2023 Zoox Zoox Robotaxi
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Zoox › Zoox Robotaxi › 2023
These records cover every 2023 Zoox Zoox Robotaxi. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2023 Zoox Zoox Robotaxi. Newest first.
Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to November 5, 2024. In certain driving scenarios, such as when a motorcyclist rapidly approaches the rear of the vehicle or a cyclist enters a nearby crosswalk, the vehicle may brake hard unexpectedly.
Risk and remedy
Risk
Unexpected hard braking can increase the risk of a crash.
Remedy
Zoox has updated the ADS software, free of charge. All affected driverless fleet vehicles were repaired by November 7, 2024. Zoox's number for this recall is 25-01.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rear-end Collisions Involving Zoox Vehicles
On May 10, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24015) to assess reports of sudden unexpected braking in Zoox vehicles, leading to rear-end collisions, as well as to evaluate the performance of the Zoox Automated Driving System in crosswalks around vulnerable road users and…
On May 10, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24015) to assess reports of sudden unexpected braking in Zoox vehicles, leading to rear-end collisions, as well as to evaluate the performance of the Zoox Automated Driving System in crosswalks around vulnerable road users and in other similar rear-end collision scenarios. These unexpected braking events can increase the risk of a collision. To assess these risks, ODI collected information from Zoox as part of this investigation. In response to ODI’s Request for Information, Zoox provided information describing hard braking events commanded by the ADS. These hard braking events were identified by certain thresholds, including rate of deceleration. ODI analyzed the hard braking events commanded by the Zoox ADS and determined that Zoox ADS-equipped vehicles contributed to 4 collisions. Each of these collisions involved a vulnerable road user, with three of the incidents resulting in injury. Three of the collisions were reported under Standing General Order 2021-01 (SGO), while the other collision was not reportable under the SGO. On March 13, 2025, Zoox filed a safety recall (NHTSA Recall No. 25E019) stating that in specific circumstances “the Zoox ADS software may have reacted over-cautiously and braked unnecessarily hard” and that “the Zoox ADS software may have incorrectly anticipated a collision and braked unnecessarily hard.” These behaviors could lead to increased risk of a rear-end collision caused by unnecessary hard braking. The Zoox recall report indicated that Zoox's ADS has been remedied through a software update that addresses the described defects. As of November 7, 2024, the updated software was released to all impacted Zoox vehicles. In view of the recall action taken by Zoox and ODI’s analysis of the available data, including data presented by Zoox demonstrating a resolution of these hard braking incidents after the software update, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by new circumstances. To review the SGO reports cited above, go to NHTSA.gov/laws-regulations/standing-general-order-crash-reporting. The SGO report ID numbers are provided below: 30610-7578 30610-7589 30610-4810
- Certification
In July 2022, Zoox announced that it had certified a self-driving vehicle as being compliant with all applicable FMVSS. Zoox described these “purpose-built” vehicles as bi-directional, equipped with an automated driving system, and lacking traditional driving controls. Zoox was an outlier in the industry, having…
In July 2022, Zoox announced that it had certified a self-driving vehicle as being compliant with all applicable FMVSS. Zoox described these “purpose-built” vehicles as bi-directional, equipped with an automated driving system, and lacking traditional driving controls. Zoox was an outlier in the industry, having self-certified these vehicles rather than seeking an available exemption. Publicly available materials depicting Zoox’s vehicles suggested that they may not be compliant with certain FMVSS. On September 6, 2022, NHTSA issued a Special Order directing Zoox to answer certain questions and provide information relating to the company’s basis for certifying that the vehicle met all applicable FMVSS. Zoox responded to the Special Order on November 7, 2022. Based on Zoox’s response and other available information, NHTSA opened this Audit Query (AQ23001) on March 3, 2023, to examine the process and technical data on which Zoox relied when certifying the Zoox vehicle and related issues. During this investigation, NHTSA continued its evaluation of information provided by Zoox regarding its vehicles and basis of certification. NHTSA additionally conducted an on-site inspection of two Zoox vehicles. In December 2024, NHTSA issued Zoox an inspection report documenting its findings, which included multiple apparent noncompliances with applicable FMVSS. Following dialogue with the agency during the course of this investigation, Zoox decided to apply for an FMVSS exemption for the subject vehicles. Specifically, in June 2025, Zoox requested an exemption under § 30114(a) for the purposes of demonstration of its purpose-built vehicles. NHTSA carefully evaluated Zoox’s exemption request under the agency’s Automated Vehicle Exemption Program. On August 4, 2025, NHTSA granted Zoox an exemption subject to certain conditions, including that Zoox obscure or remove all existing statements that the purpose-built vehicle complies with or conforms to all applicable FMVSS. This exemption covers all Zoox vehicles encompassed by this investigation, apart from certain 2023 model year vehicles, which Zoox has discontinued from public road operation. As a result, all of the purpose-built vehicles manufactured by Zoox that are now operating on public roads in the United States are doing so pursuant to an FMVSS exemption issued by NHTSA. In view of these actions, NHTSA is closing this investigation. NHTSA will monitor Zoox vehicles under both its Automated Vehicle Exemption Program and other oversight authorities and will take additional action if warranted.
Every Zoox Zoox Robotaxi model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.