2017 Bentley Bentayga

Recalls

2 recalls name the 2017 Bentley Bentayga. Newest first.

• Fuel system, gasoline › Delivery › Fuel pump

  Aug 23, 2023NHTSA 23V5920003,527 vehicles

  Bentley Motors, Inc. (Bentley) is recalling certain 2017-2023 Bentayga vehicles. The fuel supply module wiring can overheat and melt the flange, resulting in a fuel leak.

  Risk and remedy

  Risk

  A fuel leak in the presence of an ignition source increases the risk of a fire.

  Remedy

  Dealers will replace the flange and fuel supply module wiring, free of charge. Owner notification letters were mailed October 20, 2023. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE23/19.

  Full recall details →

• Seats

  Nov 10, 2016NHTSA 16V816000378 vehicles

  Bentley Motors, Inc. (Bentley) is recalling certain model year 2017 Bentayga vehicles manufactured March 1, 2016, to September 30, 2016. During the assembly process, the affected vehicles may not have had the seat mechanism and instrument panel joints properly tightened.

  Risk and remedy

  Risk

  If the seat mechanism and instrument panel joints were not tightened, they can loosen, increasing the risk of injury in the event of a crash.

  Remedy

  Bentley will notify owners, and dealers will inspect and tighten the seat mechanism and instrument panel joints, as necessary, free of charge. The recall is expected to begin in January 2017. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE16/32.

  Full recall details →

Owner complaints

What owners report most

1. Air bags3
2. Engine2
3. Service brakes2
4. Steering2
5. Unknown or other2
6. Electrical system1
7. Vehicle speed control1
8. Visibility/wiper1
9. Forward collision avoidance1
10. Fuel system, gasoline1

Latest complaints

• Aug 2, 2022CO35,500 mi
  Fuel system, gasoline

  The contact owns a 2017 Bentley Bentayga. The contact stated that while driving at an undisclosed speed, there was an abnormally strong fuel odor detected. The vehicle was taken to the dealer where it was diagnosed that the fuel line was fractured and the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,500.

• Jun 28, 2021NV4,000 miCrash1 injury
  Air bags · Electrical system · Forward collision avoidance
  The contact stated that she was a standing outside of a 2017 Bentley Bentayga while guiding a driver to park the vehicle in a residential garage when the anti-collision and anti-pedestrian feature failed. The contact stated that she was providing information from the electronic data recorder. The…

  The contact stated that she was a standing outside of a 2017 Bentley Bentayga while guiding a driver to park the vehicle in a residential garage when the anti-collision and anti-pedestrian feature failed. The contact stated that she was providing information from the electronic data recorder. The contact stated that the information provided was that the vehicle was traveling at 11 mph, when the accelerator pedal was depressed several times, the vehicle accelerated crashing into the contact and the garage wall. The contact stated that the air bags did not deploy. A police report was not filed. The contact sustained two fractured wrists and a spinal injury that required medical attention. The vehicle was not drivable and was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer nor the manufacturer had been informed of the failure. The failure mileage was 4,000.

• Sep 5, 2017DC6,000 mi
  Air bags · Service brakes · Unknown or other
  Easy cyber attack against new bentley - critical issue it IS incredibly dangerous to connect this car to the internet using a sim card, as the car IS littered with high impact vulnerabilities that can easily be exploited to shut down systems, this would deny service of systems, like steering or…

  Easy cyber attack against new bentley - critical issue it IS incredibly dangerous to connect this car to the internet using a sim card, as the car IS littered with high impact vulnerabilities that can easily be exploited to shut down systems, this would deny service of systems, like steering or brakes, or airbags. there are nearly 100 connected devices in the car that IS centrally managed using one computer systems that IS very vulnerable. this IS a fundamental problem at bentley hq, as one of the vulnerabilities was first identified in 1999, it was patched in 1999 and yet a 2017 car still has the vulnerability without any patch. this means not only IS this car extremely vulnerable to cyber attack but the process to design the software in the factory had little to no regard to customer security. it IS possible to electronically sweep all ip's in the USA searching for bentley bentagya's and then construct a cyber attack at all vehicles simultaneously. this IS a very very serious issue. I notified bentley and provided the full cyber assessment report and had not reply whatsoever. they should immediately have every customer remove the sim card (this should be a critical recall) for the vehicle to prevent an attack from the other side of the world. then they need to consider localised attacks as the car travels with a wifi bubble that IS exploitable. this IS how this report attached was prepared in the first instance.

• Sep 4, 2017DC12,000 mi
  Service brakes · Vehicle speed control
  Bentley dynamic cruise control - dangerous the car has dynamic cruise control that IS very dangerous in certain settings. it IS possible to shorten the distance to the next car on a highway to approximately 100 yards, and the car will continue at the cruise if there IS no car in front. then…

  Bentley dynamic cruise control - dangerous the car has dynamic cruise control that IS very dangerous in certain settings. it IS possible to shorten the distance to the next car on a highway to approximately 100 yards, and the car will continue at the cruise if there IS no car in front. then on the highway when traffic IS stopped or slow the car will drive at say 65 mph directly toward the stopped vehicles because the setting IS set at 100 yards. the radar has the ability to see 300-400 yards, but in the shortened setting instead of looking out at 300-400 yards it disregards that input taking only the 100 yard input. what then happens IS the car on realising that the stationary object IS now at 100 yards attempts to do an emergency stop. Which IS impossible. this happened by accident to me on a highway, and I have to swerve onto the hard shoulder to avoid a collision. if the manufacturer wants to install intelligent systems then it would be really helpful if they were designed right. it IS absolutely possible to take a radar input at 300 yards and 100 yards from the system and then manage this situation safely. this IS a basic design fault. they should go test a mercedes to see how to design this properly.

• Sep 3, 2017DC12,000 mi
  Steering
  Bentley lane assist - major issue the bentley lane assist IS supposed to keep you in a lane, however twice now I have been travelling on a two way road and it has taken me with a violent steering manoeuvre into oncoming traffic. the issue IS that when you are in a two lane road and the road…

  Bentley lane assist - major issue the bentley lane assist IS supposed to keep you in a lane, however twice now I have been travelling on a two way road and it has taken me with a violent steering manoeuvre into oncoming traffic. the issue IS that when you are in a two lane road and the road markings in the centre line spread apart for a left turn area, the car will often follow the outside line instead of the inside line, that line taking you into oncoming traffic. you then need to violently yank the steering to correct he lane assist. I took the vehicle immediately to bentley after the second occasion and they failed again to find the fault. they asked me if I could video it happening - but that seems to make a dangerous situation more dangerous and I don't know when it IS going to happen. This IS the problem with self driving cars that are designed badly, it makes you incredibly nervous to drive as you never know what the car IS going to do.

• Sep 2, 2017DC12,000 mi
  Engine
  The auto start on this bentley bentagya most of the time does not work properly, but as I am now over 12,000 miles it has started to cause the car to call at odd times. for example coming out of a parking space the car stalled leaving me half in and half out the space. it also stalled at a…

  The auto start on this bentley bentagya most of the time does not work properly, but as I am now over 12,000 miles it has started to cause the car to call at odd times. for example coming out of a parking space the car stalled leaving me half in and half out the space. it also stalled at a traffic light 3 days ago. then the warnings common and then go off, finally I captured this warning on camera. annoyingly the bentley system does not seem to log the warnings and all the failures as every time I take this car to the dealer they claim they cant find the problem, despite having evidence in hand, such as a photo like this. you could call this car a lemon but you would be better to call to badly designed - there are some sever issues with this model most going directly to safety.

• Sep 1, 2017DC5,000 mi
  Unknown or other
  Bentley safeguard failure bentley safeguard IS supposed to stop the car in the event of an obstacle. I was in the vehicle attempting to make a left had turn from the right hand lane on a two way road. the traffic was heavy but free flowing at around 20 mph. a large 18 wheeler truck flashed me…

  Bentley safeguard failure bentley safeguard IS supposed to stop the car in the event of an obstacle. I was in the vehicle attempting to make a left had turn from the right hand lane on a two way road. the traffic was heavy but free flowing at around 20 mph. a large 18 wheeler truck flashed me to make the turn, so I started quickly to do the turn and as I got nearly half way across the road bentley safeguard stopped the car in the direct oncoming path of the truck. the semi then had to emergency break to avoid me as a stationary object in the middle of the road. he managed to do this stopping a few yards form the car. my son was in the passenger seat, he IS 13 years old, and I was in fear that the truck could actually hit him and I could do nothing to get the car going again in time. I have now turned bentley safeguard off. the dealer claimed that the safeguard might be in the high alert mode, but regardless of which mode it IS in it IS dangerous. the semi driver was very upset and the horns blasted.

• Aug 31, 2017DC10,000 mi
  Visibility/wiper

  The bad design of the bentley bentayga ventilation system at the front causes the screen to steam up all the time in humid weather making it very hard to see out the front window. you clean it and it IS steamed again in 5 seconds. I have nearly hit a pedestrian because of the bad visibility on a relatively humid virginia day. a photo IS attached

• Aug 30, 2017DC5,000 mi
  Air bags · Engine · Steering
  1 the car will slip into neutral when you take your foot off the gas, even in terrible weather. this means no gear IS actually engaged, and if an emergency occurs it has to first find a gear before you can utilise power. I can send attach a video to show the point in full, in very bad weather…

  1 the car will slip into neutral when you take your foot off the gas, even in terrible weather. this means no gear IS actually engaged, and if an emergency occurs it has to first find a gear before you can utilise power. I can send attach a video to show the point in full, in very bad weather, but it will tno let me attach it here 2 we have done a cyber assessment on the car snd it IS terrible, we tested a hospital chain in virginia and this single car was worse that over 10 hospitals combined. systems can potentially be turned off cyberly. one vulnerability was first identified in 1999, and it was patched in 1999 and on this bentley it still exists. both make this car extremely unsafe.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009724Rear lid or boot - Water ingress diagnosis. Customer statement: Water ingress within the rear lid Water dripping from the rear lid Water ingress is evident within the boot Water in some isolated cases may be heard moving/sloshing from the inside of the rear lid
• 11009723Noises from Panoramic sun roof.
• 11009717Front windscreen - Water ingress - Left or right hand side Or water ingress from the top of the front windscreen. Customer statement / workshop findings: Water ingress into the cabin (Front windscreen)
• 11009579Measured values - Cycle recording instructions. Technical background The instructions within the Measure section of this TPI have been generated to guide operatives through the process for recording Measured values in cycles by using self diagnosis, the Instructions also detail how to locate corresponding files which are required for analysis.
• 11009568EPB Warning light in DIP - Front door/s power latch system intermittent - DTC U112300 within Address 03 and Address 46. Customer statement / workshop findings: One or a combination of the following is evident within the DIP Electronic parking brake warning And/or Drivers door power latch intermittent operation warning
• 11009566Bentley Bentayga - Replacement of front radars (SC24/17). Certain 17-18MY Bentayga vehicles have been repaired after leaving the factory, using the incorrect level of front radar parts. The parts fitted during the repair, whilst functioning correctly, are not tested and approved for use in this vehicle system. The front radars on the affected vehicles MUST be replaced as a pair.
• 11008718Engine light in the DIP - Various oxygen sensor / Fuel ratio DTCs logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various oxygen sensor / Fuel ratio DTCs logged within the Engine Control Module(s).
• 11008716Engine light in the DIP - Various Camshaft adjuster DTCs logged within the Engine Control Module(s). Customer statement / workshop findings: Engine light in the DIP - Various Camshaft adjuster DTCs logged within the Engine Control Module(s).
• 11008227Lower and/or upper front suspension lever bushes - Warranty replacement guidelines.
• 11008224Driver / Passenger door(s) creak on close - All models (front and / or rear).
• 11007588Creaking/squeak noise from the front suspension (upper inner lever bushes).
• 11007160Bentley Bentayga - Replacement of front radars (SC24/17). Technical background: Certain 17-18MY Bentayga vehicles have been repaired after leaving the factory, using the incorrect level of front radar parts. The parts fitted during the repair, whilst functioning correctly, are not tested and approved for use in this vehicle system. The front radars on the affected vehicles MUST be replaced as a pair.
• 11006110Bentley Bentayga - Replacement of front radars (SC24/17). Technical background: Certain 17-18MY Bentayga vehicles have been repaired after leaving the factory, using the incorrect level of front radar parts. The parts fitted during the repair, whilst functioning correctly, are not tested and approved for use in this vehicle system. The front radars on the affected vehicles MUST be replaced as a pair. Remedy: Replacement of both front ACC radars
• 11006105Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only). Scenario 1 Vibration of 1.2 to 1.4 KHz is produced from the rear brakes whilst braking at low speed Whilst braking at low speed, a vibration of 1.2 to 1.4 KHz or 5 KHz can be produced from friction between the rear brake pad and disc resulting in rear brake noise/squeal Scenario 2 Vibration of 3.4 KHz is produced from the rear brakes While braking at low speed a vibration of 3.4 KHz can be produced during brake application at low speed resulting in rear brake noise/squeal Scenario 3 Vibration of 5 KHz is produced from the rear brakes whilst braking at low speed Whilst braking at low speed, a vibration of 5 KHz can be produced from friction between the rear brake pad and disc resulting in rear brake noise/squeal.
• 11003660DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
• 11003601DTC B2000F2: Faulty control module (Symptom code 4102) and/or night vision warning light evident within the (DIP). Customer statement: Night vision warning lamp (Figure 1) is evident with the Drivers Information Panel (DIP). Workshop findings: DTC - B2000F2: Faulty control module (Symptom code 4102) evident within address 0084 - Night vision control module.
• 11003191DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2 Technical background: Possible internal fault with the super capacitor
• 11000743Coolant pump leaking (part number 07P 121 008C) - Low coolant warning - Engine overheating - DTC's evident. Customer statement / workshop findings: One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP Or Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident, in this scenario the operative should also refer to TPI 2051893
• 11000734Coolant pump leaking (part number 07P 121 008B) - Low coolant warning - Engine overheating - DTC's evident. Customer statement / workshop findings: One or a combination of the following is evident: Coolant leaking from the mechanical coolant pump Coolant witness marks on the mechanical coolant pump although coolant is not leaking/dripping from the pump Low coolant level warning displayed within the DIP Or Engine overheating issues and/or DTC P218100: Cooling System Performance with symptom code 8113 or air in the coolant DTCs (various) is evident in this scenario the operative should refer to TPI 2051893/-
• 11000693Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Workshop findings The following DTCs could also be evident within diagnostic address 0046 and/or 00BB and/or 00BC B131DF5: alarm system siren supply voltage lower limit value less than B131D29: sirens / alarm horn for anti-theft warning system Range/Performance B131D29: anti-theft alarm system siren / alarm horn signal, not valid
• 10252818HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below - Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs - Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident.
• 10252458TPMS - Warning within the Drivers Information Panel (DIP) - Tyre pressure sensor - Low battery. Customer statement: Tyre pressure sensor: low battery warning is evident with the Drivers Information Panel (DIP). Workshop findings: One or a combination of the following DTCs may also be evident: - C105016 Left Front Tyre Pressure Monitoring Sensor Voltage too low - C105116 - Right Front Tyre Pressure Monitoring Sensor Voltage too low - C105216 - Left Rear Tyre Pressure Monitoring Sensor Voltage too low - C105316 - Right Rear Tyre Pressure Monitoring Sensor Voltage too low.
• 1025244612 Volt - Battery condition checks. Customer statement / workshop findings: 12 volt battery flat or unserviceable Technical background: For all 12 volt battery issues relating to warranty or a parts warranty claim refer to the instructions within the Measure section.
• 10252291Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement: Unintended sounding of the alarm siren following activation of the ignition Or Unintended sounding of the alarm siren whilst the vehicle is left standing. Workshop findings: - B131DF5: alarm system siren supply voltage lower limit value less than - B131D29: sirens / alarm horn for anti-theft warning system Range/Performance - B131D29: anti-theft alarm system siren / alarm horn signal, not valid
• 10252115DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP). Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.
• 10250237Right and/or left hand front rearmost lower suspension lever inner hydraulic mount replacement guidelines. Customer statement / workshop findings: The right and/or left hand front rearmost lower suspension lever inner hydraulic mounts are leaking oil or showing signs of dry oil stains. Technical background: In the event the symptom is as described please refer to the Measure section of this TPI to confirm if the right and/or left hand front rearmost lower suspension lever inner hydraulic mounts require replacement or not
• 10250234DTC P0B2500 logged within address 0021 (Battery Energy Control Module 2) - Dynamic ride system warning visible. Customer statement / workshop findings: Bentley dynamic ride system fault is displayed within the Drivers Instrument Panel (DIP) Workshop findings: DTC P0B2500 - Hybrid/EV Battery "A" Voltage low is stored within address 21- Battery Energy Control Module 2.
• 10249860Bentayga - A Post Water Deflector - Surface Contamination. Customer statement / workshop findings: Mottled appearance on A post water deflectors. Surface deposits on A post water deflectors cannot be removed by washing with car shampoo. Technical background: Surface deposits are caused by UV protection additives contained within the A post water deflector migrating to the surface. This migration process is intentionally designed to protect parts from brittleness and ageing, the mottled appearance may occur after a certain length of time and is also dependent on temperature and humidity. Deposits on the surface are normally removed by weathering during normal driving or when washing the vehicle.
• 10248273Infotainment Main unit (5F / J794) fault finding/diagnosis procedure. Customer statement / workshop findings: Issue suspected with the Infotainment Main unit (5F / J794) - For example: - MMI screen image flickers or goes blank - No response to selection - Audio cuts out.
• 10248258Diagnosis guidelines relating to Headlamp operation/Daytime running lights (Inner lamp) and/or Turn signal (Outer lamp). Customer statement / workshop findings: Operational issues are evident with one or a combination of the following: - Headlamp low beam / high beam malfunction / operational issues (Inner lamp) Or - Daytime running light malfunction / operational issues (Inner lamp) Or - Turn signal malfunction / operational issues (Outer lamp) Or Numerous static and/or intermittent DTCs are evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7)
• 10248237Driver / Passenger door(s) creak on close - All models (front and / or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type).
• 10248119Driver / Passenger door(s) creak on close - All models (frond and/or rear). Customer statement / workshop findings: Driver and / or Passenger door creak during the Power close function - Front and / or rear (Depending on vehicle type) Technical background: Ensure the fault is as described within the Customer statement Workshop findings section before continuing.
• 10246426Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only).
• 10246358Spurious DTC identification. Customer statement / workshop findings: Customers will not be aware of any DTCs, workshop operatives may discover spurious DTCs whilst running Guided Fault Finding (GFF) when using ODIS Technical background: To determine the course of action which should be taken the operative should refer to the Bentley Hub referencing the following: Spurious DTC list for TPI 2072055 The document contains all known spurious DTCs for all applicable vehicle variants.
• 10246354New Continental GT/GTC, New Flying Spur and Bentayga - Low Oil Pressure Warning During Early Vehicle Life - W12 only. Customer statement / workshop findings: Warning on the Driver Instrument Panel (DIP) - Oil pressure too low DTCs relating to oil pressure may also be stored within the Master ECU. Diagnostic Trouble Codes (DTC) P052400: Engine Oil Pressure Too Low and/or P15AA00: Engine oil pressure - Lower limit not reached stored in the Master Engine Control Unit (ECU).
• 10246259Testing electrical circuits - Diagnosis guidelines - Training videos. Customer statement / workshop findings: Technical DISS queries with extended downtime can be caused by incorrect diagnosis and testing of the vehicles electrical circuits In a small number of isolated cases basic electrical faults were found to be overlooked. Technical background: The information within this TPI has been generated to make retailers aware of two specific videos (Figure 1) Advanced Vehicle Electrics - Measurements of Circuits Video - Voltage drop testing - Voltage drop testing using the VAS 6356 scope Advanced Vehicle Electrics - Actuators & Voltage Supply Diagnosis - Terminal drag testing
• 10246258HVAC distribution/operational issues - HVAC Motor defect DTCs logged. Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent Technical background: Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental GT/GTC).
• 10245102Bentayga Front Brake Squeal - 1.5 KHz to 2.0 KHz Customer Statement: -Front brake squeal with a frequency of 1.5 KHz to 2.0 KHz
• 10245099Bentayga rear brake noise/squeal - Repair method depending on the brake noise frequency (Iron brakes only) Customer Statement: -Brake noise/squeal from the rear brakes
• 10245098Bentayga Rear Brake Noise/Squeal - Repair method depending on the brake noise frequency (iron brakes only) Customer Statement: -Brake noise/squeal from the rear brakes

Every Bentley Bentayga model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.