2002 Cadillac Eldorado

Owner complaints

What owners report most

1. Structure2
2. Tires2
3. Air bags2
4. Power train1
5. Service brakes, hydraulic1
6. Steering1
7. Vehicle speed control1
8. Electrical system1
9. Engine and engine cooling1

Latest complaints

• May 21, 2012CT87,757 mi
  Structure › Body
  TL* the contact owns a 2002 cadillac eldorado. The contact stated the overhead eyeglass compartment detached and blocked the view of the rear view mirror. The vehicle was taken the dealer who stated the latch for the overhead eye glass compartment needed to be replaced. The manufacturer was…

  TL* the contact owns a 2002 cadillac eldorado. The contact stated the overhead eyeglass compartment detached and blocked the view of the rear view mirror. The vehicle was taken the dealer who stated the latch for the overhead eye glass compartment needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure and current mileage was 87,757. updated 07/19/12 *bf updated 07/23/12

• Apr 7, 2008AZ38,752 mi
  Structure › Body
  I was at don mackey cadillac showing the service adviser a problem under the hood when I noticed that the firewall had a hole in it. in the presence of the advised I pointed out the opening and when I touched the firewall a piece of the pl astic broke off in my hand. I asked the service adviser…

  I was at don mackey cadillac showing the service adviser a problem under the hood when I noticed that the firewall had a hole in it. in the presence of the advised I pointed out the opening and when I touched the firewall a piece of the pl astic broke off in my hand. I asked the service adviser if this was typical and he stated that it was not. he also stated that to replace the part would be prohibitively expensive. I feel that this IS a safety hazard. the firewall IS supposed to protect the passenger compartment in the event of a fire or accident. *tr

• Dec 10, 2007FL26,215 mi
  Engine and engine cooling · Power train › Automatic transmission
  Tl*the contact owns a 2002 cadillac eldorado. while driving 60 mph, the check engine light illuminated and the contact heard a clinking noise underneath the vehicle. the dealer stated that the valve solenoid and torque converter caused the failure and they made the replacement. approximately…

  Tl*the contact owns a 2002 cadillac eldorado. while driving 60 mph, the check engine light illuminated and the contact heard a clinking noise underneath the vehicle. the dealer stated that the valve solenoid and torque converter caused the failure and they made the replacement. approximately four months later, while driving 35 mph, the vehicle experienced difficulty shifting gears. the dealer stated that the switch assembly and lower valves caused the failure and they made the replacement. approximately one month later, the contact stated that the transmission would not upshift. the dealer stated that the spacer plate and gasket assembly caused the failure and made the replacement. approximately a year and a half later, the check engine light illuminated. the dealer stated that the solenoid caused the failure and they replaced the solenoid, variable pressure solenoid, and filters. the failure mileage was 26,215 and current mileage was 60,500. updated 12/27/07 *tr

• May 16, 2005CA
  Service brakes, hydraulic › Antilock/traction control/electronic limited slip

  Dt consumer states when the brakes are pressed, it doesn't stop the vehicle. it happens when the vehicle IS moving slowly. the service department says they can't find out what IS wrong with the brakes. *tt

• Dec 2, 2004CA30,361 mi
  Electrical system

  While driving the crankshaft sensor failed which caused the engine to turn off. *ph the dealer replaced both crank sensors. *nm (nar)

• Aug 18, 2004FL12,108 mi
  Steering · Tires

  Warranty and safety issue * cadillac market image.*mr (nar) the consumer experienced steering problems caused by faulty vogue tires. *cb

• Jul 24, 2004CT51,000 mi
  Vehicle speed control

  Car into car dealership for the fifth time due to same safety problem--car, without warning goes into passing gear causing loss of control, with rpm's going to 6000 & speedometer going to 0-- high probability of a crash. *ak

• Oct 16, 2003MI
  Tires › Sidewall

  Front tires wore out prematurely, causing the sidewall to crack. Dealer recommended tire replacement. *ak

• Oct 7, 2003WICrash1 injury
  Air bags › Frontal

  Vehicle hit several objects before hitting a tree head on and air bags did not deploy.*mr the consumers vehicle hit the back of a concrete truck, a ditch and a tree. The dealer stated the consumer didn't hit the objects at the right angle, which caused the air bags not to deploy. *ph *jb

• Apr 8, 2003WICrash
  Air bags › Frontal

  The vehicle was involved in a head-on accident. Upon impact the air bags failed to deploy. *Ak *nlm

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
• 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
• 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
• 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
• 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
• 10252163XM Audio Traffic And Travel Link Availability And Operation.
• 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
• 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
• 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
• 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
• 10248444Vehicle Recalls
• 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 10247681Information On Requests To Add OnStar Bluetooth Option.
• 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 10246952Programming And Activation Of Replacement OnStar Modules.
• 10246951Programming And Activation Of Replacement OnStar Modules.
• 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
• 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
• 10245950Canadian Customers Unable To Place Calls In The United States
• 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
• 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
• 10242298This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
• 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 10240793This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.
• 10236164This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
• 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10234110This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
• 10232811This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
• 10232287This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10232136This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
• 10230697This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.

Every Cadillac Eldorado model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.