2019 Cadillac XT4
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › XT4 › 2019
These records cover every 2019 Cadillac XT4. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2019 Cadillac XT4. Newest first.
General Motors, LLC (GM) is recalling certain 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The video processing module (VPM) may lose communication with the rearview camera, causing a loss of the rearview camera image.
Risk and remedy
Risk
Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy
Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. .
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Risk and remedy
Risk
An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.
Remedy
Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Risk and remedy
Risk
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
Owner complaints
22 complaints1 involved a crash
What owners report most
Latest complaints
- Engine
Dealer, upon inspections, found that the cam carrier is starting to leak. Approximately a $3,000 repair. Per the internet, is sounds like this is a known GM issue with this model.
- Electrical system · Engine · Fuel/propulsion system
Rodents chewed wiring because it is soy based. I'm lucky because my car was not disabled while driving etc because the EVAP system was affected . This could have been much worse and could have caused death etc if it happened to another system of the car. ie: brakes, propulsion, headlights, air…
Rodents chewed wiring because it is soy based. I'm lucky because my car was not disabled while driving etc because the EVAP system was affected . This could have been much worse and could have caused death etc if it happened to another system of the car. ie: brakes, propulsion, headlights, air bags, etc etc etc...Cadillac dealer who fixed the issue said that it is a common problem and not warranted and my car has no warranty anyway.
- Electrical system · Engine · Power train
I took my suv in for diagnostics to a certified GM dealership at least twice while still under warranty. The check engine light was on, the car was behaving abnormally as well as making unusual concerning noises. The dealership sent me away saying no codes showed up and they couldn’t find a…
I took my suv in for diagnostics to a certified GM dealership at least twice while still under warranty. The check engine light was on, the car was behaving abnormally as well as making unusual concerning noises. The dealership sent me away saying no codes showed up and they couldn’t find a problem.The light would come on and off sporadically. I took screen shots of my dashboard every time the light came on. Within months of my warranty expiring xI was traveling to IL 1.5 hours from home on I-90 during heavy traffic. Suddenly the dashboard provided extensive messages ex: engine overheating, idle engine, etc and I could not get the rpm’s over 68, then 65; then 60; then 58 etc. I pulled over to let the engine cool on the side of a four lane bumper to bumper interstate environment alone. I had to have the car towed back from Elgin on my dime and took it into the same dealership where this time I spent 1700 on what I recall being told “engine coolant repair” as they claim small leak. Less than a month later the check engine light came back on so I took it back to the dealership. My Cadillac app was registering the same alertmas before the fix : engine coolant system. Dealership said it was a blown head gasket (something about cyl 1) sep from what they worked on for the 1700 and ate wanting over 3700 for this repair. My car was I believe months out of manufacturer warranty though I complained multiple times of concerns and because it is a “separate” issue from May repair and no year warranty from them either . 7 day wait for replacement part alone. I had car towed directly from dealership it was at to a mom n pop auto repair center in town awaiting full diagnostics, preserving “evidence” I learned online my particular suv (2019 Cadillac xt4 premium luxury) is known to have engine and other issues that don’t register codes and likely over 90% chance related to misdiagnosis or a band aid repair. *i have screenshots of dash, “my caddy”app alerts, etc*
- Engine · Unknown or other
Recently went to my local Sewell dealership for my routine oil change. With an oil change they do a complimentary multipoint inspection. During the inspection they noticed that my camshaft carrier was leaking and needed to be resealed. The resealing of the camshaft carrier would be around $4,000. I…
Recently went to my local Sewell dealership for my routine oil change. With an oil change they do a complimentary multipoint inspection. During the inspection they noticed that my camshaft carrier was leaking and needed to be resealed. The resealing of the camshaft carrier would be around $4,000. I don’t have that kind of money laying around especially in this economy. I just got a new place and I can’t Afford to spend $4,0000 right now. I did some research online and apparently this is a common issue with Cadillac cars. I reached out to other Cadillac owners and they advised me to submit a complaint with the NTHSA due to the frequency of this issue across Cadillac cars. Will there be some type of reimbursement/recall to fix this issue because if it happening across multiple Cadillac cars no matter the make or model, this should be on GM/Cadillac to fix and not the consumer.
- Engine
I took my car is for service at the Cadillac dealership and they stated there was an oil leak from the camshaft carrier. When I asked more questions they stated it was a fairly common problem with the XT4 and a few other models where there was a faulty seal at the "T-joint" (cam carrier T-joint).…
I took my car is for service at the Cadillac dealership and they stated there was an oil leak from the camshaft carrier. When I asked more questions they stated it was a fairly common problem with the XT4 and a few other models where there was a faulty seal at the "T-joint" (cam carrier T-joint). My car is no longer under warranty, but had under 26000 miles at the time. There were no warnings or symptoms. I would not have not if the dealer had not told me. The cost was estimated at $3254.45. If this is a common problem, why isn't there a recall?
- Engine
During oil change Cadillac mechanic noted camshaft oil seal leak. Video was provided. Mileage on car is 51,534 at that time. I feel that this is too premature and repair requires pulling the engine. Very expensive. Quote was $4,597
- Engine
At around 17,000 miles the timing chain tensioner went bad. At cold start up you could hear the timing chain hitting the 'guide' until the oil pressure built up and provided enough tension. I was covered by an aftermarket warranty - which paid all the labor ($1700). I had to pay a $100 deductible…
At around 17,000 miles the timing chain tensioner went bad. At cold start up you could hear the timing chain hitting the 'guide' until the oil pressure built up and provided enough tension. I was covered by an aftermarket warranty - which paid all the labor ($1700). I had to pay a $100 deductible -along for the parts ($300). I feel that this should be looked into and Cadillac should replace any tensioner that might be defective- since this could cause catastrophic engine failure. If you check - it does appear the 'new tensioner' part number is a revision- indicating Cadillac probably knows the old part number was defective!
- Exterior lighting
The passenger side DRL/turn signal is dim causing the vehicle visability to be reduced and other drivers unable to see turn indications, increasing the risk of crash. The design of the unit places undue heat near the circuit board causing the unit to fail. The driver's side does not have this issue. This is a known issue with many post on forums on it.
- Exterior lighting › Headlights › Daytime running lights › Bulbs
The contact owns a 2019 Cadillac XT4. The contact stated that while the vehicle was parked, the contact exited the vehicle and became aware that the daytime running light was out on the driver’s and passenger’s side. Neither the dealer nor an independent mechanic was contacted. No warning light…
The contact owns a 2019 Cadillac XT4. The contact stated that while the vehicle was parked, the contact exited the vehicle and became aware that the daytime running light was out on the driver’s and passenger’s side. Neither the dealer nor an independent mechanic was contacted. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.
- Exterior lighting
Both running light modules failed due to overheating because there was no heatsink thermal compound installed on either unit. They had to be replaced. Repair was successful.
- Electrical system · Engine
My water pump failed do to a cover that fell off during driving on a rainy day and water got inside the chip board and fried my water pump and car engine reduced speed all suddenly almost got hit on the back by another vehicle do to speed reduced and stalled do to engine overheating
- Fuel/propulsion system
Had a check engine light occur after a dealer warranty installed engine. The dtc code was "po496". This turned out to be a parge pump failure. Vehicle IS 4 years and 9 months old, milage at 34285. Dealer saying that part IS not covered any longer under warranties of any type. The repair cost me $671.89. this IS an extremely early failure of an emmisions control component.
- Electrical system · Power train · Unknown or other
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed…
In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.
- Power train
Toward the end of October 2024, my truck's check engine light came on. I took the vehicle to the dealership to have the oil changed. Two days later, the engine said, "Engine power reduced," so I took it to a repair shop, and they diagnosed the timing chain. I took it to another repair shop for a second opinion, and they also diagnosed the timing chain.
- Exterior lighting › Headlights › Daytime running lights › Bulbs
The contact owns a 2019 Cadillac XT4. The contact stated while driving at an undisclosed speed, the passenger’s side daytime running lights became inoperable. The passenger’s side daytime running light warning light was illuminated. The contact related the failure to Technical Service Bulletin No.…
The contact owns a 2019 Cadillac XT4. The contact stated while driving at an undisclosed speed, the passenger’s side daytime running lights became inoperable. The passenger’s side daytime running light warning light was illuminated. The contact related the failure to Technical Service Bulletin No. 19-NA-184. The vehicle was taken to the local dealer, who informed the contact that there was no repair coverage on the vehicle for the failure. The mechanic diagnosed the vehicle and determined that the headlamp needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 89,750.
- Engine · Power train · Vehicle speed control
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way-…
The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.
- Engine
The engine started to leak oil, coming down the passenger side of the motor. This was around at 22,000 miles. The dealer says that this is a leaking intake manifold gasket. It has taken them 3 separate repairs to fix this issue. I feel that my engine warranty from Cadillac should be extended…
The engine started to leak oil, coming down the passenger side of the motor. This was around at 22,000 miles. The dealer says that this is a leaking intake manifold gasket. It has taken them 3 separate repairs to fix this issue. I feel that my engine warranty from Cadillac should be extended, past the 5yr 60k powertrain warranty. We have had this vehicle now for 4 years, and we don't drive it alot. As of this writing 11/21/2023 the vehicle has around 29,000 miles on it. It appears that it is leaking again, so it will be going back into the dealer again.
- Engine · Fuel/propulsion system · Service brakes
2019 cadillac XT-4 [xxx] mileage in first service attempt 27500 4/28/2023 brought the XT-4 in for service in williamsburg virginia and for an oil drip problem. Oil leaking down the side of the motor facing the passenger side. Dealer replaced numerouos gaskets and engine covers and returned the…
2019 cadillac XT-4 [xxx] mileage in first service attempt 27500 4/28/2023 brought the XT-4 in for service in williamsburg virginia and for an oil drip problem. Oil leaking down the side of the motor facing the passenger side. Dealer replaced numerouos gaskets and engine covers and returned the vehicle along with the service and state inspection work. Repairs made under powertrain warranty. engine continued to leak and was brought back into the dealership 05/02/2023. Dealer said that the oil pan was cracked and they replaced it under powertrain warranty. engine continues to leak, and was taken back to the dealership on 05/08/2023 for more repairs along with a failed battery. Engine IS still being worked on as of 05/12/2023. Dealer saying that engine has a leaking head gasket and that gm IS starting to realize that they have a problem with this engine. Repair requires specialized tooling for installing the head gasket. starting to run into 10 days now with the loss of use of the XT-4. oil leak IS affecting the engine performance stalling and chugging and may be making its way into the passenger front right braking system. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Engine · Power train
Mil lamp illuminated, lost power and transmission would not shift while underway in traffic
- Suspension
A week after purchasing the vehicle there IS a squeaking noise coming from the left driver side. driving over speed bumps making left turns the squeaking IS present. took it back to the dealer they could not find anything or hear any squeaking. I asked the service department to take a ride with…
A week after purchasing the vehicle there IS a squeaking noise coming from the left driver side. driving over speed bumps making left turns the squeaking IS present. took it back to the dealer they could not find anything or hear any squeaking. I asked the service department to take a ride with me and he heard the squeaking noise. today the noise IS still present now there's the squeaking and fibration coming from the driver side. the service department put a ticket in to gm to see if anyone else had the issue. this IS a brand new car purchased with 11 miles. it appears to be the suspension.
- Unknown or other
I was leaving church as I exit drive way got on road and when I got to dead end street to turn went to brake the brakes didn't work I press the brakes all way to the floor end up in the ditch because I could not stop the car
- Power train
Car shuttering/bucking during acceleration from stop and at steady highway speed. Tachometer showed approx three hundred rpm fluctuation at steady speed. Dealer stated car has leaked coolant into transmission from trans cooler causing fialure of transmission.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011904This service bulletin provides 9th gear operation information to respond to customers that may comment on transmission shift operation.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011225This service bulletin advises the tech that the rotational Clicking Noise Heard After Engine Shut Down may be normal characteristics of the vehicle.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009519This technical bulletin provides a procedure to correct the condition of Excessive Waviness, Wrinkling or Sag in the Sunroof Sunshade.
- 11009453This engineering information (EI Lite) closure ends the need for technicians to submit pictures using the FPR App process in regard to coolant leaking around the Coolant Control Valve (CCV).
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009150This Preliminary information communicates the potential for dtc P2B81 to be set as current or in history due to increased friction in the wastegate valve.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009057This Preliminary information communicates the potential for dtc P2B81 to be set as current or in history due to increased friction in the wastegate valve.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
Every Cadillac XT4 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.