2016 Cadillac XTS

Owner complaints

What owners report most

1. Electrical system7
2. Unknown or other5
3. Seat belts2
4. Fuel/propulsion system2
5. Wheels2
6. Suspension1
7. Tires1
8. Steering1
9. Engine1
10. Power train1

Latest complaints

• Jan 20, 2025GA
  Electrical system · Steering · Suspension
  Stabilitrak light comes on that also causes the engine light to come on. The vehicle self-accelerate while in park and did again when in drive. Can not tell you how fast the Rpm accelerated due to panic that the vehicle was self-accelerating but it didn’t last long. Really quick and it went back to…

  Stabilitrak light comes on that also causes the engine light to come on. The vehicle self-accelerate while in park and did again when in drive. Can not tell you how fast the Rpm accelerated due to panic that the vehicle was self-accelerating but it didn’t last long. Really quick and it went back to normal idling. Vehicle is scheduled for inspection today 1/20/25 at Classic Cadillac Atlanta. No warnings were given, lights(stabiltrak) just came on. Also the suspension rides very low. It feels like there are no shocks either front or rear.

• Aug 23, 2024NY
  Electrical system

  Screen completely unresponsive and delaminated

• Jun 28, 2024KS
  Wheels
  I was forced onto the shoulder of the interstate by a vehicle that came into my lane. As I went onto the shoulder, I hit a pothole (there were several), and it split my factory rim in half, damaging my tire, also. It took me several days to find a reasonably priced replacement factory wheel as I…

  I was forced onto the shoulder of the interstate by a vehicle that came into my lane. As I went onto the shoulder, I hit a pothole (there were several), and it split my factory rim in half, damaging my tire, also. It took me several days to find a reasonably priced replacement factory wheel as I could not afford $900 to replace one wheel that should have been able to withstand a pothole on the side of the road. I had to pay $215 for a wheel from a company in Wisconsin that had to ship it to me. and it is a used wheel that has a lot of curb rash, damages to it, so who knows how long it will withstand daily driving. I had to buy a new tire for $115 and wait for that to be shipped so I could pick up. Then I had to pay to have the tire put on the wheel and balanced. This also left me on the side of the road for four hours waiting for a tow truck which was very dangerous. Which my insurance only paid partial because of the distance that I was to my home. They charged me an additional $40 on top of what my car insurance paid them. All of this caused a lot of anxiety being on the side of an interstate waiting for a tow truck because my whole rim split in half. And the stress of figuring out how to pay for it all to be repaired so I could stop borrowing a car just to get to and from work. I called the dealership that I purchased the vehicle from Cable Dahmer Cadillac of Kansas City and the person in the parts department basically told me it wasn't anyone's fault and he didn't have any information on how I could file a claim with Cadillac/GM directly before coming here to file a claim. I also filed a claim with the state of Missouri so they are aware the shoulder/road on the interstate in that location needs repaired so this doesn't happen to anyone else.

• Dec 14, 2023TX44,000 mi
  Air bags
  The contact owns a 2016 Cadillac XTS. The contact stated that the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the seat belt was the cause of the air bag warning light being illuminated. The vehicle was taken to another independent mechanic…

  The contact owns a 2016 Cadillac XTS. The contact stated that the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the seat belt was the cause of the air bag warning light being illuminated. The vehicle was taken to another independent mechanic, who stated that the system needed to be reset. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 44,000.

• Jun 30, 2023ME
  Unknown or other

  The screen on the Cadillac CUE system has cracked/spidered and now has become a serious safety issue. You have to continuously fumbled around pressing buttons while driving. I have contacted GM numerous times and have gotten the run around. I understand that there are a few class action lawsuits still ongoing over this safety issue. Is the NHTSA looking into this problem?

• Jun 25, 2023CA
  Fuel/propulsion system
  when You fill up the car. gas leaks to the ground. I culd smell the fumes coming out of my home heater vents in My bedroom. I went to the garage and the fumes were very strong. I open both garage doors a nd the man door. then worried about a explosion,Gas water heater is in the garaaage. But I got…

  when You fill up the car. gas leaks to the ground. I culd smell the fumes coming out of my home heater vents in My bedroom. I went to the garage and the fumes were very strong. I open both garage doors a nd the man door. then worried about a explosion,Gas water heater is in the garaaage. But I got into the car and drove it out to the driveway! I bought the used car from Cathedral city Lexus dealer. 5-9-2023. the filled up the car for Me and I smelled gas. I just assumed that the spilled some...5-19-2023 I filled it up again at Costco, and that night I smelled thee fumes.I took the car to the shop a they said it had to be replaced. We are now waiting for the new Gas tank to arrive. Aut shop Claims it can't be repaired. I can and will bring the old gas tank Home....for You inspection.

• Jun 19, 2023MA
  Unknown or other

  Spider cracks in CUE system not allowing visibility during reverse, safety concern.

• Mar 23, 2023VA
  Unknown or other

  Transmission issues. In Virginia in addition to other states with same issues. Judge IN Michigan order class action suit to go forward against GM. Virginia cars should added to the list of other 26 states identified by the court.

• Jul 31, 2022PA
  Power train

  Catalytic converter cracked creating exhaust leak into engine compartment. The converter has been replaced 3 times in 75,000 miles for this defect. The latest replacement has now failed and is leaking exhaust necessitating a fourth replacement. Replacements to date: 1) March 12, 2016 2) March 8, 2019 3) March 21, 2021 4) July 25, 2022, not yet replaced

• Jul 1, 2022FL
  Electrical system
  Hazard lights go on automatically while driving. This creates a huge safety issue, especially when driving in high traffic areas as other drivers may mistake Hazard Lights as turn signals. I brought my vehicle in to a Cadillac dealership in December of 2020 to replace the Hazard Light switch. They…

  Hazard lights go on automatically while driving. This creates a huge safety issue, especially when driving in high traffic areas as other drivers may mistake Hazard Lights as turn signals. I brought my vehicle in to a Cadillac dealership in December of 2020 to replace the Hazard Light switch. They replaced it with OEM parts, and the issue started happening again in April of 2022. The Hazard Lights will also engage when the vehicle is not running, so this discharges the battery to the point you need to buy a new one. Cadillac needs provide customers with safer Hazard Switches. This is the second time within 2.5 years the Hazard Lights need to be replaced.

• Feb 28, 2022OH
  Electrical system · Engine

  When turning to the right the vehicle sometimes will completely shut off in the turn. This is an intermittent issue, but when it happens it shocks you. When the vehicle does this it drives you into on coming traffic. You have to stop the vehicle, put it in park to restart, once this is done you have to go through a reset mode shown on dash.

• Sep 20, 2021TN54,000 mi
  Tires › Sidewall
  The contact owns a 2016 Cadillac XTS equipped with Vogue Tires, Tire Line: Signature V, Tire Size: 245/40/R20, DOT Number: (Unknown). While driving 35 MPH, the rear passenger’s side tire experienced a blowout. The contact stated that prior to the failure, a mechanic informed her that all four of…

  The contact owns a 2016 Cadillac XTS equipped with Vogue Tires, Tire Line: Signature V, Tire Size: 245/40/R20, DOT Number: (Unknown). While driving 35 MPH, the rear passenger’s side tire experienced a blowout. The contact stated that prior to the failure, a mechanic informed her that all four of the tires appeared to have splits in the sidewalls of each of the tires. The contact believed that it was the cause of the tire failure. The vehicle was left on the side of the road and the contact was picked up. The tire was not replaced. The tire failure mileage was unknown. The vehicle failure mileage was approximately 54,000. The VIN was not available.

• Sep 3, 2021MI
  Wheels
  20-inch aluminum alloys wheels are all bent. I purchased this vehicle from a dealer near Lansing, Michigan. Upon test driving there were 2 wheels low on air. The dealer inspected the wheels and assured me they were fine. Once I got home I took the car to a local dealer who confirmed that all 4…

  20-inch aluminum alloys wheels are all bent. I purchased this vehicle from a dealer near Lansing, Michigan. Upon test driving there were 2 wheels low on air. The dealer inspected the wheels and assured me they were fine. Once I got home I took the car to a local dealer who confirmed that all 4 rims were bent. This was also confirmed by the local tire shop. 4 rims for the vehicle were almost $[XXX], which also had a 3-4 month back order. The dealer and tire shop confirmed that bent 20” rims are a major problem for GM and aftermarket wheels were the only option if I did not want to wait months. I contacted the previous owner of the vehicle (they left their registration under the car seat) and they confirmed they had the same issue. The previous owner was told It was tires, and after purchasing 4 new tires (The same model as came from the factory) the problem persisted. Rather than purchase e new rims on top of the $1500 in tires, the previous owner chose to trade the vehicle. This rim problem is quite common and NOT limited to Corvettes, GM should replace these wheels for no charge. GM engineers and tests these vehicles and rim IN MICHIGAN. Perhaps they should drive and test on the roads the rest of the state has to drive on, not just the freshly paved road of the GM Proving Grounds. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

• Aug 30, 2021UT
  Unknown or other

  I came out to my car last year in the summer and my screen was shattered in the corner it has gotten worse and not I can not even use the touch screen any longer.

• Jul 10, 2020MI39,000 mi
  Electrical system
  TL* the contact owns a 2016 cadillac XTS. The contact stated that a crack developed on the radio home screen. Due to the crack, the screen was inoperable. The contact reached out to les stanford cadillac (21730 michigan ave, dearborn, mi 48124) and was informed that the vehicle needed to be…

  TL* the contact owns a 2016 cadillac XTS. The contact stated that a crack developed on the radio home screen. Due to the crack, the screen was inoperable. The contact reached out to les stanford cadillac (21730 michigan ave, dearborn, mi 48124) and was informed that the vehicle needed to be inspected which was still pending. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 39,000.

• Oct 1, 2019AL48,000 mi
  Structure › Body

  Water IS entering the trunk where the spare tire IS located. it happens when it rain and when the vehicle IS washed. I cannot determine where the water IS entering the vehicle. the trunk floor does not get wet. Only get wet in the spare tire area under the trunk floor

• Dec 16, 2018NY9,100 mi
  Electrical system
  For the past 3-4 weeks while driving, the cue system will start to beep, change pre-set radio channels and the screen will freeze up. the beeping still continues. after a short period after turning the vehicle off it IS fine but begins the same symptoms after about 5-10 minutes of driving. I…

  For the past 3-4 weeks while driving, the cue system will start to beep, change pre-set radio channels and the screen will freeze up. the beeping still continues. after a short period after turning the vehicle off it IS fine but begins the same symptoms after about 5-10 minutes of driving. I brought the car to the dealer where they made it appear that they had little or no knowledge of any problems. I informed them I've been in the auto repair business and am very familiar with all the cue complaints. the car was kept for 4 days and then I picked it up. I was told it was a simple software update which I replied to the service advisor that I didn't think so. (i guess my experience in business means nothing!). I drove away only to have the same issue after about 5-10 minutes of driving. it took 2 weeks to obtain another appointment at the dealer. I asked if they have the part and was told that the part was a special order, blah, blah, blah... But what caught my attention was that the service advisor said the part has to be ordered from a third party. not gm. this may be the reason there IS no recall yet. I'm returning the vehicle on 12/17/2018 and would love to be able to add to this after the outcome which I was told would take about 4 days.

• Oct 12, 2018PA15,000 mi
  Electrical system

  Cue radio, climate, navigation, bluetooth system keeps freezing up. Now the screen has begun to spider crack. This IS a very common problem amount all cadilac's models using the cue system. It IS strange that they haven't a recall and fix.

• Apr 17, 2017KS
  Seat belts

  Cpsc: my 2016 XTS cadillac was involved in a road accident monday, FEB.6 in harper county, kansas. It sustained approx. $20K damage, including locked seat belts. *Bf updated 04/21/2017*js

• Apr 3, 2017KS6,000 miCrash
  Seat belts
  My 2016 XTS cadillac was involved in a road accident monday, FEB.6 in harper county, kansas. It sustained approx. $20K damage, including locked seat belts, which were in use at time of accident. My car has been in the body repair shop since noon on that day, feb. 6 and at present time it…

  My 2016 XTS cadillac was involved in a road accident monday, FEB.6 in harper county, kansas. It sustained approx. $20K damage, including locked seat belts, which were in use at time of accident. My car has been in the body repair shop since noon on that day, feb. 6 and at present time it IS at the second repair shop (cadillac dealer) awaiting seat belt repairs. They claim that the parts are either "unavailable, out of stock, obsolete, or discontinued." and this IS for a 2016 vehicle which has 6,000 miles on it. this IS totally unacceptable service from general motor company to not provide seat restraints on a cadillac this new....and which IS still being sold at dealers today. Surely there IS some way to force general motors/cadillac to supply seat restraints for their vehicles after this short a time from manufacturing. They are not willing to provide, replace, or repair the damaged seat restraints; I am ready to get my car....after 8 weeks now of being in the shop and being without a vehicle......and begin driving it without seat belts. Surely there are safety rules and regulations that a company as in general motors would have to comply by.

• Jul 20, 2016OR1,400 mi
  Unknown or other
  While driving on highway I-5 car started jerking and did not want to accelerate when I put my foot on the gas. I pulled over and restarted the car it would not go in gear and moved 2-3 miles an hour at a time. tried putting it in reverse and would not move at all. I was not far from dealership so…

  While driving on highway I-5 car started jerking and did not want to accelerate when I put my foot on the gas. I pulled over and restarted the car it would not go in gear and moved 2-3 miles an hour at a time. tried putting it in reverse and would not move at all. I was not far from dealership so on the highway with flashing caution lights made it to dealership. The car has been with the certified gm dealership for 6 weeks a 2016 cadillac XTS with 1400 miles dealership mechanic states car needs a new transmission. Gm has yet to make a decision and want to put a rebuild transmission in the car. There has to be a factory defect that jeapordized my safety and others safety on the highway that gm IS not willing to acknowledge.

• Mar 24, 2016RI690 mi
  Fuel/propulsion system
  On 2/31/16 I drove my new vehicle from my home to the grocery store approx.2.5 miles away,as I was parking my vehicle in the h/c spot ,a good "samaritan" tapped on my window & informed me that my new vehicle was leaking gas,he called 911 to have the fire department clean up the gas spill,i called…

  On 2/31/16 I drove my new vehicle from my home to the grocery store approx.2.5 miles away,as I was parking my vehicle in the h/c spot ,a good "samaritan" tapped on my window & informed me that my new vehicle was leaking gas,he called 911 to have the fire department clean up the gas spill,i called triple aaa to deliver my new vehicle to the car dealership in delray beach fla,they repaired the gas line in a few weeks,however on 3/6/16,i was driving to my sunday mass @ our church in tequesta fla.when the car abruptly stopped in the middle of the driveway@ the church parking area again a parishioner(a good samaritan) signaled me to stop because gas was leaking from below my vehicle,i called gm road service to retrieve the vehicle & deliver it to the car dealership in delray beach fla.the dealership refused to repair/work on the vehicle until I agreed to pay for the repair costs,they claim that a n animal had chewed thru the plastic gas line causing the leak & insisting that I call my insurance company to file a claim I have very strong feelings that gm has used substandard materials on one of the must important parts on this new vehicle I could have had a fire or blown up in my new vehicle I must to travel back to my home in rhode island in june & I fear for my life gm doesn't want to acknowledge any responsibility for this problem, mr.s

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
• 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
• 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
• 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
• 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
• 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
• 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
• 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
• 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
• 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
• 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
• 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
• 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
• 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
• 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
• 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
• 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
• 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
• 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
• 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
• 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
• 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
• 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
• 11007687This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
• 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
• 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
• 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
• 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.

Every Cadillac XTS model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.