2011 Chevrolet Express 2500

Owner complaints

What owners report most

1. Air bags1
2. Fuel/propulsion system1
3. Service brakes, hydraulic1

Latest complaints

• Dec 27, 2016MI64,000 miCrash1 injury
  Air bags
  TL* the contact owns a 2011 chevrolet express 2500. The contact stated that while at a red light, another vehicle crashed into the rear of the cargo van. The air bags did not deploy and a police report was filed. The contact sustained injuries to the head, neck and thoracic region which required…

  TL* the contact owns a 2011 chevrolet express 2500. The contact stated that while at a red light, another vehicle crashed into the rear of the cargo van. The air bags did not deploy and a police report was filed. The contact sustained injuries to the head, neck and thoracic region which required continuous medical attention and surgery. The vehicle was taken to the dealer where the diagnosis was unknown. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure was 64,000. The vin was not available.

• Feb 27, 2015VT35,658 mi
  Fuel/propulsion system
  We've had three separate chevy express CNG vans experience significant releases of compressed natural gas on eight separate occasions over the past three years. the releases occur while fueling the vehicles in very cold weather. gm has replaced some of the CNG tanks, but the releases continue to…

  We've had three separate chevy express CNG vans experience significant releases of compressed natural gas on eight separate occasions over the past three years. the releases occur while fueling the vehicles in very cold weather. gm has replaced some of the CNG tanks, but the releases continue to occur. gm believes the releases are related to CNG tank valve o-ring failures, but they have made no formal response at this point. two of our vans have been idle for weeks as a result of the leaking tanks. *tr

• Mar 14, 2012VA4,800 miCrash2 injuries
  Service brakes, hydraulic
  We bought a new chev 2500 work van. ; employee applied brakes and had no brakes or steering . as a result ran into the back of another vehicle. approx damage IS over 9000 ; two employeees were taken to the hospital. this vehicle only had 4800 miles; had to be sometype of factory problem. we…

  We bought a new chev 2500 work van. ; employee applied brakes and had no brakes or steering . as a result ran into the back of another vehicle. approx damage IS over 9000 ; two employeees were taken to the hospital. this vehicle only had 4800 miles; had to be sometype of factory problem. we currently have another 2009 chev. 2500 work van; we lost the power steering and brakes at approx. 25,000 miles; but, there was no accident. we have 2 of these vans and both of them have had a serious / major brake problem. has to be a factory defect. *tr

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
• 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
• 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
• 11010566This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
• 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
• 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
• 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
• 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
• 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
• 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
• 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
• 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
• 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
• 11007718This service bulletin explains how to identify possible DEF system contamination.
• 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 11007154This service bulletin provides a diagnostic aid procedure on how to perform a quick test to check if the DPF is the cause of excessive soot from the tailpipe.
• 11007123This informational bulletin provides information on Diesel Exhaust Fluid (DEF) and the proper use of the DEF system.
• 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
• 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
• 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
• 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
• 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
• 11006670This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
• 11006644This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
• 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
• 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
• 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
• 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
• 11005311This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
• 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.

Every Chevrolet Express 2500 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.