2020 Coachmen Prism
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Coachmen › Prism › 2020
These records cover every 2020 Coachmen Prism. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2020 Coachmen Prism. Newest first.
Forest River, Inc. (Forest River) is recalling certain 2019 Coachmen Chaparral and Shasta, 2019-2020 Coachmen Concord and Orion, 2020-2021 Coachmen Cross Trek and Forest River Berkshire, 2019-2021 Coachmen Freelander, Leprechaun and Prism, 2020 Coachmen Mirada, Pursuit and Sportscoach, Dynamax Force, DX3, Dynaquest XL and Isata and Forest River Wildwood and…
Risk and remedy
Risk
A gas leak can increase the risk of a fire.
Remedy
Forest River will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. The recall began January 11, 2021. Owners may contact Forest River customer service at 1-574-825-4995, or Dometic customer service at 1-574-293-0681. Forest River's number for this recall is 51-1259.
Forest River, Inc. (Forest) is recalling certain 2020-2021 Forest River Forester, Sunseeker, Dynamax Isata and Coachmen Galleria and Prism motorhomes built on Sprinter Van chassis equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk and remedy
Risk
If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy
Forest River will notify owners, and Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. This recall began September 21, 2020. Owners may contact Daimler Vans customer service at 1-877-762-8267. Daimler Vans number for their recall is VS3DREHSIK. Forest's number for this recall is 51-1206.
Forest River, Inc. (Forest River) is recalling certain 2020-2021 Coachmen Galleria and PRISM, Forest River Forester, Battisti and Sunseeker and Dynamax Isata recreational vehicles built on Sprinter chassis with automatic transmission. The operator's manual does not correctly specify certain conditions under which the automatic parking function ("Auto-P")…
Risk and remedy
Risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy
Forest River will notify owners, and Mercedes-Benz dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began June 25, 2020. Owners may contact Forest River customer service at 1-800-348-7440 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online through Mercedes-Benz, free of charge.
Owner complaints
2 complaints
What owners report most
Latest complaints
- Power train · Service brakes · Vehicle speed control
This Coachmen Prism 2150CB motorhome, built on a 2018 Mercedes Sprinter 3500 chassis, is now going back to the dealer a third time for the same problem. First time, rear wheel speed sensors were replaced while in for other service as a part of a recall. No big deal. But apparently the issue is not…
This Coachmen Prism 2150CB motorhome, built on a 2018 Mercedes Sprinter 3500 chassis, is now going back to the dealer a third time for the same problem. First time, rear wheel speed sensors were replaced while in for other service as a part of a recall. No big deal. But apparently the issue is not isolated to rear wheel speed sensors. At 11k miles, 500 miles from home, another wheel speed sensor went out, this time the left front. Now, at 14k miles, 1500 miles from home, the right front wheel sensor went out. When this occurs, the following systems do not work: ABS, ESP, cruise control. Why were ALL wheel speed sensors not included in the recall?
- Structure › Body
TL* the contact owns a 2020 coachmen prism rv. The contact stated that while driving approximately 70 mph, an abnormally loud banging sound was heard on the passenger's side of the rv. After stopping to inspect the rv, it was discovered that the 12 foot motorized retractable awning was unsecured…
TL* the contact owns a 2020 coachmen prism rv. The contact stated that while driving approximately 70 mph, an abnormally loud banging sound was heard on the passenger's side of the rv. After stopping to inspect the rv, it was discovered that the 12 foot motorized retractable awning was unsecured, and nearly detached from the rv. The road rancher was called to the scene and a report was taken. The rv was later driven to the local rv repair shop appalachian rv repair located at 5606 nc 226 s, marion, nc 28752, however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 13,000. The vin was invalid.*dt
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10234122As per recall 23V100. Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vehicles, the fuse layout of the interior blower motor might not meet the requirements for prolonged operation at the highest blower setting. Influenced by certain premises, such as ambient and assembly space temperatures as well as usage, this could lead to an increase of the transitional resistance between fuse and fuse holder and thus, to a limit-exceeding heat development in the area of the fuse holder. Consequently, a risk of fire during operation and a risk of injury cannot be ruled out.
- 10228683According to the Interim Recall Notice Received by Mercedes-Benz concerning 22V796: "Mercedes-Benz AG has determined that on certain Sprinter vehicles, a component of the park lock system might wear extraordinarily due to specific driver parking practices and impair safe parking of the vehicle. If the vehicle is not properly secured in accordance with parking instructions in the operator's manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. Thus, the risk of an accident could increase. The driver will not receive a warning due to the nature of the failure mechanism. It is important that the driver ensures that the manual parking brake is engaged to adequately secure the vehicle against rolling away. Additionally, the parking level "P" is only to be inserted when the vehicle is completely stationary. The customer can find precise information on the parking process and on correct vehicle securing in their operator manual. Owners who notice any issues with the automatic transmission park lock function may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected."
- 10224359*Notice* This was received by Mercedes-Benz Canada - This was a recall conducted in Canada by Mercedes-Benz. To Forest River's knowledge, only vehicles manufactured and shipped into Canada are affected. According to Mercedes-Benz AG Group (MBAG): Mercedes-Benz AG Group (MBAG) has determined that on certain MY 2019-2020 Sprinter vehicles with diesel engines, the control unit software may not meet OBD functionality specifications. In the potentially affected vehicles, several OBD diagnostics and functions of the engine control unit, transmission control unit, and dosing control unit might not meet OBD functionality specifications. In case of the described issue, there is no impact on emissions, safety or drivability. There are no specific precautions to be taken with respect to the subject issue until the corrective measures are implemented.
- 10208118MBAG was notified of customer complaints claiming a van had "rolled away" after the driver had selected the Park ("P") gear position and P was displayed to the driver in the instrument cluster. MBAG confirmed that if the vehicle is not properly secured in accordance with the parking instructions in the vehicle Operator's Manual, in particular by always engaging the parking brake after shifting to P, the vehicle could roll from its parked position, which could increase the risk of a crash. Always secure the van in accordance with the instructions in the Operator's Manual.
- 10202802Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that the software of the MBUX multimedia system might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury.
- 10198697Attached is the Final Notification from Mercedes-Benz. Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles the retaining washer on the bolt connecting the brake pedal to its bearing block may loosen over time. If the retaining washer loosens, over time it could detach from the bolt. In the worst-case scenario and with ongoing use of the brake pedal, the bolt may slip out of the bearing block on one side. If this occurs, the brake light switch may become permanently activated, even when the brake pedal is not pressed. If the braking lights were permanently illuminated it would not be possible for following traffic to determine the intention of the vehicle, increasing the risk of a crash. As soon as the bolt has slipped out of the bearing block on one side, the driver may notice the brake pedal to feel as if it is moving in a circular formation when being depressed. Owners who notice any issues with the mount of brake pedal on bearing block may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected.
- 10197004The retaining washer and bolt that connect the brake pedal to the bearing block may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
- 10193740Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles the retaining washer on the bolt connecting the brake pedal to its bearing block may loosen over time. If the retaining washer loosens, over time it could detach from the bolt. In the worst-case scenario and with ongoing use of the brake pedal, the bolt may slip out of the bearing block on one side. If this occurs, the brake light switch may become permanently activated, even when the brake pedal is not pressed. If the braking lights were permanently illuminated it would not be possible for following traffic to determine the intention of the vehicle, increasing the risk of a crash. As soon as the bolt has slipped out of the bearing block on one side, the driver may notice the brake pedal to feel as if it is moving in a circular formation when being depressed. Owners who notice any issues with the mount of brake pedal on bearing block may contact their nearest Mercedes-Benz service partner immediately and have an appointment arranged for the vehicle to be inspected.
- 10189519As per Mercedes Interim Recall Notice 21V042, one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
- 10186986In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, MB USA is extending the warranty on the wheel speed sensors ("WSS") for the affected vehicles to a total of 10 years/ no mileage limitations from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the WSS coverage applies to the vehicle regardless of ownership.
- 10185508As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash.
- 10185507As per Mercedes-Benz Recall 2020-545; Mercedes-Benz AG has determined that on certain vehicles, the wiring harness for the telematics control unit could get stuck between the brake light switch and the brake pedal. If this happens, the brake lights could remain on. Additionally, the vehicle could be started and could be shifted into gear without the need to press the brake pedal. It is also possible that if a driver exits the vehicle through the cargo compartment, the transmission may not shift to Park automatically. This could result in unintended vehicle movement. A vehicle that moves unexpectedly could create the risk of a crash. Brake lights that do not work properly could result in road users being confused of the driver's intentions, and increase the risk of a crash.
- 10181762An intermittent connection may occur between the connector block of the electronic control unit (ECU) and the connector pins for the Supplemental Restraint System (SRS) wiring harness. The SRS may detect resistance, which could lead to warning lights illuminating on the instrument cluster.
- 10178434Per the TSB received by Lippert Components, Inc.: This document outlines the inspection (and correction) of Thule Regal Awnings to determine if there is too much gap between the roll tube and end plates, which could cause the fabric to extend over the edge or the roll tube could shift along the axle plane.
- 10174486Provide an update that would prevent possible message corruption that could take place on the RVC network.
Every Coachmen Prism model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.