2007 Dodge Sprinter 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › Sprinter 3500 › 2007
These records cover every 2007 Dodge Sprinter 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2007 Dodge Sprinter 3500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2007-2009 Freightliner and Dodge Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the passenger side frontal air bag, free of charge. The recall began on September 29, 2017. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall fully supersedes recall 15V-354 and partially supersedes recalls 16V-379 and 17V-025.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and…
Risk and remedy
Risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy
Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Sprinter will recall 6 my 2007 dodge 3500 and freightliner 3500 vehicles. the threaded bush of the brake adjustment of the parking brake may break. the threaded bush together with the adjustment screw may detach from its bracket.
Risk and remedy
Risk
If this occurred, the parking brake function may be lost. this could allow the vehicle to move inadvertently and cause a crash without warning.
Remedy
Dealers will replace the parking brake adjustment. the recall IS expected to begin on or about march 27, 2009. owners may contact sprinter at 1-843-695-5000.
Sprinter IS recalling 34 my 2007-2008 dodge and freightliner sprinter 3500 cargo vans. some of these vans may not have had the correct brake components installed.
Risk and remedy
Risk
This could result in poor braking performance, increasing the risk of a crash.
Remedy
Dealers will install the appropriate master brake cylinders and brake fluid reservoirs. the recall began on june 30, 2008. owners may contact sprinter at 1-800-992-1997.
On certain utility vans, the crankshaft sensor in certain diesel engines could fail due to separation of bond wires from the lead frame in the sensor. this results in an interruption in the electrical connection in the chip housing of the sensor.
Risk and remedy
Risk
When this happens, the vehicles may lose power rather than enter a limp-home mode. in addition, the vehicle cannot be restarted after failure of the electrical connection in the sensor, increasing the risk of a crash.
Remedy
Dealers will replace the crankshaft sensors. the recall began on march 3, 2008. owners may contact sprinter at 1-800-992-1997.
On certain trucks, the screw bolts of the fuel tank fastening straps may not have been tightened correctly. after normal production process, the vehicles are disassembed for shipment to the us and the bolts may not have been correctly tightened when re-assembled.
Risk and remedy
Risk
The fuel tank can loosen and leak fuel. fuel leakage in the presence of an ignition source can result in a fire.
Remedy
Dealers will replace the screw bolts of the tank fastening straps and the bolts will be tightened with the correct torque. the recall began on october 8, 2007. owners may contact daimlerchrysler international at 843-695-5041.
Owner complaints
15 complaints
What owners report most
Latest complaints
- Electrical system
The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown…
The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown Dodge dealer who informed him that he would need to go to a Mercedes- Benz dealer for a key fob code. The contact stated that he was informed that the codes were located and Mercedes-Benz in Europe; and the USA dealers were unable to get the codes. The contact stated that the key fob needed a software update and code to work. The manufacturer Mercedes-Benz complaint department was contacted and a case was opened. The approximate failure mileage was 60,000.
- Electrical system · Service brakes · Vehicle speed control
While driving on interstate 40 in arizona, the dodge lost power and the ABS light came on along with the esp light and brake light. When lights illuminated the engine lost power and went into limp mode that significantly reduced speed. Once that happened a semi was behind me and he had to slam on…
While driving on interstate 40 in arizona, the dodge lost power and the ABS light came on along with the esp light and brake light. When lights illuminated the engine lost power and went into limp mode that significantly reduced speed. Once that happened a semi was behind me and he had to slam on his brakes. I was able to pull rv over and let it rest. After 2 hours of being on side of highway, I was able to get rv started and back on the road. I fixed the rear speed sensors and tried driving rv again. Same issue. I was on interstate 17 when the 3 lights illuminated and the rv stalled completely. I had no powering steering and struggled to safely pull over. Rv will be taken back to mercedes and try to troubleshoot. There needs to be a recall and mercedes needs to fix the issue as I see on forums that a lot of other people are having the same issue. Luckily, I have not heard of any injuries but if this issue happens to an inexperienced driver, they might panic and cause an accident.
- Unknown or other
Copy of text message to k and m dodge in grand rapids, mi who currently has my rv :mike blattner and missy willman, I need an appt to discuss my dodge sprinter chassis rv that was towed 02/21/18 in there because it would not shift out of park. nick with service said a brake switch and the…
Copy of text message to k and m dodge in grand rapids, mi who currently has my rv :mike blattner and missy willman, I need an appt to discuss my dodge sprinter chassis rv that was towed 02/21/18 in there because it would not shift out of park. nick with service said a brake switch and the battery were needed and I authorized that work, and it was completed. then nick contacted me saying it would not shift out of park and that a shifter assembly and an ambient air sensor replacement were now required to get the rv working. the shifting problem IS why it was originally towed in. I am feeling that the focus of my concerns were unaddressed initially by the service dept. I spoke with the previous owner and was told the battery was not even three yrs old, yet nick said that the battery they took out was no longer there, that two days after it was taken out, it was picked up to be recycled. was the battery still under warranty? was the brake switch replacement necessary, since it did not take care of the shifting problem after the service technician replaced it? I was told by a mechanic to make a complaint with nhtsa as this was a common problem he encountered with the dodge sprinter 3500. nhtsa agent, beau, gave me an odi complaint #: 11078745, then recommended I log a complaint with fca north america, which I did, and was given a case # 33667091. I am not happy. I need to meet with your k and m management team to address my concerns.
- Air bags
TL* the contact owns a 2007 dodge sprinter 3500. The contact stated that he took the vehicle in to be serviced for the nhtsa campaign number: 15v354000 (air bags), however the dealer informed the contact that he would be charged for the removal of the screen attached to the window in order to get…
TL* the contact owns a 2007 dodge sprinter 3500. The contact stated that he took the vehicle in to be serviced for the nhtsa campaign number: 15v354000 (air bags), however the dealer informed the contact that he would be charged for the removal of the screen attached to the window in order to get to the passenger airbag inflator. The recall remedy was not performed. The manufacturer was not made aware of the issue. The contact did not experience a failure.
- Engine
For the second time since we purchased the vehicle, the tube connected to the egr valve split apart. The tube IS located directly under the cab air intake, so exhaust gasses are pumped into the cab. We were fortunate that the tube broke completely apart and the presence of exhaust was obvious.…
For the second time since we purchased the vehicle, the tube connected to the egr valve split apart. The tube IS located directly under the cab air intake, so exhaust gasses are pumped into the cab. We were fortunate that the tube broke completely apart and the presence of exhaust was obvious. Since this has happened twice in 85K miles, I am concerned the next time it might just crack and cause carbon monoxide poisoning. The failure occurred on interstate highway 10 at 65 mph. According to the service technician, the tube ruptured because the egr valve stuck closed, causing pressure to build up in the tube. I have all the parts that were replaced and can ship them to you if necessary.
- Air bags
TL* takata recall. The contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign number: 15v354000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the…
TL* takata recall. The contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign number: 15v354000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Passenger airbag recall of appx. 2 years ago as of 8/29/2016 has no replacement for the recalled airbag leaving the passenger in danger of injury of death if and when the present airbag in the 2007 sprinter dodge chassis deploys. Replacement of airbag must be done immediately.
- Air bags
TL* the contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign numbers: 15v354000 (air bags) and 16v077000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for…
TL* the contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign numbers: 15v354000 (air bags) and 16v077000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect and vin tool confirms parts not available. updated 10/04/16*lj updated 08/09/2017 *js
- Air bags
2007 dodge sprinter. consumer writes in regards to no replacement parts available to repair passenger airbag inflator recall notice. *smd
- Air bags
TL* takata recall. The contact owns a 2007 dodge sprinter 3500. The contact received a recall notice for nhtsa campaign number: 15v354000 (air bags). The dealer and manufacturer had not been able to determine when the parts would be supplied for the recall repair beyond a reasonable time frame. The…
TL* takata recall. The contact owns a 2007 dodge sprinter 3500. The contact received a recall notice for nhtsa campaign number: 15v354000 (air bags). The dealer and manufacturer had not been able to determine when the parts would be supplied for the recall repair beyond a reasonable time frame. The contact waited longer than six months with no follow up response from the dealer and the manufacturer and was unable to determine when the vehicle would be repaired. The contact had not experienced a failure. Vin tool confirms parts not available. updated 05/31/16*lj the consumer would like to have the air bags disabled or removed, until the parts arrive. Updated 05/31/16. *Jb
- Air bags
TL* takata recall. The contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign number: 15v354000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* takata recall. The contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign number: 15v354000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not notified of the issue. Vin tool confirms parts not available.
- Air bags
Tla* the contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign number: 15v354000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
Tla* the contact owns a 2007 dodge sprinter 3500. The contact received notification of nhtsa campaign number: 15v354000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. updated 11/23/15*lj, updated 03/21/18*jb updated 05/16/18*jb
- Fuel system, diesel · Power train
We lost mos of our power while driving home from a trip. it felt like the transmission was completely slipping. we pulled over multiple times when it wouldn't auto shift and turned it off for awhile each time. fortunately, we were able to limp home. We are suspecting that IS the turbo resonator. we know that there have been many complaints about this faulty part. *tr
- Engine and engine cooling › Engine
While driving on the freeway experienced a sudden loss of power which almost resulted in someone rear ending my vehicle. proceeded to the nearest dealer who diagnosed a torn turbo-intercooler hose. researching on the internet I discovered many complaints of the same issue. evidently these hoses…
While driving on the freeway experienced a sudden loss of power which almost resulted in someone rear ending my vehicle. proceeded to the nearest dealer who diagnosed a torn turbo-intercooler hose. researching on the internet I discovered many complaints of the same issue. evidently these hoses fail due to a poor design where the hose IS attached to it's metal fitting. I phoned daimler-chrysler USA and they said they would not do anything to remedy the situation. I believe a recall IS in order before someone IS injured or killed due to a hose failure. *Tr
- Engine and engine cooling
Tl*the contact owns a 2007 dodge sprinter 3500. while driving 55 mph, the vehicle lost power and was towed to the dealer. the dealer stated that the turbo in the engine caused the failure and also blew the hose in the air induction. the hose was replaced under warranty. the contact IS aware of…
Tl*the contact owns a 2007 dodge sprinter 3500. while driving 55 mph, the vehicle lost power and was towed to the dealer. the dealer stated that the turbo in the engine caused the failure and also blew the hose in the air induction. the hose was replaced under warranty. the contact IS aware of the safety risk involved and the possibility of a rear end crash. the dealer also stated that the failure could recur and has noticed duplicate failures in several related vehicles. the vehicle was purchased in august of 2007 and repaired in october of the same year. the failure mileage was 10,000 and current mileage was 20,000. updated 04/23/08 *bf updated 04/23/08 *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 10134831Status of Parts Ordering - Sprinter
- 1012881314TL5 ABS Power Line Carrier Converter Available Through PDC
- 1012881214TL2 DD Platform Engine Stand Adapter W060589023100
- 1012881114TS19 DD Platform High Pressure Fuel Lines
- 1012874416TS7 Reman Diesel Particulate Filter Serial Number
- 1012414414TL9 Special Tool Warranty Program.
- 1012414314TL8 TorcUP? Non-Impacting Torque Tool.
- 1012414214TL7 DD Platform Flywheel Housing Runout Tool W470589032100
- 1012413214CSA23 CSC Announces ?Tech Tips? ? DDCSN
- 1012413114CSA22 DTNA Chassis Wiring Diagrams
- 1012413014CSA21 Holiday Schedule for the Detroit Customer Support Center ?
- 1012412914CSA20 EGR Valve Actuator Kit P/N E23539699
- 10124117sb2080 Australian CST M1400 Isolated Radiator Retrofit
- 10033114Freightliner/dodge: owner's manual in about 4800 trucks may be missing the gross combined weight rating (gcwr) and certain long wheel base and optional equipment information. Combining quoted gross vehicle weight rating and gross trailer weight to maximum will exceed the permissible gcwr. Exceeding gcwr can cause damage to drive train, transmisssion, or trailer hitch. Csc letter was rec'd.
- 10025341Dodge service campaign: see document search button for owner letter. About 4,800 of the vehicles may be missing the gross combined weight rating (gcwr) and certain long wheel base and optional equipment information. Csc was received.
Every Dodge Sprinter 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.