2018 Entegra Cornerstone
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Entegra › Cornerstone › 2018
These records cover every 2018 Entegra Cornerstone. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2018 Entegra Cornerstone. Newest first.
Entegra Coach (Entegra) is recalling certain 2018-2019 Entegra Odyssey, Qwest, Aspire, Insignia, Anthem, and Cornerstone motorhomes. The Cargo Carrying Capacity (CCC) label incorrectly overstates the cargo capacity, potentially causing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Risk and remedy
Risk
An overloaded vehicle has an increased risk of a crash.
Remedy
Entegra will notify owners, and will provided a corrected CCC label, free of charge. The recall began on August 22, 2018. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903405.
Entegra Coach (Entegra) is recalling certain 2016-2018 Aspire, Anthem, Cornerstone, and Insignia motorhomes. The vehicles have lights that do not include reflectors and the vehicle does not have separate reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective…
Risk and remedy
Risk
Without the required reflectors, the motorhome may be less visible to other drivers, increasing the risk of a crash.
Remedy
Entegra will notify owners, and dealers will install compliant reflectors, free of charge. The recall began on January 2, 2018. Owners may contact Entegra customer service at 1-800-945-4787. Entegra's number for this recall is 9903363.
Entegra Coach (Entegra) is recalling certain 2018 Cornerstone motorhomes equipped with Cummins ISX 15L engines. These engines have a fuel pump whose drive gear could possibly slip on its drive shaft, causing a fuel pump function loss, resulting in an engine stall.
Risk and remedy
Risk
An engine stall can increase the risk of a crash.
Remedy
Entegra has notified owners, and qualified Spartan Service Center/Cummins Distributors will replace the fuel pumps, free of charge. The recall began on July 21, 2017. Owners may contact Spartan customer service at 1-855-589-9836 or Entegra customer service at 1-800-517-9137.
Entegra Coach (Entegra) is recalling certain 2012-2013 and 2015-2018 Anthem; 2013 and 2017-2018 Aspire; and 2012-2018 Cornerstone motorhomes built on a Spartan Motors chassis. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.
Risk and remedy
Risk
A separated ball joint can cause a loss of steering control, increasing the risk of a crash.
Remedy
Entegra will notify owners, and Spartan service centers will remove, clean, apply thread locker, and reinstall the properly torqued ball joint, free of charge. The recall began on April 25, 2017. Owners may contact call Spartan customer service at 1-800-543-4277 or Entegra customer service at 1-800-945-4787.
Owner complaints
4 complaints
What owners report most
Latest complaints
- Engine · Fuel/propulsion system
While driving across Florida, the “Check Engine” light and first of three DEF Head “Service Codes” on our 2018 Entegra Cornerstone 45’ RV came on, indicating that our Diesel Exhaust Fluid (DEF) system had an issue. From previous social media posts from other Entegra Owners, we immediately contacted…
While driving across Florida, the “Check Engine” light and first of three DEF Head “Service Codes” on our 2018 Entegra Cornerstone 45’ RV came on, indicating that our Diesel Exhaust Fluid (DEF) system had an issue. From previous social media posts from other Entegra Owners, we immediately contacted the chassis manufacturer, Spartan. They requested that we contact Cummins-Orlando, FL for a DEF Head replacement. Cummins-Orlando said they couldn’t get us in for three weeks, which wasn’t an option, as we were traveling and couldn’t wait three weeks. We contacted Cummins-Tampa, FL and Cummins-Jacksonville, FL, with both stating 2-3 weeks to get us in. By this time, the second of three DEF codes came on, so the situation was getting more dire. We finally got through to Cummins-Ocala, FL and they were able to squeeze us in the next day. The third of three DEF Codes came on during the relatively short drive to Ocala, FL, but we were able to get there before the RV went into “limp mode” which restricts your speed to 5mph!! We were extremely worried about being stranded on the busy interstate Highway in a vehicle the size of a Greyhound Bus, limping along at 5mph with 18-wheelers whizzing by at 70-75mph! This DEF Head issue has been going on for several years and doesn’t seem to be getting any better, even though the manufacturer is on their 7th Generation of DEF Head technology. Luckily, Spartan had the DEF Head in-stock and was able to overnight it to Cummins-Ocala, but many others have been held up for days/weeks due to a back order on the replacement DEF Heads. I feel that a recall should be issued on all DEF Heads prior to the 7th Generation, in order to avoid the safety issues associated with being stranded on the highway with a failed DEF Head.
- Engine · Fuel/propulsion system
Vehicle has approximately 30,800 miles. A check engine light with error codes SPN: 3364, 1761, 3331 indicating a failure of the DEF ( diesel exhaust fluid) sensor. This results in a degrade in performance to a point of engine shutdown. Replacement parts are very hard to obtain because this error is so common.
- Engine
DEF sensor failed twice. Potential engine derate or shut down. Problem well known to chassis manufacturer. Failure announced by Check Engine Light and three well known codes. Time or distance to derate/shutdown is unknown, and consequently could result in a large motor home stopped on the road.
- Engine · Fuel/propulsion system
Shortly after starting the engine a “CHECK ENGINE” warning appeared on the warning system. I went through diagnostics and found 3 codes relating to DEF head failure. There have been a large number of these in Entegra Coach motor homes in the last 6-12 months.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11003148SRP ( Standard Repair Instruction) In certain conditions the Inverter/Charger shuts down due to high temp battery fault. Instructions to inspect and add larger battery cables.
- 10251497Standard Repair Procedure (SRP) - Instructions on how to secure shower surround.
- 10237222INC (Informational Communication) Regarding Pairing and programming key fobs.
- 10236012Standard Repair Procedure (SRP) Wiper Arm Replacement Instructions.
- 10225729Standard repair procedure: Shower enclosure and shower door installation instructions.
- 10219658Standard repair procedure (SRP) - Filon roof damage repair instructions.
- 10217279Generator Slide Tray extends when stopped or parked. STANDARD REPAIR INSTRUCTIONS TO DIAGNOSE AND REPAIR GENERATOR SLIDE AIR LEAK.
- 10211966Jayco and entegra coach storage tips. Instructions for storing jayco and entegra coach diesel pushers.
- 10211964Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS
- 10211963Instructions for programming and replacing dry contact module for awning.
- 10209505False warning on dash for the Jayco/Entegra Coach Harness into Spartan Chassis Harness. Instruction for diode installation for park brake ground wire.
- 10209502(INC) Informational communication on when To Sanitize The Fresh Water System.
- 10202023Rvc bridge; inverter locations
- 10201955Equalizer leveling jack manual override procedure. INSTRUCTIONS FOR OVERRIDE MODE ON EQUALIZER LEVELING SYSTEM.
- 10195192TSB Order form.
- 10180148Informational Communication - how to program keyless entry access code & keypad button function for the Trimark keyless entry system.
- 10177431Informational Communication - Precaution regarding protection of the coated Screws used in the Thetford macerator pump assembly
- 10177430Informational Communication Notice (INC) How to reset Firefly communication system for HVAC
- 10177429Informational Communication Notice (INC) Instructions how to reset a GFCI
- 10176436Steps to find and correct air noise from or around the PTL entrance doors on motorhomes.
- 10172790Information Communication: Whole house and refrigerator fresh Water Filter and cartridges - replacement information.
- 10172768Standard Repair Procedure - Electric Cargo Door Lock Actuator jams and prevents the door from opening.
- 10172629Informational Communication - How to locate the date code on the power hose and shore cord reel.
- 10172533Informational Communication - How to address: "NO VIDEO DETECTED" when noted on camera monitor screen. Camera, cable, or HDCMM port failed Hard reset on HDCMM
- 10165143Baggage doors may leaking due to incorrect O-ring installed in handle
- 10160158Instructions revised for TSB 19-018 already posted - Sealing of Blind Spot Monitor
Every Entegra Cornerstone model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.