Daimler Trucks North America LLC (DTNA) is recalling certain model year 2012-2015 FCCC XCL, XCM, XCP, and XCR motorhome chassis manufactured January 23, 2012, to April 10, 2014. The throttle pedal position sensor on the affected vehicles may not return to zero, causing the engine brake to suddenly not activate as expected, reducing the vehicle's…
Risk and remedy
Risk
A sudden loss of an engine brake without warning on a motorhome may lead to a reduced brake ability, potentially increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the throttle pedal, free of charge. An interim notice was mailed out to owners on July 5, 2016. The recall began on August 18, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-711.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2013-2016 FCC XCS, XCM, XCR, XCL, XCP, XBS, XBR, and XBP trucks manufactured from January 7, 2013, through June 1, 2015. On certain motorhome chassis built with a heavier, adjustable, offset, foot pedal, the brake activation signal to certain towed devices may not deactivate when the…
Risk and remedy
Risk
If the brake activation signal to a towed device remains active when the motorhome chassis service brakes are released, the brakes on a towed device may remain engaged depending on brake configuration of the trailer. As a result, the brakes would drag and possibly overheat potentially resulting in a fire. Additionally, following drivers may be confused by the motorhome's actions, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will modify the affected brake assemblies, free of charge. The recall began on June 6, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-704.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2016 Freightliner Custom Chassis XCP chassis manufactured from April 26, 2013, through January 15, 2015. The power steering fluid temperature may exceed the power steering hose material ratings on some rear engine chassis built with certain 18,000lb and 20,000lb-load capacity…
Risk and remedy
Risk
Loss of power steering assist would result in increased difficulty to steer the vehicle in either direction at low speeds, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the power steering hose with a hose that has a higher temperature rating, free of charge. The recall began on July 22, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-702.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
10195659SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
10192957FCCC XCP Chassis Power Steering Hoses.
10190555Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
10190551Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
10190549Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
10187892DDC Field Service Campaign for GHG14 DETROIT DD13 with One-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minimum of the MCM software version and fuel map version listed below: MCM Software Version 4.7.0.0 ZGS 005.
10184786FCCC Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
10184029Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
10183988Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
10183320Service Solution for False DEF Fault Codes on chassis with Cummins engines. Symptoms are various active and inactive fault codes for DEF Quality or DEF level. The issue could be caused by the coolant hoses swapped at the bulkhead fittings, thru the frame rail causing the coolant flow inside the header assembly to be reversed.
10181761Freightliner Custom Chassis Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
10180350Tech Talk discussion about power steering fluid.
10179249Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
10177608Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
10174376Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
10174068Updated DDC Field Service Campaign for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minimum of the MCM software version and fuel map version listed below: MCM Software Version 4.7.0.0 ZGS 005. Certain sections have been updated for clarity.
10174061Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
10174060Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
10174052Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
10171365Field Service Campaign for FCCC Motorhome Chassis Fan Cages. On certain chassis, fan motor support brackets may be sub-optimal causing fatigue and cracking over time. Vehicles will be inspected and fan motor support bracket assemblies will be repaired as necessary.
10166792Important Campaign Information notice for field service campaign D18M3 being revised which added additional repair information,
10166787Field Service Campaign Revision for heavy duty engine platform oil suction manifold. Additional repairs section added.
10165491Service Solution to fix fault codes for DEF quality or DEF level
10165427Tool Letter for ICC5 Programming Cable
10164531Field Service Campaign for Remanufactured Detroit DT12 Transmissions
10164441Revised Field Service Campaign for Heavy Duty Engine Platform Oil Suction Manifold on DD3, DD15, DD16 Engines for Model Year 2014
10163634Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
10163626Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
10163625HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
10163622The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
10163620DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
10163617This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
10163616Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump
10163612This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
10163599Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
10163421This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.