2012 Ford Focus Electric
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2012 Ford Focus Electric. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2012 Ford Focus Electric. Newest first.
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were…
Risk and remedy
Risk
An overheated cord can increase the risk of a fire.
Remedy
Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Focus Electric vehicles manufactured September 15, 2011, through August 23, 2013. In the affected vehicles, a powertrain control module software problem may result in a stall-like condition.
Risk and remedy
Risk
An unexpected loss of power while driving increases the risk of a crash.
Remedy
Ford will notify owners, and dealers will reprogram the power control module, free of charge. The recall beganon November 22, 2013. Ford's recall campaign number is 13S09. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle…
Risk and remedy
Risk
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
Remedy
Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
Owner complaints
33 complaints1 involved a crash
What owners report most
Latest complaints
- Electrical system › 12v/24v/48v battery · Electrical system › Hand heater › Wiring harness
The contact owns a 2012 Ford Focus BEV. The contact stated while driving at an undisclosed speed, the contact noticed that an unknown warning light was illuminated and remained illuminated for several days. The failure recurred several times. On one occasion, the contact was unable to start the…
The contact owns a 2012 Ford Focus BEV. The contact stated while driving at an undisclosed speed, the contact noticed that an unknown warning light was illuminated and remained illuminated for several days. The failure recurred several times. On one occasion, the contact was unable to start the vehicle. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed failure with an electrical wiring harness kit and that the battery was drained. The dealer was able to replace the wiring harness however, the battery was not replaced due to the cost of a new battery. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
- Power train · Suspension
My shocks and my transmission I believe
- Power train › Clutch assembly
TL* the contact owns a 2012 ford focus electric. While driving approximately 25 mph, the vehicle hesitated to switch gears. The vehicle was driven to mahwah ford (55 franklin tpk, mahwah, nj 07430) where it was diagnosed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 26,000.
- Electrical system
My vehicle experienced a stop safely now message while driving. Power were cut off and the vehicle stalled in moving traffic. My vehicle had done a recall on the power harness to address the stop safely now issue but I don't think the recall fixed it completely.
- Unknown or other
Jerking during take off and gear shifting. While driving car will jerk at low speed but rise to 4 speed. Took to dealership they say it's transmission clutch shudder, my third replacement and it's a issue tht continues to happen. $1400.00 repair
- Electrical system
Just turned in an original charging cord under recall (the cords plug would tend to overheat and was a potential fire hazard) and got a brand new cord from ken grody ford, carlsbad, ca. My first thought when looking at the new cord was that the electrical cord (19' long part) looked unusually thin.…
Just turned in an original charging cord under recall (the cords plug would tend to overheat and was a potential fire hazard) and got a brand new cord from ken grody ford, carlsbad, ca. My first thought when looking at the new cord was that the electrical cord (19' long part) looked unusually thin. With the new cord, the approx 19' part of the cord gets warm, all 19 feet! They obviously used too small of a wire gauge in the new cord, and this in itself IS a safety hazard in my opinion. I specialize in selling electric cars, and I'm always charging various makes and models in my garage on a 15amp/110v dedicated circuit, and have no issues with other charging cords.
- Steering
The steering wheel on my car IS starting to lock up when you are driving the steerling wheel gets stuck and its hard to control the car,.
- Electrical system
The battery which IS functional discharges even after the car has been driven recently and the car will not start until the battery IS jumped. which presents a problem in that you cannot sure if you get back from where you have gone. the battery and alternator are functioning.
- Steering
Twice since we have owned this car the steering wheel locks up after the engine IS started. My wife says there IS a message on the dash display about the steering. Both times she showed me the steering being locked up in the driveway of our home. I was able to correct the problem by turning off the…
Twice since we have owned this car the steering wheel locks up after the engine IS started. My wife says there IS a message on the dash display about the steering. Both times she showed me the steering being locked up in the driveway of our home. I was able to correct the problem by turning off the ignition switch and restarting. She told me this morning it has happened to her while driving once on a highway at 60 mph . She was able to strong arm the steering wheel to the shoulder. I am extremely concerned about this problem. I still owe a lot of money on this car and I can't even give it away with this kind of problem.
- Electronic stability control (esc) · Service brakes · Vehicle speed control
The ford focus electric has two "drive" modes: "d" and "l". The latter IS more aggressive in regenerative braking. When I approach a right turn into my neighborhood, there IS a short segment of cement between the two asphalt roads. I believe the traction/steering control gets confused, and the…
The ford focus electric has two "drive" modes: "d" and "l". The latter IS more aggressive in regenerative braking. When I approach a right turn into my neighborhood, there IS a short segment of cement between the two asphalt roads. I believe the traction/steering control gets confused, and the regenerative braking disengages, causing the vehicle to accelerate and lurch forward, even if I am braking/decelerating. Steering behavior also seems affected. The first time this happened was very disconcerting as I thought I was going to crash into the vehicle stopped at the cross-street I was turning onto. I can reproduce this consistently.
- Electronic stability control (esc) · Steering · Vehicle speed control
Tl-contact owns a 2012 ford focus.... General recall inquiry -- electric steering locked up in driveway before leaving house twice within the last week... Contact called dealership and dealership stated entire steering column and electric steering system needs to be replaced. Clutch was replaced twice already. 0 recalls associated with this vin cb
- Steering
I started the car and the steering malfunction assist light was on and the power steering was completely out.
- Steering
I started the car this morning and the steering would not work. I came inside the house, looked up the problem on line and found a terrific amount of hits. I also saw that without warning the steering can stop all together causing an accident. I also saw that sometimes you can go back to the…
I started the car this morning and the steering would not work. I came inside the house, looked up the problem on line and found a terrific amount of hits. I also saw that without warning the steering can stop all together causing an accident. I also saw that sometimes you can go back to the vehicle and start it up again and the steering problem may go away. This IS very alarming. What if I am driving and the steering goes out? This, of course, can lead to injury or death to the driver or to others involved in a crash.
- Electrical system
TL* the contact owns a 2012 ford focus electric. The contact stated that the vehicle experienced a complete loss of power and an abnormal burning of the outlet. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. In addition, the technician stated that…
TL* the contact owns a 2012 ford focus electric. The contact stated that the vehicle experienced a complete loss of power and an abnormal burning of the outlet. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. In addition, the technician stated that the charge cable and charge ring needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 17,160. updated 01/04/17*lj
- Electronic stability control (esc) · Steering
When I turned the car on the steering system fault message came on the dash and caused my steering wheel to lock up. I couldn't turn it at all. All I was able to do was drive straight but I was in the parking lot so I had to turn. After turning the car off and on after a couple of tries it…
When I turned the car on the steering system fault message came on the dash and caused my steering wheel to lock up. I couldn't turn it at all. All I was able to do was drive straight but I was in the parking lot so I had to turn. After turning the car off and on after a couple of tries it eventually unlocked and I was able to drive again. However this was the first time this happened. I don't want it to happen while I'm in the car with my two children. another issue that happens IS when I pump gas in the car it seems to stalls once I drive like it wants to shut off but it doesn't.
- Electrical system · Power train · Vehicle speed control
While driving vehicle on the highway and using cruise control vehicle fails to maintain speed. The cruise control abruptly shuts off without warning and driver has to take over. The vehicle maintenance light turns on/off periodically. Dealer has investigated and diagnosed this as the wiring harness…
While driving vehicle on the highway and using cruise control vehicle fails to maintain speed. The cruise control abruptly shuts off without warning and driver has to take over. The vehicle maintenance light turns on/off periodically. Dealer has investigated and diagnosed this as the wiring harness under the passenger seat short circuiting and causing power issues. I believe this may be related to the existing wiring issue at the michigan plant (http://www.clickondetroit.com/consumer/recalls/ford-recalls-160000-focus-escape-models-for-wiring-problem). May be related to reports of sudden power loss in focus electric vehicles.
- Power train
While running on cruise control at 55mph, I disengaged the cruise control for a turning vehicle ahead. A yellow wrench light & stop safely now message appeared in dash. A warning bell alarmed. Vehicle began free wheeling towards other vehicle without expected regeneration braking. Had to hit brakes…
While running on cruise control at 55mph, I disengaged the cruise control for a turning vehicle ahead. A yellow wrench light & stop safely now message appeared in dash. A warning bell alarmed. Vehicle began free wheeling towards other vehicle without expected regeneration braking. Had to hit brakes hard. Pulled to side of road. Car had no motive power. Turned car off. Waited for all lights in dash to go out, then restarted car normally. Car appeared to have no problems. This happened 5 more times in the next 2 days. No problems noted. The dealer was to busy on friday to look for any codes in vehicle computer. This should never happen except when the motor IS shorted or grounded out hard enough to burn it and blow a fuse. *tr
- Electrical system · Power train
For the past month my 2012 ford focus had been jerking when increasing to speeds of 55mph and higher. I got the wheel alignment done, changed the tires, thinking it would help. On april 16TH at 5PM I was driving from school when I was passing a burger king on a main road by thr interstate, my car…
For the past month my 2012 ford focus had been jerking when increasing to speeds of 55mph and higher. I got the wheel alignment done, changed the tires, thinking it would help. On april 16TH at 5PM I was driving from school when I was passing a burger king on a main road by thr interstate, my car just lost all power and stopped. I tried to turn it back on, nothing. I ended up pushing it into burger kings parking lot. Tried to jump it. No go. Took battery to get tested, completely dead. Ok, so all it needs IS a battery? Wrong! Bought a new battery. Still nothing. Had the car towed to pep boys where I am informed that its the pcm/tcm and only ford can fix it because it needs to be reprogrammed. Ok, called ford in tampa fl, after doing research about recalls on this site. According to them there has never been a recall. They asked me if I called a week ago because someone had the same problem. I told them no. I search this system with my vin, no reports.... How could this be when I am experiencing the same symptoms and my car was manufactured between these years. I am hopeful that this IS an oversight and that ford didn't realize the extent of this problem. Its dangerous. Meanwhile my car IS 3 years old with 52k....pcm/tcm shouldn't be a factor. *tr
- Air bags
TL* the contact owns a 2012 ford focus electric. The contact stated that while driving at approximately 35 mph, another vehicle crossed the dividing road lines causing the contact to crash into the vehicle. The air bags failed to deploy. The contact did not disclose if a police report was filed or…
TL* the contact owns a 2012 ford focus electric. The contact stated that while driving at approximately 35 mph, another vehicle crossed the dividing road lines causing the contact to crash into the vehicle. The air bags failed to deploy. The contact did not disclose if a police report was filed or not. There were no injuries. The vehicle was towed to an impound lot where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 19,403.
- Vehicle speed control
TL* the contact owns a 2012 ford focus electric. The contact stated that while driving at approximately 65 mph, the cruise control would independently activate and the speed would increase to 70 mph. The vehicle was taken to the dealer, who was unable to diagnose the failure on numerous occasions. The manufacturer was not made aware of the failure. The vin was unavailable. The approximate failure mileage was 65,000.
- Electrical system · Engine
While driving at about 35 mph, a warning appeared in the instrument cluster "stop safely now'. I stopped at a traffic light and the vehicle stalled. I turned the vehicle on and off a number of times and the warning remained; the car was not drivable. after about 5 minutes after cycling the…
While driving at about 35 mph, a warning appeared in the instrument cluster "stop safely now'. I stopped at a traffic light and the vehicle stalled. I turned the vehicle on and off a number of times and the warning remained; the car was not drivable. after about 5 minutes after cycling the on/off function the warning light disappeared and the vehicle seemed to be back to normal. this IS happened a second time on dec 15, 2014 when the vehicle had 11000 miles. It was a repeat of the previous experience. *tr
- Power train
On the freeway accelerating slightly while merging into the leftmost lane. Power suddenly was lost with a "stop safely now" message on the dash. As it was rush hour, it was difficult to merge 6 lanes to the right to get to the shoulder. Brakes and steering were working and I stopped safely. Car would not restart. *tr
- Power train
Just entered freeway on-ramp and began to accelerate when power instantly ceased and car coasted. Dashboard indicated "stop safely now" and I pulled to the side. Steering and brakes were still functioning but no response at all from the accelerator. Car did not respond at first to a restart. Had to…
Just entered freeway on-ramp and began to accelerate when power instantly ceased and car coasted. Dashboard indicated "stop safely now" and I pulled to the side. Steering and brakes were still functioning but no response at all from the accelerator. Car did not respond at first to a restart. Had to turn car off, open door, close door, wait for dashboard to go blank and then restart to actually make it go again. This was the same symptom that occurred in november of 2013 (and reported here) that ford supposedly fixed through re-call. After restarting the car, there IS no indication of any problem. Car had a state of charge of 36% at time of failure. *tr
- Service brakes
The regenerative brakes on my 2012 ford focus EV do not appear to be working properly and I am growing concerned that they may be unsafe, especially at highway speeds. other ford focus ev's that I've tested brake differently with much more control. the brakes on my vehicle are either "on" or…
The regenerative brakes on my 2012 ford focus EV do not appear to be working properly and I am growing concerned that they may be unsafe, especially at highway speeds. other ford focus ev's that I've tested brake differently with much more control. the brakes on my vehicle are either "on" or "off"; there IS no in-between, no gradual stopping because, when pressing down on the brake pedal, nothing happens until the pedal travels about halfway, then the brakes cease and the car literally jolts to a stop. two ford mechanics at two different ford dealerships and 1 ford service manager have told me that my brakes do not appear to be working properly and that they may be unsafe; however, after numerous complaints to ford corporate going all the way back to when I first purchased the vehicle in september 2013, ford claims that "everything IS normal," in spite of the fact that two of their own technicians and a ford service manager state otherwise. *tr
- Electrical system · Fuel/propulsion system
The product IS bosch power xpress 240 volt charger coupled to my 2012 ford focus electric. It IS set to 30 amps for my vehicle....updated 12/17/14 *bf this charger was put in service on 7/22/2013. I noticed in february that there was a noticeable electrical smell of melted plastic after…
The product IS bosch power xpress 240 volt charger coupled to my 2012 ford focus electric. It IS set to 30 amps for my vehicle....updated 12/17/14 *bf this charger was put in service on 7/22/2013. I noticed in february that there was a noticeable electrical smell of melted plastic after charging the car, but there was no damage. I figured that with the very cold air in my garage that my sense of smell may be off. I charge at home and at work. the work charger IS made by pep. I have also occasionally used chargepoint chargers. during the winter I also pre-condition the vehicle to 85 degrees. on 3/27/14 I noticed firsthand the issue while getting in the car in the morning. The vehicle was still pre-conditioning when I unplugged it. the charger was melted at the charging station coupler end and the vehicle charge inlet port was also melted. I touched the charging station coupler after unplugging it from main power and the tips of the contacts were basically molten plastic that burnt the tip of my finger. I decided to schedule a warranty repair with ford. on 3/28/2014 I took the vehicle in for warranty service with ford motor company and they replaced the charge port under warranty. on 4/8/2014 I called bosch about the charger and they opened a case to replace the charger under warranty. the claim was accepted and processed on 4/11/2014. my concern IS of possible fire or injury from an overheated and/or improperly insulated connection between the charging station and the vehicle. *tr updated 9/29/2015*js
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
- Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with…
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V-643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
- Electric powertrain propulsion failure
In an October 28, 2013 letter to NHTSA, Ford Motor Company (Ford) submitted a recall notice identifying a defect in the Powertrain Control Module (PCM) software in approximately 2,456 model year (MY) 2012 through 2014 Ford Focus Electric vehicles manufactured from September 15, 2011 through August 23, 2013 (Recall No.…
In an October 28, 2013 letter to NHTSA, Ford Motor Company (Ford) submitted a recall notice identifying a defect in the Powertrain Control Module (PCM) software in approximately 2,456 model year (MY) 2012 through 2014 Ford Focus Electric vehicles manufactured from September 15, 2011 through August 23, 2013 (Recall No. 13V-523).According to Ford, PCM software faults may cause a complete loss of powertrain torque.When this condition occurs, drivers receive a red triangle indicator and the message Stop Safely Now in the instrument cluster.In addition, vehicle brake and steering systems will continue to operate normally and the vehicle can be restarted after going through a shutdown process.Ford and its supplier, Magna Powertrain, upgraded the PCM software to address powertrain shutdown conditions and issued a technical service bulletin on September 23, 2013 instructing dealers to reprogram the PCM on all affected vehicles. The Office of Defects Investigation (ODI) analyzed complaint data provided by Ford as well as complaints submitted to ODI from consumers. In total, there were 171 unique reports indicating loss of motive power while driving, and the predominant failure mode identified involved loss of powertrain torque.Ford began owner notification on November 5, 2012.Owners of the recalled vehicles are notified to take their vehicle to a Ford or Lincoln dealer who will reprogram the PCM to the latest calibration. See the investigative public file for copies of Ford's bulletin and owner letter.This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10536160,10534988,10534323,10531894,10525393,10525187,10523536,10521207,10516270,10512459,10512146,10509307,10543015,10542983,10542840,10542753,10538223,10537801,10537111,10537048,10536894,10536592,10536538,10536510,10526350,10524026,10522585,10521986,10521459,10519446,10545282.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 1020498749 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
- 1020498649 CFR Part 579.5 Monthly Communications - January 2016
- 10204984Delivery Hold - Customer Satisfaction Program 16 B02 Certain 2012-2016 Model Years Focus Electric vehicles High voltage Lower battery connector corrosion.
- 10174403Some 2012-2016 Focus Electric vehicles built on 15-Sep-2011 and through 9-Dec-2015 may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage battery connector caused by water ingress. If this occurs, the vehicle may not restart once it has been shut off. To resolve the condition, follow the Service Procedure to replace the upper and lower high voltage battery or apply corrosion protection.
- 10167225Some 2012-2016 Focus Electric vehicles may abort the battery energy control module (BECM) on demand self-test but pass the network test. This is the result of a module software limitation and does not indicate an issue is present in the BECM. If the vehicle has the stop safely now message and no other observable symptoms are present, continue with normal diagnostics. If there is a symptom present in addition to the stop safely now message, perform individual self-tests on the other high voltage (HV) modules including the PCM, transmission control module (TCM), secondary on board diagnostic module (SOBDM), air conditioning control module (ACCM), and direct current to direct current (DC/DC) converter modules. Diagnose any DTCs as necessary. If there are no DTCs in other modules but CMDTCs are reported by the BECM, diagnose these DTCs.
- 10148720Some 2011-2014 Fiesta and 2012-2014 Focus vehicles equipped with a DPS6 transmission may experience a fluid leak between the engine and transmission. Be aware that the engine oil and DPS6 transmission fluid are similar in color and texture. A transmission fluid leak at the input shaft seal can cause a buildup of fluid in the bell housing; creating the appearance of a rear main seal leak. The rear main seal should only be replaced after a rear main seal failure is confirmed through appropriate diagnostics outlined in the updated online Workshop Manual (WSM) Section 303-00 / Diagnosis and Testing with the use of Fluorescent dye (164-TP33200601).
- 10144217Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct this condition, perform any open TCU field service actions (FSAs). If U0198 DTC still remains, remove the TCU fuse for 5 minutes then reinstall. Reprogram the TCU using IDS or Ford J2534 Diagnostic Software (FJDS) release 110.03 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual
- 10144195Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10136582Some 2012-2014 Focus vehicles equipped with a 2.0L gasoline direct injection (GDI) engine may exhibit concerns of engine runs rough, crank no-start, loss of power, loss of engine RPM, and/or illuminated MIL with diagnostic trouble codes (DTCs) P0122, P0222, P0320, P0322, P0327, P0332, P0344, P0369, P06A7, P060D, P061C, P1336, P1674, P2111, P2112, P2127 and/or P2135. Follow the Service Procedure steps to correct the condition.
- 10109047Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while driving, intermittent no start or a loss of power. These symptoms are usually accompanied by an illuminated Check Engine lamp. Additional symptoms may include messages in the message center indicating hill start assist is not available, that parking aid malfunction/service is required or the transmission PRNDL/S gear selector on the instrument cluster may flash. Diagnostic trouble codes (DTCs) U0100, U0101, U1013 and/or P0606 will be present or stored in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
- 10095781Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 MKX and 2017 continental vehicles operating with a 3G tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2G networks were decommissioned on 16-jan-2017. If the 3G tcu was operating on a 2G network, it will not automatically attempt to reconnect to the replacement 3G network. To correct, reset the tcu by removing its power fuse for 5 minutes. If the concern IS still present, follow normal diagnostics in workshop manual (wsm), section 415-00. Refer to pts oasis home page for tcu version identification. For claiming, use causal part 14g229 and applicable labor operations in section 10 of the service labor time standards (slts) manual.
- 10094770Certain 2015 model year MKC and MKZ vehicles equipped with the reserve equipment group, and certain 2012-2016 focus electric, c-max energi, and fusion energi vehicles - embedded modem replacement.
- 10092372Some 2011-2015 fiesta vehicles built on or before 10/15/2014 and 2012-2016 focus vehicles equipped with a DPS6 automatic transmission may exhibit excessive transmission clutch shudder on light acceleration. Some vehicles may or may not exhibit transmission fluid leaking from the clutch housing. Follow the service procedure steps to correct the condition.
- 10074364Summary to be provided on a future date.
- 10058705Ford: 2012-2015 focus discharged concerns exhibited by 12volt battery on electric vehicles
- 10057882Ford 2012-2014 focus : certain focus electric vehicle are experiencing a message "stop safely now" diagnostic trouble code present in the pcm.
- 10057866Ford: potential driving issues occur when using aftermarket devices for vehicles with smart data link connector (sdlc) and to check for aftermarket devices and disconnect them from data link connectors and retest for codes prior to diagnostics. Model 2012-14 focus electric, 2013-14 c-max hybrid/energi.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10056197Ford: diagnostic trouble code (dtc) p0aa6 in battery energy control module (becm), the wrench and/or red triangle lamp IS illuminated and would also experience a no start/run condition. Model 2012-2014 focus electric.
- 10055642Ford: a message appearing in instrument panel, stop safely now, or wrench lamp will illuminate, due to isolation fault of EV battery system. Model 2012-2014 focus electric.
- 10054560Ford: after being fully charged, the EV range may be displayed and distance to empty feature IS similar to conventional gasoline vehicle and how vehicle was driven prior to charging battery. Model 2012-2014 focus electric, 2013 c-max energi, 2013-2014 fusion energi.
- 10053361Ford: vehicles may received invalid data from accessory protocol interface module (dtc u0554:00) from generic function module during diagnostic self tests. Model 2012-2013 focus electric, c-max/fusion/mkz hybrid, energi.
Every Ford Focus Electric model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.