2011 GMC Denali

Owner complaints

What owners report most

1. Unknown or other8
2. Air bags5

Latest complaints

• Jun 3, 2020TX
  Unknown or other

  The dash board cracked. It was replaced previously to a brand new one by gm and it cracked worst. The airbag and a speaker are there and it's concerning with the movement of the truck. *tr

• Jul 24, 2018GA165,000 mi
  Unknown or other

  Dash board cracking. I have a crack through the dash at the passenger airbag and another directly in front of the driver. should the passenger airbag deploy, pieces of the broken dash could increase the possibility of further injury

• Jul 16, 2018MS114,239 mi
  Air bags
  My denali has gotten a crack on the dash that runs down to the airbag on the passenger's side airbag. This happened while sitting in my garage in 2016. I have contacted gm about the problem but was informed that there wasn't a recall on this. it appears to me and others that there IS a problem…

  My denali has gotten a crack on the dash that runs down to the airbag on the passenger's side airbag. This happened while sitting in my garage in 2016. I have contacted gm about the problem but was informed that there wasn't a recall on this. it appears to me and others that there IS a problem because all of the dashes are cracked on the one piece dashes (2007-2014) either above the instrument cluster or at the airbag. I'm afraid that if the airbag deploys that there will be pieces of the dash coming with it causing injury. I keep my vehicle garage kept or at work I put a deflector in the window to keep the sun off the dash. I feel like gm should be responsible for replacing the dash due to the possibility of injury. (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6)

• Nov 10, 2017TX
  Air bags

  Takata recall - manufacturer unable to replace the airbag.

• Nov 6, 2017NC
  Unknown or other

  My dashboard cracked for the second time. I already replaced it the first time it cracked january 2015. It has cracked for the second time. Obviously there IS a defect in this part for it to happen 2 times since 2011. I can not bring myself to pay for this again as it cost around $1,000.

• Nov 2, 2017FL40,000 mi
  Air bags

  Takata recall I receive a notice stating that takata IS filing chapter 11 and on the notice it tells me to call my gm dealer and have my airbags replaced, after contacting my selling dealer on 11/2/2017 I was told that gm IS not addressing the issue today and they will notify me when the matter IS settled, I'am getting two different stories, what I s the real story, please let me know, thank you

• Aug 15, 2017GA61,000 mi
  Unknown or other

  The dashboard has cracked, as it has done on innumerable vehicles of this age range. I am concerned about the safety of occupants if the airbags deploy.

• May 25, 2017TX117,000 mi
  Unknown or other
  I am having concerns involving cracks in my dash. I am afraid that in a accident that that shards of the plastic dash would essentially be knives sticking up that could rip through a body in the case of me or a passenger being thrown toward the dash area. Or that if the air bag deployed, causing…

  I am having concerns involving cracks in my dash. I am afraid that in a accident that that shards of the plastic dash would essentially be knives sticking up that could rip through a body in the case of me or a passenger being thrown toward the dash area. Or that if the air bag deployed, causing the dash to pierce the airbag, causing a catastrophic failure of the airbag or deploying a shard of plastic toward the driver or any passenger.

• May 25, 2017MS114,239 mi
  Air bags · Unknown or other
  The dash board on my denali has cracked and goes down into the airbag. I am afraid if the airbag were to deploy the dash would further shatter and cause parts of the plastic to come loose from the dash causing injury to myself or one of my granddaughters. I have spoken with several people who…

  The dash board on my denali has cracked and goes down into the airbag. I am afraid if the airbag were to deploy the dash would further shatter and cause parts of the plastic to come loose from the dash causing injury to myself or one of my granddaughters. I have spoken with several people who have had the same problem with the dash cracking. I feel like there IS a problem with the dash board and should be addressed by gm. I would think there would be a recall on this problem but as of late there isn't one. with the cost involved with these vehicles there shouldn't be a problem like this. I contacted gm but I was told they saw no problem and would not fix the dash but would be glad to set up an appointment to have it fixed but that the cost would be mine. please consider looking into this matter.

• May 2, 2017SC
  Air bags · Unknown or other
  We currently own a 2011 GMC denali. Near the airbag compartment on the passenger side, there IS a crack in the dashboard from the middle split to the airbag compartment. This week, there IS a new split over the steering wheel making its way up to most likely meet the edge of the dashboard at its…

  We currently own a 2011 GMC denali. Near the airbag compartment on the passenger side, there IS a crack in the dashboard from the middle split to the airbag compartment. This week, there IS a new split over the steering wheel making its way up to most likely meet the edge of the dashboard at its steering wheel curve. In due time, the top of the dashboard IS going to cave in and cause a driving danger. The vibration of the truck in motion seems to initial the spread of the cracks. This engineering defect, along with the inadequate dashboard material IS a growing problem that seems to be increasing every day. Pieces of dashboard falling into your driving console as you drive and sharp edges near the air bag are of great concern to me and for the safety of the occupants in my vehicle.

• Apr 6, 2017FL35,000 mi
  Unknown or other

  The dashboard spontaneously cracked above the instrument panel section. The vehicle was parked at the time of the crack. Subsequently, the dashboard makes various vibration, chattering, and rattling noises.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10239124This service bulletin provides information on Paintless Dent Repair Process.
• 10239103This service bulletin provides information for automatic transmission Oil Cooler Flush and flow test.
• 10239102The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
• 10239101This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 10238190This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
• 10237960This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).
• 10237846This service bulletin provides information to dealership personnel on automatic transmission shift and engine driveability concerns and/or MIL ON due to aftermarket oil bath air filter use.
• 10237841This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
• 10237387This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
• 10237340This service bulletin provides information for dealers/technicians on Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).
• 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10235716This service bulletin provides information for dealers/technicians on Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).
• 10235713This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
• 10235561This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
• 10235398This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
• 10234620This service bulletin provides information on proper use of floor mats.
• 10234619This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
• 10234144This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
• 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10234110This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
• 10233835This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
• 10233831This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
• 10233830This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
• 10233829This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
• 10232469This Warranty Administration bulletin provides policy information on Causal Part requirements for transactions submitted to GM for payment.
• 10232288This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 10232287This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10232283This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
• 10232275This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
• 10232143This warranty administration bulletin provides policy information for variable diagnostic time allowances on select labor operations (U.S. Only).
• 10232136This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
• 10231519This service bulletin provides information for tire pressure monitoring (TPM) system concerns.
• 10231518This service bulletin provides information for accurate tire pressures that ensure the safe handling and appropriate ride characteristics of GM cars and trucks.
• 10231302This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
• 10228906This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 10228888This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
• 10228863This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
• 10227674This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 10227241This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.

Every GMC Denali model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.