2004 GMC Envoy 360

Owner complaints

What owners report most

1. Electrical system2
2. Exterior lighting2
3. Fuel/propulsion system2
4. Fuel system, gasoline1
5. Suspension1

Latest complaints

• Feb 19, 2016NJ131,861 mi
  Fuel system, gasoline
  TL* the contact owns a 2004 GMC envoy 360. The contact stated that the vehicle was emitting a fuel odor; however, there was no fuel leaking. The odor was more pungent when there was a full tank of fuel. The contact took the vehicle to the dealer who stated that nhtsa advised that the vehicle would…

  TL* the contact owns a 2004 GMC envoy 360. The contact stated that the vehicle was emitting a fuel odor; however, there was no fuel leaking. The odor was more pungent when there was a full tank of fuel. The contact took the vehicle to the dealer who stated that nhtsa advised that the vehicle would be safe to drive as long as there was a half tank of fuel. The contact wanted the dealer to verify that the vehicle was safe, but the dealer was unable to provide documentation. The vehicle was not repaired and the failure recurred. The contact stated that the vehicle was included in service bulletin number: 14423b, which indicated that the repair would be handled as a recall. the manufacturer was informed of the failure and stated that the part for the repair was on back order. The contact stated that the vehicle was included in the recall. The failure mileage was 131,861. ...updated 04/26/16 *bf

• Jan 28, 2016TX80,000 mi
  Exterior lighting

  Low beam headlights turn on and off without warning...either in motion or stationary

• Jan 24, 2016NJ52,000 mi
  Fuel/propulsion system
  Received a letter in november of 2015 informing me that my car (included my specific vin number, not just make, model and year) IS part of an extended 15 year/150,000 mile gm special coverage program, 14423. During the last two years, my service engine light went on and off regularly, and I had…

  Received a letter in november of 2015 informing me that my car (included my specific vin number, not just make, model and year) IS part of an extended 15 year/150,000 mile gm special coverage program, 14423. During the last two years, my service engine light went on and off regularly, and I had almost $5,000 of emissions work done to my car which at 12 plus years only has 73,000 plus miles on it. Back in 2012,i was unable to pass inspection on my car because my service engine light was on (02/2012) and brought my car to my mechanic. Something under my car melted (said in service receipt) and cost me $343.00 to repair. A week later, the service engine light was on again and I took my car to kerbecks GMC in atlantic city, nj. Service manager said my car was no longer covered, but I called gm and they said otherwise. Brought car back to dealer and after long argument, it was supposedly repaired. Receipt doesn't state cause or work done. Now I brought car back to kerbeck as the smell of gas in my car IS pungent. They said my car had a crack in my fuel tank, covered under 14423 and said gm would not allow me to drive it as a fire could occur. Erbeck gave me a loaner for two weeks on 12/31/20015. Part IS on backorder. Gm took my car away from me on 1/16/2016 and said they wouldn't provide me with a loaner anymore. I have been without a car since the 14TH of january, live alone, and have no means of getting around. I can't afford a rental. Opened case with gm, case # 8-1759699353 with a woman named carmen who said it would take over a month at best to get the backordered part in. I need a loaner and a way to get around. The service manager bob informed me that my car was too dangerous to drive and so did gm. Why did they take my loaner away leaving me stranded alone at 62 years old. Please help me.

• Jan 19, 2015SC130,000 mi
  Suspension

  When vehicle parks air bags go down don't come back up very bumpy dangerous ride awful handling compressor sometimes won't be strong enough and sometimes won't work at all airbags won't inflate even with external air induced along with compressor full blast. *tr

• Oct 27, 2014AR112,000 mi
  Fuel/propulsion system
  Check engine light came on. Had auto parts store check it and said could be the fuel cap. Put new fuel cap on and after a while the light came back on. I looked under the vehicle but saw nothing out of the ordinary. The light would go off for a while then back on. I bought a second fuel cap. Had…

  Check engine light came on. Had auto parts store check it and said could be the fuel cap. Put new fuel cap on and after a while the light came back on. I looked under the vehicle but saw nothing out of the ordinary. The light would go off for a while then back on. I bought a second fuel cap. Had same results. Now after an internet search I find out the fuel tanks can leak around the filler spout on the tank. I looked at mine and it was seeping. But gm. Website says there IS no recall for my vehicle. *tr

• Oct 5, 2014IN90,000 mi
  Electrical system · Exterior lighting
  My 2004 GMC envoy has 90,000 miles and the headlights and tail lights keep flickering when I start it. And when driving down the road they flicker. The gauges on the dash for the charging system goes up and down. I have had it to a chevy dealer 4 times know, first time they told me the throttle…

  My 2004 GMC envoy has 90,000 miles and the headlights and tail lights keep flickering when I start it. And when driving down the road they flicker. The gauges on the dash for the charging system goes up and down. I have had it to a chevy dealer 4 times know, first time they told me the throttle body needed cleaned. They did it. Picked it up and then it was just as bad. Took it back and they ran test and said it has to do with a plug for the secondary air injection system. They replaced it. Still doing it. They told me there IS no fix for the problem know they tell me my secondary air pump air IS bad and needs replaced. there has to be a fix for this problem. I cant spend money that don't fix the problem I afraid to drive it at night.going down my driveway the lights went all the way out and back on. Anything you can do or tell me what I can do will help. thank you *tr

• Sep 18, 2014MI
  Electrical system

  Failure of the drivers door module. Power windows work, but nothing else.. No driver 1/2 option buttons, not heated seats.. *tr

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Fuel pump module leaks gasoline

  EA07009Opened Jul 10, 2007Closed Aug 28, 2008
  During the course of this ea investigation, odi observed that the majority of the complaints (88%) and warranty claims (94%) were reported for vehicles that are registered for use in the salt belt region of the us.this area includes 20 states in the northeast, mid atlantic and the midwest regions and the district of…

  During the course of this ea investigation, odi observed that the majority of the complaints (88%) and warranty claims (94%) were reported for vehicles that are registered for use in the salt belt region of the us.this area includes 20 states in the northeast, mid atlantic and the midwest regions and the district of columbia.consumers in the salt belt region reported to odi that they could smell fuel vapors in their vehicles while driving.upon further examination of their vehicles, they discovered that fuel vapors were coming out of the top of the fuel tank. This condition IS caused by corrosion of the return and sender lines of the fuel pump module.water and road salt collect on top of the fuel pump leading to small pinholes appearing on the fuel lines.fuel may leak and collect on top of the module and/or spill onto the ground.the data evaluated under this investigation reflect a relatively low frequency of occurrence that largely arises in salt belt states.gm has extended the warranty on the subject component to ten years or 120,000 miles.further use of agency resources does not appear to be warranted at this time; accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency reserves the right to take further action if warranted by the circumstances.for additional information select document search.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
• 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
• 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
• 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
• 10252163XM Audio Traffic And Travel Link Availability And Operation.
• 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 10251887This bulletin advises the technician of possible location of an internal coolant leak from a specific cylinder head and location.
• 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
• 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
• 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
• 10248444Vehicle Recalls
• 10247681Information On Requests To Add OnStar Bluetooth Option.
• 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 10246952Programming And Activation Of Replacement OnStar Modules.
• 10246951Programming And Activation Of Replacement OnStar Modules.
• 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
• 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
• 10245950Canadian Customers Unable To Place Calls In The United States
• 10245395This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.
• 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10244214This informational bulletin provides information for the IPC odometer programming method quick reference guide.
• 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
• 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
• 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
• 10235713This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
• 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
• 10234110This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
• 10232287This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10232136This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
• 10228906This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 10228888This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
• 10227674This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 10227056This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

Every GMC Envoy 360 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.