2023 Harley-Davidson RA1250

Owner complaints

What owners report most

1. Electrical system1
2. Steering1
3. Unknown or other1

Latest complaints

• Mar 24, 2024MI
  Steering · Unknown or other
  I bought this motorcycle brand new on [XXX]. Within the first couple of hours of riding I noticed that the motorcycle was crooked, in other words the front and rear tires and windshield etc did not appear to line up. After riding about 40 mi I was uncomfortable with a motorcycle that was not…

  I bought this motorcycle brand new on [XXX]. Within the first couple of hours of riding I noticed that the motorcycle was crooked, in other words the front and rear tires and windshield etc did not appear to line up. After riding about 40 mi I was uncomfortable with a motorcycle that was not tracking straight and worried it might be dangerous. I took it back to the dealer. It has been there over a week. They confirmed that a manufacturing defect in the front frame is causing the motorcycle to be crooked. I investigated forums for this motorcycle and found out this is a known problem. I think it is unsafe that Harley-Davidson and their dealers are continuing to sell a motorcycle with such a severe problem as a mis-welded front frame assembly. I hope the NHTSA prompts Harley to do the right thing recall these motorcycles and properly repair them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Apr 17, 2023NCCrash
  Electrical system

  My Pan America completely shut down on two occasions. One time at speed another event,in traffic. The motorcycle just shut down causing me to drop it to one side and the other time I made it to the shoulder. The motorcycle is brand new with only 200 miles and two catastrophic failures

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11010221WARRANTY BULLETIN W146 (REV B): TIRE TREAD DEPTH GUIDE-UPDATE. PURPOSE: [Revision B. Updated: Tire Tread Depth Guide. Add tire part numbers 43200063 and 43200038A.] To provide tire tread depth specifications for the dealership network to consult when filling warranty claims on used tires. Please see the Warranty Manual of your region for tire policy guidelines. Updated: Tire Tread Guide. Add tire part number 43100038B. Update tire tread depth, adjustment and reimbursement.
• 11010220GENUINE MOTOR PARTS AND MOTOR ACCESSORIES BULLETIN PAB1157 (REV A): 2024 PAN AMERICA TOP CASE MOUNTING FITMENT. PURPOSE: [Revision A. Updated: Purpose for Parts and Accessories Bulletin, Summary and Thread Inspection.] Address part availability and compatibility. To inform dealers that the Top Case Mounting Kit (Part No. 53000800A) is now available and fits all 2021-2024 Pan America NON-CVO models (RA1250, RA1250S). The previous kit (Part No. 53000800) remains available and fits 2021 through 2023 Pan America (RA1250, RA1250S) vehicles.
• 11010218SERVICE BULLETIN M1663: REVOLUTION MAX INSTRUMENT MODULE SOFTWARE UPDATE. PURPOSE: This bulletin informs the dealers that there is a new Instrument Module (IM) software (LM7_51456370_20240322) and (LM4_51456370_20240325). Refer to: Infotainment Support Resources page on Service Information Portal (SIP).
• 11010215SERVICE BULLETIN M1555 (REV F): BATTERY WARRANTY GUIDELINES. PURPOSE: [Revision F. Added: Added video link for the DCA-8000 Battery Tester. Added: Supplemental Procedure Video.] This bulletin informs the dealership network that Harley-Davidson has provided guidelines for battery warranty.
• 11010212SERVICE BULLETIN M1555 (REV F): BATTERY WARRANTY GUIDELINES. PURPOSE: [Revision F. Added: Added video link for the DCA-8000 Battery Tester. Added: Supplemental Procedure Video.] This bulletin informs the dealership network that Harley-Davidson has provided guidelines for battery warranty.
• 11008740SERVICE BULLETIN M1659: PAN AMERICA FUEL TANK UPDATE. PURPOSE: This bulletin informs dealers that the 2024 Pan America vehicles have been updated to have the inside of the fuel tank e-coated. To accommodate this process, a threaded plug (Part No. 10500167) was added to the left rear of the fuel tank. When ordering replacement fuel tanks for 2021-2023 vehicles, they will come with the e-coat process. Dealers will need to order and install the threaded plug (Part No. 10500167) separately. Electronic Parts Catalogs are updated to reflect this information. NOTE: When ordering replacement fuel tanks for 2021-2023 Pan America vehicles, they will come non e-coated. Once old stock is depleted, all replacement tanks will come e-coated and dealers will need to order (Part No. 10500167) separately. Upgrading to new fuel tank is not warrantable.
• 11008738SERVICE BULLETIN M1655: REVOLUTION MAX CLUTCH CABLE FREE PLAY SPECIFICATION. PURPOSE: This bulletin informs dealers that the clutch cable free play specification has been updated on all Revolution Max vehicles. Original specification: Dimension: 0.0390.079 in (12 mm). Free play has now been changed to: Dimension: 0.0790.118 in (23 mm). All online electronic service manuals and future publications will reflect this information.
• 11008736SERVICE BULLETIN M1555 (REV E): BATTERY WARRANTY GUIDELINES. PURPOSE: Revision E. Added: Added procedures for the DCA-8000 E Battery Tester.* Updated: All sections. This bulletin informs the dealership network that Harley-Davidson has provided guidelines for battery warranty.
• 11007550SERVICE BULLETIN M1654: DTII MODULE REPLACE MENU CHANGE. PURPOSE: This bulletin informs dealer technicians that there is a new menu item in Digital Technician II (DT II). DT II now has a stand alone Module Replace menu inside of Vehicle Setup. This will allow you to program the factory settings, for the connected vehicle, to the Electronic Control Module (ECM), Body Control Module (BCM) and Infotainment Control Unit (IFCU) (if equipped) in a single menu. Initial Release. 8/7/2024.
• 11007544SERVICE BULLETIN M1490 (V 24.8.8): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.8.8. Release Date: Week of August 5, 2024. New Features for Harley-Davidson vehicles: Advanced Module Replace for 2021 and later Revolution Max; 2023 and later CVO Touring; and 2024 Street Glide (FLHX), Road Glide (FLTRX). New Features for LiveWire vehicles: Updated calibrations for 2024 S2DM EV1/ EV6; 2024 S2MH EV1; and 2024 S2DM, S2MH. Changes: Added Hand Control Module (HCM) (Part No. 71500522A and 71500536A) for reflash support.
• 11003852SERVICE BULLETIN M1648: PAN AMERICA FUEL CAP CHANGES AND SERVICE KITS. PURPOSE: This bulletin informs dealers that these parts are now obsolete: Fuel Cap (Part No. 61000533), Locking Fuel Cap (Part No.61000616), Flange Plate (Part No. 61200068). Obsolete fuel caps and flange plates are not compatible with new ones. When replacing an obsolete fuel cap with new, the flange plate must also be replaced and vice versa. This applies to all 2021-2023 Pan America (RA 1250) and Pan America S (RA 1250S) models. Table 2 for fuel cap and flange plate kits that contain both components. When ordering, there are two types of kits: Locking Fuel Cap (Part No. 61001144), Non-Locking Fuel Cap (Part No. 61001145). NOTE: The aforementioned kits include Flange Plate (Part No. 61200115).
• 11001293SERVICE BULLETIN M1490 (V 24.6.4): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.6.4. Release Date: Week of May 1, 2024. New Features for LiveWire S2DM and S2MH, 2024 Revolution Max, and 2024 Touring.
• 10251384SERVICE BULLETIN M1631: REVOLUTION MAX OIL CHECK PROCEDURE UPDATE. PURPOSE: To inform dealers of a new procedure for checking oil levels on Revolution Max powered vehicles. The procedure has been updated to account for potential concerns of a low oil fill condition when set on the side stand. This condition could be caused by having varying degree lean angles of the vehicles in the Revolution Max family while utilizing the same dipstick. Compounding this is the difference in lean angle of vehicles that come equipped with Adaptive Ride Height (ARH) set in the locked position (high) and set to drop when coming to a stop (low). To remedy this potential concern, the final step in checking the oil level will now be performed with the oil at operating temperature in the upright position for consistency across vehicle family and suspension settings. The side stand markings on the dipstick will only be used for a quick reference. NOTE: Oil levels checked on the side stand may read high after servicing the oil level in the upright position hot. This is a normal condition.
• 10249805SERVICE BULLETIN M1615: 2024 REVOLUTION MAX CHARGING SYSTEM CHANGES. PURPOSE: This bulletin informs dealers of updates made to the charging system on 2024 Revolution Max powered vehicles. For 2024, the charging system has been updated to improve electrical output at idle and low Revolutions Per Minute (rpm). Maximum output has remained the same. The following components have been changed: Stator and Stator Screws: The stator has increased in thickness, adding more wire length and longer stator screws; Cooling Manifold: The cooling manifold needed to be machined deeper to accommodate the stator size change; Alternator Cover Screws: The screws were shortened to prevent breaking through the new cooling manifold; Rotor Assembly: The magnets were moved, re-centering them over the new stator windings. NOTE: Using any of these parts in a 2021-2023 Revolution Max motor can result in catastrophic engine failure. NOTE: All Parts Catalogs have been updated to show correct service part numbers.
• 10249804SERVICE BULLETIN M1608: REVOLUTION MAX VVT SERVICE KIT. PURPOSE: This bulletin informs dealers that an improved Variable Valve Timing (VVT) harness connector and terminals are going to be used on 2024 Revolution Max powered vehicles. The old connector and terminals used on 2021-2023 Revolution Max powered vehicles will no longer be supported. Various kits have been created to support dealers in the change over of these parts.
• 10248399SERVICE BULLETIN M1619: DIAGNOSTIC TROUBLE CODE (DTC) U04438F AND U04318F. Purpose: This bulletin informs dealers that the current software version for the Left Hand Control Module (LHCM) and Right Hand Control Module (RHCM) have Diagnostic Trouble Codes (DTCs) U04438F (reported by the LHCM) and U04318F (reported by the RHCM), that are being set-off intermittently, shortly after a starting event and then seen as historic DTCs but there are no actual faults or operational concerns with the vehicle. In these cases where these codes are being found as historic, no further troubleshooting or hardware replacement should take place to resolve these historic DTCs. This will be addressed in a future software release. NOTE: If DTCs U04438F or U04318F are found to be CURRENT, follow troubleshooting steps in the Electrical Diagnostic Manual (EDM). Current affected software levels: LHCM: 0.33.02 RHCM: 0.37.02.
• 10248396SERVICE BULLETIN M1590: REVOLUTION MAX CRUISE CONTROL SWITCH REPLACEMENT. Purpose: Revision. This bulletin informs dealers that Harley-Davidson has a new part available to allow replacement of the Cruise Control Switch on Revolution Max powered vehicles. Replacing the entire Left Hand Control Module (LHCM) is no longer required due to a broken cruise control switch. Revision: Updated Required Dealer Action, Add graphic.
• 10244933GENUINE MOTOR PARTS AND MOTOR ACCESSORIES BULLETIN PAB1143: SCREAMIN EAGLE CARB APPROVALS. PURPOSE: To inform California dealers about the new California Air Resources Board (CARB) approvals. Screamin' Eagle Quickshifter and Screamin' Eagle Extreme Flow 55mm Intake Manifold.
• 10242095SERVICE BULLETIN M1573 (REV C): REVOLUTION MAX TROUBLESHOOTING TIPS. PURPOSE: Revision. Informs dealers about Revolution Max powered vehicles. Updated purpose of the bulletin to call out 1 repair per Vehicle Identification Number (VIN). This bulletin informs dealers that Harley-Davidson has specific areas of interest while troubleshooting on Revolution Max platform vehicle built before July 1, 2023 for issues on starting or Diagnostic Trouble Codes (DTCs). These areas of interest should be used in conjunction with the Service Manual and Electric Diagnostic Manual while troubleshooting. This information should be used as an aid to current troubleshooting steps and not a replacement. Best practice is to first troubleshoot current DTCs, in order of priority if there are multiple. The labor code associated with this bulletin will no longer be redeemable for motorcycles built after July 1, 2023. As a reminder, the repairs called out in this bulletin should only be executed 1 time per VIN. If there is a need to repeat a specific step in the process, please file a claim for that repair only.
• 10238845SERVICE BULLETIN M1590: REVOLUTION MAX CRUISE CONTROL SWITCH REPLACEMENT. Purpose: This bulletin informs dealers that Harley-Davidson has a new part available to allow replacement of the Cruise Control Switch on Revolution Max powered vehicles. Replacing the entire Left Hand Control Module (LHCM) is no longer required due to a broken cruise control switch.
• 10235270SERVICE BULLETIN M1582: 2023 PAN AMERICA WINDSHIELD IMPROVEMENTS. PURPOSE: Revision. Updated Part Numbers and Required Dealer Action. The purpose of this bulletin is to notify dealers about the revised components on the 2023 Pan Am windshield Stop Brackets. The old part number has been superseded to a new part number.
• 10233721SERVICE BULLETIN M1573: REVOLUTION MAX TROUBLESHOOTING TIPS. PURPOSE: Revision. Added Pan America information, Required Dealer Action, and Credit Procedure. This bulletin informs dealers that Harley-Davidson has specific areas of interest while troubleshooting on the Revolution Max platform. These areas of interest should be used in conjunction with the Service Manual and Electric Diagnostic Manual while troubleshooting. This information should be used as an aid to current troubleshooting steps and not a replacement. Best practice is to first troubleshoot current Diagnostic Trouble Codes (DTCs), in order of priority if there are multiple.
• 10232453SERVICE BULLETIN M1583: 2023 PAN AM RADIATOR IMPROVEMENTS. PURPOSE: The purpose of this bulletin is to notify about the revised component on the 2023 Pan Am radiator. The old part number has been superseded to a new part number. For Pan America models built on January 31, 2023 and later, a clamp was added to the lower radiator assembly to support the hose.
• 10232452SERVICE BULLETIN M1582: 2023 PAN AMERICA WINDSHIELD IMPROVEMENTS. PURPOSE: The purpose of this bulletin is to notify dealers about the revised components on the 2023 Pan Am windshield Stop Brackets. The old part number has been superseded to a new part number.
• 10232450SERVICE BULLETIN M1579 (REV B): REVOLUTION MAX BCM AND ECM UPDATE. PURPOSE: REVISION. This bulletin informs dealers that a BCM and Electronic Control Module (ECM) update is available on Digital Technician II (DT II). Revision: Updated Body Control Module (BCM) part numbers. Updated Part Numbers Affected.
• 10232448SERVICE BULLETIN M1578: REVOLUTION MAX FOB TROUBLESHOOTING. PURPOSE: To provide dealers with a list of items to check for when troubleshooting an inoperative security FOB for Revolution Max applications.
• 10231509GENUINE MOTOR PARTS AND MOTOR ACCESSORIES BULLETIN PAB1133: 2023 SCREAMIN EAGLE CALIBRATION AVAILABILITY. PURPOSE: Revision. Updated Trike stage kit information. To inform 49-State US, Canada, Mexico, and ANZ dealerships of the Screamin' Eagle calibration schedule as it relates to 2023 vehicles. Markets Affected: United States (excluding California), Canada, Mexico and New Zealand.
• 10231506SERVICE BULLETIN M1579: REVOLUTION MAX BCM AND ECM UPDATE. PURPOSE: This bulletin informs dealers that a Body Control Module (BCM) and Electronic Control Module (ECM) update is available on Digital Technician II (DT II). The BCM update addresses potential nuisance Diagnostic Trouble Codes (DTCs) and ride mode faults, most commonly found after a low voltage crank event or cold temperature start attempt. The ECM calibration update is to address a crank, but no start condition that can occur after a stall, followed by Diagnostic Trouble Code (DTC) P0347. This condition can sometimes be corrected by turning the Ignition OFF and waiting 30 or more seconds before turning the Ignition ON again, allowing the starter button to operate as normal.
• 10231502SERVICE BULLETIN M1573: REVOLUTION MAX TROUBLESHOOTING TIPS. PURPOSE: Revision. Updated Motorcycles Affected and Required Dealer Action. This bulletin informs dealers that Harley-Davidson has specific areas of interest while troubleshooting on the Revolution Max platform. These areas of interest should be used in conjunction with the Service Manual and Electric Diagnostic Manual while troubleshooting. This information should be used as an aid to current troubleshooting steps and not a replacement. Best practice is to first troubleshoot current Diagnostic Trouble Codes (DTCs), in order of priority if there are multiple.
• 10231501SERVICE BULLETIN M1571: REVOLUTION MAX CLUTCH PART AND SERVICE PROCEDURE CHANGE. PURPOSE: Revision. Updated Motorcycles Affected. This bulletin informs dealers that Harley-Davidson RevolutionMax clutches will be serviced by a clutch disc kit and not with individual plates. A new clutch disc service kit (Part No. 37000383) will be provided for making clutch repairs on all Revolution Max powered vehicles moving forward. The procedure of replacing individual discs is no longer recommended. If one steel or fiber plate requires replacement, a clutch disc kit will need to be installed. Online Service Manuals located in Service Information Portal (SIP) and future printed copies will reflect this information. See https://serviceinfo.harley-davidson.com for the latest electronic version of the service manual.
• 10228752SERVICE BULLETIN M1573: REVOLUTION MAX TROUBLESHOOTING TIPS. PURPOSE: This bulletin informs dealers that Harley-Davidson has specific areas of interest while troubleshooting on the Revolution Max platform. These areas of interest should be used in conjunction with the Service Manual and Electric Diagnostic Manual while troubleshooting. This information should be used as an aid to current troubleshooting steps and not a replacement. Best practice is to first troubleshoot current Diagnostic Trouble Codes (DTCs), in order of priority if there are multiple.
• 10228750SERVICE BULLETIN M1572: MODEL YEAR 2023 TECHNICAL SUPPORT DOCUMENTS. PURPOSE: This bulletin informs dealers that Harley-Davidson has identified a publication plan for technical support documents for model year 2023 motorcycles.
• 10228748SERVICE BULLETIN M1571: REVOLUTION MAX CLUTCH PART AND SERVICE PROCEDURE CHANGE. PURPOSE: This bulletin informs dealers that Harley-Davidson Revolution Max clutches will be serviced by a clutch disc kit and not with individual plates. A new clutch disc service kit (Part No. 37000383) will be provided for making clutch repairs on all Revolution Max powered vehicles moving forward. The procedure of replacing individual discs is no longer recommended. If one steel or fiber plate requires replacement, a clutch disc kit will need to be installed. Online Service Manuals located in Service Information Portal (SIP) and future printed copies will reflect this information. See https://serviceinfo.harley-davidson.com for the latest electronic version of the service manual.

Every Harley-Davidson RA1250 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.