2020 Indian Chieftain

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10244725Some RIDE COMMAND 7" displays may experience a blank screen, blackout, or the impression that it won't turn on, leading to display replacement.
• 10240519Indian Motorcycle has developed a new power windshield motor which is now used on some MY23 Indian Motorcycles. In an effort to deliver consistent quality, Indian Motorcycle has released this Service Advisory to address worn power windshield motor bushings on some MY20-MY23 Indian Motorcycles.
• 10237493Indian Motorcycles has released a guide to aid in misfire diagnosis on heavyweight air and liquid-cooled motorcycles. View Team Tip I-22-09-01 (https://www.polarisdealers.com/VirtualMaster/StopSiteFiles/TeamTips/IND/I-22-09-01.pdf) for additional details and diagnostics on the systems and components that may contribute to a runability or misfire concern.
• 10233642INDIAN MOTORCYCLE RIDE COMMAND 1.3.1 SOFTWARE OVERVIEW (7 DISPLAYS) The new Ride Command 1.3.1 software includes a new feature and many great usability improvements. The software comes standard on all model year 2023 Challenger, Indian Pursuit, Chieftain and Roadmaster bikes. It will be sent out as an over-the-air update on connected bikes (on 3/6/23) and can also be downloaded from the Ride Command website on any model year 2020 or newer Challenger, Indian Pursuit, Chieftain or Roadmaster.
• 10222459Indian Motorcycles is releasing a guide to aid in misfire diagnosis on heavyweight air and liquid cooled motorcycles. This Team Tip provides additional details on the systems and components that may contribute to misfire or runabillity concern, along with how to repair them.
• 10219429Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021) installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our program to address this matter, Polaris is sending letters to impacted consumers to outline the nature of this matter and provide options on having updated software installed. Consumers will be encouraged to perform the update themselves but will be given the option to bring vehicles into a dealership for this software update to be performed at no cost to them.
• 10217288Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021) installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our program to address this matter, Polaris is sending letters to impacted consumers to outline the nature of this matter and provide options on having updated software installed. Consumers will be encouraged to perform the update themselves but will be given the option to bring vehicles into a dealership for this software update to be performed at no cost to them. Coverage only applies to Ride Command displays showing certain versions. Refer to Identifying The Software Version.
• 10209965Indian Motorcycle identified that on Indian Scout Models there is a potential for damage to occur to electrical hardware or the vehicle harness if the battery ground cable and ground joint is not connected properly. Damage can occur during procedures that require the battery cable to be disconnected or during battery removal and installation.
• 10208642Best practices for gauges, speedometers, and tachometers providing information regarding how to clean and maintain. The version has been translated into French.
• 10205934Indian General Ride Command Diagnosis
• 10203785Polaris has identified an issue with a population of the 2881779-156 and 2881779-521 Air Intake Kits.
• 10202773We have had a few cases for the light setting not changing on Ride Commands when they were in the auto settings. In some of those cases it was determined the operator did not realize there was an auto setting for brightness and a second auto setting for Day/Night modes
• 10191553Notifying dealers of the release of Team Tip I-21-04-01
• 10191552Additional details associated with the I-21-04-01 bulletin.
• 10191551For international models, Indian Motorcycle has introduced new software for the Ride Command 7 inch display. This update includes the improved keyboards and keyboard support.
• 10189626EFFECTIVE IMMEDIATELY: STOP SALE on affected motorcycle(s) identified in your inventory until further notice.
• 10189624Indian Motorcycle has determined that some 2014-2020 FullSize (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.
• 10189623Indian Motorcycle has determined that some 2014-2020 FullSize (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM), and Tire Pressure Monitor System (TPMS). Mentioned devices operate in restricted in Japan frequency of 433Hhz.
• 10186749Indian Motorcycle is releasing custom screen protectors (similar to those used for phones or tablets) that provide additional UV protection as well as scratch and damage resistance.
• 10185170This Team Tip has been released by Indian Motorcycle to provide information regarding odometer maintenance and address concerns about correct odometer value.
• 10183446Indian Motorcycle has identified a potential calibration issue affecting some 111/116 c.i. motorcycles. In some instances, the throttle twist grip and Electronic Throttle Control (ETC) position signals do not align with the predicted position within the ECM and set a P1530 fault (throttle plausibility). When active, the P1530 fault causes the motorcycle to operate in a reduced power (limp) mode.
• 10182170Indian Motorcycle has identified a potential calibration issue affecting some 111/116 c.i. motorcycles. In some instances, the throttle twist grip and Electronic Throttle Control (ETC) position signals do not align with the predicted position within the ECM and set a P1530 fault (throttle plausibility). When active, the P1530 fault causes the motorcycle to operate in a reduced power (limp) mode.
• 10179326If your dealership computer(s) are not updated to Windows 10 on or before 12/31/2020, you will lose the ability to install any Digital Wrench updates.
• 10179196Digital Wrench version 4.1 is now available for download. Updating to version 4.1 is required to update the base Digital Wrench software version from 4.0 to 4.1 to allow for future MY20 vehicle support.
• 10179072At Polaris, we are committed to the safety of our customers and riders. Through product design, dedicated safety engineering, and increased consumer awareness, Polaris continues to work toward a safe riding experience and proper operation of our products. The following information can be used to help identify and report Product Safety Concerns.
• 10179071Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been added to improve visibility to app downloads and usage.
• 10179070There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products, PCDX was developed to create a mobile streamlined dealership delivery experience. PCDX combines the setup, registration, and delivery process into one easy to use application.
• 10179069PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warnings, assembly and inspection, safety bulletins, test ride, customer information, customer walkaround and discussion, and customer acceptance. This application has been proven in dealerships to automate document retention, streamline vehicle setup, and provide a consistent, professional customer experience. Vehicles shipped after 11/1/2015 no longer include a paper PDI form with the vehicle setup material; instead dealers should complete the vehicle setup and PDI using the PCDX application, which can be located on the Dealer Website under Service and Warranty PCDX.
• 10179068This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.
• 10178888Indian Motorcycle has determined that some units were manufactured with a Manufacturing (MFG) decal and Certificate of Conformity (CoC) that has a typographical error. The affected decal must be removed and replaced with audit.
• 10178866This Team Tip has been released to assist dealers when servicing vehicles that have, or are suspected to have, aftermarket (non-OEM) modifications. It is critical for expedient and accurate diagnosis of a motorcycle, to identify and disclose all existing modifications to Indian Technical Service. Use of aftermarket components can create operating characteristics and sensor feedback that do not align with factory parameters. These cases can send our technicians down the wrong path and result in longer diagnostic time and a poor customer experience.
• 10178864Indian Motorcycle has introduced new software and map updates for the Ride Command display. Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.
• 10178863Indian Motorcycle has introduced new software and map updates for the Ride Command display. Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.
• 10178862Indian Motorcycle has introduced new software and map updates for the Ride Command display. Dealers should encourage Indian Motorcycle riders using Ride Command to bring their bikes in to receive the software update. At this time, dealers should also verify the map version and update as necessary. The software update takes approximately 5 minutes to complete, while updating the map files may take up to 2 hours depending on PC configuration and internet speed. Ensure the staff is aware of, and has practiced both update processes so they can provide a positive customer experience.
• 10178856The Purpose of this Team Tip is to call attention to the importance of keeping Ride Command software updated to utilize the continuous improvements being made.
• 10174937Indian Motorcycles notified dealers of the I-20-04 Service Bulletin, which provides coverage to install screen protectors to vehicles with Ride Command.
• 10174936Indian Motorcycles identified an opportunity to increase the longevity of the Ride Command Display Screen. This bulletin provides coverage to install screen protectors to vehicles with Ride Command.

Every Indian Chieftain model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.