2017 Jaguar Xe
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2017 Jaguar Xe. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2017 Jaguar Xe. Newest first.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 and 2020 Jaguar XE vehicles that received a replacement rear rail assembly as part of a service repair. Missing spot welds may weaken the structural strength of the rear rail assembly.
Risk and remedy
Risk
The weakened rear rail assembly may allow the rear bumper beam to detach when the vehicle is being towed or the tow-bar assembly to detach when towing a trailer. Either of these scenarios can increase the risk of a crash.
Remedy
Jaguar will notify owners, and dealers will replace the rear rail assembly, free of charge. Owner letters were mailed May 7, 2021. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H349.
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017 XE vehicles equipped with a 2.0L diesel engine. The vehicles have a fuel return hose that may leak.
Risk and remedy
Risk
A diesel fuel leak onto the road surface may cause a skid hazard, increasing the risk of a crash. If the fuel leak contacts a hot engine or exhaust component, there would be an increased risk of a fire.
Remedy
Jaguar will notify owners, and dealers will replace the fuel return hose, free of charge. The began May 2, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H016.
Owner complaints
20 complaints4 involved a crash2 involved a fire5 injuries
What owners report most
Latest complaints
- Air bags
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the passenger’s side air bag had failed and needed to be…
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the passenger’s side air bag had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the warranty headquarters located in Florida. The approximate failure mileage was 62,000.
- Engine · Vehicle speed control › Accelerator pedal
The contact owns a 2017 Jaguar XE. The contact’s wife stated that while driving at approximately 25 MPH, the vehicle unexpectedly accelerated. The brake pedal was depressed; however, the vehicle failed to respond, and no warning lights were illuminated. The vehicle accelerated to an unknown speed…
The contact owns a 2017 Jaguar XE. The contact’s wife stated that while driving at approximately 25 MPH, the vehicle unexpectedly accelerated. The brake pedal was depressed; however, the vehicle failed to respond, and no warning lights were illuminated. The vehicle accelerated to an unknown speed, causing the contact’s wife to veer off the roadway and collide with a tree, where it came to a stop. The contact’s wife reported that the engine compartment caught fire upon impact and that the air bags deployed. As a result of the crash, the contact’s wife sustained a spinal injury and bruising. The fire was extinguished by the local fire department. A Police and fire report was filed, and both report numbers were provided to the contact. The vehicle was not towed. The vehicle was towed and destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,455.
- Electrical system › 12v/24v/48v battery · Engine · Fuel system, gasoline
The contact owns a 2017 Jaguar XE. The contact stated that while driving approximately 20 MPH, the check engine and battery warning lights illuminated, and the vehicle stalled. The vehicle could not able to be restarted. The vehicle was towed to the residence. The vehicle was then towed to an…
The contact owns a 2017 Jaguar XE. The contact stated that while driving approximately 20 MPH, the check engine and battery warning lights illuminated, and the vehicle stalled. The vehicle could not able to be restarted. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed, and determined that the fuel line needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 101,820.
- Fuel system, diesel
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormally strong fuel odor. The contact parked the vehicle. Upon inspecting the vehicle, the contact noticed that there was a large amount of diesel on the ground underneath the…
The contact owns a 2017 Jaguar XE. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormally strong fuel odor. The contact parked the vehicle. Upon inspecting the vehicle, the contact noticed that there was a large amount of diesel on the ground underneath the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with a hole in the fuel return line. The contact was informed that the fuel return line needed to be replaced. The vehicle was repaired; however, the failure recurred the following day. The vehicle was not repaired. The contact related the failure to an unknown recall; however, the VIN was not included. No further information was available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was unknown.
- Engine
The contact owns a 2017 Jaguar XE. The contact stated that while parked and attempting to start the vehicle, the contact heard abnormal sound coming from the engine and the vehicle failed to respond as needed. The contact stated that on another occasion while attempting to start the vehicle, the…
The contact owns a 2017 Jaguar XE. The contact stated that while parked and attempting to start the vehicle, the contact heard abnormal sound coming from the engine and the vehicle failed to respond as needed. The contact stated that on another occasion while attempting to start the vehicle, the vehicle responded as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 131,630.
- Engine
This vehicle has left me stranded with my family multiple times with out being able to pull over on the side of the road. It’s had so many coolant leaks, hoses bust, and a hand full of coolant leaks in the whole system. The jaguar dealership has worked on vehicle multiple of times without any…
This vehicle has left me stranded with my family multiple times with out being able to pull over on the side of the road. It’s had so many coolant leaks, hoses bust, and a hand full of coolant leaks in the whole system. The jaguar dealership has worked on vehicle multiple of times without any success. The vehicle while driving didn’t even warn me the coolant was low. When I pulled over and opened the hood, it busted of the coolant cap on its own and coolant was busting out everywhere cause it to leak on me.
- Engine
Constant coolant issues, leaks, water pump, thermostat, overheating and repairs over the past 1.5 years.
- Engine
Over the past 18 months I have had numerous issues with the coolant system causing the car to over heat and leak coolant. It is the same issue with the coolant system every time.
- Air bags · Seats
My safety bag warning light has been coming on and off. I have no accidents or anything mechanically done to cause this to trigger. In addition, I never knew my seats had any memory as I have never used this option since I've purchased the vehicle in 2019. At times my driver seats moves on its own, without me touching anything.
- Back over prevention › Rearview system braking · Forward collision avoidance › Automatic emergency braking · Lane departure › Blind spot detection
There has been random frequent issues with some of the safety features failing or deactivating. The issues is presented as an alert popping up saying the “Blind Spot System Not Available”, then when putting the car it to reverse I also get the message “Reverse Traffic Detection Not Available”. On…
There has been random frequent issues with some of the safety features failing or deactivating. The issues is presented as an alert popping up saying the “Blind Spot System Not Available”, then when putting the car it to reverse I also get the message “Reverse Traffic Detection Not Available”. On some occasions the issue presents as the alert for “AEB Not Available”. The issue or alert clears after turning the vehicle is turned off for a period (not sure on how long).
- Electrical system · Unknown or other
Car shuts down constantly with no warnings, took it to the dealership twice same and I still have the same issue. It’s been an issued since I bought the car a year ago
- Electrical system · Steering
Well driving down the hwy the steering wheel became really stiff 75 mph dash said loss of power steering assist.. later on vehicle did regain power steering .. second time was well making a u turn steering wheels was jurked out of had.. display had same message .. steering has not regained
- Air bags
I was involved in a car accident on May 27, 2021, in which I was rear ended by another vehicle at a high speed rate. My car was completely totaled. To my surprise, not a single airbag deployed and a passenger and I were injured in the accident. I have police reports and photos.
- Fuel/propulsion system
TL* the contact owns a 2017 jaguar xe. The contact stated that while the wife was driving 20 mph, the fuel gauge suddenly decreased to empty and after stopping smoke was scene coming from under the hood. After lifting the hood it was discovered that diesel fuel was present in the engine compartment…
TL* the contact owns a 2017 jaguar xe. The contact stated that while the wife was driving 20 mph, the fuel gauge suddenly decreased to empty and after stopping smoke was scene coming from under the hood. After lifting the hood it was discovered that diesel fuel was present in the engine compartment and inside the cabin of the vehicle. The vehicle was towed to the local dealer jaguar of monmouth located at 105 NJ-36, eatontown, nj 07724 who diagnosed that the fuel return hose had ruptured causing diesel fuel to leak. Also fuel had leaked into the gaps of the windshield. While servicing the vehicle it was also discovered that the exhaust csr section was opening at the seams. The cause of the failure was not determined. The failure was not repaired. The manufacturer was notified and the contact was informed that the vehicle was not included in the nhtsa campaign number 17v286000 (fuel system). The contact stated that the vehicle had experienced the same failure listed in the recall. The vin was not available. The failure mileage was 41,000.
- Fuel/propulsion system
When the car gets close to 1/4 of a tank of gas it completely stops and it switches into neutral, headlights shut off, and the car completely stalls out. Tonight IS the second time in a week this has happened on the interstate in heavy traffic. There's less than 30K miles on my car! Someone IS…
When the car gets close to 1/4 of a tank of gas it completely stops and it switches into neutral, headlights shut off, and the car completely stalls out. Tonight IS the second time in a week this has happened on the interstate in heavy traffic. There's less than 30K miles on my car! Someone IS going to get killed! My family IS in danger as we sit stranded on the side of the interstate, and if something happens to us I'm suing this company!
- Air bags · Engine · Vehicle speed control
I would like to report for your assistance regarding my wife, inci's unfortunate accident on 10/04/2019. She IS suffering significant pain due to post-accident sternum and rib fractures. I am reporting this accident report for her. as clearly documented by the attached video clip, she comes at…
I would like to report for your assistance regarding my wife, inci's unfortunate accident on 10/04/2019. She IS suffering significant pain due to post-accident sternum and rib fractures. I am reporting this accident report for her. as clearly documented by the attached video clip, she comes at the front of the garage and stops the car for opening the garage door. Instead of turning right side to park the car that accelerates without any control straightforward and hits the wall. Although the space between the car and wall IS approximately 20- 22 feet, the damage in the car was a total due to the unintentional and uncontrollable acceleration induced high speed [picture IS attached]. Moreover, she hits her upper front chest to the steering wheel and the air bag of the car comes after the impact. Therefore, she had sternum and rib fractures by the chest x-rays and chest ct images from the houston imaging lab. These fractures are very painful and causing a significant loss of her quality of life. we believe that this unfortunate accident may be related to the mechanical failures of her 2017 jaguar xe with uncontrollable acceleration & malfunctioning air bag. Our car insurance comp., the state farm IS planning to review the "black box" from the car for further documentation. We would like to inform your office .regarding this car's safety defects to prevent similar life-threatening events.
- Electrical system
Engine start stop button provides haptic feedback when pressed but does not start or stop the engine, unless pushed with enough force. The haptic feedback leads the operator to believe they have correctly depressed the button but the engine has not stopped/started. This IS concerning as while the car IS in "drive" you could think you have stopped the engine when the button has clicked but not stopped the engine.
- Air bags · Seat belts › Pretensioner
Takata recall
- Engine
TL* the contact owns a 2017 jaguar xe. While driving 50 mph, the vehicle stalled without warning. The vehicle was taken to jaguar freeport (146 w sunrise hwy, freeport, ny 11520, (516) 771-9700) where it was diagnosed that the water pump needed to be replaced. The manufacturer was contacted and stated that the vehicle was no longer under warranty. The vin was not available. The failure mileage was 8,000.
- Power train
TL* the contact owns a 2017 jaguar xe. The contact stated that the vehicle failed to shift into park, rolled away, and crashed into another vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The manufacturer was not made aware of the failure. The failure mileage was 10,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011529Powertrain Control Module (PCM) Software Update
- 11011527Powertrain Control Module (PCM) Update
- 11011034Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
- 11010398Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
- 11008671Powertrain Control Module (PCM) Update
- 11008668Powertrain Control Module (PCM) Software Update
- 11008625A customer may report that the windshield wipers stop up on the windshield when turned off.
- 11007479Powertrain Control Module (PCM) Update
- 11007469Powertrain Control Module (PCM) Software Update
- 11007416Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
- 11006163On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Control Module (PCM)
- 11006072Low coolant light on or smell of coolant from engine area.
- 11006070Engine knocking noise on start up after a new AJ20-D4 service engine has been fitted.
- 11003797On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
- 11003769Low coolant light on or smell of coolant from engine area.
- 10252755A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'.
- 10252743A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
- 10251536Certain 2017 to 2019MY Jaguar vehicles equipped with Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
- 10251430After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
- 10249854After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
- 10246319Startup battery keeps draining / Vehicle will not start
- 10244864Customer reports lack of power and/or check engine light on.
- 10243687Weather and Park & Pay Apps disappear after PIVI update
- 10243682Battery low warning displayed on instrument cluster and/or no-start
- 10242019Lack of power, MIL on.
- 10240354Misfire or rough running
- 10240353Misfire or rough running
- 10240210Battery low warning displayed on instrument cluster and/or no-start.
- 10239049JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated.
- 10239035A customer may report that the front or rear door latch does not operate as expected.
- 10239019A customer may report that the front or rear door latch does not operate as expected.
- 10235435Misfire on new replacement or reman units aj126
- 10235433Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
- 10233816Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
- 10232710Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
- 10232701Engine misfire
- 10229596Malfunction Indicator Lamp
- 10229588MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
- 10229587MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
- 10228531DVD software update
Every Jaguar Xe model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.