2011 Jeep Patriot
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2011 Jeep Patriot. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Jeep Patriot. Newest first.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of…
Risk and remedy
Risk
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy
Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.
Risk and remedy
Risk
In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.
Remedy
Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.
Chrysler IS recalling certain model year 2011dodge journey, jeep wrangler, chrysler 200, chrysler 200 convertible, dodge avenger, dodge nitro, jeep liberty, dodge caliber, jeep compass, jeep patriot, dodge grand caravan and chrysler town & country vehicles. some of these vehicles may have been built with a missing or incorrectly installed steering column…
Risk and remedy
Risk
A missing or incorrectly installed rivet could compromise the ability of the steering column to support the occupant loads in the event of a frontal crash, decreasing the effectiveness of the frontal impact safety system. as a result, the condition may increase the potential for injury in a frontal crash.
Remedy
Dealers will inspect for rivet presence and alignment and repair the steering column pivot as required, free of charge. the safety recall began on july 4, 2011. owners may contact chrysler at 1-800-853-1403.
Owner complaints
326 complaints20 involved a crash3 involved a fire12 injuries1 deaths
What owners report most
Latest complaints
- Electrical system · Service brakes
I purchased my 2011 Jeep Patriot as a new vehicle on [XXX] in Fort Collins, Colorado. The vehicle has been appropriately maintained with the only one major repair (throttle body) to date. On [XXX], the ABS, traction control, and brake light on the dash board lit up upon cranking the vehicle and…
I purchased my 2011 Jeep Patriot as a new vehicle on [XXX] in Fort Collins, Colorado. The vehicle has been appropriately maintained with the only one major repair (throttle body) to date. On [XXX], the ABS, traction control, and brake light on the dash board lit up upon cranking the vehicle and backing out of my driveway. I dropped the vehicle off the next morning for diagnostics at a local Meineke location. The vehicle eventually threw a C2220 code, which indicates the ABS module had an internal failure. Unfortunately for me, I’ve learned that Stellantis is no longer manufacturing the part. This has resulted in an increased cost to repair since new parts are hard to find and very expensive, third-party parts are also hard to find, and companies that could repair and refurbish the part were no longer doing so due to challenges in getting the right parts for refurbishment. (I called UpFix on 8/28/26 to confirm their inability to repair the part.) My particular case is not an isolated event. Apparently this is a known issue and one that has not triggered a recall or any legal action against Jeep and their parent companies for failure to address a known defect and manufacture/reengineer known failures in their vehicles. If I was to take my vehicle back without the repair, I would be endangering myself, my young child, and the public as a result since the ABS and several other safety features are disabled due to the internal failure. Unfortunately, the repair will be costly and by no means guarantees a long-term fix (was told maybe I’d get 1-2 years before the part fails again). I received two quotes - one is for a used parts and the other is the exact same but new. The cost difference is substantial and seems like straight price gouging as a result of Stellantis’ decision to NOT continue the manufacturing of parts to fix the problem on my vehicle and many other of their brands. I have also filed a complaint with the NCDOJ. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Suspension
Rusted rear sub frame and suspension parts
- Engine
So I bought this used from a previous owner check engine light has come on quite a few times and I’ve gone to two separate places and it’s the catalytic converter efficiency coming up. My mechanic did a recall research and found that this specific vehicle not the VIN number had been recalled for…
So I bought this used from a previous owner check engine light has come on quite a few times and I’ve gone to two separate places and it’s the catalytic converter efficiency coming up. My mechanic did a recall research and found that this specific vehicle not the VIN number had been recalled for issues with this, I would like to get my car added to the recall. I am a single mom. This is my only mode of transportation to him from work and to get my kids I bought this used and I’m pretty sure the owner knew something was wrong with it.
- Air bags
The contact owns a 2011 Jeep Patriot. The contact that upon starting the vehicle, the air bag warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 16V288000 (AIR BAGS).…
The contact owns a 2011 Jeep Patriot. The contact that upon starting the vehicle, the air bag warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 16V288000 (AIR BAGS). The vehicle was not repaired. The contact referenced the recall as a possible cause for the failure; however, the VIN nor the model vehicle was included. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
- Air bags
I have and airbag check light on on my dashboard. I tested the code and it corresponds to B1B06 (Driver Airbag Squib 2 circuit Open). This matches a recall done on previously. NHTSA Recall Number 16V-288, in which my vehicle was MISSED from the recall!! Now that my vehicle is indicating the…
I have and airbag check light on on my dashboard. I tested the code and it corresponds to B1B06 (Driver Airbag Squib 2 circuit Open). This matches a recall done on previously. NHTSA Recall Number 16V-288, in which my vehicle was MISSED from the recall!! Now that my vehicle is indicating the problem JEEP refuses to fix the problem. Although this was supposed to be fixed during the appropriate recall time. I called Jeep on May 26, 2025 and the associate told me that is the problem comes from the recall, the dealer will fix it. The dealer says they are not going to fix it because it is a closed recall. I called Jeep again, and they are not clear about fixing it. They clearly failed to include my vehicle in the recall and now I have the problem.
- Air bags
The front airbags are defective and not working. I was involved in an accident in July of last year, and they did not deploy. It was a recall on it a few years back, however apparently was not repaired. I do not feel that this should fall on me because it’s not mechanical and nothing that I don’t have anything to deal with and it is a safety issue. Please provide on how to proceed, thank you!
- Air bags · Electrical system · Seat belts
No dash lights, in my way to work someone cut into my(crossed solid line) lane and my vehicle hit the rear end of the vehicle that cut into my lane. Going around 55 and wearing my seatbelt, slammed on the breaks, couldn't go around without flipping my car so we collided. The front end of my car was…
No dash lights, in my way to work someone cut into my(crossed solid line) lane and my vehicle hit the rear end of the vehicle that cut into my lane. Going around 55 and wearing my seatbelt, slammed on the breaks, couldn't go around without flipping my car so we collided. The front end of my car was completely destroyed and the airbags did not deploy. I am this cars second owner after my father bought it new & if he knew it would almost kill his daughter in 12 years he never would have bought it. It had no accident history and had been told the recall was fixed when it very obviously was not. We had a rep from Chrysler come and pull the crash data, and he tried to tell me there was no reason for the airbags to go off. The entire front of my car was crushed, there is no possible way they should not have triggered for the severity of the accident I was in. I smashed my head so hard on the steering wheel that I blacked out, broke my eye socket and suffered a severe concussion. I have photos/accident reports and Chrysler has the data from my car. I also think my dad has a copy of this data. I'm so so lucky I didn't die, this is absolutely a defective airbag component and something absolutely needs to be done. It's so incredibly dangerous and at this point with all of the similar incidents it would be neglectful not to open an investigation as people have died as a result of this defect.
- Structure › Frame and members
The contact owns a 2011 Jeep Patriot. The contact stated that while driving 20 MPH attempting to reverse, there was an abnormal sound coming from near the rear wheel. The contact inspected the vehicle and became aware that the sub frame was rusted. The vehicle was not towed to an independent…
The contact owns a 2011 Jeep Patriot. The contact stated that while driving 20 MPH attempting to reverse, there was an abnormal sound coming from near the rear wheel. The contact inspected the vehicle and became aware that the sub frame was rusted. The vehicle was not towed to an independent mechanic or dealer. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 200,000.
- Power train · Unknown or other
The component that failed was the front, driver's side subframe. This component and the vehicle is available for inspection upon request. The sudden and unexpected failure of the subframe on the vehicle, due to excessive rust corrosion, precipitated a series of hazardous events that significantly…
The component that failed was the front, driver's side subframe. This component and the vehicle is available for inspection upon request. The sudden and unexpected failure of the subframe on the vehicle, due to excessive rust corrosion, precipitated a series of hazardous events that significantly compromised not only my own safety but also the safety of others on the road. While driving at a low speed, the detachment of the wheel hub and CV axle joint led to a complete loss of vehicle control. This mechanical failure was further exacerbated by the total loss of transmission fluid, which leaked onto the road, potentially creating a slippery and dangerous surface for other road users. The culmination of these mechanical failures resulted in having been stranded in the middle of a busy intersection, a location where a major freeway on and off ramp intersect with a significant artery of traffic. This situation placed myself in immediate danger, exposed to the risk of collision from oncoming traffic. Moreover, the unexpected presence of my immobilized vehicle in the intersection also posed a significant risk to other drivers, who may have had to make sudden maneuvers to avoid a collision. This could have led to secondary accidents, endangering even more road users. The problem was confirmed by an independent insurance agent, and therefore, the vehicle and failed subframe were inspected by insurance representatives. There were no warning lamps or messages from the Electronic Vehicle Information Center, nor were other symptoms of the problem apparent immediately prior to the failure.
- Air bags · Back over prevention › Warnings · Unknown or other
The airbag light keeps coming on and off consistently
- Seat belts
The driver side seatbelt is buckled and will release without the release button being pressed. This has happened on several occasions. When a driver can not count on the support and protection of their seatbelt their life is at greater risk every time they get behind the wheel.
- Engine
The contact owns a 2011 Jeep Patriot. The contact stated while driving at an undisclosed speed, the vehicle stalled. The traction control warning light was then illuminated. The contact stated that the failure occurred several times. The vehicle was taken to an independent mechanic and a dealer…
The contact owns a 2011 Jeep Patriot. The contact stated while driving at an undisclosed speed, the vehicle stalled. The traction control warning light was then illuminated. The contact stated that the failure occurred several times. The vehicle was taken to an independent mechanic and a dealer; however, the vehicle had not yet been diagnosed. The contact was advised that there was no way to recreate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
- Suspension
Rear cross members and majority of the subframe rusted out, but this only was an issue 2 years after the extended warranty expired.
- Unknown or other
The is corrosion on frame and crossbars my jeep is rotting away, as 2nd owner with 85 thousand miles this shouldn’t be rusting away, dealer and jeep will do nothing as saying corrosion warranty and extended coverage x69 front rear crossmembers expired.
- Power train · Suspension
Vehicle has a bad wheel bearing. While replacing wheel bearing noticed that the rear subframe was completely rotted/rusted. The corrosion on the rear subframe is far worse than the rest of the vehicle. This vehicle is unsafe to drive in its current state as the crossmember could collapse causing a…
Vehicle has a bad wheel bearing. While replacing wheel bearing noticed that the rear subframe was completely rotted/rusted. The corrosion on the rear subframe is far worse than the rest of the vehicle. This vehicle is unsafe to drive in its current state as the crossmember could collapse causing a loss of control of the vehicle. Upon doing some research it is clear that Chrysler knows that this is a issue. I cannot believe that there hasn't been a recall to replace these subframes. I guess its going to take a major accident or worse to before anything will get done. I have included pictures of the crossmember as well as the undercarriage of the vehicle for comparison.
- Structure › Body
Frame rusted out front and rear cross members.
- Structure › Body
The rear subframe has corroded through, causing the entire weight of the rear body to be improperly distributed. Per the Jeep service tech, this could cause a wheel to collapse. The vehicle is available for inspection at time of writing this. Jeep has inspected the vehicle and quoted for repair at…
The rear subframe has corroded through, causing the entire weight of the rear body to be improperly distributed. Per the Jeep service tech, this could cause a wheel to collapse. The vehicle is available for inspection at time of writing this. Jeep has inspected the vehicle and quoted for repair at $4,439.16. The only reason we were even made aware was because the vehicle had a flat tire and the tire shop noted the severe rust damage to the rear subframe. Jeep has acknowledged this as an issue and has released a Service Bulletin (23-007-17 Rev.B) which has now expired and owners were not notified of the potential problem.
- Structure › Frame and members
The contact owns a 2011 Jeep Patriot. The contact stated that while her vehicle was being repaired by an independent mechanic, she was informed that the subframe was corroded. The vehicle was not repaired by the independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,524.
- Steering · Structure › Body · Suspension
Vehicle is known to have an issue with rusting subframe/crossmembers . Warranty on this vehicle was extended. (Service Bulletin 23-007-17, X69 Warranty Extension) However upon multiple dealer visits and requesting inspection was not notified that issue was happening. Approximately 1.5 years after…
Vehicle is known to have an issue with rusting subframe/crossmembers . Warranty on this vehicle was extended. (Service Bulletin 23-007-17, X69 Warranty Extension) However upon multiple dealer visits and requesting inspection was not notified that issue was happening. Approximately 1.5 years after warranty extension had expired noticeable issues started occurring including noises that got worse and prompted a visit to dealer. Had to fight tooth and nail to get dealership or company to work with me on repairs on low mileage (121K) vehicle and even then they missed 1/2 the problem and told me not to come back to the shop. What component or system failed or malfunctioned, and is it available for inspection upon request? - See beginning - How was your safety or the safety of others put at risk? - Front crossmember completely rotted out and separated, holding on by only control arm - Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, know issues but wording of service bulletin and dealership neglect result in customer not being informed or postponement of repair until too late - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Dealership - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No warning other than single notification of warranty extension, asked for vehicle inspection 7 months prior to warranty expiration and given an all good -
- Structure › Body · Suspension
Rear crossmember subframe rusted through. Front crossmember subframe rusting. Vehicle unsafe for driving
- Structure › Body
Took vehicle to fix a power steering leak at the Jeep dealership. The technician was troubleshooting the issue and found that the lower sub frame crossmember assembly was almost completely rusted. They indicated if riding on rough roads a hitting a pot hole it would break completely and cause major…
Took vehicle to fix a power steering leak at the Jeep dealership. The technician was troubleshooting the issue and found that the lower sub frame crossmember assembly was almost completely rusted. They indicated if riding on rough roads a hitting a pot hole it would break completely and cause major damage and a driving safety issue. Went ahead and got the repair completed which was extremely expensive. This was a major safety issue.
- Structure › Body · Suspension · Unknown or other
Jeep Patriot 2011 Latitude with severe corrosion to front and rear subframe assemblies. Noted for recent emergence of clunking sound on front end when passing over dips and bumps. Made arrangement for towing of vehicle to personal mechanic to check out and also make state inspection. Noted to have…
Jeep Patriot 2011 Latitude with severe corrosion to front and rear subframe assemblies. Noted for recent emergence of clunking sound on front end when passing over dips and bumps. Made arrangement for towing of vehicle to personal mechanic to check out and also make state inspection. Noted to have severe fracture of front subframe then resting on axle and wheel assemblage parts. Rear subframe member in same condition with ability to poke holes through structural member. Conditiion resulted in failure to pass inspection. Vehicle deemed unsafe to drive. Further deterioration expected with potential for loss of steering or wheel falling off. Liability for accident or bodily harm in potential failure noted. Vehicle later towed to another mechanic with same determination. Vehicle towed to local body shop where Insurance agent denied accountability for collision or comprehensive coverage. Damage initially assessed at about $900 per part with accessory components to be added at discovery. Issue is well known to manufacturer via many complaint website postings I have since learned. Vehicle towed to another body shop which will assess and complete repair if practical. Second shop said they had repaired similar vehicle for same problem recently. Noted that subframes were manufactured in Mexico. This is inappropriate for regional application in Pennsylvania noted for harsh climate and road treatment. That vehicle was restored with Canada manufactured part of heavier gauge and quality. My vehicle is low mileage at 79000 miles, garage kept, driven locally only;engine fine. I have 2008 Town and Country Chryler and 2018 Chrysler Pacifica with NO OBVIOUS signs of such wear. The corrosive factor accelerated since last inspection in Dec 2021. There were NO WARNING lights or signs upon emergence of the problem. This is serious safety issue where unexpectedly steering loss or wheel displacement could result in accident to self or others or crash.
- Engine · Fuel system, gasoline
The contact owns a 2011 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the vehicle stalled. While refueling, the fuel tank failed to allow all with fuel. The contact had to restart the vehicle and add more fuel several times. There were no warning lights illuminated.…
The contact owns a 2011 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the vehicle stalled. While refueling, the fuel tank failed to allow all with fuel. The contact had to restart the vehicle and add more fuel several times. There were no warning lights illuminated. The contact called the local dealer where a service appointment was scheduled. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to a faulty rollover valve and the fuel tank needed to be replaced. The manufacturer was contacted but provided no assistance. The approximate failure mileage was 115,000.
- Structure › Body · Suspension · Wheels
The back passenger tire started rubbing and smoking. After getting home, noticed the wheel was at an angle. After taking off the tire, noticed the whole rear suspension cradle was completely rusted through. I contacted Chrysler dealer to find out no recall. Contacted the place I purchased the jeep…
The back passenger tire started rubbing and smoking. After getting home, noticed the wheel was at an angle. After taking off the tire, noticed the whole rear suspension cradle was completely rusted through. I contacted Chrysler dealer to find out no recall. Contacted the place I purchased the jeep only 18 months ago, sent them pics, and was told "That is normal". I could have been on the Interstate or highway when the suspension broke. There was absolutely no warning signs this could happen or was going to happen. I have not driven much due to working from home since COVID. Has not been inspected since I don't know who to contact. So now I have a jeep sitting in my drive that I can't drive and still paying on.
- Power train · Suspension
Chasis, crossmember suspension broke for corrosion
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Engine stall, fuel delivery failure
In a letter dated April 3, 2013, Chrysler Group LLC submitted a Defect Information Report (DIR) to NHTSA identifying a safety defect in the fuel delivery system in approximately 20,532 model year (MY) 2012 Jeep Patriot (11,624) and Compass (8,908) vehicles manufactured from October 18, 2011 through May 7, 2012 and…
In a letter dated April 3, 2013, Chrysler Group LLC submitted a Defect Information Report (DIR) to NHTSA identifying a safety defect in the fuel delivery system in approximately 20,532 model year (MY) 2012 Jeep Patriot (11,624) and Compass (8,908) vehicles manufactured from October 18, 2011 through May 7, 2012 and equipped with certain fuel tanks produced between October 18, 2011 and January 26, 2012 (Recall 13V-120).According to Chrysler, Jeep Patriot and Compass vehicles equipped with saddle type fuel tanks built during the affected period may experience low siphoning rate through the transfer tube from the secondary to the primary side of the fuel tank.Chrysler's investigation determined that a material change by the transfer tube supplier (TI Automotive) led to malformed tubes being shipped to the final tank assembly supplier (Kautex).The malformed transfer tubes may make the siphoning process more difficult to start and maintain under certain operating conditions.Sustained driving during this condition may deplete fuel in the primary side of the fuel tank and lead to engine stall without warning.Kautex established a 100% sort on January 26, 2012 as a countermeasure for the malformed tubes being used in production.Chrysler is able to trace fuel tank build dates by vehicle identification number and Recall 13V-120 only includes vehicles equipped withsaddle tanks made during the affected period.Approximately 97 percent of the recalled Patriot vehicles (11,277 out of 11,624) were from October 18, 2011 through January 26, 2012.Chrysler determined that a few suspect tanks were used on vehicles produced as late as May 7, 2012 and is including any such vehicles in the recall.The Office of Defects Investigation (ODI) analyzed complaint data provided by Chrysler as well as complaints submitted to ODI from consumers to identify stalling incidents related to fuel delivery.ODI's analysis identified a total of 64 engine stall incidents related to fuel delivery, all of which involved Patriot 4x4 vehicles equipped with saddle type fuel tanks.The Patriot 4x4 vehicles account for a little over half of the subject vehicle population (59,783 vehicles).Forty-nine (49) of the incidents involved the approximately 11,277 Patriot 4x4 vehicles that were built from October 18, 2011 and January 26, 2012 and equipped with tanks from the period associated with the transfer tube material change.This equates to a complaint rate of 434.5 incidents per 100,000 vehicles sold.Fifteen (15) fuel delivery related engine stalls were identified in the remaining 48,506 Patriot 4x4 vehicles, resulting in a complaint rate of 30.9 incidents per 100,000 vehicles.The rate in the non-recalled Patriot 4x4 vehicles increases to 68.0 incidents per 100,000 vehicles if stalls with no-restart and unknown cause are added to the analysis.The Patriot front-wheel drive vehicles are equipped with single reservoir fuel tanks and are not affected by the saddle-tank fuel delivery issue.Owners of the recalled vehicles will be notified to take their vehicle to a Jeep dealer, who will replace the fuel tank transfer tube to prevent any incidents related to this issue. Chrysler will begin notifying dealers and owners in May 2013. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10481572, 10481452, 10481279, 10481254, 10481222, 10481141, 10481126, 10481110, 10501057, 10478934, 10472705, 10470121, 10468517, 10467488, 10466357, 10464745, 10464449, 10464135, 10462338, 10459383, 10421019, 10410937, 10481392.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 102320012.0L Powertrain Diagnostic And System Enhancements
- 10230438Some of the above-involved vehicles may exceed NOx (Oxides of Nitrogen) emission level standards due to loss of catalytic converter efficiency
- 10229998KEY, BLANK WITH TRANSMITTER Please note that after programming the new key integrated transmitter that Lock, Unlock and Remote Start will all function as expected but the Remote Start Cancel button requires a double (2x) button press versus the original single (1x) button press to cancel the remote start function and turn the vehicle off.
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229825RHW RHP Radio Software Enhancements
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10224076Active Head Restraint (AHR) Inadvertent Deployment - X86 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- 10223677This bulletin involves inspecting the front and rear crossmembers for perforation/rust through and if necessary, replacing the crossmember(s). Customers may describe a vibration at the steering wheel or may have been informed by a technician or state vehicle inspection that the front and/or rear crossmember is severely corroded.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10223512THROTTLE BODY For clarification, only use 68414676A$ on 2010 & earlier vehicles as supply is limited.
- 10223509TRANSMISSION, 5 Speed On replacing OE transmission 05106567A$/68042567A$ with reman transmission R8142074A$ replace with new Hydraulic Clutch Tube 05273429A$ to avoid interference with shift lever
- 10223508TRANSMISSION, 5 Speed Replacing OE transmission 05106789A$/68042789A$ with reman transmission R8142073A$ replace with new Hydraulic Clutch Tube 05273429A$ to avoid interference with shift lever
- 10223386KEY, BLANK WITH TRANSMITTER Please note that after programming the new key integrated transmitter that Lock, Unlock and Remote Start will all function as expected but the Remote Start Cancel button requires a double (2x) button press versus the original single (1x) button press to cancel the remote start function and turn the vehicle off.
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10220993RHR Radio Issue Description: Issue 1: While performing RHR radio reflash (software update), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality ( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio~ 2. Press MENU H/K~ 3. Press System Setup S/K~ 4. Press Manage HDD S/K~ 5. Press Display Available Space on HDD S/K~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg & .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect
- 10220403New Safety Recall Advanced Communication ? N01060613 Chrysler Group LLC (Chrysler) announced a safety recall on certain 2010 through 2012 model year (MK) Jeep Compass and Patriot vehicles. Some of the above vehicles were built with a software error in the Occupant Restraint Control (ORC) module. The ORC software error may result in delayed or non-deployment of seatbelt pre-tensioner or side airbag curtains involved in certain low-speed rollover events. Chrysler will conduct a voluntary safety recall on all involved vehicles to reprogram the ORC module with the corrected software. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10218783Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10218303RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
- 10218037Hands Free Module Prompts Begin Erroneously.
- 10217965Lower Control Arm Cold Temperature Squeak/Creak Noise This bulletin involves applying Nye lubricant to the front lower control arm rear bushing. Customer may describe a creak or squeak noise coming from the front suspension. Noise is typically more noticeable during cold temperatures below 4C (40F), noise may go away when temperature warms up.
- 10217942Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10217569Failure Code Change This bulletin involves notifying the dealers and technicians of a change to the Required Flash (RF) and Customer Concern (CC) failure codes.
- 10217521Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
- 10216395Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10189171New Safety Recall Advanced Communication ? N01060613 Chrysler Group LLC (Chrysler) announced a safety recall on certain 2010 through 2012 model year (MK) Jeep Compass and Patriot vehicles. Some of the above vehicles were built with a software error in the Occupant Restraint Control (ORC) module. The ORC software error may result in delayed or non-deployment of seatbelt pre-tensioner or side airbag curtains involved in certain low-speed rollover events. Chrysler will conduct a voluntary safety recall on all involved vehicles to reprogram the ORC module with the corrected software. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10175733Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
- 10170314Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
Every Jeep Patriot model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.