2020 Keystone Alpine
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Keystone › Alpine › 2020
These records cover every 2020 Keystone Alpine. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2020 Keystone Alpine. Newest first.
Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Risk and remedy
Risk
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Remedy
Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Owner complaints
5 complaints
What owners report most
Latest complaints
- Structure › Body
Unit has suffered damage to the chassis due to frame flex. An attempted repair was made by the manufacturer during the winter of 2023/2024 but again failed during the summer of 2024. RV was taken to a local dealer where a “Flex test” was conducted, unit failed the test as it exceeded the…
Unit has suffered damage to the chassis due to frame flex. An attempted repair was made by the manufacturer during the winter of 2023/2024 but again failed during the summer of 2024. RV was taken to a local dealer where a “Flex test” was conducted, unit failed the test as it exceeded the manufacturers tolerances. Unit has since been parked at the dealership while I battle the manufacturer on an attempted solution. This frame flex and failure is industry wide and affecting many RV’s.
- Tires
The contact owns a 2020 Ford F-250 hauling a 2020 Keystone Alpine equipped with HiSpec Tires, Tire Line: JURL4, Tire Size: ST235/80/R16, DOT Number: 041JUHPRL. The contact stated while driving 60 MPH and going uphill, the front driver’s side and rear passenger’s side tires sustained blowouts. The…
The contact owns a 2020 Ford F-250 hauling a 2020 Keystone Alpine equipped with HiSpec Tires, Tire Line: JURL4, Tire Size: ST235/80/R16, DOT Number: 041JUHPRL. The contact stated while driving 60 MPH and going uphill, the front driver’s side and rear passenger’s side tires sustained blowouts. The cause of the failure was not yet determined. The tires were original equipment. The vehicle manufacturer was not notified of the failure. The tire manufacturer was notified of the failure. The tire failure mileage was 7,000. The vehicle failure mileage was 43,000.
- Structure › Body · Unknown or other
The sidewall of the camper is cracking at the front, lower corner of the left front slide out. This could be an indication of a major structural issue within the wall of the camper. This crack is located in an area of high stress due to the design of the 5th wheel camper. If the structure fails…
The sidewall of the camper is cracking at the front, lower corner of the left front slide out. This could be an indication of a major structural issue within the wall of the camper. This crack is located in an area of high stress due to the design of the 5th wheel camper. If the structure fails while the camper is being towed at highway speed, a catastrophic event would occur endangering my life and possibly the lives of other motorists. These seems to be a known, recurring issue in many Keystone/Alpine 5th wheel campers around this model year. My camper is available for inspection and repair. I just found the crack yesterday (4/2/2024) so no inspection has been done by the manufacturer or repair service. The movement causing the crack appears to be somewhat minimal (though I have no proven way to measure the movement) at this time but I’m afraid it will get worse and lead to a catastrophic failure. It certainly won’t get any better without repair.
- Equipment › Mechanical › Integrated jack/leveler/stabilizer
The contact owns a 2020 Keystone Alpine RV. The contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. The contact had taken the RV to the dealer who replaced the driver’s side front jack however, the failure persisted. The contact stated that all the…
The contact owns a 2020 Keystone Alpine RV. The contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. The contact had taken the RV to the dealer who replaced the driver’s side front jack however, the failure persisted. The contact stated that all the other jacks also experienced the failure. The trailer had not been taken to the dealer. The contact placed an eye bolt with an A-clevis to hold up the jacks until able to get the trailer to the dealer. The dealer was informed of the failure and an upcoming appointment was scheduled. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
- Electrical system · Exterior lighting · Service brakes
While driving, receive intermittent message 'trailer wiring fault'. Fifth wheel trailer brakes and lights not functioning.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10248985Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
- 10245576It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
- 10209261It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.
- 10187956Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not do-it-yourselfers. Information is not presented as a repair guaranteed to be covered by warranty. Keystones P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
- 10187442This is the inspection instructions for KSB-210218, Inspection Process Sidewall Cracks. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not do-it-yourselfers. Inspection information is not presented as a repair guaranteed to be covered by warranty. Keystones P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this inspection is covered by warranty. Not every unit requires a repair. This process describes the inspection of sidewall cracks and separation forward of the front slideouts to determine if there is a defect and what repair may need to be performed.
- 10187441This is the revised repair instructions for KSB-180328. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBs are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not do-it-yourselfers. Information is not presented as a repair guaranteed to be covered by warranty. Keystones P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. Not every unit listed requires a repair. Please read through the instructions start to finish before attempting the repair. This process describes the safe and proper procedure to repair any unit which experiences a crack at the bottom corner of a slideout at the gooseneck of a 5th wheel, opening the side wall to repair broken tube welds and add reinforcement. This technical service bulletin explains how to perform the repair. Please note: A sublet will be required for aluminum welding if you do not have that capability.
- 10174991This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
- 10172607This is the repair instructions, dealer letter, and owner letter for advisory 20-375. It has been determined certain Kinro frameless windows were manufactured with a poor adhesive bond between the glass and aluminum frame, and attachments on crank out and egress windows. The remedy is to perform a pull test on the frameless windows at the vent and replace the vent portion if the glue bond fails during the pull test.
- 10170648This is the retail letter for advisory 20-367. It has been determined the vehicles in this population have IW60RL water heaters with a recirculation tank that can break if not winterized and exposed to freezing temperatures.
- 10170647This is the dealer letter for advisory 20-367. It has been determined the vehicles in this population have IW60RL water heaters with a recirculation tank that can break if not winterized and exposed to freezing temperatures.
- 10170646This is the repair instructions for advisory 20-367. It has been determined the vehicles in this population have IW60RL water heaters with a recirculation tank that can break if not winterized and exposed to freezing temperatures.
Every Keystone Alpine model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.