2014 KIA Soul EV

Recalls

1 recall names the 2014 KIA Soul EV. Newest first.

• Steering

  Sep 29, 2017NHTSA 17V608000342,381 vehicles

  Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.

  Risk and remedy

  Risk

  If the pinion gear separates, steering will be lost, increasing the risk of a crash.

  Remedy

  Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.

  Full recall details →

Owner complaints

What owners report most

1. Air bags1
2. Engine1

Latest complaints

• Dec 29, 2018OR50,000 miCrash2 injuries
  Air bags

  "Takata recall " I had a rear end accident and the airbags did not deploy when the rear end accident occurred on the highway I was hit from the rear and the airbags did not deploy I was moving very slowly at 45 mi per hour I believe the airbags should have deployed the police have photos

• May 21, 2018GA1,001,790 mi
  Engine
  My four year old son and I where driving down the road and out of nowhere it starts shaking, smoking, and oil starts spewing. I pulled over and called a tow truck. Was told my engine exploded. Called KIA and they will do nothing. I am 1800 miles over my 100,000 mile warranty and have done every…

  My four year old son and I where driving down the road and out of nowhere it starts shaking, smoking, and oil starts spewing. I pulled over and called a tow truck. Was told my engine exploded. Called KIA and they will do nothing. I am 1800 miles over my 100,000 mile warranty and have done every maintenance required. I still owe on this car and even though KIA has recalls on sorentos and optimas for this, they are not doing anything.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Non-crash Vehicle Fires

  PE19004Opened Mar 29, 2019Closed Dec 22, 2021Recall 21V844000
  During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia…

  During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines (approximately 1.7 million vehicles). ODI also reviewed field and other data on other Kia vehicles (approximately 3.6 million additional vehicles) equipped with the same engines used in the above-mentioned vehicles.As a result of this PE, Kia has issued NHTSA Recalls 20V-750 and 21V-844 to address potential engine failures and fires in certain Kia vehicles equipped with various engine types.Additional information on these and other related recall actions is available in the downloadable version of this resume available at NHTSA.gov.In addition, ODI has upgraded this PE to an Engineering Analysis (EA) 21-003 which will focus on potential recall scope concerns and recall remedy concerns related to the engine failure-related recalls mentioned above and conducted previously.See the EA21-003 Opening Resume available at NHTSA.gov for more information.Also available in the downloadable version of this resume is a list of the reference numbers for the 444 ODI reports, or Vehicle Owner Questionnaires (VOQs), cited above which ODI received through mid-November 2021.Note that the Manufacturer reports cited above are customer complaints received through March 2019.

• Non-crash Vehicle Fires

  DP18003Opened Aug 21, 2018Closed May 10, 2019Recall 19V204000
  In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter…

  In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI) had already opened Recall Queries (RQ17-003 and RQ17-004) on all Kia and Hyundai vehicles equipped with Theta II engines for engine failures that may cause stalling and fires.The queries cover most of the petition subject Optima, Sorento, Sonata, and Santa Fe vehicles but not any of the subject Soul vehicles.On August 21, 2018, ODI opened a Defect Petition (DP18-003) to evaluate whether to grant or deny the CAS petition. ODI sent Information Request letters to Kia and Hyundai (September and October 2018) requesting information on all engine and non-engine related fires in the petition vehicles.ODI performed extensive analysis on the information obtained from Kia and Hyundai. During the DP18-003 analysis, Kia and Hyundai each initiated three additional safety recalls related to engine compartment fires on certain petitioned and non-petitioned vehicles (nearly 740,000 total vehicles: Recalls 18V-907, 18V-934, 19V-101, 19V-063, 19V-120, and 19V-204). Based on ODI?s review of the applicable materials, including responses to Information Requests sent to multiple manufacturers, Vehicle Owner Questionnaires (VOQ), and Early Warning Data, NHTSA decided to grant the petition.The CAS petition was granted on March 29, 2019. Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) have been opened to assess the scope, frequency, and potential safety-related consequences of alleged defects relating to non-collision vehicle fires in the 2011-2014 Kia Optima and Sorento, 2011-2014 Hyundai Sonata and Santa Fe, and 2010-2015 Kia Soul.Attached is a list of the reference numbers for the 404 VOQs cited above.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10226555TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.
• 10201529TECHNICAL SERVICE BULLETIN: INFORMATION FOR HEADLAMP CONDENSATION AND MOISTURE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to some Kia models that may exhibit fogging, condensation, and/or moisture inside a headlamp assembly. Generally, a fogging condition is considered normal and can be eliminated by turning on the headlamps with the engine running for up to 30 minutes or during normal driving conditions. Headlamp assembly replacement WILL NOT be necessary in most cases.
• 10201528TECHNICAL SERVICE BULLETIN: SERVICE ACTION: 1.6L GDI WITH MIL ON DTC P050A ECM LOGIC IMPROVEMENT (SA485) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on some 2014-2016MY Soul (PS) vehicles with Gamma 1.6L GDI engines, produced from August 29, 2013 through July 26, 2016, which may exhibit an MIL ON with DTC P050A (Cold Start Idle Air Control System Performance).
• 10201431PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION - This document is the renotification to the 2014-2016 MY Soul vehicle owners advising them to have the Product Improvement Campaign (PI2002B) performed. Upon completion, Kia will warrant any engine long block assembly repair needed due to connecting rod bearing damage for 15 years/150,000 miles starting from the date of the first service, whichever occurs first, for both new and used vehicle owners. Kia will also mail a $60 unrestricted Visa prepaid debit card upon receipt of notification of completion of the software update if it is completed no later than November 15, 2021.
• 10201430PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION - This document is the renotification to the 2014-2016 MY Soul vehicle owners advising them to have the Product Improvement Campaign (PI2002B) performed. Upon completion, Kia will warrant any engine long block assembly repair needed due to connecting rod bearing damage for 15 years/150,000 miles starting from the date of the first service, whichever occurs first, for both new and used vehicle owners. Kia will also mail a $60 unrestricted Visa prepaid debit card upon receipt of notification of completion of the software update if it is completed no later than November 15, 2021.
• 10195049PIT STOP: A/C DYE FOR E-COMPRESSOR EQUIPPED VEHICLES - This bulletin provides information on the proper non-conductive A/C system leak detection dye to be used in all EV, HEV, and PHEV models equipped with an electric A/C compressor.
• 10167301TECHNICAL SERVICE BULLETIN TSB084_R3: PARTIAL REPAIR OF C-MDPS MOTOR, ECU AND/OR STEERING COLUMN HOUSING - This bulletin has been revised to include additional information.This bulletin provides information regarding the partial repair of the Motor Driven Power Steering (MDPS) Motor, Electronic Control Unit (ECU) or Steering Column Housing on some 2010MY~ Kia models listed on page 5 equipped with a Column Motor Driven Power Steering (C-MDPS) unit.
• 10092140Tsb: 12V and high-voltage (hv) battery receiving inspection and in storage maintenance - this bulletin outlines the procedure for charging the 12V and the high-voltage (hv) batteries on soul EV (ps EV) vehicles while in dealer inventory. Always ensure the vehicles are regularly checked and maintained per the in-stock vehicle maintenance instruction and record sheet. Keep the sheet up to date by recording all maintenance items as they are performed. Keeping the form (or a copy) in the vehicle will allow for easy spot-checking, as well as demonstrating proper maintenance and record keeping to potential customers. Follow the service procedure outlined in this bulletin to keep the batteries properly charged, at all times, to prevent a possible reduction in service life or premature failure of the batteries.
• 10092132Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card IS inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10092100Pitstop: bluetooth issues after iphone ios 8 software update - this article provides information related to possible bluetooth concerns when using an iphone with ios 8.X (ios 8, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.1.3, etc.) while paired to a head unit.
• 10089744Tsb: 12V and high-voltage (hv) battery receiving inspection and in storage maintenance - this bulletin outlines the procedure for charging the 12V and the high-voltage (hv) batteries on soul EV (ps EV) vehicles while in dealer inventory. Always ensure the vehicles are regularly checked and maintained per the in-stock vehicle maintenance instruction and record sheet. Keep the sheet up to date by recording all maintenance items as they are performed. Keeping the form (or a copy) in the vehicle will allow for easy spot-checking, as well as demonstrating proper maintenance and record keeping to potential customers. Follow the service procedure outlined in this bulletin to keep the batteries properly charged, at all times, to prevent a possible reduction in service life or premature failure of the batteries.
• 10089742Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card IS inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.

Every KIA Soul EV model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.