2011 Lexus HS 250 Hybrid

Owner complaints

What owners report most

1. Air bags2
2. Exterior lighting1
3. Parking brake1
4. Power train1
5. Service brakes1
6. Steering1
7. Suspension1

Latest complaints

• Sep 8, 2018IL
  Suspension

  During alignment, driver's side rear toe arm was broken by the service department at lexus dealership. They replaced, but stated there was severe corrosion which caused the bolt to become seized. The bolt had to be welded off. I see the 2010 models are showing the same issues.

• Jan 5, 2017GA54,800 miCrash1 injury
  Air bags · Service brakes · Steering
  Brake and steering malfunction. I had stopped at a light on a city street with no problem. when the light turned green I started off and there was a very slight curve in the road. as I turned the steering wheel slightly to the right, I kept going to the right. I tried to steer the car back but…

  Brake and steering malfunction. I had stopped at a light on a city street with no problem. when the light turned green I started off and there was a very slight curve in the road. as I turned the steering wheel slightly to the right, I kept going to the right. I tried to steer the car back but it continued to go to the right. I hit the brakes and I had absolutely no brakes. there was a semi coming in the right lane who could not avoid hitting me. the impact resulted in me doing a 360, jumping a curb and going down into a ravine. I kept hitting the brakes trying to get them to engage and nothing. I saw a guardrail coming up in front of me and I tried steering to miss it but I had absolutely no control of the car. the steering wheel was turning but the tires weren't. I hit the guardrail head on which finally stopped the car. a private mechanic checked the car and confirmed no brakes or steering, yet the brake line IS in tact and fluid level good. this has to be a mechanical/electronic malfunction that needs to be addressed. There was a brake issue noted on the 2010 lexus hs250 but nothing noted on the 2011 I could have been killed or hurt a lot worse than I was. We want answers as to what caused this problem. *tr

• Nov 16, 2015CA52,000 miCrash1 injury
  Air bags · Exterior lighting · Parking brake · Power train
  TL* the contact owns a 2011 lexus hs 250 hybrid. After the park brake button was engaged, the vehicle independently rolled away. As a result, the vehicle crashed into a wall. The air bags failed to deploy. The contact sustained a toe injury that did not require medical attention. A police report…

  TL* the contact owns a 2011 lexus hs 250 hybrid. After the park brake button was engaged, the vehicle independently rolled away. As a result, the vehicle crashed into a wall. The air bags failed to deploy. The contact sustained a toe injury that did not require medical attention. A police report was not filed. On the same day,the contact stated that the front headlight failed to illuminate intermittently without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 52,000. Updated 12/30/15 *bf

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10236185DL: Although the Brake Booster and Brake Booster Pump Assembly are covered by Lexus?s New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs in the subject vehicles related to certain internal malfunctions of the Brake Booster Pump Assembly and/or Brake Booster, depending on the model.
• 10234307DP: Although the Brake Booster and Brake Booster Pump Assembly are covered by Lexus?s New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs in the subject vehicles related to certain internal malfunctions of the Brake Booster Pump Assembly and/or Brake Booster, depending on the model.
• 10234306TSB: Some 2010 ? 2012 model year HS 250h vehicles may exhibit a condition where the brake, ABS, and/or TRAC warning lights are on and/or a Check VSC message displays. One or more of the following Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256, and/or C1253 will be stored in the vehicle?s memory to be used as veri+G4fication. This condition may be caused by a small brake fluid leak inside the brake booster assembly with master cylinder. Follow the Repair Procedure in this bulletin to address this condition.
• 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
• 10213903TSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger
• 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
• 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
• 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
• 10205383Spots in Window Glass - vehicle exterior
• 10205382Oil Viscosity Applicability and Cfhange Interval Guide
• 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
• 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
• 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
• 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
• 10205371Navigation and Audio System Update/ Upgrade USB Directory.
• 10205370Navigation and Audio System Update/ Upgrade USB Directory
• 10205365Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
• 10205359Oil Viscosity Applicability and Cfhange Interval Guide
• 10205358Oil Viscosity Applicability and Cfhange Interval Guide
• 10205356HOD Navigation Map Update Process
• 10205355HV Transaxle Repair Components Available
• 10205354HDD Navigation Kprogrlam Setup
• 10205352Windshield Wiper Blade Maintenance and cleaning
• 10205349High Voltage (HV) Battery Rescue Charge (HEV Workstation/GRX-5100
• 10205341HDD Navigation Program Setup
• 10205340HVAC Odor Maintenance
• 10205338Navigation System Firmware Improvement
• 10205331Immobilizer and Smart Key Reset
• 10205330Immobilizer and Smart Key Reset
• 10205329Immobilizer and Smart Key Reset.
• 10205327Techstream ECU Flash Reprogramming Procedure.
• 10205325Leather Care Best Practices.
• 10205322Mil "on" code p2111 - throttle actuator control system - stuck open.
• 10205319Brake Pedal Force Gauge SST for Parking Brake Inspection.
• 10205312Theft Deterrent/Keyless Entry.
• 102053102Az-fxe oil kcoinsumption
• 10205307XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
• 10205297World Standard Automatic Transmission Fluid
• 10205129HDD Navigation Map Update Process - Lexus models equipped with Hard Disk Drive (HOD) Navigation require a Special Service Tool and follow a unique process for updating map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, all Map Data is uploaded directly to the HOD system.
• 10205128Navigation System Firmware Improvement (Generation 6)

Every Lexus HS 250 Hybrid model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.