2022 Lexus NX350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › NX350 › 2022
These records cover every 2022 Lexus NX350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2022 Lexus NX350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus NX250, NX350, and Toyota Tundra vehicles. The Skid Control ECU within the Brake Actuator Assembly may falsely detect an overcurrent condition of the Electronic Parking Brake (EPB) Actuator and enter a failsafe mode which prevents the EPB from being engaged. As such, these…
Risk and remedy
Risk
An electronic parking brake that cannot be engaged while in "park," may result in a vehicle rollaway, increasing the risk of a crash.
Remedy
Dealers will reprogram the Skid Control ECU, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 22TA11 and 22LA04.
Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2022 NX250, NX350, NX350h, and NX450h+ vehicles. Missing spot-welds between the body panels and the front shock absorber mounting areas may cause the front shock absorber to separate from the mounting area.
Risk and remedy
Risk
A separated shock absorber can cause a loss of vehicle stability, increasing the risk of a crash.
Remedy
Dealers will add welds to body panels or replace the body panels where welds have failed, free of charge. Owner notification letters were mailed on June 10, 2022. Owners may contact Lexus customer service at 1-800-331-4331. Lexus's number for this recall is 22LA02.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10238133TSB: Some 2022 model year NX 250 and NX 350 vehicles may exhibit water entry to the vehicle from the HVAC drain hose being disconnected from the air conditioning radiator assembly and/or a grease/oil odor emitting from the vents. These conditions may be caused by paraffin wax leaking from the evaporator and causing the drain hose to expand and/or emitting an odor
- 10238125TT: When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations
- 10236187TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: ?User profile configuration and display. ?Cloud Navigation and Intelligent Voice Assistant. ?Mobile device connectivity. ?On-screen display and system settings/configuration. ?Security enhancements. A head unit software update is now available for 2022 LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles; and 2023 ES 250, ES 300h, ES 350 and UX 250h vehicles equipped with Lexus Multimedia (earlier than version 1040). This software update includes the following improvements: ?Cloud navigation. ?Intelligent assistant voice recognition. ?Showing and controlling explicit audio content. ?User interface. ?Bluetooth. ?Bug fixes. The software update removes the following feature: ?Hybrid radio. Vehicle operators can perform this update directly by accepting the on-screen notification, advising the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release notes text below will be displayed to the customer: ?This software update includes the following improvements: Cloud navigation, Intelligent assistant voice recognition, Showing and controlling explicit audio content, User interface, Bluetooth, Bug fixes. It removes the following feature: Hybrid radio.? If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.
- 10235246Left-hand Side Outer Rear-view Mirror Vibration While driving
- 10235245TSB: Some 2022 ? 2023 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit a condition in which the left-hand side outer rear-view mirror vibrates during vehicle operation. The mirror vibration can be observed while driving at speeds of 35 mph (56 km/h) or above. Follow the Repair Procedure in this bulletin to address this condition.
- 10234326TSB: Some 2022 ? 2023 model year Lexus vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. Techstream software has been modified to indicate when configuration software is required. A new Configure column has been added to the Techstream Health Check Results screen to show when configuration software is available for a specific ECU. Follow the Operation Procedure in this bulletin to complete the ECU Software Configure Process.
- 10230380TSB: Some 2022 ? 2023 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles may exhibit a condition in which the left-hand side outer rear-view mirror vibrates during vehicle operation. The mirror vibration can be observed while driving at speeds of 35 mph (56 km/h) or above. Follow the Repair Procedure in this bulletin to address this condition.
- 10228588Ti: technical instructions for special service campaign 22lc03 software update for a gear shift control module certain 2022 NX 350 and NX 250 vheicles
- 10228587AL: In the involved vehicles, a gear shift control unit may output incorrect or missing identification codes which may result in failure at state emissions inspections (SMOG check). While these vehicles may not meet certain state emissions requirements, this issue does not have an effect on the vehicle?s performance, emissions, or fuel efficiency.
- 10228586DL: In the involved vehicles, a gear shift control unit may output incorrect or missing identification codes which may result in failure at state emissions inspections (SMOG check). While these vehicles may not meet certain state emissions requirements, this issue does not have an effect on the vehicle?s performance, emissions, or fuel efficiency.
- 10227897DP: The Car Finder app, which is included with a Lexus app subscription, operates the headlights to help locate the vehicle in a parking lot. Updated software is available to improve system operation. When the headlamp switch is off, the new software keeps the headlamps on for about 60 seconds unless prior to that you unlock or open the driver?s door or turn the ignition on. This update is available whether or not you currently have a subscription or decide to subscribe in the future.
- 10224179TT: Some 2022-2023MY Lexus vehicles with the ?21MM (Multimedia) system may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode.
- 10220237TT: Some 2022 model year NX250, NX350, NX350H, and NX450H+ vehicles may exhibit a steering wheel off center when driving straight.
- 10220231TSB: Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of TIS and the Calibration Update Wizard (CUW). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU will initialize the flash reprogramming sequence. This bulletin also details the process for acquiring a Security Signature from TIS during the Techstream ECU flash reprogramming process
- 10220229TSB: When certain vehicle ECUs are replaced, the ECU security key must be written in order for that ECU to communicate on the vehicle network. The Techstream Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU security key. Follow the procedures in this bulletin to write the ECU security key to the replacement ECU.
- 10220157TT: Some 2022MY NX or LX drivers may experience a PIN prompt while driving, this issue occurs as a result of the security token with the server expiring. If this token expires when the vehicle does not have adequate cell reception, then the pin prompt will repeatedly pop-up
- 10220153TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.
- 10220143PDS: 2022 NX 250/350/350h/450h+ Pre-Delivery Service (PDS) Check Sheet
- 10217795TT: Some 2022 model year NX250, NX350, NX350H, and NX450H+ vehicles may exhibit a steering wheel off center when driving straight.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10214348TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.
- 10214345TT: Some 2022MY Lexus drivers may experience the inability to perform Service Bulletin Titled ?Head Unit Software Update (Panasonic)? on their vehicle due to gradual roll out of this customer facing update. This phased roll out means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time
- 10214336TT: Some 2022MY NX vehicles may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode.
- 10214327TSB: A head unit software update is now available for some 2022 model year Lexus vehicles equipped with Lexus Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: ?User profile configuration and display ?Cloud Navigation and Intelligent Voice Assistant ?Mobile device connectivity ?On-screen display and system settings/configuration ?Security enhancements
- 10210369TT: Some customers may encounter wireless connectivity concerns such as: ?Difficulty to connect or start using the wireless CarPlay ?Intermittent wireless connection failed error message when driving or first turning on the vehicle These conditions can be caused by changes on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred before or after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10210364TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207957TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replacement of parts, please refer to the procedure below.
- 10207955TSB: This bulletin contains the vehicle specific pre-delivery services for 2022 model year NX 250, NX 350, NX 350h, and NX 450h+ vehicles. Additionally, refer to the applicable Pre-Delivery Service (PDS) Check Sheet for services to be performed.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10207944TSB: 2022 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
- 10207943TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
- 10207942TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Lexus does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should test the auxiliary (12V) battery and recharge, if necessary, no more than 48 hours before delivery to the customer.
- 10207941TSB: 2022 model year Lexus vehicles are equipped with a factory-installed SiriusXM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the SiriusXM satellite radio is activated and ready for use.
- 10206527TT: Some 2022MY NX vehicles may experience one of the following pop-up messages if ?Hybrid Radio? has been enabled. Please follow the steps below to correct the condition.
- 10206524TT: Some 2022 Lexus NX owners may experience the estimated time of arrival to the destination (set in the Lexus navigation system) being inaccurate by a factor of hours. Please follow the steps below to correct the condition.
- 10204576TT: Some 2022MY NX vehicles may experience an error with the User Profile not loading when starting the vehicle and the vehicle reverting to the Guest Profile mode.
- 10204572TT: After replacing the head unit on 2022MY NX and NX Hybrid vehicles, the head unit must have the VIN synchronized with the cloud to prevent the server from blacklisting the new head unit. Please follow the recommendations below to properly perform the VIN synchronization.
- 10203554TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.
Every Lexus NX350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.