2020 Mack Pinnacle (chu)
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mack › Pinnacle (chu) › 2020
These records cover every 2020 Mack Pinnacle (chu). To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2020 Mack Pinnacle (chu). Newest first.
Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
A vehicle that drifts out of its lane increases the risk of a crash.
Remedy
Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.
Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.
Risk and remedy
Risk
If the drag link separates, loss of steering control my occur, increasing the risk of a crash.
Remedy
Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0420.
Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Risk and remedy
Risk
If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.
Remedy
Mack has notified owners, and dealers will install additional reflectors on the back of the cab, free of charge. The recall began April 10, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0418.
Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.
Risk and remedy
Risk
If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.
Remedy
Mack will notify owners, and dealers will properly attach the mirror, free of charge. The recall began March 19, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0416.
Owner complaints
1 complaints
Latest complaints
- Exterior lighting
Led headlight do not generate enough heat to melt any snow. a half an hour driving time in steady snow results in the lights being totally covered by snow and completely useless for illumination after dark. stopping on the side of the road to clean off the lights every 15minutes IS not a reasonably safe answer to this problem. lenses must be heated.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253807CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information.
- 10253804CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran.
- 10251333CBR -Telematics Gateway (TGW) Connect Ability Issues
- 10251331CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).
- 10251329CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.
- 10251328CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.
- 10249553CBR: TGW Will Not Connect After SIM Card Replacement
- 10249551CBR: Frame Or Cab Lean
- 10246099Parts Sales and Marketing Bulletin: Mack Trucks is excited to announce an additional year warranty program on REMACK AMT mDRIVE Complete Transmissions. This extended warranty of 3 years or 350,000 miles on the transmission will be applicable when dealer installed, required parts are installed and is registered via eService.
- 10246086TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The new HD through shaft is an upgrade over the current standard shaft and can now be used as a replacement part instead of the standard shaft. The new HD shaft has a new design to increase strength, longevity and life over the standard shaft.
- 10244808CBR: Vehicle Overspeed Warning Comes Active At A Lower Speed Than Expected; Vehicle Overspeed Warning In Driver Information Display (DID) - Model Year 2018 And Newer With New Style Instrument Cluster
- 10244803CBR: Vehicle Speed Factor (K-Factor) Programming - Speed Factor Value Incorrect When Calculated In Premium Tech Tool (PTT); Speedometer Reading Incorrectly Following A Change To Vehicle Speed Factor - US17+OBD16 And Newer Emissions, Common Model Year 2018.
- 10243530Owner Notification Letter, Extended Warranty Coverage U114. The EGR Cooler is the component provided coverage under this warranty extension.
- 10243453TSB: Aftertreatment Diesel Exhaust Fluid (DEF) Tank, Level Sensor, Replacement
- 10241946TSB: Barksdale Leveling Valve, Leak Test
- 10241945TSB: Air Restriction Indicator
- 10240202CBR: Mack DEF Dosing Valve Diagnostic Trouble Codes (DTC) P202D00, P208E00, P103B00 - US10+OBD13 And Newer Emissions
- 10237356CBR: Diagnostic Trouble Code (DTC) P225C00 : NOx1 Sensor Stuck High - US17+OBD2019 And Newer Emissions
- 10237354CBR: Model Year 2017 to Current - Fuel Filter Change ( Primary And Secondary ) For The EM - USA17 Emission Engines
- 10237351CBR: Automated Manual Transmission ( AMT ) -Transmission Electronic Control Unit ( TECU ) MID130 PSID 29 FMI 7 /P10AE81 Fault Codes Being Generated
- 10237348CBR: Automated Manual Transmission (AMT) Transmission Kickdown Mode
- 10237342CBR: Diagnostic Trouble Code (DTC) P215A-64, Fault Code SPN 84 FMI 19
- 10235490TSB: Vibration Diagnostics
- 10235489TSB: Stock Vehicle Storage and Maintenance
- 10235486TSB: New Vehicle Safety Certification Requirements for Vehicles, U.S. and Canada
- 10235360CBR: 11L Engines, Non-Common Rail - Air Compressor Coolant Pipe, Parts Substitution - US14+OBD13 To US14+OBD16
- 10232611Electronic Pressure Releif Valve (EPRV) Delete & Fuel Rail Pressure Sensor
- 10232609Mack Chassis - No Gauge Cluster Backlight
- 10232608Mack DEF Pump Troubleshooting Guide - US10+OBD13 And Newer Emissions
- 10222608TSB-Charge Air Cooler t-clamp install.
- 10222293Mack Chassis - Incorrect Fog Lamp Electric Terminal Pinning - AN, GR, PI Models
- 102190822009 Document reformatted to be published as a TSB in Impact. Axle Carrier Pinion Angles
- 102190812009 Document reformatted to be published as a TSB in Impact. Axle Alignment Specifications
- 102190792009 Document reformatted to be published as a TSB in Impact. Air-Operated Clutch Assist Adjustment and Troubleshooting
- 10215318Back Office Mack Chassis - Secondary Gauge Set Up - Model Year 2018 and Newer.
- 10215316DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer.
- 10215315Programming Failure - Chassis With Cummins Engine And An Allison Transmission
- 10215314NOx Sensor Troubleshooting Guide - US10+OBD13 And Newer Emissions.
- 10215312(Back Office) - Cruise Control Inoperative After Updating Software VECU5 Without ESP Package (UESP).
- 10215309Aftertreatment Hydrocarbon Injector (AHI) Troubleshooting Guide - US10+OBD13 And Newer Emissions.
Every Mack Pinnacle (chu) model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.