2023 Mazda CX-50
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › CX-50 › 2023
These records cover every 2023 Mazda CX-50. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2023 Mazda CX-50. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2022-2023 CX-30 and 2023 CX-50 vehicles. The anti-lock brake system (ABS) Hydraulic Control Unit (HCU) may be damaged, which can result in reduced braking ability.
Risk and remedy
Risk
Reduced braking ability can increase the distance required to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the ABS HCU, as necessary, free of charge. Owner notification letters were mailed June 12, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5823D.
Mazda North America Operations (Mazda) is recalling certain 2023 CX-50 vehicles equipped with a Mazda Genuine Accessory trailer hitch. The trailer hitch harness may detach and become damaged, which can result in inoperative trailer lights and/or brakes.
Risk and remedy
Risk
Towing a trailer with inoperative lights or brakes can increase the risk of a crash.
Remedy
Dealers will repair the trailer hitch harness, free of charge. Owner notification letters were mailed April 11, 2023. Owners may contact Mazda customer service at 1-800-222-5500 option 6. Mazda's number for this recall is 5723B.
Owner complaints
64 complaints9 involved a crash3 injuries
What owners report most
Latest complaints
- Power train
My wife did a u turn to turn around in a parking lot and the left front axle snapped pulling back onto a very busy road and almost got hit by two other vehicles. Nothing has been confirmed by a dealer or inspected by a dealership yet since it just happened this evening on October 25th 2026. No warning lamps, messages or symptoms prior to the failure.
- Fuel/propulsion system
Fuel gauge permanently stuck on empty. Computer code = P0463 Occurred on Jan 30, 2026. Mechanic provided error code at that time. Unsafe driving conditions where distance-to-empty calculations are disabled, standard fuel level indicator showing empty (or stuck on full) risking an unexpected engine…
Fuel gauge permanently stuck on empty. Computer code = P0463 Occurred on Jan 30, 2026. Mechanic provided error code at that time. Unsafe driving conditions where distance-to-empty calculations are disabled, standard fuel level indicator showing empty (or stuck on full) risking an unexpected engine stall on public highways and roads. I have NO idea how much Fuel is in the tank nor how many miles are left on tank which could lead to unexpected and sudden stops in high traffic situations. Yes: code was confirmed by Advanced Auto, London Motorworks, and personal computer. Fuel sensor stuck on "FULL" in May 18 then again stuck on empty since May 21. Vehicle inspected by mechanic on Jan 30, 2026 Engine Warning light began on Jan 30, 2026 at 9:22amCT
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Service brakes
Premature brake wear exacerbated by heavy stop and go traffic conditions.
- Engine · Power train
On multiple occasions the vehicle has not acceleratedfrom a stop while pushing the accelerator pedal. Have noticed this is usually on warmer days, with AC on half to full, within 3 minutes, and within 1 mile from leaving work for the day after car has sat parked. I am worried this will get worse and cause a potentially dangerous situation when turning left against traffic and the car doesn't accelerate.
- Visibility/wiper
While driving 72mph on the interstate at 6am on 7/21/26 the sunroof exploded. No foreign objects made impact with the vehicle and there was no sudden temperature shifts. The glass had no previous defects and it shattered into tiny pieces, failing into the car. The sun shade was open at the time. The vehicle is being serviced at a glass repair shop who noted this is a common issue with Mazda sunroofs.
- Power train
My rear differential is going out at only 40,000 miles. Ive heard from many other people that this is a widespread issue, and i feel requires a response from the company.
- Power train · Seats · Service brakes
Rear differential failure, and side seat tear on 2023 Mazda cx 50
- Electrical system
The temperature control dial on the climate control system behaves erratically and inconsistently. When turning the dial to increase temperature, the displayed temperature sometimes decreases. When turning it to decrease, it sometimes increases. The dial also jumps multiple units rather than…
The temperature control dial on the climate control system behaves erratically and inconsistently. When turning the dial to increase temperature, the displayed temperature sometimes decreases. When turning it to decrease, it sometimes increases. The dial also jumps multiple units rather than incrementing one degree at a time. The behavior is unpredictable and occurs regardless of whether the engine is warm or cold. This issue has been confirmed by multiple other 2023 CX-50 owners in owner forums, suggesting a manufacturing defect in the encoder mechanism for the temperature control knob. The dealer confirmed the bumper-to-bumper warranty has expired but has not offered a resolution.
- Electrical system
When adjusting the temperature in the car with the dial, it does not respond correctly. It either jumps up or down by multiple degrees. This causes to take your eyes off the road to try to adjust the temperature. No warning lights came on and pushing lighter or harder on the dial does NOT fix it. Only driver side is currently having this issue.
- Visibility/wiper
2023 Mazda cx50 has a leaking panoramic sunroof and was noticed on February 27th, 2026 after a hard rain. Got an appointment with my dealership on March 4th, 2026 I bought my car through, they denied helping me of any kind and diagnosed my car with a cracked sunroof bypass drain plug and the part…
2023 Mazda cx50 has a leaking panoramic sunroof and was noticed on February 27th, 2026 after a hard rain. Got an appointment with my dealership on March 4th, 2026 I bought my car through, they denied helping me of any kind and diagnosed my car with a cracked sunroof bypass drain plug and the part can’t be replaced, the entire panoramic assembly needs to be replaced. I believe this is a safety issue and Mazda Corporate will not help either. Water should not be coming into my car with electronics at risk!
- Power train
Transmission Malfunction / Erratic Low-Speed Operation I am reporting a safety-related defect involving the transmission system in my vehicle. The issue appears to have originated as a software-related drivability problem but progressed over time into a more serious mechanical failure affecting…
Transmission Malfunction / Erratic Low-Speed Operation I am reporting a safety-related defect involving the transmission system in my vehicle. The issue appears to have originated as a software-related drivability problem but progressed over time into a more serious mechanical failure affecting the transmission. The vehicle exhibited lurching/hesitation at low speeds, particularly during city driving and while idling or creeping forward in traffic. This malfunction creates a potential safety risk because the vehicle does not respond smoothly or predictably to driver input. The erratic behavior is disconcerting and requires increased driver attention, creating a distraction and reducing confidence in the vehicle’s operation. The issue has been reproduced and confirmed by a service technician, who identified a transmission-related problem and recommended repair or replacement. The failure was not consistent with normal wear and occurred prematurely. The vehicle has been inspected by an authorized dealership and is covered under the 5 year power-train warranty. Prior to the failure, there were no warning lights or messages indicating a major transmission issue. The problem I believe has been there since day 1- initially presenting as mild hesitation that could be mistaken for normal operation (especially with a turbocharged engine), but became increasingly annoying over time. After researching the issue, found similar reports from other owners describing comparable transmission behavior, suggesting this may be a broader defect.
- Electrical system
1) Climate Control System Malfunction I am reporting a safety-related defect involving the climate control system in my vehicle. Specifically, the temperature control knob is malfunctioning and behaves erratically. When adjusting the temperature, the system does not respond consistently and will…
1) Climate Control System Malfunction I am reporting a safety-related defect involving the climate control system in my vehicle. Specifically, the temperature control knob is malfunctioning and behaves erratically. When adjusting the temperature, the system does not respond consistently and will unpredictably change temperature settings without corresponding input. This was diagnosed at The Autobarn Mazda of Evanston to be a failure within the HVAC control system. I see it is a common issue discussed in online forums. The issue has been diagnosed and confirmed by a service technician. At this time, the vehicle has not been fully repaired and remains available for inspection upon request. This malfunction creates a potential safety risk because it may cause a distraction while driving. The erratic behavior requires repeated adjustments and attention to the climate control system, diverting focus away from the road. The problem has been reproduced and verified by a dealership technician, who confirmed the abnormal operation of the temperature control knob and system. A repair was recommended, with replacement cost $690.24. The vehicle has been inspected by an authorized dealership, and I also contacted Mazda to request goodwill repair assistance. However, they declined to cover the repair cost. My car has 55,000 miles, but this is an issue that has been present early on if not since day 1. Prior to the failure, there were no consistent warning lights or system messages indicating a problem. Given that this appears to be a known issue with this type of system, I am concerned that other vehicles may be affected by the same defect.
- Forward collision avoidance
The contact owns a 2023 Mazda CX-50. The contact stated that while driving at approximately 38 MPH. The contact stated he was approaching an intersection when a vehicle in front of him attempted to make a left turn but slowed down. The contact was unable to depress the brake pedal and turned the…
The contact owns a 2023 Mazda CX-50. The contact stated that while driving at approximately 38 MPH. The contact stated he was approaching an intersection when a vehicle in front of him attempted to make a left turn but slowed down. The contact was unable to depress the brake pedal and turned the steering wheel to the left to avoid the crash, but he crashed into the corner of the passenger side rear bumper of the other vehicle. The contact was not sure of the damage to the other vehicle; his vehicle had damage to the right headlight and the front quarter panel. The contact stated that his vehicle was equipped with a front collision avoidance system, but the system had not engaged. The contact stated that no persons were injured. The contact stated that the police were on scene and wrote a report. The vehicle was driven to a collision center for repair. The contact had not had the vehicle diagnosed. The vehicle had been repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 57,000.
- Air bags · Forward collision avoidance › Automatic emergency braking
I am reporting a potential airbag system/emergency brake failure in my 2023 Mazda CX-50. I was involved in a rear-end motor vehicle accident at approximately 60 mph while my vehicle was completely stopped. I then hit the person in front of me. At the time of the impact, the airbags did not deploy…
I am reporting a potential airbag system/emergency brake failure in my 2023 Mazda CX-50. I was involved in a rear-end motor vehicle accident at approximately 60 mph while my vehicle was completely stopped. I then hit the person in front of me. At the time of the impact, the airbags did not deploy, and I received a dashboard message indicating an airbag system malfunction. Since then, the emergency brake turns on and off on it's own at any time. Due to the severity of the crash, I am concerned that the airbags should have deployed, and their failure raises a serious safety concern. I sustained injuries (multiple fractures) as a result of the collision. I am requesting a formal investigation into possible defect or malfunction in the airbag system and emergency brake system.
- Latches/locks/linkages › Doors › Latch · Structure › Body › Door › Handle › Interior
The driver's door is not opening from the inside. To open the driver's door while I am in the vehicle, I have to roll down the window and use the exterior door handle to exit the vehicle. This is a huge safety concern, as the window cannot be rolled down manually. If the car did not have power, I…
The driver's door is not opening from the inside. To open the driver's door while I am in the vehicle, I have to roll down the window and use the exterior door handle to exit the vehicle. This is a huge safety concern, as the window cannot be rolled down manually. If the car did not have power, I would have to break open the window. The potential for being trapped in the car with this defect is high. Several other owners of this car have reported this: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine · Forward collision avoidance › Warnings · Service brakes
On 1/14/2026, I was pulling into a parking space in a parking garage when the vehicle abruptly accelerated causing the vehicle to hit the concrete wall in front of me. No braking assist or front collision warning issued. Airbags deployed. The car is currently at Joe Myers Collision Center in…
On 1/14/2026, I was pulling into a parking space in a parking garage when the vehicle abruptly accelerated causing the vehicle to hit the concrete wall in front of me. No braking assist or front collision warning issued. Airbags deployed. The car is currently at Joe Myers Collision Center in Houston, Texas to obtain an estimate for repair. The police did not respond to reported incident. Incident was reported to my insurance company immediately.
- Service brakes
Following a professional brake flush at Roger Beasley Mazda Central in Austin, Texas, the left front brake bleeder screw was left loose. This resulted in a significant loss of brake fluid over several days, causing a 'Brake Warning' light to illuminate and a visible reduction in braking…
Following a professional brake flush at Roger Beasley Mazda Central in Austin, Texas, the left front brake bleeder screw was left loose. This resulted in a significant loss of brake fluid over several days, causing a 'Brake Warning' light to illuminate and a visible reduction in braking performance. A secondary inspection by an independent mechanic confirmed the screw was not tightened, which caused corrosive fluid to leak onto the wheel and compromised the safety of the vehicle.
- Steering
The contact owns a 2023 Mazda CX-50. The contact stated that the steering wheel was loose. The contact was able to move the steering wheel up and down very easily. The contact stated that the vehicle was involved in a crash 7 months ago, and the steering wheel started to become loose one week ago.…
The contact owns a 2023 Mazda CX-50. The contact stated that the steering wheel was loose. The contact was able to move the steering wheel up and down very easily. The contact stated that the vehicle was involved in a crash 7 months ago, and the steering wheel started to become loose one week ago. There was no warning light illuminated. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 40,585.
- Electrical system › 12v/24v/48v battery · Latches/locks/linkages › Doors › Lock
2023 Mazda cx50 with 28k miles. This vehicle was purchased 3mths ago. The cx50 has locked me out 5 times & had a dead battery each time. Has been to dealership 3 times. No repairs made after dealership doing battery drain extensive testing. Cycle of this happening 3 times. I’ve been in a…
2023 Mazda cx50 with 28k miles. This vehicle was purchased 3mths ago. The cx50 has locked me out 5 times & had a dead battery each time. Has been to dealership 3 times. No repairs made after dealership doing battery drain extensive testing. Cycle of this happening 3 times. I’ve been in a loaner more than my purchased vehicle. It is a safety concern leaving me locked at of my vehicle 5 times. Then when gaining access to vehicle with manual key. Vehicle has had dead battery 5 times all of this occurred over 3 months. With no repairs made from dealerships. It’s been to two different dealerships. Major safety concerns! The dealership has agreed to buyback the cx50. But it has taken a lot of phone calls with dealerships & Mazda corporate. Vehicle is still currently owned by me & awaiting buyback to occur this week. Not a safe vehicle!!! No warning lights no signs of any kind & battery continues to be dead. Battery changed twice by dealership. No other repairs done.
- Engine · Fuel/propulsion system
Cylinder 3, loss of engine power . Safety feature on and off. Life threatening .in the Middle line, suddenly English loss the power almost car behind me crash on us at the time my wife with me in the car . Yes dealer said fuel injector problem , I believe this is more then that . Yes vehicle…
Cylinder 3, loss of engine power . Safety feature on and off. Life threatening .in the Middle line, suddenly English loss the power almost car behind me crash on us at the time my wife with me in the car . Yes dealer said fuel injector problem , I believe this is more then that . Yes vehicle inspected by dealer under warranty I saw engine logo and something malfunction, but at the I was hurry to drive car on the safe side after that I turn off engine.
- Suspension
Wear of Strut Bearing causing crunching sounds at low speed braking and turning. Dealer reports this is due to dirt and debris getting up there. Vehicle has 34,000 miles (out of warranty due to time) and has had only light use off-road on dirt roads (2 camping trips). Not repairing can cause…
Wear of Strut Bearing causing crunching sounds at low speed braking and turning. Dealer reports this is due to dirt and debris getting up there. Vehicle has 34,000 miles (out of warranty due to time) and has had only light use off-road on dirt roads (2 camping trips). Not repairing can cause further damage and failure of suspension components. Vehicle marketed as off-road capable but components not protected properly from dirt/debris from driving off-road.
- Air bags · Seat belts
The contact owned a 2023 Mazda CX-50. The contact stated that while driving 55-60 MPH she crashed into a deer. The air bag did not deploy. The seat belts malfunctioned and failed to secure the occupant. There were no warning lights illuminated. The contact received an alert on her app. The contact…
The contact owned a 2023 Mazda CX-50. The contact stated that while driving 55-60 MPH she crashed into a deer. The air bag did not deploy. The seat belts malfunctioned and failed to secure the occupant. There were no warning lights illuminated. The contact received an alert on her app. The contact sustained injuries to her eye. The contact lost vision in her eye, and medical attention was provided. There were no reported fires. A police report was filed. The vehicle was towed to an unknown location. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The vehicle was deemed a total lost. The failure mileage was approximately 27,000.
- Back over prevention › Rearview system braking · Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
I have had my 2023 Mazda CX-50 for almost two years. Since I got the car, I have had no issues with the i-Activsense until June 2025. The reason I got the newer car was to ensure the safety of my family; however, Mazda failed to do their part. My car was recently involved in a car accident due to a…
I have had my 2023 Mazda CX-50 for almost two years. Since I got the car, I have had no issues with the i-Activsense until June 2025. The reason I got the newer car was to ensure the safety of my family; however, Mazda failed to do their part. My car was recently involved in a car accident due to a faulty system. It appears that the newer Mazda CX-50s were included in a recall, but the 2023 model was not and it should be. On the day of the accident, my daughter was driving my car. The traffic was slowing down, and two lanes of traffic had to merge to one lane due to construction and all of a sudden, the car in front of her slammed on their breaks and the car could not stop in time before hitting them. My car never sent an alert until contact was made with the other car, and the emergency breaking did not activate. After my car hit the other car, an alert came on screen that indicated the i-Activsense was disabled. Once the car was turned off and then back on the alert disappeared. Additionally, I am now having issues with the rear camera not alerting if someone is behind me (car or pedestrian). I have a 2019 Jeep Grand Cherokee that will slam on the break for you if you get too close to an object when you are in reverse. Isn't that what the Mazda CX-50 should be doing?
- Suspension
On [XXX], our 2023 Mazda CX-50 experienced a failure of the control arm, which was confirmed by Auffenberg Mazda of O’Fallon, IL, to be a manufacturer’s defect. Despite this, the dealer informed us that the vehicle was safe to drive. However, Mazda corporate contradicted this, stating the vehicle…
On [XXX], our 2023 Mazda CX-50 experienced a failure of the control arm, which was confirmed by Auffenberg Mazda of O’Fallon, IL, to be a manufacturer’s defect. Despite this, the dealer informed us that the vehicle was safe to drive. However, Mazda corporate contradicted this, stating the vehicle is unsafe to drive and instructed us not to operate it. We were informed that the replacement part will not be available until sometime in July 2025, leaving us without a safe vehicle for nearly two months. Both Mazda corporate and Auffenberg Mazda of O’Fallon, IL, have refused to provide a loaner vehicle or commit to reimbursing rental car expenses during this period. Additionally, Mazda corporate has failed to maintain consistent communication, not returning calls when promised and leaving us without timely updates or resolution. This situation poses a significant safety concern and financial burden, as we are left without a reliable means of transportation due to a confirmed manufacturing defect. We request that the NHTSA investigate this issue, including the conflicting safety assessments provided by the dealer and Mazda corporate, the delay in part availability, and the refusal to provide a loaner vehicle or rental car reimbursement. We also urge an evaluation of the control arm defect to ensure other Mazda CX-50 owners are not at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Service brakes
The stock manufacturer brakes on this vehicle have been known for issues. There is a open recall on some models but according to records my vehicle does not fall under the listed VIN numbers associated with the recall. Although my vehicle experiences the same concerns the recall list stats. The…
The stock manufacturer brakes on this vehicle have been known for issues. There is a open recall on some models but according to records my vehicle does not fall under the listed VIN numbers associated with the recall. Although my vehicle experiences the same concerns the recall list stats. The brakes seem to intermittently have trouble slowing the car down while ascending slopes and coming to a immediate stop. Often you are forced to use excessive force on the pedal and it still does not come to a complete stop.With the amount of forced iv had to use in the past the brakes should lock up and and create a slide but iv never experienced it. If im am not careful and maintain all attention to what its front of me i fear i will create a accident some day. To often in stop and go traffic or abrupt braking situations i have not been able to assure the vehical will stop . This causes concerns due to always having to travel at slower speeds and politically car repair bills. The life expectancy on the brakes are wearing out quickly. I am not a aggressive driver so i should have no problems with premature brake wear. Iv had the brakes inspected by the same dealership multiple times but they always say there's nothing wrong. The brakes have felt the same since purchasing date. Now we are two years into own the vehicle. The dealership is no help and the manufacture is not as well.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
- 11011140When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
- 11011138Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\".
- 11011135Some customers may experience the audio sound pausing when the engine restarts after i-stop operation under the following situations. The symptoms are caused by an improper part installation in the audio amplifier. A voltage drop error detection of the power source may be too sensitive.
- 11010991Some customers may experience that despite placing the MagSafe-equipped iPhone at the center of the wireless charger, charging stops after about ten seconds. MagSafe-equipped iPhones use magnets to align the charger and the device. When charging MagSafe-equipped iPhones with a non-MagSafe compatible charger, improper alignment can cause the magnetic field required for charging to be disrupted by the magnets, significantly reducing charging efficiency. The wireless charger (Qi) installed in the CX-50 is not MagSafe compatible and has a relatively small charging tray. Therefore, for larger devices such as iPhone 13 Pro Max, there may be insufficient space for proper alignment, resulting in decreased charging efficiency.
- 11009655This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
- 11009649Some customers may complain that a door beltline molding is loose, fell off, or is missing.
- 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11009641NOTE: All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA05_11026). NOTE: If current version is not 7000C0A-NA05_*****, this TSB is not applicable. NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Android and Android AutoTM are registered trademarks of Google LLC. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
- 11009639Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).
- 11008580Mazda Connect Services - Frequently Asked Questions (FAQ)
- 11008579Mazda Connect Services - Frequently Asked Questions (FAQ)
- 11008578When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
- 11008577Some customers may complain about scratches on the instrument cluster lens.
- 11008576Qi Wireless Charger symptom troubleshooting.
- 11008575Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
- 11008574Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.
- 11008573Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control
- 11008571Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- 11008568Some customers may experience a Telematics Malfunction message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.
- 11008430This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
- 11008428The CX-50 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
- 11008423The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction. BSM system indicates vehicle on the opposite side. i-ACTIVSENSE indicator ring will not turn green Rear Cross Traffic Alert (RCTA) does not work Rear side radar sensor aiming may fail TPMS DTC(s) stored
- 11007029For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
- 11007027Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
- 11007024Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2021 Mazda3 and 2020-2021 CX-30 are present.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11007018Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.
- 11007013Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- 11007010Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
- 11007009Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11006995Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- 11006918When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. To reduce the risk of this occurrence, the AUTO function is disabled if the power window is operated 10 consecutive times without being fully closed (turning the ignition OFF and then ON does not reset the counting). If the power window is fully closed before the 10th time, the counting restarts and the AUTO function is not deactivated.
- 11006903The removal and installation procedures for front seat components are missing from MGSS. Please follow these two procedures in this SA until the WSM is updated.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11005551At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. Wrinkles may not be completely removed after the repair is completed. Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.
- 11005538Some customers may experience a Telematics Malfunction message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003397Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
Every Mazda CX-50 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.