2024 Mazda CX-90
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Mazda › CX-90 › 2024
These records cover every 2024 Mazda CX-90. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2024 Mazda CX-90. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Risk and remedy
Risk
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy
Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Risk and remedy
Risk
An ESU that does not function properly, increases the risk of a crash.
Remedy
Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
Risk and remedy
Risk
Loss of drive power increases the risk of a crash.
Remedy
Dealers will reprogram the PCM and ECM software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
Risk and remedy
Risk
An engine that fails to restart increases the risk of a crash.
Remedy
Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
Risk and remedy
Risk
Loss of drive power increases the risk of a crash.
Remedy
Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The brakes may activate suddenly due to the automatic braking system falsely detecting certain objects while driving.
Risk and remedy
Risk
Unexpected braking increases the risk of a crash.
Remedy
Dealers will reprogram the vehicle control module (VCM) with updated software, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6724E.
Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist.
Risk and remedy
Risk
Loss of power steering assist while driving increases the risk of a crash.
Remedy
Dealers will replace the spring engaging the worm gear and reapply grease to the gear teeth, free of charge. Owner notification letters were mailed March 6, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6524A.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy
Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
Risk and remedy
Risk
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…
Risk and remedy
Risk
Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
Remedy
Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
Risk and remedy
Risk
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.
Owner complaints
369 complaints8 involved a crash1 involved a fire11 injuries
What owners report most
Latest complaints
- Structure › Body
Rear door handles stick in the open position intermittently. Seems to happen more when weather is wet. Dealer fixed this problem once after a TSB was issued, but it is happening again. Dealer has not been able to replicate in person again and originally would not open case based on video of it…
Rear door handles stick in the open position intermittently. Seems to happen more when weather is wet. Dealer fixed this problem once after a TSB was issued, but it is happening again. Dealer has not been able to replicate in person again and originally would not open case based on video of it happening. Upon contacting the manufacturer, the dealer was instructed to open a tech line case. If the door outer door handle stays in the open position when the door is closed it prevents the inner door handle from opening the door which caused my daughter to be stuck in the car until someone could let her out.
- Steering
Steering binds during turns on highway and steering wheel is hard to return to straight.
- Steering
When driving the vehicle both at highway speed and city speed (but more noticeable at highway speed) after turning the wheel to turn the car, when trying to return to straight the steering wheel "sticks" and I have to force it to return to center. This problem has been going on for several months…
When driving the vehicle both at highway speed and city speed (but more noticeable at highway speed) after turning the wheel to turn the car, when trying to return to straight the steering wheel "sticks" and I have to force it to return to center. This problem has been going on for several months so I took it to the Mazda dealership where I purchased the car, and they confirmed the problem. The dealer said it was not under a further recall (they had previously applied lubricant to the steering mechanism) and at this time not covered by warranty (I have exceeded the 36,000 mile warranty). Awaiting further information on coverage by my extended warranty. This is a serious safety concern as the car unexpectedly causes steering issues and I have almost hit other vehicles on the highway because of the sticky steering.
- Steering
Our 2024 Mazda CX 90 is experiencing the well known “sticky steering wheel” problem that reveals itself as a post-recall fix failure.
- Steering
Steering malfunction was recalled in January 2024. Although it was reported as fixed, the sticky steering has returned. Dealership stated that vehicle requires a new motor that powers steering. Steering has continued to become more difficult to turn and we are concerned about driving the car.
- Steering
My 2024 Mazda CX-90 PHEV received the steering gear remedy for Recall 24V022 (Mazda 6524A), at about 10,000 miles. Around three weeks ago, the same condition the recall was meant to fix came back. While driving, the steering suddenly and without warning becomes heavy and hard to turn, requiring…
My 2024 Mazda CX-90 PHEV received the steering gear remedy for Recall 24V022 (Mazda 6524A), at about 10,000 miles. Around three weeks ago, the same condition the recall was meant to fix came back. While driving, the steering suddenly and without warning becomes heavy and hard to turn, requiring much more effort to steer. This now occurs basically any time the vehicle is moving, including almost the entire drive to the dealership this morning. It is most impactful when on a curve or turn especially on the highway, as the wheel will stick and not allow slight movements forcing me to jerk the wheel a bit to get the proper angle to turn. No warning lights or messages appear on the dashboard when it happens. Luckily no crash or injury has occurred yet, but I don't feel safe on the highway. Today, October 23rd, I took the vehicle to an authorized Mazda dealer and reported that the recall symptom had returned. The dealer confirmed the condition and recommended replacing the steering rack and related parts, quoting $3,136.41 as a customer-paid repair. The dealer has submitted a goodwill request to Mazda, and I have opened a case with Mazda's Customer Experience Center. As of today, the defect has not been repaired. This appears to be the same post-remedy condition described in NHTSA Recall Query RQ26002. The recall remedy did not permanently correct the defect on my vehicle. Because the steering can become heavy without warning, I am concerned about losing control during a turn or an emergency maneuver. I believe Mazda should correct this safety defect at no cost to owners.
- Steering
I have taken the care more than once to the dealership to fix a sticky steering wheel but it keeps happening.
- Steering
The Electric Power Steering Rack and Pinnion is sticking while turning and will not return properly without help.
- Electrical system · Engine · Fuel/propulsion system
While driving through a busy intersection with my family inside the vehicle, my 2024 Mazda CX-90 suddenly experienced a complete loss of propulsion. Pressing the accelerator pedal produced no response, leaving the vehicle unable to accelerate or maintain speed. The vehicle displayed warning…
While driving through a busy intersection with my family inside the vehicle, my 2024 Mazda CX-90 suddenly experienced a complete loss of propulsion. Pressing the accelerator pedal produced no response, leaving the vehicle unable to accelerate or maintain speed. The vehicle displayed warning messages stating “Engine malfunction” and “Stop safely and shift to Park.” I was forced to rely on the vehicle’s remaining momentum to coast out of the busy intersection and into a nearby gas station. This unexpected loss of propulsion created an extremely dangerous situation and placed my family at serious risk of a collision with surrounding traffic. Following the incident, the vehicle was taken to Hiley Mazda, where technicians diagnosed a failed 48-volt mild-hybrid battery and ordered a replacement under warranty. A leaking radiator was also discovered during the same service visit. This vehicle has an extensive history of electrical malfunctions, abnormal i-Stop operation, software-related issues, and previous safety concerns. However, this incident was particularly alarming because the vehicle completely lost propulsion while operating in active traffic. I am extremely concerned that this type of failure could occur in other Mazda CX-90 vehicles, potentially resulting in a serious accident or injury. I am requesting that NHTSA investigate this sudden loss-of-propulsion failure and determine whether it represents a broader safety defect affecting Mazda’s 48-volt mild-hybrid system.
- Steering
I am reporting a potentially dangerous steering defect in my Mazda CX-90. The steering problem initially developed approximately two months ago at around 8,500 miles and has progressively worsened. The vehicle currently has 9,443 miles, and the steering now catches or binds during nearly every…
I am reporting a potentially dangerous steering defect in my Mazda CX-90. The steering problem initially developed approximately two months ago at around 8,500 miles and has progressively worsened. The vehicle currently has 9,443 miles, and the steering now catches or binds during nearly every low-speed turn. Specifically, when making turns at approximately 10 mph, the steering wheel appears to catch or become stuck about halfway through the turn. I must apply additional force to overcome the resistance and straighten the steering wheel. The steering does not move smoothly or return to center as expected. This is no longer an occasional occurrence. It happens during nearly every low-speed turn, making the vehicle's steering unpredictable and unsafe. I have owned and driven numerous vehicles and have never experienced this behavior. My wife refuses to drive the vehicle because she does not feel safe operating it. I am concerned that the unexpected steering resistance could result in a loss of vehicle control or an accident. I recently learned of Mazda's steering recall (NHTSA 24V-022), involving excessive friction in the electric power steering worm gear assembly, and a subsequent NHTSA investigation into reports of similar steering problems. I have scheduled a dealership service appointment for October 20, 2026, to have the steering system inspected. Given the increasing frequency and severity of this issue, I am requesting that NHTSA investigate whether my vehicle is experiencing the same steering defect identified in previous complaints and determine whether additional corrective action is necessary.
- Unknown or other
The component of concern is my interior rearview mirror and it's mounting piece. While i was driving the entire rearview mirror and it's mounting piece detached together and fell off. there was no collision , and there was no visible damages to the windshield. The exact cause of detachment is…
The component of concern is my interior rearview mirror and it's mounting piece. While i was driving the entire rearview mirror and it's mounting piece detached together and fell off. there was no collision , and there was no visible damages to the windshield. The exact cause of detachment is unknown. The safety concern is the interior rearview mirror used to see traffic behind the vehicle is no longer available that was included with my vehicle. The unexpected detachment affected my ability to use the mirror while driving. I had my care serviced in Maryland at the dealer service center and my rearview mirror and it's mounting was inspected for broken pieces . The rearview mirror and mounting was repaired at the service center after the inspection. As soon as i pulled off made a right turn at the first traffic light the mirror and mounting fell down . I returned within minutes to the same service center and was given a refund and was informed the tech can't fix the mirror / mounting. I reported the issue to Mazda Corporate and requested assistance. Mazda declined to provide goodwill assistance after the dealership service manager classified the issue as an external concern . My auto insurance company advised me that the incident falls under mechanical breakdown and is not covered . No warning messages prior . I am requesting that this incident be documented and reviewed to determine whether a defect involving the rearview mirror mounting assembly or attachment may have contributed to this failure. The detached mirror and mounting pieces may be available for inspection upon request. The specific componet failure has not yet been independently confirmed.
- Steering
We recently purchased a used 2024 Mazda CX-90 and noticed that upon driving on winding roads at approximately 35-45 mph when turning the wheel on a curve in the road, the steering wheel would stick in position and then fight to go back to center. It almost felt like the steering wheel was fighting…
We recently purchased a used 2024 Mazda CX-90 and noticed that upon driving on winding roads at approximately 35-45 mph when turning the wheel on a curve in the road, the steering wheel would stick in position and then fight to go back to center. It almost felt like the steering wheel was fighting me. After about a week of driving the vehicle both my wife and I experienced the same issue. We noticed that when turning to the left, it stuck in position longer than when turning to the right but in both directions, the same issue occurred. We brought it to the dealership and they said they could not recreate the issue and said the car is fine. I do not feel safe driving the car and now we are stuck with it.
- Steering
I took my 2024 Mazda CX-90 PHEV to the Mazda dealership due to a sticky steering and jerking while turning at high and low speeds. I did some research and found Safety Recall 6524A. The dealership said my vehicle did not have any pending/open recalls so they could not do anything with that…
I took my 2024 Mazda CX-90 PHEV to the Mazda dealership due to a sticky steering and jerking while turning at high and low speeds. I did some research and found Safety Recall 6524A. The dealership said my vehicle did not have any pending/open recalls so they could not do anything with that information. They charged me a diagnostic fee, and recommended a complete steering rack replacement. However, I am outside the warranty for my vehicle. I checked the Mazda Recall info webpage myself, typed in my VIN and the recall does show up as CLOSED. I would like to have this safety recall re-repaired, since it is a safety concern for me and my family. This issue has almost caused me to have an accident more than a few times at high speeds, and this safety recall 6524A EXACTLY describes the problem. I have no information as to when the recall was repaired on my vehicle, as I purchased it used. No other symptoms or warning lights have popped up, and I have noticed this issue a few weeks ago.
- Steering
No specific incident happened however, oftentimes while driving, I experience "stickey steering" which I have researched and appears as though affected 2024 CX-90 Mazda's. Whili I am driving around sharp turns or on/off ramps that are curved, my steering wheel gets stuch and I have to manually…
No specific incident happened however, oftentimes while driving, I experience "stickey steering" which I have researched and appears as though affected 2024 CX-90 Mazda's. Whili I am driving around sharp turns or on/off ramps that are curved, my steering wheel gets stuch and I have to manually ensure that when I am straightening out the steering wheel, that I don't over correct, merge over the cross line or hit another oncoming vehicle.
- Steering
Safety Recall 6524A (NHTSA Campaign 24V022000) was previously performed on this vehicle. However, the 'sticky steering' and sudden increase in steering effort have entirely returned. The dealership is stating a full steering rack replacement is required but Mazda is denying warranty coverage due to mileage. This is a recurring safety defect that the initial recall remedy failed to permanently resolve.
- Electrical system › 12v/24v/48v battery · Engine and engine cooling › Cooling system › Radiator assembly
The contact owns a 2024 Mazda CX-90. The contact stated that the vehicle was previously repaired by a dealer. While driving, the vehicle lost motive power. The contact turned off and restarted the vehicle. Additionally, the front passenger’s seat failed to move as needed. The vehicle was taken to…
The contact owns a 2024 Mazda CX-90. The contact stated that the vehicle was previously repaired by a dealer. While driving, the vehicle lost motive power. The contact turned off and restarted the vehicle. Additionally, the front passenger’s seat failed to move as needed. The vehicle was taken to the dealer, and it was determined that there was a radiator and battery case leak. The contact was informed that the vehicle was unsafe to drive and was provided a loaner vehicle. The dealer replaced the battery and the front passenger’s seat electric switch. The battery case and radiator needed to be replaced. The manufacturer was notified of the failure by email. The failure mileage was 46,464.
- Steering › Rack and pinion
The contact owns a 2024 Mazda CX-90. The contact stated that the steering rack coil was previously replaced under a recall. The contact stated that while driving 40 MPH off the highway, the contact suddenly lost steering and directional control, and the vehicle independently veered out of the lane.…
The contact owns a 2024 Mazda CX-90. The contact stated that the steering rack coil was previously replaced under a recall. The contact stated that while driving 40 MPH off the highway, the contact suddenly lost steering and directional control, and the vehicle independently veered out of the lane. The contact was able to regain control after several attempts. The contact initially believed that the vehicle had hydroplaned; however, the failure reoccurred a month later. The contact stated that while driving 35 MPH on another occasion, the driver completely lost steering and directional control. The vehicle independently veered to the left and moved uncontrollably while the contact attempted to turn right. The steering wheel felt firm and was stuck before overcorrecting, causing the rear passenger’s side rim to strike a curb on the right. The vehicle was towed to the dealer, where it was diagnosed and determined that the steering rack had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure by phone. The failure mileage was approximately 39,900.
- Steering
I am experiencing the intermittent sticky steering defect on the highway. It begins as a binding sensation during micro-corrections at high speeds, and then the steering remains notched and heavy for the rest of the drive at lower speeds. It doesn’t happen 100% of the time. I need to be driving for…
I am experiencing the intermittent sticky steering defect on the highway. It begins as a binding sensation during micro-corrections at high speeds, and then the steering remains notched and heavy for the rest of the drive at lower speeds. It doesn’t happen 100% of the time. I need to be driving for a little while on the highway before it starts. I took it back to dealership but they couldn’t get it to do the same thing but they did add grease to a part of the steering. It seemed ok for a few weeks, but it is now back again. I am going to call the dealership back because they advised to let them know if it does start happening again.
- Exterior lighting
Sometime around Dec 2025 I noticed the headlights would flicker from time to time producing inconsistent and unsatisfactory illumination in front the vehicle and at times causing a blinding effect to oncoming drivers. The vehicle was taken to the Mazda dealership where they loaded some software in…
Sometime around Dec 2025 I noticed the headlights would flicker from time to time producing inconsistent and unsatisfactory illumination in front the vehicle and at times causing a blinding effect to oncoming drivers. The vehicle was taken to the Mazda dealership where they loaded some software in an attempted fix and stated that if that didn’t fix the problem, they would have to order the headlight switch and I would need to reschedule the vehicle back for the replacement. It took a few more months before I noticed the problem wasn’t fix. At that time I was getting ready to take the vehicle back to a Mazda dealership for some unrelated work, so I added that to the list of things to be addressed at the dealership during that visit. Before my scheduled appointment, I was able to determine that the problem only occurred while it was raining. At the dealership they mentioned that this problem had now been reported by others and was determined to be the result of water running off the front of the hood onto and down the front of the headlights. The fix was to install some “eyelids” to channel the water away from the headlights but I needed to reschedule a visit due to parts not being on hand at this time. I rescheduled the visit and had the suggested fix complied with, only to find out during the next rain fall that it only helped a little with the flickering but that the problem still existed. I mention this to the dealership to which they responded that they have done all that Mazda recommended and that there was nothing else they could do. Several months later I took the vehicle back to the dealership for another unrelated issue and to have the headlight problem reinvestigated for a possible permanent fix to which I was informed that there was no new info on this issue and that Mazda had done all that they could do at this point.
- Steering
The steering gets stuck on making a sweeping left turn on the interstate. It will hold that position until the driver exerts pressure to turn the steering wheel to the right. As it releases, the car swerves to the right a bit. The dealer was asked to check for a malfunction but claimed they can not duplicate it. The is a dangerous problem at 65 or 70 mph. Thank you!
- Steering
At high speeds, when turning around a bend the steering wheel gets sticky and will get stuck and then suddenly move again. This can happen 2-3 times as the wheel is turned around a bend.
- Steering
The steering wheel last week suddenly started intermittently locking up mid-turn. It will catch or get "stuck" in whatever position you held your turn in, and will not go back to the 12 o'clock position without forceful interventions to bring it back. Even knowing it was happening and being…
The steering wheel last week suddenly started intermittently locking up mid-turn. It will catch or get "stuck" in whatever position you held your turn in, and will not go back to the 12 o'clock position without forceful interventions to bring it back. Even knowing it was happening and being prepared for it, it locked up so badly driving 60mph around a curve on the highway that it almost made me fly off the road! This is extremely dangerous and unacceptable. I can no longer let me family ride in this car and I don't know what to do.
- Steering
I was making a left turn and the steering wheel did not return to center and was stuck in the left turn position. I had to manually force it back. This happened again a few minutes later on another left turn.
- Steering
Steering is notchy/sticky and hard to return to center at all speeds, stopped and on the highway. It drifts on the highway and needs constant corrections.
- Steering
Steering wheel sticks while going left. Getting worse. Mazda says no recall
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Momentary increase in steering effort after recall remedy
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American…
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
- 11011140When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
- 11011138Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\".
- 11011135Some customers may experience the audio sound pausing when the engine restarts after i-stop operation under the following situations. The symptoms are caused by an improper part installation in the audio amplifier. A voltage drop error detection of the power source may be too sensitive.
- 11010995The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
- 11010993Some vehicles may exhibit misalignment (in any direction) between the rear end of the front door glass run-channel (1) and the front end of the rear door glass run-channel (2).
- 11010989Some customers may complain that the heater does not work properly and that a warning about a hybrid abnormality appears on the Instrument Cluster. Upon inspection, the vehicle may have DTC P0AA6:00 (High voltage insulation malfunction: Decrease in vehicle insulation resistance) stored in memory. This may be caused by an internal meltdown of the water heater. To eliminate this concern, the water heater heat dissipation performance has been enhanced.
- 11010988Some vehicles may exhibit a loud vibration noise when the electric A/C compressor is operating. Due to processing variation of the counter-balance bushing (a weight to balance eccentric rotation) installed in the electric compressor, some of the bushing strongly interferes with the shaft, resulting in the humming noise. To eliminate this concern, the machining accuracy of the counter-balance bushing has been improved.
- 11010987Some customers may experience a chatter (metallic knocking) noise from the underbody area when driving on rough roads. This may be caused by the contact between overlapping sections of the exhaust system insulators (Front No.1 and No.2) due to vibration. There is no mass production change planned.
- 11009657The right-side hood strut features a two-step mechanism for opening and closing. The first step is for general, the second step is for service mode. When you open the hood, after completing the hood in service mode, the stay damper might rattle because it loses internal pressure support to the hoodfender- strut system. This is normal operation and not a sign of any malfunction, no parts should be replaced.
- 11009656This Parts Flash replaces Parts Flash 24-01R1 dated September 19, 2024. Due to a manufacturing change, the CX-70 and CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. The new/superseded design can be used in place of the old/original design as the coolant hose (D-Code 21-5LX) is no longer needed to be used. Transmission part numbers beginning with supersession level A have had this change.
- 11009655This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
- 11009652Some vehicles may experience a transmission warning light on or flashing in the instrument cluster with no DTCs after a full transmission replacement. This will affect the configuration or learning with MDARS.
- 11009650This Service Alert provides information for the following symptoms. Although Battery State of Charge (SOC) is full, Maximum Driving Distance Display shows 1 mile (1 km). Although Battery SOC is full, the vehicle cannot drive using EV mode (using electric motor power only) and will use HEV mode (using both electric power and a gas engine. This is caused by low ambient temperature and low battery temperature. EV mode is suspended until the battery warms up to protect it from degradation and the gas engine will power the vehicle. This is normal operation. If the battery pack is able to warm up, EV mode will start and the display will change to show the correct Maximum Driving Distance Display for EV mode.
- 11009648Some customers may experience a grunt or grind noise when the transmission shifts from 1st gear to 2nd gear. The grunt-type noise is produced during the 2nd gear engagement. This issue will not affect the driveability or reliability of the vehicle. The vehicle is safe to drive. It is OK to release the vehicle back to the customer.
- 11009646Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a CX-90 equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgates optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicking motion around the hitch.
- 11009645Some customer may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button Interior lights do not illuminate DTC P2507:00 - PCM, PCM POWER SYSTEM: (LOW INPUT) stored. DTC U0156:00 - PCM, CAN communication system, Communication error with CMU (Connectivity Master Unit). This may be caused by Fuse F1 not fully seated (poor terminal tension) or a poor ground connection at the front harness connector G03.
- 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11009642Due to a manufacturing change, the CX-70/CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. Old design originally required a coolant line running to the top of the bell housing, the new design has omitted the hole and need for the coolant line. The new/superseded design can be used in place of the old/original design and the coolant hose is no longer needed to be used.
- 11009640Mazda Connect Infotainment System. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA11_10014). NOTE: If current version is not 7000C0A-NA11_*****, this TSB is not applicable. NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Android and Android AutoTM are registered trademarks of Google LLC. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
- 11009639Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).
- 11009638Some vehicles may exhibit a rattle noise from the rear end of the rear glass panel on the panorama sunroof. This may be caused by body vibration while driving and slight gaps (1) between the fastener mounting to the headliner and the sunroof frame. To eliminate this concern, the fastener has been modified to restrain the rattling. NOTE: For 2024 CX-90 with a rattle noise in the center of the sunroof (the front glass panel), see TSB 09-010/24 - RATTLE NOISE FROM CENTER OF PANORAMA SUNROOF.
- 11009633Some vehicles may exhibit a rattle noise from the panorama sunroof. This may be caused by: Body vibration while driving and/or outside-temperature changes creating slight gaps between the plastic grommets and the roof reinforcement cover during use. A slight gap between the drip rail and the roof reinforcement, causing interference. To eliminate this concern, the shape of the panorama sunroof unit will be modified. NOTE: If the rattle noise is from rear end of the sunroof (the rear glass panel), refer to TSB 09-045/24 - RATTLE NOISE FROM REAR END OF PANORAMA SUNROOF WHILE DRIVING. This TSB is NOT applicable. Customers having this concern should have their vehicle repaired using the following repair procedure.
- 11009632Some vehicles may exhibit different air temperature coming from the center ventilation grille on the left and right. This is caused by the mixing control of hot and cold air not being correct. To eliminate this concern, the air control unit has been modified to improve the air mixing control by adjusting the vent door's opening angle.
- 11009631Some customers may complain about a delayed response during re-acceleration after deceleration. The delayed response during idle restart after i-stop, just before the vehicle stops, may cause this symptom. To eliminate this concern, the control software of the TCM has been modified.
- 11008580Mazda Connect Services - Frequently Asked Questions (FAQ)
- 11008579Mazda Connect Services - Frequently Asked Questions (FAQ)
- 11008578When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
- 11008577Some customers may complain about scratches on the instrument cluster lens.
- 11008576Qi Wireless Charger symptom troubleshooting.
- 11008575Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
- 11008574Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.
- 11008573Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control
- 11008571Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- 11008568Some customers may experience a Telematics Malfunction message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunction) or U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.
- 11008430This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
- 11008427After an HV inverter replacement, there is no instruction in the WSM to perform Initial Learning of the Electric Motor Speed Sensor. This is required after replacing the inverter or electric motor. As a result, when attempting to start the vehicle, the Internal combustion (ICE) engine will start and then stop with DTC P0C17 stored. If this DTC is set, refer to P0C17:00 [SGC2/DMCM (e-SKYACTIV PHEV)] in the troubleshooting manual. NOTE: When attempting to complete the Learn of Electric Motor Speed Sensor with MDARS, it will be unsuccessful until the vehicle is shut off and left undisturbed for 1-2 hours. Make sure the 12V battery is fully charged and the EV battery is charged, then connect the battery and wait a minimum of 1-2 hrs with the ignition OFF before proceeding directly to the relearn procedure. DO NOT start the engine until directed to do so in the relearn procedure.
- 11008426Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a CX-90 equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgates optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicking motion around the hitch.
- 11008425Some customers may complain that the MyMazda App Remote Engine Start function fails. MX-30 and PHEV vehicles do not have a Remote Engine Start function; instead, they are equipped with the following remote functions: Start / Stop Charge Climate On / Off
- 11008421Some customers may complain about a low washer fluid level warning message even though a visual inspection of the washer fluid tank looks like it still has a fair amount of fluid in it. With the CX-90 and CX-70 introduction of the front-engine and rear-wheel-drive layout, the washer tank shape was changed from a vertical to a horizontal type. This makes it look like there is still enough liquid left if viewed from the spout when the warning light comes on.
Every Mazda CX-90 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.