2025 Mazda CX-90

Recalls

2 recalls name the 2025 Mazda CX-90. Newest first.

• Electrical system › Body control module › Software

  Sep 2, 2025NHTSA 25V568000104,854 vehicles

  Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.

  Risk and remedy

  Risk

  An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.

  Remedy

  Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.

  Full recall details →

• Electrical system › Software

  Oct 31, 2024NHTSA 24V81400080,915 vehicles

  Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.

  Risk and remedy

  Risk

  An ESU that does not function properly, increases the risk of a crash.

  Remedy

  Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.

  Full recall details →

Owner complaints

What owners report most

1. Service brakes9
2. Forward collision avoidance9
3. Unknown or other9
4. Engine7
5. Lane departure4
6. Fuel/propulsion system4
7. Electrical system4
8. Power train3
9. Steering3
10. Back over prevention2

Latest complaints

• Oct 12, 2026WA
  Unknown or other
  I was driving on the freeway at about 60mph with my family in the car (kids in backseat). The sunroof spontaneously exploded (sounded like a gunshot went off in the vehicle). Most of the glass shot upward and behind us. The sunshade was closed so no one was injured, but this is a huge safety hazard…

  I was driving on the freeway at about 60mph with my family in the car (kids in backseat). The sunroof spontaneously exploded (sounded like a gunshot went off in the vehicle). Most of the glass shot upward and behind us. The sunshade was closed so no one was injured, but this is a huge safety hazard to drivers in the vehicle as well as behind us on the road. The dealer is trying to pass it off as a rock hitting the windshield. I suppose there is no official way to prove whether this did occur, but EVEN SO, in any event, if a rock caused the sunroof to EXPLODE as opposed to just shattering or chipping that is a huge manufacturing safety issue. Sunroofs should never explode. The car is currently sitting at the dealer, I'm going to request a formal inspection.

• Oct 5, 2026VA
  Steering
  The steering seems to be malfunctioning and is hesitant or sticking when operating the vehicle. The steering wheel seems to hesitate or stick only during left hand turns, even slight ones. If you do not manually pull the steering wheel back after turning, it will stay in the position and not return…

  The steering seems to be malfunctioning and is hesitant or sticking when operating the vehicle. The steering wheel seems to hesitate or stick only during left hand turns, even slight ones. If you do not manually pull the steering wheel back after turning, it will stay in the position and not return as it should. This issue posses a severe safety risk to my family and others if the steering component does not perform properly. An accident could easily occur as a result of this issue. The issue has not been confirmed by an authorized dealer yet. I am taking the vehicle to a Mazda dealership in the next week or so. No warning lamps or messages occur prior to or during the issue. This issue was first noticed 9/21/26.

• Oct 5, 2026IN
  Fuel/propulsion system
  I stopped for gas and when I removed the gas cap air came of out of the filler pipe like it was under high pressure. I could not fuel the vehicle because of the force of the air coming out of the tank blew gas out and shut off the pump. I started and shut off the car numerous times without the…

  I stopped for gas and when I removed the gas cap air came of out of the filler pipe like it was under high pressure. I could not fuel the vehicle because of the force of the air coming out of the tank blew gas out and shut off the pump. I started and shut off the car numerous times without the gas cap on and with it on which did nothing to affect the issue. It finally stopped after turning off all fans, radio and all accessories in the car and starting it without gas cap. The symptom lasted for more than 25 minutes. When I took my vehicle in for service they told me it was due to temperature change. I have not experienced anything like this with any other vehicle.

• Oct 4, 2026VA
  Electrical system · Engine · Unknown or other
  The vehicle utilizes I-Stop, which comes on when stopping and while traveling down the interstate when the computer isn’t registering throttle input as a way to increase fuel economy. At least a dozen times now, the vehicle has failed to register throttle input, which isn't allowing the vehicle to…

  The vehicle utilizes I-Stop, which comes on when stopping and while traveling down the interstate when the computer isn’t registering throttle input as a way to increase fuel economy. At least a dozen times now, the vehicle has failed to register throttle input, which isn't allowing the vehicle to restart when traveling down the road. The tachometer will remain at zero even with the pedal all the way to the floor. This has even happened while traveling down [XXX] in Northern Virginia placing myself and my family at risk of a collision. We have taken the vehicle in for service and mazda has been unable to replicate the issue or successfully diagnose the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Oct 2, 2026OH
  Back over prevention › Rearview system braking · Forward collision avoidance › Warnings · Service brakes
  My 2025 Mazda CX-90 PHEV has experienced multiple incidents of sudden, uncommanded hard braking when there was no visible obstacle or danger in front of the vehicle. The most serious incident occurred on September 4, 2026, during rush hour traffic. The vehicle beeped, a warning that said "BRAKE!!"…

  My 2025 Mazda CX-90 PHEV has experienced multiple incidents of sudden, uncommanded hard braking when there was no visible obstacle or danger in front of the vehicle. The most serious incident occurred on September 4, 2026, during rush hour traffic. The vehicle beeped, a warning that said "BRAKE!!" appeared on the dash, and abruptly braked without driver input, creating a significant rear-end collision risk. My dog was thrown from the back seat as a result of the braking. Another unexpected braking incident occurred the following morning when I was backing out of my driveway. Similar unexpected braking behavior has occurred earlier in my ownership of the vehicle as well. I brought the vehicle to a Mazda dealership for diagnosis on September 10, 2026 (their earliest available appointment). They kept and tested the vehicle, but were unable to reproduce the condition or identify a cause. No repair has been made that explains or corrects the unexpected braking. On October 2, the dealership informed me that the vehicle was ready to be picked up and that they considered nothing to be wrong with it. The service manager, Rocky, told my husband that a "critter or shadow" could have caused the braking. I did not observe any squirrel, pedestrian, vehicle, object, or other hazard in front of or behind the vehicle during the incidents. I remain concerned that the vehicle may unexpectedly apply the brakes again, particularly in traffic and/or with my young son in the car. I do not feel comfortable driving it with my family while the cause is unidentified and no repair has been attempted. Mazda has been notified of the issue and I have requested a repurchase/buyback of the vehicle.

• Sep 17, 2026FL
  Fuel/propulsion system · Unknown or other · Visibility/wiper

  The vehicle experience a "Severe Engine Malfunction" alert on the dash board. Mazda Dealership stated it was low pressure fuel pump needed to be replaced at a few months of ownership. Automatic wipers malfunctioned because wipers were hitting the front pillars at driver side. Mazda dealership disabled auto wiper functionality. Unknown Leak found on passenger side beneath the battery area.

• Sep 16, 2026NY
  Service brakes

  So, if the car is on electric and I press on break, sometimes breaks feels like it's delayed to response. The car will switch to gas after it and the break will work. This happened to me in the 2024 and 2025 CX90 PHEV version. I had that issue multiple times.

• Sep 13, 2026CA
  Service brakes

  The brakes make noise. I asked Mazda if there were any recall. The service person replied there is on the brakes but they were doing it in groups and it was not my group yet.

• Aug 23, 2026NV
  Fuel/propulsion system
  Recently, while driving our Mazda CX-90 (2025) we noticed a persistent and constant odor of fuel/gasoline vapors arise from the vehicle. We noticed this after driving the vehicle approximately 120 min from Las Vegas, NV to St. George, UT. The smell was intoxicating and nauseating. I took it into 2…

  Recently, while driving our Mazda CX-90 (2025) we noticed a persistent and constant odor of fuel/gasoline vapors arise from the vehicle. We noticed this after driving the vehicle approximately 120 min from Las Vegas, NV to St. George, UT. The smell was intoxicating and nauseating. I took it into 2 local dealerships to investigate and called Mazda USA headquarters and spoke to a supervisor located in Irvine, CA. She explained to me that she gets complaints like this all the time during the summer months and that the larger Cx-90 is known to have the issue of leaking gasoline fumes/smelling of strong gasoline odor. I expressed my concerns for the safety of my family and surrounding environment including the flammable nature as well. The remedy that was provided was similar to the previous stating to park it outside and not fill up the gasoline tank greater than 3/4 full. I expressed that I drive a 2012 Honda Accord and do not have a gasoline leak nor strong odor of this magnitude nor have I ever experienced this before. We live in Las Vegas, NV. I am expected to drive my vehicle less and park it on the street all summer or when temperatures are above 100 deg? She stated, “We live in times where these newer vehicles are not made like the old ones.” I asked, “So is it this model that has the issue?” She replied, “Its the big one right, the CX-90? Yes, the bigger vehicles have this issue.” Is this considered normal to have a valve to release fuel vapors due to high pressures?

• Aug 16, 2026CA
  Engine

  Istop engine malfunction Msp66, 2nd time occurring after recall fix

• Aug 5, 2026TX
  Lane departure › Assist · Lane departure › Blind spot detection · Power train
  ISSUE 1 – UNINTENDED DECELERATION (Power Train): While driving at highway speeds (60–80 mph) with foot off accelerator for approximately 5+ seconds while coasting, the vehicle unexpectedly executes a sharp, single downshift causing sudden unintended deceleration and an RPM spike. No warning lights…

  ISSUE 1 – UNINTENDED DECELERATION (Power Train): While driving at highway speeds (60–80 mph) with foot off accelerator for approximately 5+ seconds while coasting, the vehicle unexpectedly executes a sharp, single downshift causing sudden unintended deceleration and an RPM spike. No warning lights illuminate. Documented on 11 occasions between May 20, 2026 and July 29, 2026; incidents occurred prior to May 2026 but were undocumented. Occurs most frequently decelerating off highway exit ramps but also during general highway coasting in Houston, TX. A passenger was present during multiple incidents. Trailing vehicles are not anticipating the sudden speed reduction, creating rear-end collision risk. ISSUE 2 – FALSE BLIND SPOT / REAR RADAR ALERTS (ADAS): The Blind Spot Monitoring and Rear Radar Sensor systems generate daily false alerts — both audible and visual — when no vehicles or objects are present. Triggers randomly across varying conditions. False alerts have caused multiple aborted lane changes that were otherwise safe to execute. ISSUE 3 – LANE KEEPING ASSISTANCE (ADAS): The LKA system applies forceful steering corrections during intentional, signal-indicated lane changes, including in areas without lane markings. Occurs at highway speeds during on/off-ramp transitions. Corrections have triggered reactive maneuvers by surrounding drivers in dense traffic, causing near-collision situations. Dealer service appointment scheduled August 6, 2026.

• Jul 24, 2026PA
  Service brakes
  I purchased this Mazda new in October 2025. Since purchasing the vehicle, it has unexpectedly applied the brakes on three separate occasions while I was driving under normal conditions. There was no reason for the vehicle to brake, and each incident created a dangerous situation because the vehicle…

  I purchased this Mazda new in October 2025. Since purchasing the vehicle, it has unexpectedly applied the brakes on three separate occasions while I was driving under normal conditions. There was no reason for the vehicle to brake, and each incident created a dangerous situation because the vehicle slowed suddenly without my input. I brought the vehicle to my local Mazda dealership for inspection. The dealership was unable to identify a defect or repair the issue. I was told that the automatic emergency braking system may sometimes react to reflections and that this behavior is considered normal. However, I do not believe it is normal or safe for a vehicle to apply the brakes unexpectedly during normal driving. I no longer feel safe driving this vehicle, especially with my husband and young child as passengers. I am concerned that if the vehicle brakes unexpectedly again, it could cause a rear-end collision or another serious accident. I am submitting this complaint because I believe this may be a safety-related defect involving the automatic emergency braking/forward collision avoidance system. I am requesting that this issue be documented and investigated.

• Jul 17, 2026IL
  Unknown or other
  Following a period of heavy rainfall, I entered my vehicle and began to drive off when an excessive amount of water suddenly poured into the cabin from the overhead console (where the light and sunroof switches are located). ​To investigate the source of the leak, I opened the sunshade but found…

  Following a period of heavy rainfall, I entered my vehicle and began to drive off when an excessive amount of water suddenly poured into the cabin from the overhead console (where the light and sunroof switches are located). ​To investigate the source of the leak, I opened the sunshade but found no residual water or permanent staining inside. Moving to the exterior, I verified that the sunroof was fully sealed, but I did notice an unusual gap/channel gutter between the top of the windshield and the roofline. ​I took the vehicle to the dealership the following day. While there, I learned that another 2026 CX-90 was brought in at the exact same time for the identical issue. The dealership's technician inspected my vehicle and found that the flap at the bottom of the sunroof drain was stuck. They cleared the debris, verified proper water flow, and cleaned the drains from the roof down as a precaution. They also advised me to avoid parking under trees. ​Because this is an internal gutter system, a simple clog shouldn't result in immediate, severe cabin flooding over critical electronics. This is a serious safety hazard and a design flaw. Left unaddressed, this issue poses a severe risk for electrical shorts, potential vehicle fires, and toxic mold development. This design vulnerability needs to be formally addressed by the manufacturer.

• Jul 14, 2026CA
  Engine · Fuel/propulsion system · Power train
  I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs…

  I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs during normal in-town driving. I have taken the vehicle to the selling/authorized Mazda dealership on two occasions — June 2, 2026 and July 14, 2026. On both visits, the dealer was able to reproduce and confirm the noise and knocking. The dealer stated they are aware other customers have reported the same issue, but that Mazda considers the noise/knocking acceptable and declined to perform a repair. No warning lights or diagnostic trouble codes have appeared at any point; the only symptoms are audible and physical. The vehicle is under both factory warranty and a purchased service/maintenance agreement. It has only been inspected by the selling dealership; no inspection has been performed directly by Mazda North America, law enforcement, or an insurance representative. I am concerned about my safety and the safety of others because a worsening, unexplained drivetrain issue that produces hard knocking and vibration during routine driving suggests a mechanical fault that could progress to sudden failure, and the manufacturer has declined to investigate or repair it further despite the symptom escalating across two documented visits. The vehicle remains available for inspection upon request.

• Jul 4, 2026NC
  Power train · Unknown or other

  My car is literally stalling out on me. It started by sputtering when I put my foot on the gas a week or so ago. Then today It literally started just losing power while driving. It’s not throwing any codes but that’s super dangerous and this car is only a year old. I am extremely concerned for my safety.

• Jun 13, 2026FL
  Structure › Body › Door › Handle › Interior

  My driver door would not open from the inside. Doors are unlocked, but only the driver side door will not open from the inside. Driver side door can only open from the outside.

• May 29, 2026IL
  Lane departure › Assist · Service brakes · Steering

  Every time I drive the vehicle, it basically snatches me back into the lane aggressively. If I am moving into the next lane, the lane correction is so aggressively, I am afraid it is going to cause a collision. The brakes squeak and squeal constantly. They have oiled the brakes but it didn't work.

• May 14, 2026TN
  Electrical system · Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking
  Hybrid battery recall was replaced and failed a month later for a second time burning other systems and causing a compete failure in the car. It failed in a deserted portion of [XXX] while traveling from [XXX] to [XXX] for important business. This left me stranded in the middle of the [XXX]…

  Hybrid battery recall was replaced and failed a month later for a second time burning other systems and causing a compete failure in the car. It failed in a deserted portion of [XXX] while traveling from [XXX] to [XXX] for important business. This left me stranded in the middle of the [XXX] desert late at night in a dangerous area. It failed on the highway loosing complete power with multiple failures reported on dashboard. I was left stranded in the middle of nowhere with no nearby services or immediate assistance and was forced to remain in the vehicle overnight in unsafe conditions. The vehicle required towing, and I was later informed the issue was again the hybrid battery the same component that had already been replaced under recall less than one month prior. This repeated failure creates a serious safety concern because the vehicle can unexpectedly lose power and leave occupants stranded without warning, even in remote or unsafe locations. In addition it lost power on the highway and that posses a significant safety concern. The vehicle is unreliable given its age and repeated failures, and I am requesting investigation into a potential safety defect involving the hybrid battery system and sudden loss of propulsion/power and damages to other parts. I had 8 different warnings on my dashboard before the car completely died and I couldn’t even open or close windows or lock and unlock doors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Apr 7, 2026WI
  Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Lane departure › Blind spot detection
  There is an intermittent issue where the dashboard will indicate that the rear side radar is obscured and turn off all the safety features of the car. This happens typically on a clear day when there should be no issues. Turning off the car resets this. Its unsettling because as there are quite…

  There is an intermittent issue where the dashboard will indicate that the rear side radar is obscured and turn off all the safety features of the car. This happens typically on a clear day when there should be no issues. Turning off the car resets this. Its unsettling because as there are quite a few blind spots in this vehicle you are dependent on the blind spot warning, especially in heavy traffic. Reported it to dealer but they indicated since its intermittent there isn't much they can do. Ridiculous for a new $45k vehicle

• Apr 6, 2026WA
  Back over prevention › Sensing system › Camera
  2025 backup camera not working with 8,500 miles on the car. This is a safety hazard and so far neither Mazda of Everett who broke it will not fix it unless I pay just about $1,300. They claim I have to talk to Mazda to see if they will warranty the part even though I have a 4 year 48,000 mile…

  2025 backup camera not working with 8,500 miles on the car. This is a safety hazard and so far neither Mazda of Everett who broke it will not fix it unless I pay just about $1,300. They claim I have to talk to Mazda to see if they will warranty the part even though I have a 4 year 48,000 mile bumper to bumper warranty. There is no damage to the car what so ever and it has been inspected by the dealer since new with a 190 point inspection at 3,700 miles and never a problem with the camera. EITHER THE BACKUP CAMERA IS A BAD DESIGN THAT DOES NOT ACCEPT NORMAL USAGE OR THE DEALER DOES NOT TAKE SAFTEY FEATURES SERIOUSLY and broke it when washing the car.

• Mar 27, 2026GA
  Engine
  I am submitting this complaint regarding my 2025 Mazda CX-90 PHEV, leased in April 2025. Since early in my lease, the vehicle has had ongoing drivability issues that have worsened over time and now present a serious safety concern.From the beginning, the vehicle exhibited jerking and hesitation…

  I am submitting this complaint regarding my 2025 Mazda CX-90 PHEV, leased in April 2025. Since early in my lease, the vehicle has had ongoing drivability issues that have worsened over time and now present a serious safety concern.From the beginning, the vehicle exhibited jerking and hesitation while driving. Initially minor, this has become more frequent and now includes stalling behavior during normal driving conditions, including acceleration and traffic flow. This creates a risk of collision, especially when merging or at intersections.Approximately six months into my lease, the radiator failed and had to be replaced. More recently, while driving, multiple warnings appeared at once: Hybrid System Malfunction, Battery System Malfunction, Oil Monitoring Malfunction, and i-ACTIVSENSE partially disabled. These warnings were documented.Two weeks prior, the dealership reported no diagnostic codes. However, on my most recent visit, I was told via video that the active air shutter is now the issue. The required part is on backorder until August. I was told I could either remain in a non-comparable loaner while still making full lease payments, or continue driving the vehicle in its current condition until the part arrives. I find this unacceptable given the safety concerns.I expressed that I do not feel safe driving this vehicle, but the service advisor stated this is “not a safety concern.” I disagree. A vehicle that jerks, hesitates, or stalls while driving, combined with multiple system malfunctions and disabled safety features, presents a clear safety risk.I also disclosed prior to leasing that I do not have access to charging. I was told this would not be an issue. I am now being told that not charging the vehicle may be contributing to the problem. Service advisors have also indicated these vehicles have known hybrid battery issues.I no longer feel safe driving this vehicle and am concerned for my safety and my family’s safety.

• Mar 23, 2026IL
  Seat belts · Seats
  Seatbelt got stuck between seat and seat frame. Seatbelt was stuck in the locked position and was neither able to be retracted or pulled out rendering the seatbelt unusable. This is a huge safety concern as we were stranded at night with small children and unable to use the seatbelt. A recall…

  Seatbelt got stuck between seat and seat frame. Seatbelt was stuck in the locked position and was neither able to be retracted or pulled out rendering the seatbelt unusable. This is a huge safety concern as we were stranded at night with small children and unable to use the seatbelt. A recall should be made to this vehicle (Mazda cx90). Further Mazda is claiming that seatbelts are not part of the warranty (it’s a <1 year old car) and they are charging $1000 to fix this. This is a huge safety issue to not have a functioning seatbelt and a design flaw that should be fixed. It is too easy under normal use for this to occur.

• Mar 20, 2026GA
  Electrical system · Engine · Vehicle speed control
  On 3/19/2026, the vehicle ignition was turned on. Immediately, we received a variety of warnings, including: "charging system malfunction", "i-ACTIVESENSE Partially Disabled", "Hybrid System Malfunction", "i-stop Malfunction", "Charging System Malfunction", and "Critical Systems Failure". Vehicle…

  On 3/19/2026, the vehicle ignition was turned on. Immediately, we received a variety of warnings, including: "charging system malfunction", "i-ACTIVESENSE Partially Disabled", "Hybrid System Malfunction", "i-stop Malfunction", "Charging System Malfunction", and "Critical Systems Failure". Vehicle has only 20,040 miles. On 3/20/2026 8:30 AM, we contacted the Mazda dealer where vehicle was purchased new and they said "we are not sure when we can get to it--it could be several weeks". We had the vehicle towed to this dealer since they were involved in addressing the recall about "fuel sensors". An email was also sent to Mazda corporate so they would be aware of the response we received from the dealer and help with a car rental. It was very fortunate that we were not on the highway when this happened as it would have been an extreme safety risk.

• Mar 16, 2026CACrash
  Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Unknown or other
  On March 14, 2026, I was attempting to turn left into a parking stall within a busy shopping center lot when my vehicle suddenly accelerated unexpectedly. I lost all control of both the steering and the braking systems. This resulted in my vehicle striking a parked car to my left, jumping a…

  On March 14, 2026, I was attempting to turn left into a parking stall within a busy shopping center lot when my vehicle suddenly accelerated unexpectedly. I lost all control of both the steering and the braking systems. This resulted in my vehicle striking a parked car to my left, jumping a cemented planter border, and coming to rest in the adjacent parking stall. Fortunately, the other vehicle was unoccupied, and both my passenger and I were uninjured. Local law enforcement was contacted; however, they indicated the policy officers will not be sent to the seen to file a report as there were no injuries. They did assist in identifying the owner of the other vehicle. I have initiated a claim with my insurance carrier, American National Property and Casualty Co (Claim #10401408), and have opened a case with Mazda Corporate (Case #00428640). Mazda has indicated that they require a report from my insurance provider to proceed with a technical investigation. Please advise what other steps I need to take.

• Mar 9, 2026FL28,000 mi
  Electrical system · Fuel system, gasoline
  The contact owns a 2025 Mazda CX-90. The contact stated that while driving the vehicle at an undisclosed speed, there was a very strong gasoline odor coming from the vehicle, and the vehicle hesitated while depressing the accelerator pedal. Additionally, the battery charge was low. The vehicle was…

  The contact owns a 2025 Mazda CX-90. The contact stated that while driving the vehicle at an undisclosed speed, there was a very strong gasoline odor coming from the vehicle, and the vehicle hesitated while depressing the accelerator pedal. Additionally, the battery charge was low. The vehicle was towed to a dealer, but was not diagnosed. The contact stated that the vehicle was a new vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 28,000.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Momentary increase in steering effort after recall remedy

  RQ26002Opened Jan 26, 2026Open
  The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American…

  The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
• 11011140When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
• 11011138Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\".
• 11010995The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
• 11010993Some vehicles may exhibit misalignment (in any direction) between the rear end of the front door glass run-channel (1) and the front end of the rear door glass run-channel (2).
• 11010989Some customers may complain that the heater does not work properly and that a warning about a hybrid abnormality appears on the Instrument Cluster. Upon inspection, the vehicle may have DTC P0AA6:00 (High voltage insulation malfunction: Decrease in vehicle insulation resistance) stored in memory. This may be caused by an internal meltdown of the water heater. To eliminate this concern, the water heater heat dissipation performance has been enhanced.
• 11010987Some customers may experience a chatter (metallic knocking) noise from the underbody area when driving on rough roads. This may be caused by the contact between overlapping sections of the exhaust system insulators (Front No.1 and No.2) due to vibration. There is no mass production change planned.
• 11009657The right-side hood strut features a two-step mechanism for opening and closing. The first step is for general, the second step is for service mode. When you open the hood, after completing the hood in service mode, the stay damper might rattle because it loses internal pressure support to the hoodfender- strut system. This is normal operation and not a sign of any malfunction, no parts should be replaced.
• 11009656This Parts Flash replaces Parts Flash 24-01R1 dated September 19, 2024. Due to a manufacturing change, the CX-70 and CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. The new/superseded design can be used in place of the old/original design as the coolant hose (D-Code 21-5LX) is no longer needed to be used. Transmission part numbers beginning with supersession level A have had this change.
• 11009655This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
• 11009652Some vehicles may experience a transmission warning light on or flashing in the instrument cluster with no DTCs after a full transmission replacement. This will affect the configuration or learning with MDARS.
• 11009650This Service Alert provides information for the following symptoms. Although Battery State of Charge (SOC) is full, Maximum Driving Distance Display shows 1 mile (1 km). Although Battery SOC is full, the vehicle cannot drive using EV mode (using electric motor power only) and will use HEV mode (using both electric power and a gas engine. This is caused by low ambient temperature and low battery temperature. EV mode is suspended until the battery warms up to protect it from degradation and the gas engine will power the vehicle. This is normal operation. If the battery pack is able to warm up, EV mode will start and the display will change to show the correct Maximum Driving Distance Display for EV mode.
• 11009648Some customers may experience a grunt or grind noise when the transmission shifts from 1st gear to 2nd gear. The grunt-type noise is produced during the 2nd gear engagement. This issue will not affect the driveability or reliability of the vehicle. The vehicle is safe to drive. It is OK to release the vehicle back to the customer.
• 11009646Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a CX-90 equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgates optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicking motion around the hitch.
• 11009645Some customer may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button Interior lights do not illuminate DTC P2507:00 - PCM, PCM POWER SYSTEM: (LOW INPUT) stored. DTC U0156:00 - PCM, CAN communication system, Communication error with CMU (Connectivity Master Unit). This may be caused by Fuse F1 not fully seated (poor terminal tension) or a poor ground connection at the front harness connector G03.
• 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 11009642Due to a manufacturing change, the CX-70/CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. Old design originally required a coolant line running to the top of the bell housing, the new design has omitted the hole and need for the coolant line. The new/superseded design can be used in place of the old/original design and the coolant hose is no longer needed to be used.
• 11009640Mazda Connect Infotainment System. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA11_10014). NOTE: If current version is not 7000C0A-NA11_*****, this TSB is not applicable. NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Android and Android AutoTM are registered trademarks of Google LLC. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
• 11009639Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).
• 11008580Mazda Connect Services - Frequently Asked Questions (FAQ)
• 11008579Mazda Connect Services - Frequently Asked Questions (FAQ)
• 11008578When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
• 11008577Some customers may complain about scratches on the instrument cluster lens.
• 11008576Qi Wireless Charger symptom troubleshooting.
• 11008575Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
• 11008574Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs.
• 11008573Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control
• 11008571Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
• 11008430This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
• 11008427After an HV inverter replacement, there is no instruction in the WSM to perform Initial Learning of the Electric Motor Speed Sensor. This is required after replacing the inverter or electric motor. As a result, when attempting to start the vehicle, the Internal combustion (ICE) engine will start and then stop with DTC P0C17 stored. If this DTC is set, refer to P0C17:00 [SGC2/DMCM (e-SKYACTIV PHEV)] in the troubleshooting manual. NOTE: When attempting to complete the Learn of Electric Motor Speed Sensor with MDARS, it will be unsuccessful until the vehicle is shut off and left undisturbed for 1-2 hours. Make sure the 12V battery is fully charged and the EV battery is charged, then connect the battery and wait a minimum of 1-2 hrs with the ignition OFF before proceeding directly to the relearn procedure. DO NOT start the engine until directed to do so in the relearn procedure.
• 11008426Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a CX-90 equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgates optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicking motion around the hitch.
• 11008425Some customers may complain that the MyMazda App Remote Engine Start function fails. MX-30 and PHEV vehicles do not have a Remote Engine Start function; instead, they are equipped with the following remote functions: Start / Stop Charge Climate On / Off
• 11008421Some customers may complain about a low washer fluid level warning message even though a visual inspection of the washer fluid tank looks like it still has a fair amount of fluid in it. With the CX-90 and CX-70 introduction of the front-engine and rear-wheel-drive layout, the washer tank shape was changed from a vertical to a horizontal type. This makes it look like there is still enough liquid left if viewed from the spout when the warning light comes on.
• 11008420Some customer may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button Interior lights do not illuminate DTC P2507:00 - PCM, PCM POWER SYSTEM: (LOW INPUT) stored. DTC U0156:00 - PCM, CAN communication system, Communication error with CMU (Connectivity Master Unit).
• 11008419The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
• 11007029For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
• 11007027Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
• 11007024Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2021 Mazda3 and 2020-2021 CX-30 are present.
• 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

Every Mazda CX-90 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.