2021 Mercedes-Benz AMG GLE63

Recalls

6 recalls name the 2021 Mercedes-Benz AMG GLE63. Newest first.

• Visibility › Defroster/defogger/hvac system

  Mar 17, 2023NHTSA 23V17700061,450 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.

  Risk and remedy

  Risk

  Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.

  Remedy

  Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.

  Full recall details →

• Communication › Auto crash notification

  May 20, 2022NHTSA 22V365000242,722 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card…

  Risk and remedy

  Risk

  A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

  Remedy

  The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

  Full recall details →

• Electrical system › Wiring › Interior/under dash

  Apr 8, 2022NHTSA 22V23100021,306 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.

  Risk and remedy

  Risk

  An overheated electrical cable can increase the risk of a fire.

  Remedy

  Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040017.

  Full recall details →

• Exterior lighting › Headlights

  Jul 2, 2021NHTSA 21V5090001,467 vehicles

  Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…

  Risk and remedy

  Risk

  Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.

  Remedy

  Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

  Full recall details →

• Communication › Auto crash notification

  Feb 5, 2021NHTSA 21V0580001,292,258 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication…

  Risk and remedy

  Risk

  Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

  Remedy

  MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

  Full recall details →

• Seat belts › Rear/other › Buckle assembly

  Oct 30, 2020NHTSA 20V67100055,326 vehicles

  Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable…

  Risk and remedy

  Risk

  An unrestrained occupant has an increased risk of injury in the event of a crash.

  Remedy

  MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110005.

  Full recall details →

Owner complaints

What owners report most

1. Electrical system1
2. Engine1
3. Visibility/wiper1

Latest complaints

• Sep 16, 2025FL
  Electrical system · Engine

  Engine light came on at 44K miles

• Mar 25, 2022CA
  Visibility/wiper

  The sunroof exploded this morning while cruising on I-5 in the carpool lane. Nothing hit it, and there was nothing above us when it happened. It was overcast this morning, so I had considered opening the shade. It is good I did not, as we would have had glass in our faces/eyes!

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11010970Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive an OTA software update. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
• 11009550Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly checked for leaks before condemning the evaporator. Remedy 2 (Applies to all 167's produced after June 2023) 1. Do NOT remove the expansion valve from the evaporator prior to being advised to in a TIPS case. 2. Initial Quick Test 3. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 4. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 5. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 6. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 7. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 8. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 9. Open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments.
• 11009549Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm system [N26/6] and/or signal acquisition and actuation module [N10] / [N10/6]. The alarm system memory may contain several alarm sources. Remedy Please process all following points in succession: 1. Check - Power supply of the overhead control panel [N70] - Ground points of the overhead control panel [N70] Model series 118, 177, 247: W78 Model series 167: W15/2 Model series 243: W78/2 - LIN lines between overhead control panel [N70] and alarm siren [H3/1] - CAN lines between overhead control panel [N70] and signal acquisition and actuation module [N10] or [N10/6] 2. Open TIPS case for vehicles from production date 6/1/2023 - Attach photo of overhead control panel label (see example images) - Add control unit log of anti-theft alarm system [N26/6] - Add alarm history of anti-theft alarm system [N26/6], alarm siren [H3/1] and front signal acquisition and actuation module [N10/6] 3. Remedy for vehicles prior to production date 6/1/2023 - If the problem cannot be reproduced, the overhead control panel [N70] (anti-theft alarm system [N26/6] is integrated) must be replaced.
• 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
• 11009036Complaint "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument cluster messages along with Tire Pressure Light on in Instrument Cluster. Cause Both systems are temporarily unavailable due to low tire pressures. An active tire pressure monitor light may result in some assistance features being temporarily unavailable until tire pressures are corrected. Remedy Check/adjust tire pressures and reset monitoring through the instrument cluster.
• 11008882Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly checked for leaks before condemning the evaporator. Remedy 2 (Applies to all 167's produced after June 2023) 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 4. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 5. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 6. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 7. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 8. Open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments. Please see the list of WIS documents for forming gas leak check and recharging of the system. All documents, with the exception of videos need to be uploaded for the warranty claim. Videos are only needed if a TIPS case is opened. Ensure that a full vacuum is pulled on the system for at least 30 minutes after replacement Condenser replacement is NOT authorized as a suitable repair in lieu of the dryer not being available.
• 11008880Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/9 - control unit for telematics services (HERMES)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 - control unit for telematics services (RAMSES)": The actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/2 - control unit for telematics services (RAMSES)", the registration error "CEP_ VIN_UNIQUEID_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.
• 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
• 11008032Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions. These are dependent on speed, brake pressure or ambient conditions such as temperature and air humidity. (Extract from the owner's manual) If customer complaints are received, please proceed as follows: Check whether, apart from this document, an additional document exists for the model series in question, and if so, work through it Check whether the complaint can be reproduced and at which axle the noises occur (ideally together with the customer while driving) Check the friction pairings of the affected axle for wear, mechanical damage or localized overheating damage. a) If this is the case, replace the damaged component parts and assess the brake again with regard to noise. b) If there no obvious visible or technical problems with the brake system, we recommend bedding in the brakes by following the procedure below: Before trip, the mileage incurred must be clarified with the customer (approx. 50 km) Select a suitable route Brake the vehicle 15 times with a brake pressure of approx. 30 bar (have the passenger read it out using XENTRY) from 100 km/h to 50 km/h (no emergency stops and no braking in the ESP control range). Maintain a cooling distance of approx. 1.5 km between brake applications Finally drive approx. 5 km to allow the system to cool Reassess the problem If this action fails to deliver the desired success, create a TIPS case with the following information: Observe SI00.00-P-0086A Have parts already been replaced? If yes, when and which parts (date, mileage)? How is the customer's driving profile, and when/where is it reproducible? Create a video/ sound file Attach usable pictures of the brake components on the affected axle (important: including the back of the lining)
• 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
• 11007972Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.
• 11007956Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2023 CLS (257 platform), E-Class (213 and 238 platform), GLE (167 platform), and AMG GT 4-Door (290 platform) vehicles, the engine control unit software does not correspond to current production specifications. As a consequence, the functionality of the post-catalyst oxygen sensor may be impaired due to increased thermal loading. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the engine control unit software.
• 11007796Complaint Individual functions such as sliding sunroof or roller sunblind can no longer be operated using the gesture recognition system. Cause Gesture recognition system control unit software N168 Remedy For vehicles before modification year 23/2: A remedy is currently being developed. Replacing parts will have no effect. For vehicles as of modification year 23/2: Considered to be a series production configuration. A change will not be possible in future.
• 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
• 11007673Complaint Damage or discoloration to paint protection films on vehicle. Cause Chip protection films are a wear item that may need to be replaced over the life of the vehicle. They are typically not covered by vehicle warranty. Remedy To properly install a paint/chip protection film, please follow the below guidelines: #1 - Utilize a solution that is 0.2% soap solution (1,000ml of water + 2ml of liquid soap). #2 - Clean the paint surface and ensure it is dust-free. #2a - When cleaning, you can utilize isopropyl alcohol (Rubbing Alcohol) to assist with cleaning. #2b - We recommend a lint-free rag for secondary dusting. #3 - Wet hands with the soapy water solution to protect the adhesive surface. #4 - Remove the backing paper from the film completely. #5 - Moisten the vehicle surface with the soapy water. You can also lay the protective film with adhesive side out onto the wetted surface to also cover the adhesive layer in the soapy water solution. #6 - Remove film and flip over to gently place adhesive side against the paint surface. #7 - Working from the center out, use a squeegee to press the soapy water solution out from under the film. Use sufficient pressure to firmly press the film into the paint surface, but not an excessive amount to damage or stretch the film. #8 - Allow film and paint to "cure" until all of the moisture has evaporated. At this time the adhesive should be dried and cured enough for sufficient hold to release the vehicle.
• 11006678Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus Cause Previous N133/1 - Instrument cluster (IC) control unit software. Remedy Update the N133/1 - Instrument cluster (IC) software.
• 11005331Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present, process them as per the guided test in Xentry If no faults are present: Check the oil level of the transmission If the oil level is correct: Unplug the connector for the transfer cases control unit Reassess the vehicle on a subsequent test drive If the complaint no longer occurs: Perform an oil change of the transfer case Reassess the vehicle following the oil change If the problem continues to occur with the plug removed or after the oil change has been carried out: Create a TIPS case with the following data Initial quick test with fault freeze frame data EEPROM data from Y3/8 Transmission control unit EEPROM data from N45 All-wheel drive Injector performance data
• 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
• 11003211Complaint The following event codes are logged in control unit IDC213 - N62/4 (Intelligent Drive control unit): U0401FC and U0401FD. Cause Under analysis. Remedy Neither of the two event codes is relevant for the functioning of control unit IDC213 - N62/4 (Intelligent Drive control unit) and can be ignored.
• 11000597Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures and open a TIPS case labeled "167 Evaporator Suspected of Leaking" In the case, please include the following: 1. Attach the Initial Quick Test 2. Short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (s 5. Video recording of the leak being found via sniffer and location. Note - Please see the list of WIS documents for forming gas leak check, AC flushing and recharging of the system. The dryer must be replaced when there is a leak in the AC system.
• 11000542High-frequency interference noise may be heard from the speakers while driving. This complaint only occurs when "voice amplification" is active. Coupling noise of microphone signal in voice amplification. Intermediate remedy: The interference noise can be remedied by deactivating voice amplification: "Home" -> "Settings" -> "System" -> "Audio" and de-select "Voice amplification to rear" to switch off the function (see attachment). Note: To activate or deactivate the function, the ignition must be switched on, seat belts (at rear and front) must be fitted and the doors, windows and roof must be closed. Permanent solution: Perform software update of MBUX multimedia system (A26/17) to E419.5 (available from 06/19) or greater. Deactivate the voice amplification feature. Inform customer of function and effects of additional sounds caused by driving over bumps or uneven road surfaces.
• 11000541Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class, CLA, EQB, EQE, EQS, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (118, 167, 192, 206, 223, 232, 243, 247, 254, 290, 294, 295, 296 and 297 platform) vehicles, the MBUX system software does not correspond with the latest series production configuration. The MBUX system will receive an OTA update that includes general product improvements and robustness enhancements for a better entertainment experience. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
• 11000523Work procedure 1. Connect XENTRY Diagnosis. 2. Update left rear seat control unit software. - To do this, select menu item "Quick test view N32/5 Left rear electrical seat adjustment Adaptations Update of control unit software". - Then follow the user guidance in XENTRY Diagnosis. 3. Update right rear seat control unit software. - To do this, select menu item "Quick test view N32/6 Right rear electrical seat adjustment Adaptations Update of control unit software". - Then follow the user guidance in XENTRY Diagnosis. 4. Disconnect XENTRY Diagnosis.
• 10253708In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (MBUSA) is extending the coverage for the Fuel System Control Module (FSCM) software on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 1 S year: / 150,000 mile: (whichever occurs: first), and applies to the vehicle regardless of ownership. Why the warranty extension? On certain Model Year 2019 - 2021 A/CLA/ GLA/GLB/ GLE and GLS-Class vehicles, the FSCM software for the fuel pressure sensor and temperature plausibility checks may not meet specifications. As a result, the check engine Malfunction Indicator Lamp ('MIL') might illuminate. Any repair: under this warranty extension must be performed by an authorized Mercedes-Benz dealership. If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be performed at no cost to you. This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet. We hope you are enjoying your Mercedes-Benz vehicle and we apologize for any inconvenience this may have caused.
• 10253706IMPORTANT EMISSION EXTENDED WARRANTY INFORMATION In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC ("MBUSA") is extending the warranty coverage on the Fuel System Control Module (FSCM) software in certain Model Year ("MY") vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: Under certain circumstances, the FSCM software for the fuel pressure sensor and fuel temperature plausibility check may not meet specifications. As a result, the check engine Malfunction Indicator Lamp ("MIL") might illuminate. Please be advised that all repairs being claimed under this extended warranty must have a Quick Test uploaded with the following fault code information and may be audited. P146264 The sensor Low fuel pressure and fuel temperature has a malfunction. There is an implausible signal. -and/or- P146364 This error code can be ignored and erased. 'OR' Sensor Low fuel pressure and fuel temperature has a malfunction during calculation of the fuel pressure. There is an implausible signal. All repairs found to be functioning properly or without proper documentation will be returned and the claim debited in full. Only the following damage codes and parts may be claimed for the aforementioned repairs: Damage Codes: 47045 90 Control Unit, Fuel Pump - Software Parts (Software): A0009026661 Please note that damage incurred from abuse, accidents, vandalism or other non-warrantable causes that are not covered by the New Vehicle Limited Warranty are similarly not covered by this Extended Warranty. No part replacement is covered by this extended warranty.
• 10252777Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. The recoding can be carried out as follows: 1. Add AO code O19 in VeDoc (O as in the letter "O" for Oscar, not the number "0"/zero) 2. EZS N73: Perform SCN coding 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key on the key symbol in the storage compartment and then switch on the ignition. All other vehicle keys must be outside of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1, by double-clicking on the locking button
• 10252773The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Service confirmation is not possible because "Perform vehicle handover" is displayed. This cannot be carried out. Routine change in software in instrument cluster N133/1. Vehicle handover has not taken place. First manually commission the already installed instrument cluster control unit N133/1 and then perform the special procedure to re-initialize ASSYST data in powertrain control unit N127. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
• 10251192Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 21-24 C-Class, EQE, EQS, GLC, GLE, GLS, S-Class, SL (206, 294, 295, 296, 297, 254, 167, 223, 232 platform) vehicles, the MBUX System software does not correspond with the latest series production configuration. The MBUX control unit will receive an OTA update that includes functional improvements and new features such as: Dolby Atmos, video streaming, personalized images on the front passenger display, and additional commands for the MBUX Voice Assistant. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
• 10251176Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. All customers have been mailed a letter informing them of this OTA software update.
• 10251118After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
• 10249726Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that in certain MY 2017-2021 C-Class, CLA, CLS, E-Class, GLC, GLE, GLS, AMG GT, S-Class, SL, and SLC (205, 117, 257, 213/238, 253, 166/292, 190/290,217/222, 231, 172) vehicles, the software of the communication module does not correspond with the latest series production configuration. This free of charge update includes quality-enhancing optimizations for the communication module to improve the system stability and better availability of the Mercedes me services. The update is downloaded and installed in the background. This process takes approx. 15 minutes. During the installation, the system can be used without restrictions. The new software will be active after the vehicle has been switched off. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge without an additional workshop visit via the data link of the communication module. All customers will be mailed a letter informing them of this software update.
• 10249540Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019-2023 A-Class, CLA, E-Class, G-Class, GLA, GLB, GLC, GLE, GLS, and S-Class (177, 118, 238, 463, 247, 253, 167, and 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module system will receive an OTA update to improve system stability and availability of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. A letter will be mailed to all customers informing them of this OTA software update.
• 10249537Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm system [N26/6] and/or signal acquisition and actuation module [N10] / [N10/6]. The alarm system memory may contain several alarm sources. Please process all following points in succession: 1. Check - Power supply of the overhead control panel [N70] - Ground points of the overhead control panel [N70] Model series 118, 177, 247: W78 Model series 167: W15/2 Model series 243: W78/2 - LIN lines between overhead control panel [N70] and alarm siren [H3/1] - CAN lines between overhead control panel [N70] and signal acquisition and actuation module [N10] or [N10/6] 2. Open TIPS case - Open a TIPS case for vehicles: As of manufacturing date 01.02.2022, except production plant 4831 Aguascalientes Mexico or 1380 Tuscaloosa As of manufacturing date 01.08.2022 and production plant 4831 Aguascalientes Mexico or 1380 Tuscaloosa - Attach photo of overhead control panel label (see example images) - Add control unit log of anti-theft alarm system [N26/6] 3. Remedy for vehicles prior to manufacturing date 01.02.2022 (except production plant 4831 Aguascalientes Mexico or 1380 Tuscaloosa) or 01.08.2022 (production plant 4831 Aguascalientes Mexico or 1380 Tuscaloosa) - If the problem cannot be reproduced, the overhead control panel [N70] (anti-theft alarm system [N26/6] is integrated) must be replaced.
• 10249495Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering column switch module (MRSM/SCCM)? If the noises occur in the area of the MRSM/SCCM, work through the following points: - Loosen screws of the MRSM/SCCM and steering wheel, re-align the MRSM/SCCM, and re-fasten the screws (see WIS). Sometimes there is stress at the MRSM/SCCM and noises occur. - If noises continue to occur, swap the MRSM/SCCM into a vehicle without any (noise) complaints. - If the noises occur with the MRSM/SCCM complained about when it is in the vehicle without a complaint (donor vehicle), the MRSM/SCCM can be replaced. - If noises also occur in the customer vehicle with the MRSM/SCCM from the reference vehicle, the MRSM/SCCM is not the cause and must not be replaced. Notes: - When installing the MRSM/SCCM, make sure that no damage occurs! - Only disassemble and mount all component parts in the "straight-ahead position" (see also WIS). - Please refer to this LI in the "Notes" section of the warranty claim!
• 10249482The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises.mp4 The plastic cover on the back of the steering wheel is not positioned correctly and may therefore rub against the steering column switch module Please use the following noise files for the damaged part analysis: 1. Grinding noise | pot. cause: steering wheel | see attachment: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises. mp4 2. Creaking/cracking noise | pot. cause: steering column switch module | see attachment: MRSM-Schleifgerusch_ SCCM-GrindingNoises.MOV If the noise is due to the steering column switch module, please use LI46.10-P-077314. Check for grinding areas on the steering wheel: Please check the covers on the rear for protrusion and, if necessary, remount. 1. Mask off openings on back of steering wheel with adhesive tape 1. Mark the back of the steering wheel with colored chalk (see Picture 1) 2. Mount steering wheel on steering column switch module and turn the steering wheel from left lock to right lock ten times. 3. The chalk will now have disappeared in the areas where there is rubbing (see Picture 2) Warning: Ensure that no cables and visible areas of the steering wheel are damaged. The abrasive excess material on the back of the steering wheel must be carefully removed with a Dremel tool. Tip: You will need to remove approx. 0.1 mm to 0.3 mm of material (example: Picture 3) Make sure that none of the ground-off material gets into the steering wheel. After removing the material, clean the entire back of the steering wheel with a 1% soap solution.
• 10249481A knocking noise can be heard from the area of the steering gear or steering column tube, and a "cracking" sensation can also be felt at the steering wheel. Particularly when braking or accelerating Stick/slip effect in sliding piece of steering coupling. Replace steering coupling.
• 10248203Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, AMG GT (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles, the head unit software does not correspond to the current series production configuration. The head unit will receive an OTA update to optimize the "Live Traffic Information" service for the navigation system. Additional product improvements including infotainment system robustness will be implemented. The software update will be downloaded in the background. The subsequent installation takes roughly 45 minutes and requires the customer's consent in the vehicle. During installation, the system can be used without restriction. The new software will be active after the vehicle has been switched off. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
• 10248195Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, C-Class, CLA, CLS, E-Class, EQB, G-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 243, 463, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
• 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
• 10244837The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case.

Every Mercedes-Benz AMG GLE63 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.