2017 Mercedes-Benz G63

Recalls

1 recall names the 2017 Mercedes-Benz G63. Newest first.

• Forward collision avoidance › Adaptive cruise control

  Nov 14, 2017NHTSA 17V7130008,043 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 G550 4Matic, G63 AMG, and G65 AMG vehicles. A malfunction of the Electronic Stability Program (ESP), while Distronic Plus is engaged, may cause the engine to not reduce power, regardless of the vehicle's speed, driving situation or brake application.

  Risk and remedy

  Risk

  Increased braking effort and/or shifting to neutral would be needed to stop the vehicle, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.

  Remedy

  MBUSA will notify owners, and dealers will reprogram the ESP control unit software, free of charge. The recall began on December 6, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017110012.

  Full recall details →

Owner complaints

What owners report most

1. Electronic stability control (esc)2
2. Service brakes, air1
3. Unknown or other1

Latest complaints

• May 27, 2021PA
  Electronic stability control (esc) · Service brakes, air › Antilock › Abs warning light
  Dear NHTSA Please consider this a formal complaint against Mercedes-Benz for completely defective ABS and EPS systems which control handling, dynamic stability, and anti-lock braking. The “Defective” designation is theirs, rather than a notice to service or that the systems were merely off-line or…

  Dear NHTSA Please consider this a formal complaint against Mercedes-Benz for completely defective ABS and EPS systems which control handling, dynamic stability, and anti-lock braking. The “Defective” designation is theirs, rather than a notice to service or that the systems were merely off-line or required repair. The failure notice was issued by the car itself. These critical system failures were only one of many Distonic (radar, cruise control, vehicle spacing, automatic braking), front and rear sensors, rear camera, and navigation failures. But this one is reported to you separately because of its severity, and the frequent failure of the Mercedes-Benz computer systems to even record and log failures like this. The full explanation and documentation is covered in the 3 documents attached to this complaint. [xxx] Mercedes-Benz 2017 G63 AMG VIN [xxx] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *cc

• Dec 21, 2017FL95 mi
  Electronic stability control (esc) · Unknown or other

  Due to a traction control software error in manufacturing, and perhaps other errors that trigger error codes, my car with only 650 miles IS undriveable and unsafe. A replacement module must be built in germany which will take over one month to be sent to the u.s. Dealership,as well as other possible fixes may have to be made,.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
• 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
• 11008064In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you that on certain Model Year 2011-2018 C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might not work. Therefore, an Emission Service Campaign is being conducted to remedy the situation. Our records indicate that your vehicle is included in the affected population of vehicles.
• 11008032Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions. These are dependent on speed, brake pressure or ambient conditions such as temperature and air humidity. (Extract from the owner's manual) If customer complaints are received, please proceed as follows: Check whether, apart from this document, an additional document exists for the model series in question, and if so, work through it Check whether the complaint can be reproduced and at which axle the noises occur (ideally together with the customer while driving) Check the friction pairings of the affected axle for wear, mechanical damage or localized overheating damage. a) If this is the case, replace the damaged component parts and assess the brake again with regard to noise. b) If there no obvious visible or technical problems with the brake system, we recommend bedding in the brakes by following the procedure below: Before trip, the mileage incurred must be clarified with the customer (approx. 50 km) Select a suitable route Brake the vehicle 15 times with a brake pressure of approx. 30 bar (have the passenger read it out using XENTRY) from 100 km/h to 50 km/h (no emergency stops and no braking in the ESP control range). Maintain a cooling distance of approx. 1.5 km between brake applications Finally drive approx. 5 km to allow the system to cool Reassess the problem If this action fails to deliver the desired success, create a TIPS case with the following information: Observe SI00.00-P-0086A Have parts already been replaced? If yes, when and which parts (date, mileage)? How is the customer's driving profile, and when/where is it reproducible? Create a video/ sound file Attach usable pictures of the brake components on the affected axle (important: including the back of the lining)
• 11008006Complaint "Active Distance Assist currently unavailable" and "Active Brake Assist functions currently limited" are shown on the instrument cluster during startup or while driving AND stored DTC in quick test U0416FE - "Implausible data were received from control unit Traction system" in A108/1 (Distronic). Cluster messages will remain and mentioned system functionality is limited until key is cycled. Cause Under investigation. Symptom may occur with one or a combination of the following: 1. Low battery health 2. Battery state of charge 3. Repeated short drive cycles. Cluster messages will resolve after a vehicle key cycle. Remedy Please open a TIPS case with: Quick test A108/1 (Distronic) control unit log Instrument cluster message memory Driving Battery Cycle "Individual values while driving" Log (Front SAM) Battery health Battery state of charge
• 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
• 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
• 11006658Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY) C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT (204, 205, 207, 212, 213, 217, 221, 222, 463, 216, 218, 166, 292, 253, 231, and 190 platforms) vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might not work. MBUSA will conduct an Emission Service Campaign. An authorized Mercedes-Benz dealer will update the engine control unit software on the affected vehicles. Affected customers will be notified via First Class letter to have the update performed on their vehicle.
• 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
• 10252770As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of the exterior paint or clear coat. This Mars Red paint is sometimes referred to as Fire Opal. The purpose of this update is to alert you that: 1. The Settlement has received final approval. The Settlement will go into effect on March 11, 2024. As of that date, customers are eligible to receive extended warranty coverage under the Settlement. 2. Under the Settlement, an eligible customer might receive extended warranty coverage as of the date the vehicle is presented to your dealership OR certain customers might have validated Qualified Future Repair claims, making them eligible for a different level of coverage. To determine if a customer: (a) is eligible for extended warranty coverage; and (b) what level of warranty coverage is available to them, please refer to the Service Packages section in VMI/Netstar. 3. Damage code 21800 (damage type 00) must be used for warranty claims covered pursuant to the Settlement. Please note that you should only claim for the percentage of warranty repair cost reflected in VMI/Netstar (see below, e.g., for Period Two, claim only 50% of warranty repair cost). 4. Before the dealership agrees to perform any work: The customer should be given a Repair Order containing: (1) an estimate for the repair, (2) the portion covered under the extended warranty; and (3) the customers contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the Repair Order before the repair is performed.
• 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
• 10244837The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case.
• 10209877Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM cannot record the data if the battery is discharged. Note: A discharged battery does not necessarily need to be replaced. A discharged battery may be recovered with no permanent damage. Remedy Follow guided tests as described.
• 10206077"MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 Boost Pressure is Too High"" "
• 10205803The mobile phone address book may not be transferred completely to the multimedia system COMAND, Audio 20, or MBUX. The contact list may not be fully populated and in some instances, the call list will display telephone numbers but no names.
• 10205788When driving over speed limiters, speed bumps or rough roads;knocking noises may be heard from the rear area of the vehicle.
• 10205257Model indicator index.
• 10205247Traffic information service and posibly the voice control, nonfunctional after navigation software update.
• 10205239"Anti-theft protection activated".
• 10205237The COMAND unit does not start or the display remains dark.
• 10205236"Metadata loss- Please reimport all media data".
• 10205234Software update of COMAND Online control unit.
• 10205217Sunroof leaks.
• 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
• 10179966Incorrect time and/or instrument cluster message "SOS, service not activated" and/or Mercedes Me connect services nonfunctional
• 10176670To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters
• 10174355G facelift: Complaints regarding headlamp (ILS)
• 10172705MY17+ M157 Equipped GLE63, GLS63, G63 ECOStop/Start: Engine May Not Automatically Restart
• 10172683Information Label on Tire Sealant
• 10171652MY17+ M157 Equipped GLE63, GLS63, G63 ECOStop/Start: Engine May Not Automatically Restart
• 10171644MY17+ M157 Equipped GLE63, GLS63, G63 ECOStop/Start: Engine May Not Automatically Restart
• 10169590MY17+ M157 Equipped GLE63, GLS63, G63 ECOStop/ Start: Engine May Not Automatically Restart
• 10167564Customer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
• 10167563The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
• 10167507Vibrations at the steering wheel or steering system has excessive resistance
• 10167007Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.
• 10167006Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.
• 10166978Engine diagnosis warning lamp lights up - Fault code entry (FC) 14A600 or 14A700
• 10165846Vehicle runs off to the right on flat roads when driving straight ahead.
• 10160735Update restraint system control unit software

Every Mercedes-Benz G63 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.