2019 Mercedes-Benz G63
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2019 Mercedes-Benz G63. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2019 Mercedes-Benz G63. Newest first.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 G550 and G63 vehicles. The embossed lock symbol for the child safety lock on the rear doors may indicate the incorrect lock status of the child safety lock.
Risk and remedy
Risk
If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury.
Remedy
MBUSA will notify owners, and dealers will install a label on the rear doors with the correct operating direction, free of charge. The recall began June 26, 2020. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2020050034.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 G550 4MATIC and G63 AMG vehicles. The front door wiring harnesses may have been improperly routed causing damage to the individual wires during opening and closing of the front doors.
Risk and remedy
Risk
The damage to certain wires can impact safety features such as the side impact restraint system, the automatic unlocking of the door in the event of a crash, or the vehicle location in the event of an emergency call. These scenarios increases the risk of an injury in the event of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect, modify, or replace the front door wiring harness in the event damage has occurred, free of charge. The recall began March 20, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020021.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC…
Risk and remedy
Risk
The electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the front seat belt buckles, replacing them as necessary, free of charge. The recall began March 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020017.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 Mercedes-Benz C300, C300 4Matic, C300 4Matic Cabrio, C300 4Matic Coupe, C300 Coupe, C300 Cabrio, C43 AMG, C43 AMG Cabrio, C43 AMG Coupe, CLS450, CLS450 4Matic, CLS53 AMG 4Matic, E53 AMG 4Matic, E450 4Matic, E450 4Matic Coupe, E53 AMG 4Matic Coupe, G550, and G63 AMG vehicles. The Central Powertrain…
Risk and remedy
Risk
An engine stall can increase the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the CPC control unit software, free of charge. The recall began April 12, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030012.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10249540Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019-2023 A-Class, CLA, E-Class, G-Class, GLA, GLB, GLC, GLE, GLS, and S-Class (177, 118, 238, 463, 247, 253, 167, and 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module system will receive an OTA update to improve system stability and availability of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. A letter will be mailed to all customers informing them of this OTA software update.
- 10249495Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering column switch module (MRSM/SCCM)? If the noises occur in the area of the MRSM/SCCM, work through the following points: - Loosen screws of the MRSM/SCCM and steering wheel, re-align the MRSM/SCCM, and re-fasten the screws (see WIS). Sometimes there is stress at the MRSM/SCCM and noises occur. - If noises continue to occur, swap the MRSM/SCCM into a vehicle without any (noise) complaints. - If the noises occur with the MRSM/SCCM complained about when it is in the vehicle without a complaint (donor vehicle), the MRSM/SCCM can be replaced. - If noises also occur in the customer vehicle with the MRSM/SCCM from the reference vehicle, the MRSM/SCCM is not the cause and must not be replaced. Notes: - When installing the MRSM/SCCM, make sure that no damage occurs! - Only disassemble and mount all component parts in the "straight-ahead position" (see also WIS). - Please refer to this LI in the "Notes" section of the warranty claim!
- 10249482The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises.mp4 The plastic cover on the back of the steering wheel is not positioned correctly and may therefore rub against the steering column switch module Please use the following noise files for the damaged part analysis: 1. Grinding noise | pot. cause: steering wheel | see attachment: Lenkrad-Schleifgerusch_SteeringWheel-GrindingNoises. mp4 2. Creaking/cracking noise | pot. cause: steering column switch module | see attachment: MRSM-Schleifgerusch_ SCCM-GrindingNoises.MOV If the noise is due to the steering column switch module, please use LI46.10-P-077314. Check for grinding areas on the steering wheel: Please check the covers on the rear for protrusion and, if necessary, remount. 1. Mask off openings on back of steering wheel with adhesive tape 1. Mark the back of the steering wheel with colored chalk (see Picture 1) 2. Mount steering wheel on steering column switch module and turn the steering wheel from left lock to right lock ten times. 3. The chalk will now have disappeared in the areas where there is rubbing (see Picture 2) Warning: Ensure that no cables and visible areas of the steering wheel are damaged. The abrasive excess material on the back of the steering wheel must be carefully removed with a Dremel tool. Tip: You will need to remove approx. 0.1 mm to 0.3 mm of material (example: Picture 3) Make sure that none of the ground-off material gets into the steering wheel. After removing the material, clean the entire back of the steering wheel with a 1% soap solution.
- 10248195Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, C-Class, CLA, CLS, E-Class, EQB, G-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 243, 463, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10244837The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case.
- 10244773Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that the software for the engine control unit in the subject vehicles may not meet current specifications. Any catalytic converter aging might not be immediately detected and therefore, the check engine Malfunction Indicator Lamp (MIL) may not illuminate as required. After a cold start in the "catalytic converter heating" operating mode, misfires might occur, and the check engine MIL would be illuminated. Consequently, these issues may not meet regulatory requirements for on-board diagnostics and/or exhaust gas emissions MBUSA will conduct a voluntary Emissions Recall Campaign in which an authorized Mercedes-Benz dealer will update the software in the affected vehicles.
- 10241527Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will eliminate software errors for a better entertainment experience. The update will show after the ignition has been cycled. MBUSA will conduct an OTA service campaign. A workshop visit for the customer is not required since remote software updates are automatically downloaded and installed in the customers vehicle. The OTA may be validated as successful on the customers Mercedes Me connect app under Over-the-Air Vehicle Updates as Update for the communication module. If the OTA is successful it will show a green installed and date of installation in the Over-the-Air update section.
- 10240158Complaint. Customer complains that CEL is active in instrument cluster. May also report rough running. Cause. Software. Remedy. Please update the ME control unit software. The new software should include 177021216. Ensure that a sensor rotor adaptation is conducted afterwards per the instructions in Xentry. Assess the vehicle afterwards and if the complaint is remedied, release the vehicle. If the customer complaint is not remedied, process the vehicle via LI07.61-P-070707 and open a TIPS case with your findings. If the vehicle is already at this software level or if software is not available, process the vehicle via LI07.61-P-070707 and open a TIPS case with your findings.
- 10240156Complaint The customer may complain of the vehicle not starting after being turned off, a yellow 12v Battery Warning message in the instrument cluster and/or a CEL that upon investigation points towards one or more exhaust flaps not responding. The alternator charging management strategy in the software must be modified. Update the ME control unit software. The software should include 177021216. If the vehicle already has this software, stop and open a TIPS case. If there is no newer software available, stop and open a TIPS case. After updating a sensor rotor adaptation MUST be conducted. Once completed the vehicle can be released to the customer.
- 10233781Complaint Customer reports illuminated CEL. Additionally no start condition, lack of power, failure to recover from ECO stop, and/or poor acceleration. Cause Under investigation Remedy Process FSCU and ME codes via guided test. Perform fuel pressure test on high and low pressure sides of system. Check and perform electrical testing from N118 X1 pin 1 to K40/5 S2 pin 1
- 10231032Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead.
- 10222461Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit
- 10219259Complaint CEL on with Code P012800 "The Coolant Temperature is Below the Specified Temperature" Cause Under investigation. This is not an issue that affects drivability or performance and is not a safety concern. The vehicle remains safe to operate with this code, but the measures listed in the "Remedy" section are recommended. Remedy Due to formatting issues please see "remedy instructions" in attachments
- 10214979Complaint Difficult to open the rear-end (tailgate) door with the door handle. Cause The link rod between the door lock and the central locking actuator motor may jump out when locking the vehicle. Remedy 1. Remove door trim of rear-end door AR72.20-P-6615XG 2. Only partially loosen dampening from the rear-end door (replace if damage is present) 3. Replace link rod that has sprung out (see picture 2 and parts note) 4. Perform function test. 5. Assemble in the reverse order
- 10213044Complaint Customer reports a warning message in red in the instrument cluster: "Water fording not possible! Service required". The message is no longer active following an ignition cycle. Cause As a result of an absent or aborted reference run of the air flaps of the N127 'drivetrain' control unit (PTCU), the fault codes P153001 and P153101 are stored in the fault memory and the "Water fording not possible" warning message appears in the instrument cluster. The flap system nevertheless functions correctly. Note: The fault codes must be the only ones stored in the fault memory. Additional entries in the fault memory that concern the intake air flap system could indicate a mechanical fault in the system Remedy 1. Perform software update of the N127 'powertrain' control unit (PTCU) (XENTRY data status 12/2021 or more recent)
- 10209887Complaint Creaking noise from the upper area of the instrument panel when driving off-road (see Video 1). This noise can also occur after conducting repair work on the refrigerant circuit. Cause A refrigerant line may be twisted when mounted in the engine compartment (see Picture 1, orange line) which can lead to the generation of a creaking noise on the air conditioner box. The noise may be heard in the interior on rough terrain or rough roads. Remedy Release and resecure refrigerant line as necessary.
- 10209882Complaint A metallic buzzing/background noise in the door whenever the sound system is active may be heard. Cause The cause could be the window lifter cable. It is possible that this cable vibrates at low frequencies and strikes the window lifter frame intermittently. Remedy Replace window lifter frame at door subject to complaint of a metallic background noise.
- 10209879Complaint Windshield heater not activating when expected. Note: Windshield heater is only active with the engine running when the defrost button has been activated and outside temperatures are below 41F (5C). Cause Stone chippings on the windshield may result in an increased internal resistance of the electric windshield heater. When detecting increased internal resistance, the N22/1 "Air conditioning system" control unit switches off the windshield heater. Remedy Follow steps as prescribed.
- 10209878Complaint It may not be possible to unlock the vehicle with the key. There may also be a complaint regarding water entry at the roof. Fault codes that concern the antenna module may be stored in the fault memory of the KEYLESS-GO control unit. Cause A crack may have developed in the roof panel at the rear left roof luggage carrier pan (see picture 1) which may lead to water entry and a possible unexpected behavior of the radio remote control function of the central locking system. Remedy Follow prescribed procedures.
- 10208738Customer states Check Engine Light is on. Related to alternator and charge status of battery. Update PTCU Software if available
- 10206077"MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 Boost Pressure is Too High"" "
- 10205803The mobile phone address book may not be transferred completely to the multimedia system COMAND, Audio 20, or MBUX. The contact list may not be fully populated and in some instances, the call list will display telephone numbers but no names.
- 10205799Water entry at sliding sunroof.
- 10205788When driving over speed limiters, speed bumps or rough roads;knocking noises may be heard from the rear area of the vehicle.
- 10205418New service campaign launch information.
- 10205239"Anti-theft protection activated".
- 10205237The COMAND unit does not start or the display remains dark.
- 10205236"Metadata loss- Please reimport all media data".
- 10205154Gasket may settle causing a slight oil leak.
- 10199654"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
- 10195217an engine misfire may be detected due to engine software coding error
- 10191280When accelerating at low speeds (slow roll at < 9 mph, 2nd gear), the engine limp-home mode may be triggered which in turn limits the amount of power available. When a fault occurs, the fault message ESP off or a fault message from the driver assistance systems is displayed. The quick test shows that fault code P061B62 is stored Note: It is possible to continue driving slowly. The fault is reset after an ignition cycle and normal driving is possible again.
- 10186152Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (?MY?) 2019-2020 G-Class vehicles (463 platform), the fuel tank filler hose may not be fitted properly, causing small amounts of fuel to leak when refueling. In this case, the vehicle may not meet emission requirements. Contact between potentially leaking fuel and hot component parts (e.g. exhaust system) is not possible, so a fire hazard can be ruled out. Nevertheless, the fuel tank filler hose should be inspected and replaced if necessary on the affected vehicles.
- 10186146G-MOPF2018: Front wiper motor makes noise
- 10181201Replace exhaust gas cleaning information label
- 10179966Incorrect time and/or instrument cluster message "SOS, service not activated" and/or Mercedes Me connect services nonfunctional
- 10172683Information Label on Tire Sealant
- 10171643Vehicle interior whistling noises (even at stand-still) and high cabin interior pressure
- 10170535Update Powertrain Control Unit (PTCU) Software
Every Mercedes-Benz G63 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.