2024 Mercedes-Benz GLE 450

Recalls

4 recalls name the 2024 Mercedes-Benz GLE 450. Newest first.

• Electrical system › Wiring

  Mar 15, 2024NHTSA 24V207000116,020 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground…

  Risk and remedy

  Risk

  An overheated ground connection can increase the risk of a fire.

  Remedy

  Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024040002.

  Full recall details →

• Vehicle speed control › Accelerator pedal

  Feb 16, 2024NHTSA 24V117000466 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 GLE350, GLE450, AMG GLE53, and AMG GLE53 Coupe vehicles. The accelerator pedal module bracket may have been improperly welded, which can result in the bracket breaking or detaching.

  Risk and remedy

  Risk

  A broken or detached accelerator pedal can increase the risk of a crash or injury.

  Remedy

  Dealers will drill through the spot welds and secure the bracket with rivets, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030009.

  Full recall details →

• Engine and engine cooling › Critical fasteners

  Dec 21, 2023NHTSA 23V8780007 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 GLC300, 2024 GLE350, and GLE450 vehicles equipped with an M254 engine. The incorrect screws, installed on the high-pressure fuel pump, may prevent a proper seal from forming between the high-pressure fuel pump and the tandem oil pump.

  Risk and remedy

  Risk

  An inadequate seal can allow fuel and oil to leak onto the road, creating a hazard for other road users and increasing the risk of a crash. Additionally, a fuel and oil leak in the presence of hot engine components can increase the risk of a fire.

  Remedy

  Dealers will replace the high-pressure fuel pump, free of charge. Owner notification letters were mailed February 9, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

  Full recall details →

• Fuel system, gasoline › Delivery › Fuel pump

  Dec 21, 2023NHTSA 23V88000079,676 vehicles

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.

  Risk and remedy

  Risk

  A loss of drive power can increase the risk of a crash.

  Remedy

  Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.

  Full recall details →

Owner complaints

What owners report most

1. Forward collision avoidance3
2. Service brakes2
3. Structure2
4. Electrical system2
5. Steering1
6. Vehicle speed control1
7. Fuel/propulsion system1
8. Lane departure1
9. Power train1

Latest complaints

• May 28, 2026ALCrash
  Forward collision avoidance › Automatic emergency braking · Lane departure › Assist · Steering
  Around 4pm 2/26/2026 my wife was driving southbound on I-65 around Middle River Bridge just north of Mobile AL. We were in the right lane when the car began to hydroplane; she immediately took her foot off of the accelerator and did not apply breaks. I was in the back seat due to a previous day…

  Around 4pm 2/26/2026 my wife was driving southbound on I-65 around Middle River Bridge just north of Mobile AL. We were in the right lane when the car began to hydroplane; she immediately took her foot off of the accelerator and did not apply breaks. I was in the back seat due to a previous day surgery. The rear of the vehicle swayed back and forth a few times as the vehicle drifted. Then it was violently moved from one side of the lane to the other and eventually into a hard and distinct left hand 720 spin. We then collided into the concrete barrier next to the left hand lane. It was intense but a glancing blow mostly on the driver’s side. The spin ended with us pointing northbound in the left lane. Just as I thought the crash was over the car lunged in the forward direction like it was going to take off and quickly came to a stop. The weather was very hard rain and my wife was slowing for traffic ahead (which turned out to be another accident going up the General W.K. Wilson Jr. Bridge. Incredibly the car was still running and I was able to slowly drive to safety and not cause any further accidents. Later in the evening (screen shot shows 6:42pm) after reporting to my insurance I looked on Google maps to find the approximate area our crash occurred I could see another accident happened with a significant backup of traffic. I believe the lane assist and brake assist tried to correct the drifting and over corrected the vehicle into a spin. Lane assist in the 2024 Mercedes-Benz 450GLE is difficult to turn off and comes back on with restarting the ignition. I could not turn off Ln Assist and stay off when I purchased the vehicle, so believed it would operated like my 2022 Ford F-150 which stays off. Neither Cruise control, or Self drive was engaged. I believed lane assist could not be turned off and there are no warnings issued by Mercedes-Benz of the potential hazard although I now find Lane Assist can definitely be linked to hydroplaning accidents

• May 14, 2026NM1 injury
  Structure › Body › Hatchback/liftgate
  I manually opened the power lift gate of my 2024 Mercedes-Benz GLE 450. While loading items into the rear of the SUV, the power lift gate closed autonomously and without warning, striking me on the right side of my face and neck. No hands-free gesture was made. Key fob was secured in my purse…

  I manually opened the power lift gate of my 2024 Mercedes-Benz GLE 450. While loading items into the rear of the SUV, the power lift gate closed autonomously and without warning, striking me on the right side of my face and neck. No hands-free gesture was made. Key fob was secured in my purse (in shopping cart) at a distance and was not activated.The lift gate did not detect my presence and did not stop or reverse. The impact resulted in localized swelling and tenderness to my face/jaw area.

• Feb 10, 2026PA
  Electrical system

  12 V battery completely drained while in operation resulting in me being stranded and requiring the vehicle to be towed.

• Nov 11, 2025FL
  Structure › Body

  The panel between the windshield and the sunroof shattered with cracks going the full width of the roof at the top and bottom of the glass panel.

• Sep 10, 2025GACrash
  Forward collision avoidance › Automatic emergency braking · Power train · Service brakes
  The Mercedes GLE450 was stopped at a red light. When the light turned green, the driver entered the intersection. The automatic braking system engaged without reason (there was open road ahead), bringing the car to a sudden standstill. The driver accelerated again, but this time the car went…

  The Mercedes GLE450 was stopped at a red light. When the light turned green, the driver entered the intersection. The automatic braking system engaged without reason (there was open road ahead), bringing the car to a sudden standstill. The driver accelerated again, but this time the car went backwards into the car behind him. The driver had not shifted into reverse. So the car both slammed on the brakes, and switched the transmission into reverse, without driver input. Mercedes-Benz USA conducted an investigation and produced data showing that the car shifted into reverse while it was driving forward; they claimed this was driver error. However, the dealer (and our own experience) says it is impossible to shift the car into reverse when it is driving forward; the car must be stopped before it can shift into reverse. We have asked them to explain this seeming incoherence in their explanation, but they have not responded. Our conclusion is that the car malfunctioned. We still have the dashcam footage recorded during the incident, if that is needed.

• Jul 7, 2025VA
  Electrical system
  On [XXX] the power lock system in my Mercedes auto locked itself with my key and phone inside the vehicle on a hot day with a baby secured in a rear car seat. I did not lock the vehicle or touch the door handle lock. This vehicle is designed to never lock with a key inside. Obviously, this was a…

  On [XXX] the power lock system in my Mercedes auto locked itself with my key and phone inside the vehicle on a hot day with a baby secured in a rear car seat. I did not lock the vehicle or touch the door handle lock. This vehicle is designed to never lock with a key inside. Obviously, this was a life threatening situation as our area was experiencing record heat. Since my phone was also locked inside, I couldn't call for help & had to find a stranger to lend me a phone. Immediately after I took care of the baby & had help, I reported the incident immediately to the Mercedes Emergency Customer Care center via the SOS button in the vehicle. They told me I would hear from someone within 72 hours - it's now been 10+ days since the incident & no communication from Mercedes. The vehicle locked itself again without warning a few days ago but fortunately, there was an adult in the vehicle who was able to unlock it (and the driver had the key on hand outside the vehicle). We have owned 6 Mercedes vehicles - we are familiar with the auto lock system & this is not normal. Srvice is scheduled with the local dealer in Fredericksburg VA the week of July 16, 2025. There was no warning & no warning lights. Normally, the vehicle verbally alerts us when the key is left in the vehicle. In this case, the key was in my purse on the front passenger seat. All doors were unlocked when I placed the baby in her seat and closed the right passenger doors. I walked around to open the drivers side door when I discovered all doors were locked. The vehicle is designed to not be able to lock with a key inside. We have been unable to manually reproduce the incident which leads us to believe the problem is in the electronic coding and needs attention and service from the manufacturing level. This could have easily ended in a fatality. I do not want this to happen to anyone else. I submitted another complaint to Mercedes - this time via letter on their website. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(

• Apr 16, 2025NV1,500 mi
  Vehicle speed control › Cruise control
  The contact owns a 2024 Mercedes-Benz GLE450. The contact stated while driving 70 MPH with the cruise control activated, the vehicle suddenly decelerated to 15 MPH. The contact became aware that the cruise control system had changed the set speed independently. The vehicle returned to normal…

  The contact owns a 2024 Mercedes-Benz GLE450. The contact stated while driving 70 MPH with the cruise control activated, the vehicle suddenly decelerated to 15 MPH. The contact became aware that the cruise control system had changed the set speed independently. The vehicle returned to normal functionality, but the failure became a regular occurrence, with the vehicle accelerating or decelerating independently. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The contact was advised that the cruise control should not be activated. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,500.

• Sep 5, 2024TX2,058 mi1 injury
  Forward collision avoidance
  The contact owns a 2024 Mercedes-Benz GLE 450. The contact stated that while driving at 30 MPH, the vehicle came to a sudden stop while approaching a puddle of water. The contact was thrown forward. There was an unknown warning light illuminated. The air bags did not deploy. The contact confirmed…

  The contact owns a 2024 Mercedes-Benz GLE 450. The contact stated that while driving at 30 MPH, the vehicle came to a sudden stop while approaching a puddle of water. The contact was thrown forward. There was an unknown warning light illuminated. The air bags did not deploy. The contact confirmed that there was no surrounding object that would have activated the Forward Collision Avoidance. The contact sustained injuries to her hand, finger, and nail but medical attention was not provided. The vehicle was taken to the local dealer but was not diagnosed or repaired. The dealer informed her to disable the driver assist and that there was no error code since it does not record. The contact was concerned that the Forward Collision Avoidance would activate while driving on the highway and it could result in a crash. The manufacturer was not contacted. The failure mileage was approximately 2,058.

• Aug 10, 2024TX
  Service brakes

  Every time I apply the brake pedal, it pops, like it’s going to either brake off or it’s loose somewhere. Every single time.

• Jun 9, 2024IN
  Fuel/propulsion system
  The throttle pedal assembly is supposed to be bolted to the floor. Two studs are sticking up from the floor and the throttle pedal assembly fits over the two 6 mm studs. Two nuts might have been installed at the factory, but now they are no where to be found. The whole throttle pedal assembly is…

  The throttle pedal assembly is supposed to be bolted to the floor. Two studs are sticking up from the floor and the throttle pedal assembly fits over the two 6 mm studs. Two nuts might have been installed at the factory, but now they are no where to be found. The whole throttle pedal assembly is off the two studs and tilted sideways and very unstable. As the throttle can not be controlled by the driver, the vehicle is unsafe to operate.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11010970Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive an OTA software update. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customers vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
• 11010818Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9). After processing and complying with the above documents, perform a reset on the transmission control unit Y3/8n4 (VGS) (ignition reset), check that the transmission connector is seated correctly and inspect the PINs for concerns. If communication with the VGS cannot be established afterwards, the component part 'electrohydraulic controller unit (EHS)' must be replaced, as it is not possible to transfer the valve characteristics under the above-mentioned conditions. Installation of a VGS repair kit is not permitted in this case.
• 11010755Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/9 - control unit for telematics services (HERMES)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 - control unit for telematics services (RAMSES)": The actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/2 - control unit for telematics services (RAMSES)", the registration error "CEP_ VIN_UNIQUEID_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.
• 11010744Complaint Engine cooling fan running for an extended time after switching off vehicle. Cause Optimized thermal management in latest PTCU software. Remedy This is a normal function in the latest PTCU software. Engine fan will operate for up to 20 minutes after ignition is switched off. Note: Repair work should only be performed if a clear malfunction is identified
• 11010669Complaint Harsh 5-4 shift felt while braking, may be mistaken for a harsh brake engagement Cause In certain driving scenarios the transmission adaption is recorded at a higher value skewing the learning and leading to harsh engagement of clutches that is felt as a harsh 5-4 Remedy SW is now available for the Transmission that adjusts the learning to keep adaption values within a proper range 1.) Please Install the new transmission SW via Xentry 2.) Clear all faults 3.) After perform the reset of learned values deceleration mode in VGS Special Procedures Tab 4.) Then please perform 3-5 standstill adaptions in a row 5.) Confirm shifting is smooth and perform final QC If issues arise during the process, please open a TIPS case
• 11010494Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress). Note: -If no reduction in the degree of fogging is visible, the rear lamp is defective and must be replaced. -It is not physically possible to defog the headlamps completely some residual fogging may remain. Fogging does not impair the functionality or the service life of the rear lamps. -Simultaneous fogging of multiple component parts indicates extreme climatic conditions and also does not impair the functionality or the service life of the rear lamps. Remedy 2: You can recognize a defective rear lamp as follows: 1. Check the rear lamps to ensure that no external damage is present, and that the differential aeration cells and the diaphragm are present and correctly seated. -> If there are signs of external damage on the rear lamp, the component parts must be replaced as per WIS instructions. 2. Check the electrical connectors of the plugs and pins. -> If moisture/corrosion/etc. is present, the component part must be replaced as per WIS instructions. 3. Check for leak tightness -> Close all openings with Terostat IX or similar and establish and stabilize via an overpressure (4050 mbar) via the plug. -> In the event of a sudden pressure drop, the component part must be replaced as per WIS instructions. Note: External damage to the rear lamps does not constitute a warranty or goodwill case.
• 11010455Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present, process them as per the guided test in Xentry If no faults are present: Check the oil level of the transmission If the oil level is correct: Unplug the connector for the transfer cases control unit Reassess the vehicle on a subsequent test drive If the complaint no longer occurs: Perform an oil change of the transfer case according to WIS specifications After please complete all transfer case Tech-in processes located under VG control unit Adaptations tab - Resetting the oil service data - Calibration of N15/7 Perform road test of vehicle to bring transmission to operating temperature ( >60C ) Operate vehicle in full circle with steering at full lock - 5x to the left - 5x to the right Reassess the vehicle following the oil change and teach in If the problem continues to occur with the plug removed or after the oil change has been carried out: Create a TIPS case with the following data Initial quick test with fault freeze frame data EEPROM data from Y3/8 Transmission control unit EEPROM data from N45 All-wheel drive Injector performance data
• 11010450Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: E504.5 (A 297 904 09 01)
• 11010438Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm system [N26/6] and/or signal acquisition and actuation module [N10] / [N10/6]. The alarm system memory may contain several alarm sources. Remedy Please process all following points in succession: 1. Check - Power supply of the overhead control panel [N70] - Ground points of the overhead control panel [N70] Model series 118, 177, 247: W78 Model series 167: W15/2 Model series 243: W78/2 - LIN lines between overhead control panel [N70] and alarm siren [H3/1] - CAN lines between overhead control panel [N70] and signal acquisition and actuation module [N10] or [N10/6] 2. Open TIPS case for vehicles from production date 01.06.2023 (Send to Body/Chassis/Entertainment Inbox) - Attach photo of overhead control panel label (see example images) - Add control unit log of anti-theft alarm system [N26/6] - Add alarm history of anti-theft alarm system [N26/6], alarm siren [H3/1] and front signal acquisition and actuation module [N10/6] 3. Remedy for vehicles prior to production date 01.06.2023 - If the problem cannot be reproduced, the overhead control panel [N70] (anti-theft alarm system [N26/6] is integrated) must be replaced.
• 11010437Complaint Automatic window raising function of side window inoperative. Cause Denormalization of the window lifter system. Remedy Update the software in the affected door control unit (N69/x). This requires the door control unit (N69/x) to be commissioned. (Path: XENTRY -> Control units view -> DCU-XX (N69/x) -> Adaptations -> Commissioning) SW item numbers of the repair software: A1679023716 for the door control units on the front doors (N69/1 and N69/2) A1679023816 for the door control units on the rear doors (N69/3 and N69/4)
• 11010435Complaint -Check engine light(MIL) is ON. -Current and stored fault code in DCCU and PTCU : P2E9873 The position sensor of the exterior socket flap of the vehicle socket (direct current) has an electrical fault. The actuator does not open. -Starting the vehicle or Charging the vehicle is normal without any issues. Cause Software in the "N116/5 - Direct current charge connection unit (DCCU)" control unit. Remedy SW remedy for N116/5(DC-Charging control unit box) is in progress. Once the software is available, update the software for N116/5 and perform SCN coding of N116/5 For this issue, the vehicle starting or charging functions are not typically affected. Do not replace any parts. Replacing parts will not bring a solution for this issue.
• 11009550Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly checked for leaks before condemning the evaporator. Remedy 2 (Applies to all 167's produced after June 2023) 1. Do NOT remove the expansion valve from the evaporator prior to being advised to in a TIPS case. 2. Initial Quick Test 3. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 4. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 5. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 6. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 7. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 8. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 9. Open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments.
• 11009549Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6]. In many instances there are one or more FCs U110D87, U001988, U016787 stored in the control units anti-theft alarm system [N26/6] and/or signal acquisition and actuation module [N10] / [N10/6]. The alarm system memory may contain several alarm sources. Remedy Please process all following points in succession: 1. Check - Power supply of the overhead control panel [N70] - Ground points of the overhead control panel [N70] Model series 118, 177, 247: W78 Model series 167: W15/2 Model series 243: W78/2 - LIN lines between overhead control panel [N70] and alarm siren [H3/1] - CAN lines between overhead control panel [N70] and signal acquisition and actuation module [N10] or [N10/6] 2. Open TIPS case for vehicles from production date 6/1/2023 - Attach photo of overhead control panel label (see example images) - Add control unit log of anti-theft alarm system [N26/6] - Add alarm history of anti-theft alarm system [N26/6], alarm siren [H3/1] and front signal acquisition and actuation module [N10/6] 3. Remedy for vehicles prior to production date 6/1/2023 - If the problem cannot be reproduced, the overhead control panel [N70] (anti-theft alarm system [N26/6] is integrated) must be replaced.
• 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
• 11009036Complaint "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument cluster messages along with Tire Pressure Light on in Instrument Cluster. Cause Both systems are temporarily unavailable due to low tire pressures. An active tire pressure monitor light may result in some assistance features being temporarily unavailable until tire pressures are corrected. Remedy Check/adjust tire pressures and reset monitoring through the instrument cluster.
• 11008882Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly checked for leaks before condemning the evaporator. Remedy 2 (Applies to all 167's produced after June 2023) 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 4. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 5. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 6. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 7. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 8. Open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments. Please see the list of WIS documents for forming gas leak check and recharging of the system. All documents, with the exception of videos need to be uploaded for the warranty claim. Videos are only needed if a TIPS case is opened. Ensure that a full vacuum is pulled on the system for at least 30 minutes after replacement Condenser replacement is NOT authorized as a suitable repair in lieu of the dryer not being available.
• 11008880Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/9 - control unit for telematics services (HERMES)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 - control unit for telematics services (RAMSES)": The actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). In the control unit log of the "N112/2 - control unit for telematics services (RAMSES)", the registration error "CEP_ VIN_UNIQUEID_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.
• 11008093Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
• 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
• 11008072Complaint White plastic insert present on microphone assembly. See figure A for example. Cause The insert (breathable filter) is designed to be inside for dust protection and air flow control. Remedy Do not remove the breathable filter from the microphone assembly. This part is designed to be in the microphone and should remain in the vehicle. Note: If TIPS support is required for microphone symptoms please open a TIPS case and reference this LI.
• 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
• 11007972Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.
• 11007969Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy The remedy is currently being developed.
• 11007858Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. Cause The cause is currently being investigated. Remedy A remedy is currently not available. A software update in the seat control unit does not solve the problem. The document will be updated once the reason has been analyzed and a remedy is available.
• 11007857Complaint Customer concern of Air Conditioning not cooling. Note: For vehicles produced during or prior to June 2023, a TIPS case is not necessary. However, parts from repairs on such vehicles may be requested back for analysis at the QEC. Therefore, please follow parts disposition in NetStar. Repairs where parts are not returned per parts disposition instructions, or parts found to be NTF (no trouble found) are subject to debit. ALL steps, with the exception of videos, should be documented and uploaded with the claim submission. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 5. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 6. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 7. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 8. Open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments. "NO TIPS case needed on vehicles during or prior to June 2023"
• 11007796Complaint Individual functions such as sliding sunroof or roller sunblind can no longer be operated using the gesture recognition system. Cause Gesture recognition system control unit software N168 Remedy For vehicles before modification year 23/2: A remedy is currently being developed. Replacing parts will have no effect. For vehicles as of modification year 23/2: Considered to be a series production configuration. A change will not be possible in future.
• 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
• 11007673Complaint Damage or discoloration to paint protection films on vehicle. Cause Chip protection films are a wear item that may need to be replaced over the life of the vehicle. They are typically not covered by vehicle warranty. Remedy To properly install a paint/chip protection film, please follow the below guidelines: #1 - Utilize a solution that is 0.2% soap solution (1,000ml of water + 2ml of liquid soap). #2 - Clean the paint surface and ensure it is dust-free. #2a - When cleaning, you can utilize isopropyl alcohol (Rubbing Alcohol) to assist with cleaning. #2b - We recommend a lint-free rag for secondary dusting. #3 - Wet hands with the soapy water solution to protect the adhesive surface. #4 - Remove the backing paper from the film completely. #5 - Moisten the vehicle surface with the soapy water. You can also lay the protective film with adhesive side out onto the wetted surface to also cover the adhesive layer in the soapy water solution. #6 - Remove film and flip over to gently place adhesive side against the paint surface. #7 - Working from the center out, use a squeegee to press the soapy water solution out from under the film. Use sufficient pressure to firmly press the film into the paint surface, but not an excessive amount to damage or stretch the film. #8 - Allow film and paint to "cure" until all of the moisture has evaporated. At this time the adhesive should be dried and cured enough for sufficient hold to release the vehicle.
• 11006700Complaint Once the head unit A26/17 is updated to the FUP4 software release E445.0, it may be the case that online connectivity is no longer available Cause E445.0 FUP4 software release Remedy Update the A26/17 - MBUX multimedia system (Head unit) software to E445.2 FUP4 Optimized or newer version to resolve the complaint.
• 11006695Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: E504.3 (A 297 904 97 00) E504.4 (A 297 904 03 01) Remedy The remedy is currently being developed. Note: A remedy is not yet available. Replacing the hardware does not resolve the symptom. Do not replace the MBUX for this concern. The information will be updated accordingly as soon as a remedy is available.
• 11006678Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus Cause Previous N133/1 - Instrument cluster (IC) control unit software. Remedy Update the N133/1 - Instrument cluster (IC) software.
• 11006550Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 5. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 6. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 7. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 8. If the vehicle is produced AFTER June 2023, a TIPS case is required for replacement. Please open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments. 9. For vehicles produced during or prior to June 2023, a TIPS is not necessary. However, parts from repairs on such vehicles may be requested back for analysis at the QEC. Therefore, please follow parts disposition in NetStar. Repairs where parts are not returned per parts disposition instructions, or parts found to be NTF (no trouble found) are subject to debit. NOTE: Please see the list of WIS documents for forming gas leak check and recharging of the system. All documents, with the exception of videos need to be uploaded for the warranty claim. Videos are only needed if a TIPS case is opened. Ensure that a full vacuum is pulled on the system for at least 30 minutes after replacement Condenser replacement is NOT authorized as a suitable repair in lieu of the dryer not being available.
• 11005347Complaint Yellow coolant warning system message appears in instrument cluster. Fault code P048392 or P048397 present in N127 Powertrain Control Unit. Cause Faulty communication between fan and control unit N127-PTCU. Remedy If other fault codes related to engine fan are present, process these first. Replace engine fan with part as specified in XENTRY parts information. Group 50/015. Note: Do not install a lower wattage fan than what was originally installed in vehicle.
• 11005344Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G-TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G-TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on-going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: NAG3 Classic (automatic transmission 725.0) NAG3 - AMG sports models (AMG 43 and AMG 53 with converter) NAG3 - AMG 63 NAG3 - Hybrid
• 11005334Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data. Save the N179 - Hand detection system (HE) and N62/4 - Driver assistance system (SG-FAS) control unit logs. Note the fault frequency of fault codes set. Delete the N179 and N62/4 fault memory. Using both hands, "scan" the steering wheel all the way round, including the chrome molding at 6 o'clock (see Picture 1). Read out fault memory and follow steps below for any faults set. Remedy: Vehicles with control unit N179 - Hand detection system (HE): B1E7614: Check contacts and wiring harness in steering wheel by carrying out a visual check for damage, pinched areas, loose connections, etc. (examples in Figs. 2 and 3); If no damage is noted replace the N135 - Steering wheel electronics (LRE) and reassess. If fault code returns replace the steering wheel. Please check the wires and connections in the steering wheel. Afterwards, please check whether the complaint is caused by over torqued screws on steering wheel trim pieces. To do this, please loosen the screws slightly and reevaluate the situation. (Picture 4). P164456: Perform SCN coding. P1CA000: Perform an initial start-up on the N179 hand detection control unit. Faults in N62/4 - Driver assistance system (SG-FAS) control unit with U186B29, U0429E0, U042941, U042929, U042902, U0429E1: If no fault is stored in the N179 control unit: Scan steering wheel as indicated in the test procedure and check whether the fault is reproducible. If no fault code is stored in the hand detection control unit, the fault codes in the driver assistance systems control unit are precautionary messages. Software for the N62/4 - Driver assistance system (SG-FAS) is in preparation to reduce erroneous messages in the driver display.
• 11005331Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain' (PTCU) control unit Y3/8 - Transmission control for 9-gear transmission (VGS) N3/10 - Engine electronics for combustion engine If faults are present, process them as per the guided test in Xentry If no faults are present: Check the oil level of the transmission If the oil level is correct: Unplug the connector for the transfer cases control unit Reassess the vehicle on a subsequent test drive If the complaint no longer occurs: Perform an oil change of the transfer case Reassess the vehicle following the oil change If the problem continues to occur with the plug removed or after the oil change has been carried out: Create a TIPS case with the following data Initial quick test with fault freeze frame data EEPROM data from Y3/8 Transmission control unit EEPROM data from N45 All-wheel drive Injector performance data
• 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
• 11005255Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2025 GLE/GLS (167 platform), EQB (243 platform), GLA/GLB (247 platform), EQE (294 platform), EQS (296 platform), and GLC (254 platform) vehicles, the B-pillar certification label might not contain the vehicles rim size, tire size, and cold tire inflation pressure information as required by FMVSS 110. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this noncompliance is inconsequential as it relates to motor vehicle safety.
• 11003211Complaint The following event codes are logged in control unit IDC213 - N62/4 (Intelligent Drive control unit): U0401FC and U0401FD. Cause Under analysis. Remedy Neither of the two event codes is relevant for the functioning of control unit IDC213 - N62/4 (Intelligent Drive control unit) and can be ignored.
• 11003094Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 5. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel. (see attached videos) 6. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks), showing the expansion valve being checked for leaks. 7. If no leaks are found with the sniffer at the expansion valve, spray soapy water mix on the expansion valve and check for leaks. Upload a video showing the spray test and VIN. 8. If the vehicle is produced AFTER June 2023, a TIPS case is required for replacement. Please open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" with all attachments. 9. For vehicles produced during or prior to June 2023, a TIPS is not necessary. However, parts from repairs on such vehicles may be requested back for analysis at the QEC. Therefore, please follow parts disposition in NetStar. Repairs where parts are not returned per parts disposition instructions, or parts found to be NTF (no trouble found) are subject to debit. NOTE: Please see the list of WIS documents for forming gas leak check, AC flushing and recharging of the system. All documents, with the exception of videos need to be uploaded for the warranty claim. Videos are only needed if a TIPS case is opened. The dryer must be replaced when there is a leak in the AC system.

Every Mercedes-Benz GLE 450 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.