2015 Mercedes-Benz GLK250
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › GLK250 › 2015
These records cover every 2015 Mercedes-Benz GLK250. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2015 Mercedes-Benz GLK250. Newest first.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit…
Risk and remedy
Risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec…
Risk and remedy
Risk
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Mercedes-Benz USA, LLC (Mercedes) is recalling certain model year 2015 E250 BlueTec vehicles manufactured November 3, 2014, to December 15, 2014, E250 BlueTec 4Matic vehicles manufactured November 4, 2014, December 17, 2014, GLK250 vehicles manufactured November 13, 2014, to January 30, 2015, and 2015 ML250 BlueTec vehicles manufactured December 12, 2014…
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on June 23, 2015. Owners may contact Mercedes customer service at 1-800-367-6372. Mercedes' number for this recall is 2015050005. Note: This is an expansion of NHTSA recall 14V-762.
Mercedes-Benz USA, LLC (Mercedes) is recalling certain model year 2014-2015 E250 BlueTec, E250 BlueTec 4Matic, GLK250 4Matic BlueTec, and 2015 ML250 4Matic BlueTec vehicles manufactured February 28, 2014, to November 10, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk and remedy
Risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-800-367-6372. Mercedes' number for this recall is 2014120002.
Owner complaints
19 complaints
What owners report most
Latest complaints
- Steering
The steering adjustment moves in and out but will not move up or down. You can hear a clicking noise like it’s trying to move but nothing happens to the steering column.
- Engine
The DEF exhaust system has failed. It was replaced before under a recall. The warranty was previously extended on the system but I am outside of the mileage window but inside of the time window. I have $6000 in repairs so far and am trying to get assistance. I have been dealing with issues since October 2024
- Fuel/propulsion system
2020050005-Modificationto emission control system cause:F Was informed of the Mercedes-Benz Recall for 2015 250 GLK BlueTec which I took to Dothan, AL Mercedes-Benz Dealership to have done for my safety. The car was not repaired correctly. It started to smoke a gray smoke coming up from under the…
2020050005-Modificationto emission control system cause:F Was informed of the Mercedes-Benz Recall for 2015 250 GLK BlueTec which I took to Dothan, AL Mercedes-Benz Dealership to have done for my safety. The car was not repaired correctly. It started to smoke a gray smoke coming up from under the car on the passenger side of the car over the front tire. I do have pictures. It smells as if it is about to catch on fire. The car never had any problems before this botched repair. Now they say they cannot find the problem. I’m afraid to drive it until they do. Each time they return it, the smoke is worse.
- Electrical system
The driver's side seat failed. Due to a seat electrical harness failure the seat became stuck and neither the seat seatback or headrest could be moved. I could comfortably still reach steering wheel and pedals but my wife could not safely do so. The car has approximately 36k miles on it. I paid to…
The driver's side seat failed. Due to a seat electrical harness failure the seat became stuck and neither the seat seatback or headrest could be moved. I could comfortably still reach steering wheel and pedals but my wife could not safely do so. The car has approximately 36k miles on it. I paid to repair this $831 negotiated down from $1600+. This is a pressing NHTSA issue because on the repair invoice the technician noted that a 40 amp fuse had been installed in a 30 amp socket. Presumably it came from the factory in this condition. The car has only been serviced by MBZ dealers - 2, palm springs and sandiego- and to my knowledge no one has touched the fuses or box. The electrical system from the factory is running 40 amps on a circuit designed for 30. This is a manufacturing or design defect which will likely as here, cause failure and could possibly at least to my non electrical engineer's mind cause fire.
- Electrical system · Steering
When driving, the steering wheel locks and I can no longer steer the vehicle, it locks in a way that I cannot move the steering wheel at all, which may cause me to crash if I am at a dead end road and need to turn. I have been trying to contact the manufacturer for resolution but have not received…
When driving, the steering wheel locks and I can no longer steer the vehicle, it locks in a way that I cannot move the steering wheel at all, which may cause me to crash if I am at a dead end road and need to turn. I have been trying to contact the manufacturer for resolution but have not received any responses. This was a recall back in 2017 under NHTSA Campaign Number: 17V-595 for 2015-2017 Mercedes Benz cars, with the component of Steering/Electric Power Assist System. I am not sure why my car is not listed in the recall since it does have this issue.
- Air bags
TL* the contact owns a 2015 mercedes-benz glk250. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. Mercedes-benz of clear lake (500 gulf fwy s, league city, tx 77573) , was contacted by phone and it was…
TL* the contact owns a 2015 mercedes-benz glk250. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. Mercedes-benz of clear lake (500 gulf fwy s, league city, tx 77573) , was contacted by phone and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt *tr
- Air bags
TL* takata recall. The contact owns a 2015 mercedes-benz glk250. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* takata recall. The contact owns a 2015 mercedes-benz glk250. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted mercedes-benz of chantilly (14841 stonecroft center ct, chantilly, va 20151) where it was confirmed that the remedy part was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available.
- Electrical system · Service brakes · Vehicle speed control
Safety features become limited or inoperable during operation of vehicle. Taken to dealership, control module replaced. Does not fix issue. All pre-safe functions become inoperarable under this failure. Multiple online forums report same issue. Mercedes seems aware of problem, but not acknowleding…
Safety features become limited or inoperable during operation of vehicle. Taken to dealership, control module replaced. Does not fix issue. All pre-safe functions become inoperarable under this failure. Multiple online forums report same issue. Mercedes seems aware of problem, but not acknowleding their responsibility to recall or find root of issue. When starting vehicle, or often when driving down the road, cruise control, adaptive steering, lane assist, blind spot detectors, pre-safe braking features will all become inoperable and throw multiple failure readings on dashboard.
- Power train · Unknown or other
Car will put itself in park while in traffic at slow speeds.i was on the highway coming up on a stoplight that was red before I could stop the car put itself in park at the same time the light was turning green which almost caused me to be hit from behind
- Fuel/propulsion system
Acceleration from a stop - when you press gas pedal car does not accelerate. have to pump pedal 2-3 times for car to accelerate. have only noticed around town with frequent stops.
- Air bags
TL* the contact owns a 2015 mercedes-benz glk250. The contact received a recall notice for nhtsa campaign number: 19v010000 (air bags). The contact took the vehicle to mercedes-benz of lynnwood (17800 highway 99, lynnwood, wa 98037, 425-673-0505) where he was assured that this was not a major…
TL* the contact owns a 2015 mercedes-benz glk250. The contact received a recall notice for nhtsa campaign number: 19v010000 (air bags). The contact took the vehicle to mercedes-benz of lynnwood (17800 highway 99, lynnwood, wa 98037, 425-673-0505) where he was assured that this was not a major safety concern and that the parts were not available. The contact stated that the air bag warning indicator flashed intermittently while traveling various speeds. The contact spoke with the manufacturer and was provided an approximate date as to when the replacement air bags might become available. The contact requested a loaner vehicle, which was denied. The failure mileage was unknown. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2015 mercedes-benz glk250bt. The contact received a recall notification for nhtsa campaign number: 19v010000 (air bags). The contact called mercedes-benz of lehigh valley at 610-756-9831 (located at 3401 lehigh st, allentown, pa 18103) and was informed that the…
TL* takata recall. The contact owns a 2015 mercedes-benz glk250bt. The contact received a recall notification for nhtsa campaign number: 19v010000 (air bags). The contact called mercedes-benz of lehigh valley at 610-756-9831 (located at 3401 lehigh st, allentown, pa 18103) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
- Unknown or other
Diesel emissions false positive or suspect software
- Air bags
Takata airbag recall. mercedes IS not scheduled to replace takata recalled airbags in utah until may of 2020. This IS over one year away. We have a subaru that IS having airbags replaced immediately. What IS the disconnect with mercedes getting available parts and why are they making their vehicle owners wait so long?
- Air bags
TL* takata recall. The contact owns a 2015 mercedes-benz glk250. The contact received notification of nhtsa campaign number: tbd, manufacturer recall number: 2019010001 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was…
TL* takata recall. The contact owns a 2015 mercedes-benz glk250. The contact received notification of nhtsa campaign number: tbd, manufacturer recall number: 2019010001 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted regarding part availability. The manufacturer was made aware of the issue and did not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall filing a complaint to state that the projected repair date for my vehicle IS in an unreasonable amount of time. I was given the date of may 2020 for a fix to our vehicles issue. this makes driving the vehicle challenging as I have a family and young children.
- Engine · Vehicle speed control
While driving on an interstate highway during rush hour my mercedes glk suddenly slowed down to about 30mph. The car was unresponsive and would not accelerate. A .message that said 'inoperative see owners manual' appeared. We turned off the car and it started up without problem. We were very…
While driving on an interstate highway during rush hour my mercedes glk suddenly slowed down to about 30mph. The car was unresponsive and would not accelerate. A .message that said 'inoperative see owners manual' appeared. We turned off the car and it started up without problem. We were very fortunate that we were able to pull over, as there IS repair work being done and part of the highway didn't have a shoulder. We were lucky that we were not hit. This IS very dangerous and needs to be corrected before someone gets hurt.
- Engine
TL* the contact owns a 2015 mercedes benz glk250. While driving at an unknown speed, the engine warning light illuminated. The failure recurred several times. The vehicle was taken to the dealer three times. The technician was unable to duplicate or diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 500.
- Power train · Service brakes
TL* the contact owns a 2015 mercedes benz glk250. While attempting to park, the brake pedal was depressed and the brakes failed to respond. The contact also stated that the vehicle independently shifted from drive into neutral. The failure recurred twice. The vehicle was taken to a dealer where the…
TL* the contact owns a 2015 mercedes benz glk250. While attempting to park, the brake pedal was depressed and the brakes failed to respond. The contact also stated that the vehicle independently shifted from drive into neutral. The failure recurred twice. The vehicle was taken to a dealer where the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010818Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9). After processing and complying with the above documents, perform a reset on the transmission control unit Y3/8n4 (VGS) (ignition reset), check that the transmission connector is seated correctly and inspect the PINs for concerns. If communication with the VGS cannot be established afterwards, the component part 'electrohydraulic controller unit (EHS)' must be replaced, as it is not possible to transfer the valve characteristics under the above-mentioned conditions. Installation of a VGS repair kit is not permitted in this case.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10252770As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of the exterior paint or clear coat. This Mars Red paint is sometimes referred to as Fire Opal. The purpose of this update is to alert you that: 1. The Settlement has received final approval. The Settlement will go into effect on March 11, 2024. As of that date, customers are eligible to receive extended warranty coverage under the Settlement. 2. Under the Settlement, an eligible customer might receive extended warranty coverage as of the date the vehicle is presented to your dealership OR certain customers might have validated Qualified Future Repair claims, making them eligible for a different level of coverage. To determine if a customer: (a) is eligible for extended warranty coverage; and (b) what level of warranty coverage is available to them, please refer to the Service Packages section in VMI/Netstar. 3. Damage code 21800 (damage type 00) must be used for warranty claims covered pursuant to the Settlement. Please note that you should only claim for the percentage of warranty repair cost reflected in VMI/Netstar (see below, e.g., for Period Two, claim only 50% of warranty repair cost). 4. Before the dealership agrees to perform any work: The customer should be given a Repair Order containing: (1) an estimate for the repair, (2) the portion covered under the extended warranty; and (3) the customers contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the Repair Order before the repair is performed.
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10243308Check engine light illuminated Fault code stored in N3/10 control unit- P052E71 Positive Crankcase Ventilation Regulator Valve Performance: The valve for crankcase ventilation has a malfunction The partial-load ventilation valve (a part of the intake line assembly) may not work as intended Performed guided test for fault code P052E71. Replace intake line assembly if necessary per results of the guided test. Do not perform software update of N3/10 Engine control unit at this time. This LI will be updated once the software solution is available. This LI is in relation to NCU dated 8/31/2023 "Emission Extended Warranty Intake Line Assembly".
- 10233796Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the even the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles: Model Year Model (platform) WIS reference 2005 - 2011 SLK-Class (R171) AR35.10-P-0010V 2012 - 2017 SLK-Class (R172) AR35.10-P-0010V 2012 - 2016 CLS-Class (C218) AR35.10-P-0010EW 2013 - 2016 SL-Class (R231) AR35.10-P-0010RK 2008 - 2015 C-Class Sedan/Coupe (W/C204) AR35.10-P-0010CW 2010 - 2015 GLK-Class (X204) AR35.10-P-0010CW 2010 - 2016 E-Class Sedan/Wagon (W/S212) AR35.10-P-0010EW 2010 - 2017 E-Class Coupe/Cabrio (C/A207) AR35.10-P-0010CW All models require cavity preservation on the rear axle carrier after the replacement according to AR35.10-P-0010-03A.
- 10233780Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles: Model Year Model (platform) WIS reference 2005 - 2011 SLK-Class (R171) AR35.10-P-0010V 2012 - 2017 SLK-Class (R172) AR35.10-P-0010V 2012 - 2016 CLS-Class (C218) AR35.10-P-0010EW 2013 - 2016 SL-Class (R231) AR35.10-P-0010RK 2008 - 2015 C-Class Sedan/Coupe (W/C204) AR35.10-P-0010CW 2010 - 2015 GLK-Class (X204) AR35.10-P-0010CW 2010 - 2016 E-Class Sedan/Wagon (W/S212) AR35.10-P-0010EW 2010 - 2017 E-Class Coupe/Cabrio (C/A207) AR35.10-P-0010CW All models require cavity preservation on the rear axle carrier after the replacement according to AR35.10-P-0010-03A.
- 10232321Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe experiences corrosion with perforation (holes). The extended warranty is applicable to the following vehicles: Model Year Model (platform) Model Year Model (platform) 2005 - 2011 SLK-Class (R171) 2008 - 2015 C-Class Sedan/Coupe (W/C204) 2012 - 2017 SLK-Class (R172) 2010 - 2015 GLK-Class (X204) 2012 - 2016 CLS-Class (C218) 2010 - 2016 E-Class Sedan/Wagon (W/S212) 2013 - 2016 SL-Class (R231) 2010 - 2017 E-Class Coupe/Cabrio (C/A207) Only the following damage code can be claimed for the replacement of the rear subframe due to corrosion with perforation: Damage Code: 35441 47 Always check VMI to determine if a vehicle is covered under this 20 years/unlimited miles extended warranty. Please
- 10232319Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY) 2012-2016 E-Class, GL-Class, GLE-Class, GLK-Class, and ML-Class (166, 204, 212 platforms) vehicles, the coding of the control units for selective catalytic reduction (SCR) and fully integrated transmission control (VGS) do not correspond to the specifications as part of the BlueTEC update diesel field measure. This could result in the CAL ID (Calibration ID) not being read out from the vehicle and re-documented in the relevant systems. This situation does not have any additional technical implications for the vehicle. What Were Doing MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes-Benz dealer will update the SCN coding for SCR and VGS on the affected vehicles.
- 10219253Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY) vehicles listed below, the particulate matter (PM) sensor could potentially fail and consequently activate the malfunction indicator light (MIL) with one of the fault codes mentioned below. As a result, the warranty for the PM sensor has been extended from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 10 years / 120,000 miles (whichever occurs first).
- 10219242Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY) 2012-2016 GLK-Class, E-Class, ML-Class, GLE-Class, and GL-Class (204, 212 and166 platforms) vehicles, an incorrect NOx sensor, Diesel Particulate Filter (DPF), Selective Catalytic Reduction (SCR) catalyst and/or Particulate Matter (PM) sensor may have been installed, which may not correspond to the specifications set forth in the BlueTEC update Approved Emission Modification (AEM) program. The incorrect hardware may potentially result in increased exhaust gas emissions. What Were Doing MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes-Benz dealer will check and replace (if necessary), the necessary exhaust system hardware on the affected vehicles
- 10206077"MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 Boost Pressure is Too High"" "
- 10205790After starting the engine, the instrument cluster shows the "EBD not available, diagnosis/test stand" message in yellow.
- 10205265Outside mirror fogged.
- 10205248"SOS mbrace service not activated".
- 10205247Traffic information service and posibly the voice control, nonfunctional after navigation software update.
- 10205237The COMAND unit does not start or the display remains dark.
- 10205236"Metadata loss- Please reimport all media data".
- 10205233Mobile phone cotacts are not transferred completely.
- 10205225Headlamps fogged.
- 10205215Window lifter and outside mirror on passenger side malfunction after replacement of door control unit.
- 10187793Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
- 10184797Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain Mercedes-Benz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or caused to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed.
- 10181195Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost to the Owner/Lessee.
- 10176670To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters
- 10167547Shift quality complaints and/or automatic transmission in limp-home mode in combination with one or more of the following fault codes: P060600, P072200, P072300, P072364, P072900, P073000, P073100, P073200, P073300, P073400, P073500, P076F00.
- 10167085Passenger side wiper arm strikes vent grille of water collector
- 10166977Engine diagnosis warning lamp lights up. The fault code (FC) P0101FA or P0101Fb or P0101FC is logged in the engine control unit.
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10158365Reversing camera nonfunctional on vehicles with code 805 YoM 14/1 (MY15)
- 10135598Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
- 10059555Summary to be provided on a future date.
- 10058563Xentry (mercedes): stored in engine control unit (ecu) IS fault to exhaust back pressure sensor causing engine to be in limp home mode and diagnosis warning lamp activated. Model 176, 246, 204, 212, 166, 207, 218, 221, 251. No years listed.
- 10058548Xentry (daimler): stored in engine control unit are faults relating to throttle valve actuator and/or oxygen sensor due to occasional transition resistance at contacts, causing engine diagnosis warning lamp to be inactive. Model all.
- 10058546Xentry (daimler): after key cycle, vehicle in limp home mode, returns to normal operation due to being stuck on clutch pack or the shift valve fault. Model all. No years listed.
Every Mercedes-Benz GLK250 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.