2011 MINI Cooper S Countryman
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › MINI › Cooper S Countryman › 2011
These records cover every 2011 MINI Cooper S Countryman. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2011 MINI Cooper S Countryman. Newest first.
BMW of North America, LLC (BMW) is recalling certain 2011-2012 BMW 550i, 550i xDrive, 550i Gran Turismo, 550i Gran Turismo xDrive, 750i, 750Li, 750i xDrive, 750Li xDrive, 760Li, X5 xDrive50i, X5 M, X6 xDrive50i, X6 M, ActiveHybrid7, MINI Cooper S Convertible, John Cooper Works (JCW) Convertible, Cooper S Countryman, Cooper S Countryman ALL4, Cooper S, JCW…
Risk and remedy
Risk
If the circuit board were to overheat, it can increase the risk of a fire.
Remedy
BMW will notify owners, and dealers will replace the electric auxiliary water pump, free of charge. Depending on the model, there are currently limited parts available, however not all parts are available at this time. Owners will be notified of the recall beginning June 11, 2018, and will receive a second notification when remedy parts become available. Owners may contact BMW customer service at BMW 1-800-525-7417, MINI at 1-866-825-1525, or Rolls-Royce at 1-877-877-3735. Note: BMW recommends that owners park their vehicle outdoors until the recall remedy has been performed.
BMW IS recalling certain model year 2007-2011 MINI cooper s, 2008-2011 MINI cooper s clubman, 2009-2011 MINI cooper s convertible, 2009-2011 MINI cooper jcw, 2009-2011 MINI cooper jcw clubman, 2009-2011 cooper jcw convertible, and 2011 cooper s countryman passenger cars manufactured from november 14, 2006, through january 18, 2011. the electric auxiliary…
Risk and remedy
Risk
The circuit board may smolder which could result in a vehicle fire.
Remedy
BMW will notify owners, and dealers will replace the water pump free of charge. the safety recall beganduring february 2012. owners may contact BMW at 1-866-275-6464.
Owner complaints
17 complaints1 involved a fire
What owners report most
Latest complaints
- Electrical system · Engine · Exterior lighting
My father has the same year mini cooper and has a recall on the foot control module. He actually just got it fixed even though he hadn't had any issues with it yet. My mini has had the foot control module go bad. My car is unusable. I have no interior lights, no dash lights, no turn signals, no…
My father has the same year mini cooper and has a recall on the foot control module. He actually just got it fixed even though he hadn't had any issues with it yet. My mini has had the foot control module go bad. My car is unusable. I have no interior lights, no dash lights, no turn signals, no blowers, the windows controls don't work. I had to drive it once because I hit a deer with my other vehicle and nearly got rear ended because they didn't know I was turning and it over heated............ I do not understand why my dad got a recall and I haven't. Please HELP
- Electrical system › 12v/24v/48v battery · Exterior lighting › Brake lights · Exterior lighting › Turn signal
The contact owns a 2011 Mini Cooper S Countryman. The contact stated that while the vehicle was parked, the battery became drained. The contact replaced the battery. The contact stated that after replacing the battery, the turn signals and brake lights failed to work as needed. No warning lights…
The contact owns a 2011 Mini Cooper S Countryman. The contact stated that while the vehicle was parked, the battery became drained. The contact replaced the battery. The contact stated that after replacing the battery, the turn signals and brake lights failed to work as needed. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to get the vehicle shipped to a dealer. The failure mileage was approximately 119,000.
- Electrical system › 12v/24v/48v battery · Engine and engine cooling
The contact owns a 2011 Mini Cooper S Countryman. The contact stated while parked there was white smoke coming from the rear of the vehicle. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the battery and CS module needed to be replaced. The contact stated that an…
The contact owns a 2011 Mini Cooper S Countryman. The contact stated while parked there was white smoke coming from the rear of the vehicle. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the battery and CS module needed to be replaced. The contact stated that an unknown warning light was illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.
- Engine
The coolant thermostat housing IS always making a problem. I see there IS extended warranty on other years model. But it has to be included my vehicle's year. They uses same thermostat housing and making a same problem. Leaks or it stuck opened/closed very easily. Within a 3 years I need to change the thermostat housing/ times with oem part. First time it makes a problem at around 90000 miles.
- Air bags · Air bags › Sensor › Occupant classification
When a passenger IS in the front seat, the airbag light goes on and off during the course of travel or sitting still. The problem continues, whether it be on a city street, freeway, etc.
- Engine
My turbocharger failed in 2017. I replaced with a non oem turbocharger. We received a letter from min extending the warranty after our repair. MINI IS refusing to reimburse parts cost and install because non oem parts. This should not matter account parts were replaced prior to extended warranty being common knowledge.
- Engine · Unknown or other
Enghine light has been coming on since purchase in 2015 and we have already invested severl $ trying to get to the heart of the problem. it always come back on power loss and rattling sound took to BMW dealer and paid for "troubleshooting" was told by BMW service tech not to drive the car as…
Enghine light has been coming on since purchase in 2015 and we have already invested severl $ trying to get to the heart of the problem. it always come back on power loss and rattling sound took to BMW dealer and paid for "troubleshooting" was told by BMW service tech not to drive the car as it could smoke ad die! the timing chain and guides need to be replaced. There was a recall and lawsuit for this through 2010 but my vehicle IS a 2011....car could smoke out and die any moment. 86272 miles year 2011 called BMW filed a complaint but thats not fixing the issue. we do not feel that we should invest another 5K+TO fix this issue.
- Engine
Auxiliary water pump code came up during a smog cheg inspection.
- Unknown or other
Car fire under the hood. on sunday, april 15, 2018 I drove 10 minutes from home. I was parked in a lot for 5 minutes. came out of store, started engine and heavy smoke immediately started filling the interior and billowing up from under the hood. I quickly got out. opened the hood. saw…
Car fire under the hood. on sunday, april 15, 2018 I drove 10 minutes from home. I was parked in a lot for 5 minutes. came out of store, started engine and heavy smoke immediately started filling the interior and billowing up from under the hood. I quickly got out. opened the hood. saw flames deep down, just to the left of the coolant expansion tank. heavy white/gray smoke. called 911, who responded quickly (danbury ct fire dept.) the owner of the store I had been in, came out and witnessed fire/smoke. fire subsided and fire dept checked for hot spots, authorized for towing by aaa to dealer. my MINI had been in the dealer's service dept. April 12, having maintenance done... Less than 48 hours before this fire happened. (work done included new fan belt, oil change, filter, brakes, 2 front tires...) I picked my car up on friday, apr. 13, and drove home. after 2 short errands on sunday, the fire broke out. my car IS at the dealer being fixed by MINI. MINI USA has authorized the work. very concerned about what damage the intense heat caused to surrounding parts under the hood. so many sensors and circuit boards/electrical parts... service mgr said it was caused by a "hot wire." could it happen again? I will never feel safe in this car again. I have the danbury fire dept. Record in an email, and photos of my car being towed. The dealer has the inspection report of damage. fire happened just hours after car had been worked on. coincidence? they say so. no proof. But, this should not happen. if I had been on a road/highway (which I almost was), I would've been overcome with smoke and probably pass out before pulling off the road. thank god I was in a parking lot at the time! very dangerous and scary. I owned the car for 7+ years. only owner/driver. 73K miles. maintained very well. no gas/fuel/oil/coolant leaks.
- Electrical system · Exterior lighting
After a battery failure (loss of charge or battery replacement) critical safety features are disabled until the car IS returned to a dealer to "program the new battery". The safety features that are disabled include: 1) turn signals, 2) 4 way flashers, 3) front windows lowering, 3) control of the…
After a battery failure (loss of charge or battery replacement) critical safety features are disabled until the car IS returned to a dealer to "program the new battery". The safety features that are disabled include: 1) turn signals, 2) 4 way flashers, 3) front windows lowering, 3) control of the headlights (no control of dims and bright lights), and 4) dash lights (can't see the speedometer). while a simple warning light in this situation would work, the manufacturer chose to disable critical safety functions of the car. in my case, its a 1 1/2 drive in an unsafe car to get the situation corrected. this situation IS being experienced by other drivers and others can be found with a simple google search.
- Air bags
Passenger airbag sensor enables airbag when extremely light items are placed in the seat such as a cell phone. Car could deploy airbag with small occupant in seat.
- Fuel/propulsion system
TL* the contact owns a 2011 MINI cooper s countryman. The contact stated that the vehicle was difficult to start. The contact mentioned that the failure recurred on multiple occasions. The vehicle was taken to the dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle…
TL* the contact owns a 2011 MINI cooper s countryman. The contact stated that the vehicle was difficult to start. The contact mentioned that the failure recurred on multiple occasions. The vehicle was taken to the dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,900. The vin was unavailable.
- Electrical system · Power train
On october 7TH, 2014 the key would not come out of the key slot. The key IS not required to be inserted to start the car but simply with you. However, my daughter had borrowed the car and inserted the key so I have no way of knowing if this failure occurred on the date mentioned or earlier. It was…
On october 7TH, 2014 the key would not come out of the key slot. The key IS not required to be inserted to start the car but simply with you. However, my daughter had borrowed the car and inserted the key so I have no way of knowing if this failure occurred on the date mentioned or earlier. It was in for service on august 25TH, 2014 so sometime between the two dates the failure occurred. I took it to our local dealer, MINI of des moines, and they also could not remove the key. They noticed that without the car running and the brake pedal not depressed the automatic transmission shifter could be moved to any position. They did not know if this would occur with the car running, i.e. Inadvertently hitting the shifter into reverse or park while driving. They also did not know if the car was actually in park when indicated so. I left the car, was given a loaner, and when they called me the diagnosis was that liquid had spilled in a cup holder and leaked through the unsealed screw in the bottom onto an electrical component causing the problem. I am well aware of liquid spilling into the cup holder as this happened a couple of times when I first got the car due to the spring loaded holders in the side of the cup holder that I then removed . They are engineered incorrectly and although the manual states to use "lightweight, non-breakable containers" these spring retainers will poke a hole in styrofoam cups and will compress a paper cup, like starbucks, enough that liquid will expel through the top vent hole and drinking slot. In addition, while one would assume that liquid would occasionally be spilled in a cup holder, an additional engineering error was made when no sealing washer was used on the retaining screw in the bottom and any liquid the would leak on to another unsealed component and cause this failure. a $1,100.00 repair cost for bmw's inept engineering???
- Power train
With just over 16000 miles on my 2011 MINI cooper s countryman, my clutch IS burned out! Having it towed to the closest MINI dealership at 70 miles away, they are saying the failure IS due to abuse and IS not covered by MINI USA warrantee. I have been driver for over 40 years with most of my cars…
With just over 16000 miles on my 2011 MINI cooper s countryman, my clutch IS burned out! Having it towed to the closest MINI dealership at 70 miles away, they are saying the failure IS due to abuse and IS not covered by MINI USA warrantee. I have been driver for over 40 years with most of my cars being manual transmissions and have never had to replace a clutch. After some research online, the clutch seems to be an issue with the 2011 & 2012 countryman models and now have said...'as part of the continual refinement and optimization of MINI vehicles' they were modifying the clutch on their 2013 models! I am still in negotiations with MINI USA on who will pay for the repairs on what I see as defective parts that should have a recall on them.
- Power train · Unknown or other
Vehicle stalls from 1ST gear without the assistance of the "sport" button (regardless of terrain). Components in the drive line combined with the standard MINI clutch lack the feel to the point of clutch engagement often causing it to stall. Bmw/mini dealerships deny any problem occurring / ever…
Vehicle stalls from 1ST gear without the assistance of the "sport" button (regardless of terrain). Components in the drive line combined with the standard MINI clutch lack the feel to the point of clutch engagement often causing it to stall. Bmw/mini dealerships deny any problem occurring / ever has occurred. The following statement needs to reflect vehicles with the same issues already in operation built prior to the listed date. official statement from MINI USA: "as part of the continual refinement and optimization of MINI vehicles, we have improved the take-off convenience and performance of all our MINI countryman clutches by implementing some software updates as well as changing the clutch facing material to improve the feeling of the clutch engagement. We are sure that these changes will even further improve the convenience of our MINI countryman models, and will be recognized and appreciated by our customers. These changes coincide with the start of production of our MINI john cooper works countryman as of november 2012." *tr
- Power train
At 18xxx miles the clutch IS gone. transfer case found defective. the clutch has been failing on the ALL4 models all across the country and dealers are blaming user error, even as fast as 1500 miles. $2500 for a new clutch on a brand new vehicle IS absurd. *tr
- Power train
2011 MINI countryman s ALL4 manual transmission after repeated incidents of the clutch "smoking" under heavy use, and reporting said incidents to the dealer, and having the dealer inspect the car and claim all was fine, the clutch finally wore down sufficiently and required replacement at only…
2011 MINI countryman s ALL4 manual transmission after repeated incidents of the clutch "smoking" under heavy use, and reporting said incidents to the dealer, and having the dealer inspect the car and claim all was fine, the clutch finally wore down sufficiently and required replacement at only 4965 miles. We are very experienced drivers of manual transmissions and did not abuse the clutch in any way. MINI USA completed the repair under warranty as a goodwill measure. There are numerous accounts of premature clutch wear/failure on MINI enthusiast web sites and even national automobile publications experienced same (automobile magazine's long term test car had clutch failure at 15K miles). *tt
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Engine compartment fire
In a January 10, 2012 letter to NHTSA, BMW of North America, LLC. (BMW) submitted a Defect Information Report (DIR) identifying a defect in the electric auxiliary water pump in approximately 88,911 model year (MY) 2007-2011 Mini Cooper vehicles manufactured from November 14, 2006 through January 18, 2011 (Recall…
In a January 10, 2012 letter to NHTSA, BMW of North America, LLC. (BMW) submitted a Defect Information Report (DIR) identifying a defect in the electric auxiliary water pump in approximately 88,911 model year (MY) 2007-2011 Mini Cooper vehicles manufactured from November 14, 2006 through January 18, 2011 (Recall 12V-008).According to BMW, the auxiliary water pump on vehicles equipped with 4-cylinder turbocharged engines may overheat.Electro-migration can cause the pump electronic circuit board to overheat resulting in smoldering of the water pump. If smoldering occurs, it may lead to an engine compartment or vehicle fire.The pump supplier, Pierburg Pump Technology GmbH, redesigned the pump to address factors that may contribute to circuit board overheating.The redesigned pumps were completely implemented in production vehicles by January 2011.Recall 12V-008 was the third recall initiated by BMW to address electric auxiliary water pump fires in vehicles equipped with Pierburg pumps.In two October 20, 2011 letters to NHTSA, BMW submitted DIRs for similar auxiliary water pump defect conditions in approximately 32,084 MY 2008-2011 BMW 5-Series, 7-Series, X5 and X6 models equipped with 8- and 12-cylinder engines and manufactured from May 2008 through December 2010 (Recall 11V-521); and for approximately 589 MY 2010 Rolls-Royce Ghost vehicles manufactured from September 2009 through September 2010 (Recall 11V-522).In three separate April 5, 2012 letters to NHTSA, BMW submitted amendments to Recalls 11V-521, 11V-522 and 12V-008.The amendments all described a common defect condition related to a manufacturing process deviation in a certain production range of the redesigned Pierburg water pumps that could result in cracks in the pump housing, which may allow coolant to enter and contact the pump?s circuit board.BMW indicated that further analysis identified a specific machine process error at the sub-supplier that manufactures the water pump housing.Pump housing cracks may cause the circuit board to overheat and lead to smoldering of the water pump.Recall 12V-008 was, thus, amended to include approximately 1,457 MY 2011 Mini Cooper vehicles manufactured from March 31, 2011 through April 22, 2011, when pumps manufactured with the suspect manufacturing process may have been used in vehicle assembly.The amendment to Recall 11V-521 was assigned a new recall number, Recall 12V-161, and covered approximately 2,846 MY 2011-2012 BMW 5-Series, 6-Series, 7-Series, X5, and X6 vehicles manufactured from April 1, 2011 through August 1, 2011.The amendment to Recall 11V-522 was assigned a new recall number, Recall 12V-166, and covered approximately 69 MY 2011 Rolls-Royce Ghost vehicles manufactured from April 7, 2011 through June 2, 2011.The Office of Defects Investigation (ODI) analyzed complaint data provided by BMW as well as complaints submitted to ODI from consumers. In total, there were 30 unique Mini Cooper reports indicating engine fire.In addition, BMW provided warranty data showing 493 claims for replacement of the subject component on Mini Cooper vehicles.Owners of the recalled vehicles are notified to take their vehicle to a BMW dealer, who will replace the auxiliary water pump to prevent any incidents related to this issue.This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.):10286597, 10286663, 10289793, 10310677, 10314796, 10342365, 10394808, 10394192, 10403982, 10418325, 10422646, 10429003.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10244507MINI electrical systems have continued to develop over the past few years. As a result, the demand on the batteries has increased. Breakdowns due to an empty battery or problems in the vehicles electrical system can have various causes, most of which are not due to the battery itself. For this reason, a battery replacement will permanently eliminate the problem only in the rarest of cases. The energy diagnosis test module helps to localize these causes. This document covers important information for the dealer on how to handle discharged battery complaints. Without performing the energy diagnosis test plan, the root cause of a discharged battery cannot be identified. In order to properly repair the vehicle the first time, it is very important that the diagnostic test plan is performed to completion; with all results taken into consideration.
- 10216755N18 engine high pressure fuel pump (hdp): limited warranty extension to 10 years/120,000 miles
- 10206696New RDC wheel electronics will be introduced with future generation MINI models. The new wheel electronics are identified as Huf Generation 5. These new wheel electronics will need to be programmed using the new tool when replaced or when depressurized (0 psi) for more than 2 minutes.
- 10193497MINI Water Pump Class Action Settlement
- 10162461Air Conditioning System Leak Testing. The customer complains of poor or no air conditioning cooling. After further diagnosis, the system is found to be low or empty of a refrigerant charge, but when using an electronic leak detector, no leak can be found. CAUSE: In most cases, an electronic leak detector is not sufficient for identifying small leaks in the system. Electronic leak detectors can give false alarms and can lead to an improper diagnosis of small leaks. A leak cannot be located exactly if accessibility is impaired (in the case of the expansion valve, evaporator or condenser).
- 10160298N18 THERMOSTAT WITH THERMOSTAT HOUSING: LIMITED WARRANTY EXTENSION TO 10 YEARS/ This Service Information bulletin supersedes SI M01 02 18 dated May 2018.
- 10160229N18 THERMOSTAT WITH THERMOSTAT HOUSING: LIMITED WARRANTYEXTENSION TO 10 YEARS/ This Service Information bulletin supersedes SI M01 02 18 dated May 2018.
- 10152680"MANUAL TRANSMISSION - STIFF DIAGONAL GEARSHIFT LEVER MOVEMENT. The customer may complain of a ""stiff diagonal shift"" (e.g., N-R, R-N, 2-3/3-2 or 4-5/5-4). Also, in some cases, gears cannot be selected, or the selector gear does not go into the neutral position. CAUSE 1. The deflection lever circlip of the gearshift mechanism is damaged or missing. 2. Possible corrosion at the gearshift mechanism (shift cables or transmission gearshift unit)"
- 10152362"Service Action: Retrofit of the Engine Coolant Temperature Sensor. Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."
- 10152359N18 Engine: FC 37DE Engine Ventilation, Heating, Triggering Stored in the DME After Programming. The Service Engine Soon lamp is illuminated after reprogramming the vehicle to integration level R056-11-11503 (ISTA/P P45.1.3.0) or higher. When diagnosed, the following fault code is stored in DME fault memory: ??37DE Engine ventilation, heating, triggering: open circuit CAUSE Due to a DME software change, the diagnostic monitoring capability is improved for the engine ventilation heating system. However, a fault will be stored in the fault memory because the engine ventilation heater circuit has a malfunction currently present.
- 10152338Door Open Message Displayed, Even Though Door Is Closed. The customer complains that while driving, a CCM (check control message) indicates the doors are open, even though they are closed. Also, sometimes the gong will sound and the interior lights will go on and off. Unspecified FRM (footwell module) door lock status due to voltage variations
- 10152335Brake Fluid Maintenance Service: 36-Month Interval. The CBS displays the first brake fluid service as a 36-month interval from the date of production, instead of the appropriate 24-month interval. Only vehicles within the specified production range can be serviced and covered by this bulletin. For vehicles outside of the production range specified in this bulletin, refer to the CBS and/or Key Read information for the brake fluid service.
- 10151349Bluetooth Connection Failures This Service Information bulletin supersedes SI M84 01 14 dated February 2016.. There are various connectivity failures with the following devices: Apple iPhones Samsung S6 and the S6 Edge. Connectivity failure examples are: Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. Contact List incomplete General connection failures Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) Samsung S6 and S6 Edge device firmware
- 10151347Delay in Automatic Driving Light Switching on/off. When driving out of a tunnel or exiting underground parking, the automatic driving light remains switched on for two minutes. Shut-off period varies based on detected situation. This is normal operational behavior.
- 10151221"N18 Engine High-Pressure Fuel Pump (HDP): Limited Warranty Extension to 10 Years/120,000 Miles. For the above-referenced vehicles, MINI USA, a division of BMW of North America, LLC (""MINI USA"") is extending the limited warranty for the engine's High-Pressure Fuel Pump (HDP) to: 10 years/120,000 miles as determined by the vehicle's original in-service date Item #1: This ""componentspecific"" limited warranty extension applies to defects in materials and workmanship and is subject to the applicable vehicle and coverage eligibility requirements, exclusions and limitations that apply to the New MINI Passenger Car Limited Warranty. Important Note: This limited warranty extension only applies to the listed vehicles produced up to and including 2/29/2012 (Leap year). Vehicles produced on or after 3/1/2012 are fitted with different equipment. This bulletin is notice of a ""limited warranty extension."" This is NOT a notice of a Recall or Service Action. There is no immediate repair required unless the MINI vehicle is currently experiencing this problem. Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a phased release."
- 10151060This Service Information bulletin supersedes SI M84 01 14 dated November 2014. SUBJECT Bluetooth Connection Failures. There are various connectivity failures with the following devices: z Apple iPhones z Samsung S6 and the S6 Edge. Connectivity failure examples are: z Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. z Contact List incomplete z General connection failures z Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) z Samsung S6 and S6 Edge device firmware
- 10150402Service Action: OBC Functions Missing - Retrofit Procedure. The On-Board Computer function on certain vehicles is missing from the instrument cluster. CAUSE Option code 0550 is missing from the vehicle order.
- 10150401"Front Power Windows Not Functioning Properly. The front power window may exhibit one or more of the following faults: * The window reverses when it reaches the top travel * Loss of the ""one touch"" feature when closing the window * Window movement is not smooth or stops halfway * Windows cannot be initialized with ISTA or manually CAUSE Front power window drive and Footwell Module (FRM) software"
- 10150400Adjusting Rear Camber. Rear camber cannot be adjusted properly. CAUSE Repair instructions not followed properly
- 10150398"Service Action: Retrofit of the Engine Coolant Temperature Sensor. Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."
- 10150397"Service Action: Retrofit of the Engine Coolant Temperature Sensor. Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."
- 10150357?SUBJECT DWA (Anti-theft Alarm System): False Alarm Is Triggered Intermittently. When the vehicle is parked and locked (DWA active), the alarm system is triggered intermittently. One or more of the following conditions may trigger the alarm system: Sun roof in the tilted/open position, Window partially open, Excessive local noise (for example, near an airport, on a busy road, or in heavy rain) CAUSE Normal sensitivity of the interior ultrasonic sensor.
- 10150356"Discharged Battery: Energy Diagnosis Must Be Performed. MINI electrical systems and advancements in vehicle technology have resulted in an increased demand on the vehicle battery. This SI will help the dealer handle ""discharged battery"" complaints. A discharged battery can have various causes, most unrelated to the battery. A failed battery is often the symptom and not the cause. A fully serviceable battery fails when an electrical component causes the battery to discharge; the battery becomes internally damaged and must be replaced. For more information, refer to http://www.batteryuniversity.com/parttwo-42B.htm. For this reason, replacing the battery is not usually a permanent repair. The cause of the discharged battery must be analyzed in order to guarantee a proper repair. To properly repair the vehicle the first time in the workshop, the diagnostic test plans must be performed to completion, with all results taken into consideration. The procedure below will guide the technician to properly repairing the vehicle and getting paid for a warranty claim. CAUSE Discharged battery."
- 10150350"Service Action: Retrofit of the Engine Coolant Temperature Sensor. Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."
- 10150349"Service Action: Retrofit of the Engine Coolant Temperature Sensor. Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."
- 10150347During Engine Oil Service a Small O-Ring Is Found in the Oil Filter Housing. No customer complaint has been received. During the scheduled engine oil service, the technician notices a black rubber o-ring lying on the bottom of the engine oil filter housing. The o-ring has been dislodged from the non-return valve inside the engine oil filter housing. No subsequent engine damage occurs from the dislodged o-ring. Engine oil filter housing (1) Rubber o-ring (2) The material dimensions of the rubber o-ring are not satisfactory, allowing it to become dislodged from its installation location.
- 10150307Creaking/Cracking Noise from the Upper Roof Area. A creaking noise can be heard from the rear roof area when driving on rough roads or uneven surfaces. CAUSE The body shell roof support area, where the C-pillar is joined to the roof, is buckling, creating the noise.
- 10150306"Erroneous ""Service due"" Message Though Brake Lining Thickness Sufficient. The CBS data calculated for the remaining distance of the front and/or rear brake pads does not agree with the actual brake pad thickness. The yellow brake lining service due indicator illuminates even though the pad thickness is greater than the minimum wear limit (approximately 3.7 mm); the brake wear sensor has not yet been activated (from a thickness of approx. 4.2 mm). In some cases, the red warning message may already be active. The CBS front/rear brake display is based on a mathematical calculation. Various influences are incorporated into this calculation (for example, vehicle speed, brake pressure, and rotor temperature). Due to changing driving characteristics and/or unfavorable environmental conditions, the calculated remaining distance may differ from actual pad thickness."
- 10150305Adjusting Rear Camber. Rear camber cannot be adjusted properly. CAUSE Repair instructions not followed properly
- 10150269Intermittent Humming or Buzzing Noise from Speedometer. When the vehicle is decelerating, an intermittent humming or buzzing noise coming from the instrument cluster may be heard when the speedometer needle is between 0 and 12 mph. Hardware error in the instrument cluster
- 10150241Incorrect Customer Relations Telephone Number Is Saved in the Vehicle. The customer is not connected to MINI Customer Relations after dialing the number displayed in the vehicle Kombi or radio. CAUSE During the Pre-Delivery Inspection (PDI), the incorrect telephone number is being written into the vehicle. INFORMATION 1. When performing the PDI test plan, it is extremely important that you select MINI if the ISID is configured for both BMW and MINI. 2. After completion of the PDI test plan, verify that the customer relations number stored in the vehicle is correct. 3. The correct customer relations phone number is 1(866) 275-6464. 4. If the number stored in the vehicle is incorrect and the correct test plan was used, contact your 3g Administrator and have him or her verify the number stored in the ISID. 5.This picture shows the correct number stored in the Combox control unit. Note: To read out telephone number:
- 10150239Brake Fluid Maintenance Service: 36-Month Interval. The CBS displays the first brake fluid service as a 36-month interval from the date of production, instead of the appropriate 24-month interval.
- 10150238"N14 and N18 Engine: High-pressure Pump Repair Instruction. INFORMATION The current version of ISTA/D Repair Instruction 13 51 017, ""Removing and installing or replacing high-pressure pump (N14, N18)"" has a procedure error. The current version of the Repair Instruction states to replace the highpressure supply hose on the N14 engine. The Repair Instruction also states not to replace the high-pressure supply hose on the N18 engine. The N18 portion of the Repair Instruction is incorrect. As an interim solution, follow the procedure outlined below until this portion of the Repair Instruction is corrected. https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/15601.2.M130113... 8/30/2013 Page 2 of 2 All vehicles equipped with the N18 engine and produced from 3/2012 and later. When the engine is fitted with a Bosch High-pressure Pump (1) the highpressure supply hose (2) MUST NOT be replaced when making repairs. The remaining portion of the Repair Instruction and tightning torques are correct. Refer to EPC for the applicable part numbers when making repairs. "
- 10150237?N18 Engine: FC 2BF2 Rail Pressure Sensor Is Stored in DME Fault Memory. The customer states that the Service Engine Soon lamp is illuminated and the following fault is stored in the DME: FC 2BF2 Rail pressure sensor, workspace: pressure too high CAUSE A DME calibration error in the fuel pressure diagnostics results in an increased sensitivity.
- 10150205"?SI M34 01 13 November 2013 BrakesTechnical Service This Service Information bulletin supersedes SI 34 01 13 dated October 2013. designates changes to this revision SUBJECT Erroneous ""Service due"" Message Though Brake Lining Thickness Sufficient. The CBS data calculated for the remaining distance of the front and/or rear brake pads does not agree with the actual brake pad thickness. The yellow brake lining service due indicator illuminates even though the pad thickness is greater than the minimum wear limit (approximately 3.7 mm); the brake wear sensor has not yet been activated (from a thickness of approx. 4.2 mm). In some cases, the red warning message may already be active. The CBS front/rear brake display is based on a mathematical calculation. Various influences are incorporated into this calculation (for example, vehicle speed, brake pressure, and rotor temperature). Due to changing driving characteristics and/or unfavorable environmental conditions, the calculated remaining distance may differ from actual pad thickness."
- 10150148Basic SVS: Voice Recognition Inoperative After Programming. After programming the vehicle with ISTA/P 2.48.x, the voice recognition (Basic SVS) is inoperative. NOTE: The Basic SVS only includes voice recognition for phone functions. Error in the coding data of ISTA/P 2.48.x The voice recognition function is unintentionally deactivated.
- 10150147"CHAMP2: Stored Radio Stations Deleted After Ignition Off. After ignition off, the stored radio stations (AM/FM and Satellite radio) are no longer available in: * Menu ""PRESETS"" * Preset buttons on the head unit Hardware error in the CHAMP2 head unit"
- 10150145Clutch Is Slipping or Grabbing. The customer states that the clutch is slipping or grabbing.
- 10150091"DWA (Anti-theft Alarm System): False Alarm Is Triggered Intermittently. INFORMATION Parts replacement will not solve the problem if one or more of the conditions described in the situation above caused the alarm to trigger. The sensitivity of the interior ultrasonic sensor cannot be reduced. If the customer wishes to park the vehicle with the sunroof tilted, the window partially open, and/or in an area with excessive local noise, the interior sensor must be switched off by using the following procedure: Press the lock button on the remote control twice in succession. The LEDs flash in short succession for approx. 2 seconds. The interior ultrasonic sensor is switched off until the vehicle is unlocked and locked the next time. NOTE: This information can be found in the Owner's Manual in the ""Controls"" section under ""Switching off the tilt alarm sensor and interior movement detector."""
- 10150090"HAMP2: Stored Radio Stations Deleted After Ignition Off. After ignition off, the stored radio stations (AM/FM and Satellite radio) are no longer available in: * Menu ""PRESETS"" * Preset buttons on the head unit Hardware error in the CHAMP2 head unit"
Every MINI Cooper S Countryman model year
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