2021 Polestar Polestar 2
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2021 Polestar Polestar 2. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2021 Polestar Polestar 2. Newest first.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Risk and remedy
Risk
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Risk and remedy
Risk
A loss of brake function increases the risk of a crash.
Remedy
Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1061.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Risk and remedy
Risk
A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
Remedy
Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.
Owner complaints
148 complaints2 involved a crash
What owners report most
Latest complaints
- Electrical system · Fuel/propulsion system
I am reporting a recurring, unresolved propulsion-system fault affecting my 2021 Polestar 2 Dual Motor. Since 2025, this vehicle has experienced repeated electrical and propulsion-system problems, including an incident in November 2025 when the vehicle became immobilized and would not engage Drive…
I am reporting a recurring, unresolved propulsion-system fault affecting my 2021 Polestar 2 Dual Motor. Since 2025, this vehicle has experienced repeated electrical and propulsion-system problems, including an incident in November 2025 when the vehicle became immobilized and would not engage Drive or Reverse. That incident was resolved after the 12-volt battery was replaced. During 2026, the vehicle repeatedly displayed the warning "Propulsion System Service Required." These warnings have occurred despite numerous repair attempts involving major high-voltage electrical components. Polestar service documentation identifies diagnostic trouble codes involving the Battery Energy Control Module (BECM), including P0AE300, P0ADB00, and P0C7800. These codes concern high-voltage contactor control and precharge-system operation. Additional diagnostic codes have been recorded in the onboard charging system. Repairs during 2026 have included replacing the Battery Energy Control Module, the onboard charger twice, the high-voltage air-conditioning compressor twice, and high-voltage switching or precharge components. In June 2026, the vehicle was returned following repairs, but the propulsion warning recurred within approximately 50 miles. On September 23, 2026, Polestar Princeton returned the vehicle after replacing the onboard charger for a second time. The service department indicated that the vehicle was operating as designed. On September 25, 2026, approximately two days after this repair, the "Propulsion System Service Required" warning returned. I photographed the warning and notified Polestar Princeton and Polestar Customer Engagement. The warning persisted across vehicle shutdown and restart attempts. I returned the vehicle to Polestar Princeton on approximately September 27, 2026, where it remains. I have not received confirmation that the promised higher-level engineering evaluation
- Power train
Rear driveshaft/axle shafts failing at 39,000 miles on a 2021 Polestar 2. Symptom is a ticking/clicking noise during deceleration at low speed cadenced to wheel speed. Polestar issued Technical Journal TJ 36854.1.0 in March 2024 acknowledging this as a known issue on 2021-2023 model year vehicles…
Rear driveshaft/axle shafts failing at 39,000 miles on a 2021 Polestar 2. Symptom is a ticking/clicking noise during deceleration at low speed cadenced to wheel speed. Polestar issued Technical Journal TJ 36854.1.0 in March 2024 acknowledging this as a known issue on 2021-2023 model year vehicles with VST Operation Number 46602-2. Despite this being a documented manufacturer defect, Polestar is not covering the repair outside the bumper-to-bumper warranty period. Quoted $2,547 for both rear axle shafts at an authorized service center. This defect affects multiple vehicles across multiple model years and warrants investigation for a formal recall.
- Back over prevention › Sensing system › Camera
Center entertaiment touchscreen which provides visiblity for the rear camera as well as the backup sensors and A/C controls for front defogger went is completely blank. Polestar2 logo appears, but no longer boots. This causes the rear camera to be completely useless.
- Back over prevention › Rearview system braking · Back over prevention › Sensing system › Camera · Back over prevention › Warnings
Well backing out of a parking space at the grocery store. My rear camera failed to activate even after several times trying to get the camera to work. I decided to try and back out by just looking over my shoulder, but could not see through the back window and collided into a shopping cart. None of the advanced systems activated no object detection, no camera and no collision warning.
- Air bags · Electrical system
Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and…
Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee. It's unclear if the airbags would deploy in a collision based on the fault. The service manager shared with me that there are two reasons for the issue in his experience - 1. the vehicle was in a collision and the sensors fail to lock out or 2. there is wiring under the seat that failed either at the harness or on the wire directly. #1 can be ruled out by the vehicle history report and the car was never in a collision. #2 is the only viable reason based on vehicle use. If this is the case, it's a design flaw that must be addressed by the manufacturer. More investigation should be conducted to find the cause (e.g. electronic seat adjustments damaging SRS wiring, faulty electrical components, OTA software patches, etc.). Regardless, it's unacceptable for customers to bear the financial responsibility of an SRS failure.
- Back over prevention › Sensing system › Camera
An update was applied last year to fix the reverse camera issue. The issue remains, sometimes the camera is unavailable, it the camera goes in to 360 degree mode. Happens about once a week or every two weeks
- Back over prevention › Sensing system › Camera
Polestar has issued two recalls and claims they fixed the reverse camera issues with a software update, but they have not been remedied. When reversing, the camera screen will still often go blank, freeze, or stutter. I am not confident that the picture I'm seeing on the screen is a real time…
Polestar has issued two recalls and claims they fixed the reverse camera issues with a software update, but they have not been remedied. When reversing, the camera screen will still often go blank, freeze, or stutter. I am not confident that the picture I'm seeing on the screen is a real time depiction of the view behind me or is simply frozen. This presents safety issues where the screen may have frozen or gone blank just before someone runs behind the vehicle, and the driver is led to believe there is nothing behind the vehicle.
- Back over prevention › Sensing system › Camera · Back over prevention › Warnings · Forward collision avoidance › Automatic emergency braking
2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also…
2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car while I am reversing. Polestar has released a IHU hardware upgrade in other Polestar markets, but has not given any dates or information for this to be released in the US. A further software update is not going to rectify this issue, unless features are removed to fre up resources. Not a safety concern but Media will stop playing in SiriusXM and have to be restarted after 20 minutes of driving. After parking over night the IHU will take 2-3 minutes to fully wake up to be able to set navigation or activeate Apple Car play.
- Back over prevention › Sensing system › Camera
Backup Camera still doesn't function when reversing after multiple recalls.
- Fuel/propulsion system · Vehicle speed control
The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 -…
The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put me in a scary situation as I was making a quick turn in front of oncoming traffic, and did not have the acceleration I expected to safely make the turn. It's happened to me about six times in the last week.
- Back over prevention › Sensing system › Camera
The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.
- Back over prevention › Warnings · Lane departure › Blind spot detection · Visibility/wiper
Cameras stopped working when backing out and collision with pole when reversing out
- Back over prevention › Rearview system braking · Back over prevention › Sensing system › Camera · Back over prevention › Warnings
I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when…
I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The backup camera frequently fails to work when the car is put into reverse or, even more concerning, it intermittently cuts out while backing up. Given the limited visibility when relying solely on the rearview and side mirrors, this malfunction poses a significant safety risk. The inability to see small children or obstacles behind the vehicle without the aid of the backup camera is a major concern that needs to be addressed promptly. Polestar has attempted several fixes over several years, none to date have resolved the issue. Neither Polestar or NHTSA have taken this issue seriously.
- Visibility/wiper
The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered…
The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered processor and memory. Polestar have attempted software updates which have been ineffective. Other aspects of the system also struggle to load and be responsive as well such as switching modes from bluetooth audio to radio or loading the navigation system. I see that there is a second recall but it appears this is a software based update as well. I doubt that software can fix what is very likely a hardware performance issue.
- Back over prevention › Sensing system › Camera
Intermittently, when shifting into reverse, the rear camera does not work, with error stating that the camera is unavailable. Dealer states there is no fix.
- Back over prevention › Sensing system › Camera
When the car is put into reverse the rear camera activates and then goes dead. There is no image from the camera and an error appears on the screen saying camera is temporarily unavailable. There have been multiple recalls on this issue and the updates have not resolved the issue. My car is on software 3.6.4
- Engine · Fuel/propulsion system · Service brakes
Under regen braking the car has very loud ticking in the rear and feels as if the axles are sheering themselves. Looking into the issues with other owners the culprit is the ERAD motor turns to recoup the energy. It looks like this component is used in a wide variety of Volvo based vehicles like…
Under regen braking the car has very loud ticking in the rear and feels as if the axles are sheering themselves. Looking into the issues with other owners the culprit is the ERAD motor turns to recoup the energy. It looks like this component is used in a wide variety of Volvo based vehicles like this one and other models report the same issue. The worry comes with failure, as this is a braking component, failure while braking would be highly dangerous.
- Back over prevention › Sensing system › Camera
Back up camera not available. Again.
- Back over prevention › Sensing system › Camera
The backup camera on my 2021 Polestar 2 has never functioned reliably. It frequently fails to activate when the vehicle is placed in reverse and instead displays an error message. This is a manufacturer defect. Although the vehicle was recalled for this defect and I had the recall repair performed…
The backup camera on my 2021 Polestar 2 has never functioned reliably. It frequently fails to activate when the vehicle is placed in reverse and instead displays an error message. This is a manufacturer defect. Although the vehicle was recalled for this defect and I had the recall repair performed, the issue persists. The repair did not fully resolve the problem, and the backup camera continues to malfunction intermittently. Reduced Rear Visibility: Without a functioning backup camera, drivers lose critical visibility directly behind the vehicle, especially in blind spots not covered by mirrors. Risk to Pedestrians and Children: Backup cameras are designed to prevent accidents involving pedestrians, cyclists, or children who may be behind the vehicle. A malfunctioning system increases the risk of striking someone. Parking and Maneuvering Hazards: In tight spaces, garages, or crowded parking lots, the lack of a reliable rear camera increases the likelihood of collisions with other vehicles, walls, or objects. False Sense of Security: Drivers may assume the camera is functioning and rely on it, only to discover too late that it has failed. This inconsistency creates unpredictable and unsafe driving conditions. Non-Compliance with Federal Safety Standards: Backup cameras are federally mandated safety equipment. A defective or unreliable system means the vehicle does not meet required safety standards. Incomplete Recall Remedy: Since the recall repair did not fully resolve the defect, the vehicle remains unsafe and the manufacturer has not provided an adequate remedy.
- Back over prevention › Sensing system › Camera
The back up camera constantly fails to turn on. It appears to be a known defect of the car. Service centers seem to have no fix for the issue.
- Back over prevention › Sensing system › Camera
Rear camera constantly “unavailable”
- Back over prevention › Sensing system › Camera
ever since I bought the vehicle, I would often get an alert when putting into reverse that the rear reverse camera "Camera is Temporarily Unavailable". I did have the recall linked to this issue executed on the car. While the issue occurs less, it still does occur.
- Electrical system
The On-Board Charger failed under normal conditions, leaving the car unable to be charged by any AC charger, this is a common issue that I have seen reported on several forums, and should be addressed.
- Steering · Suspension
When making a sharp left turn at full steering lock the car makes clicking noises. Service center states it is CV joint related and several cars with this performance suspension have this problem. It may be a safety hazard should the CV joint fail and it is a known issue.
- Suspension
1 - The rear axles have failed. 2- A rear axle failure while driving presents extreme safety hazards, including sudden loss of vehicle control and stability, potential wheel separation, and abrupt loss of drive power, greatly increasing the risk of a severe accident 3 - Polestar has created a…
1 - The rear axles have failed. 2- A rear axle failure while driving presents extreme safety hazards, including sudden loss of vehicle control and stability, potential wheel separation, and abrupt loss of drive power, greatly increasing the risk of a severe accident 3 - Polestar has created a report on 3/4/24 regarding the issue AND IS AWARE OF IT - Technical Journal 36854.1.0 - Ticking noise during deceleration at Low Speeds. My car is 2 months out of Warranty and is a 2021 model and has 48,000 miles and they refuse to cover the cost of the repair Polestar owners have confirmed this online in various Polestar forums. 4- The Polestar dealer inspected it. 5- No warnings
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of rear-view camera image
On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera outage conditions.…
On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera outage conditions. Consumer complaint traffic reporting rear-view camera outages after receiving the remedy for 25V-280prompted the RQ opening. On July 7, 2024, Polestar initiated Recall 24V-477 to address issues with the rear-view camera display in certain Model Year (MY) 2021-2024 Polestar 2 vehicles. According to Polestar, this failure was due to a memory allocation error in the IHU. To address this error, the remedy, provided by an over-the-air (OTA) software update , shortened the retry times of the camera streams and removed the rendering of the map in the driver display during backing events to release the graphic memory for the rear-view camera. On April 25, 2025, Polestar initiated Recall 25V-280 to address similar issues with the rear-view camera display in certain MY 2021-2025 Polestar 2 vehicles. The recall remedy consisted of an OTA software update intended to correct a synchronization error between the Parking Assist Camera (PAC) and the Infotainment Head Unit (IHU). The updated software would maintain the high-speed signal connection between the PAC and IHU, instead of toggling on and off by request. ODI has received two hundred seventy-five (275) Vehicle Owner Questionnaires (VOQ) alleging failure of the rear-view camera to display after receiving the remedy for Recall 25V-280. Consumers reported that the rear-view camera failed to display once the vehicle was initially placed in reverse, as well as losing the rear-view image while the vehicle was traveling in reverse . Failure to display the rearview image will reduce the driver’s visibility in a backing event, increasing the risk of a crash. On July 18, 2025, ODI sent Polestar an Information Request (IR) letter requesting data for vehicle production, field incidents, and any modifications related to the backup camera and its software. ODI also requested information pertaining to Polestar’s internal assessments, problem resolutions, and their assessment of the alleged defect. On September 15, 2025, Polestar issued Recall 25V-615, which sought to remedy the failure of Recall 25V-280. Polestar acknowledged that the prior remedy was insufficient and that further engineering analysis would be required for final software development and validation. Polestar worked with its supplier (Volvo) and began validation of the new software in February 2026. On April 20, 2026, Polestar released the remedy for Recall 25V-615 via an OTA software update. The update provided general stability improvements to the operating system, as well as bug fixes for the rear-view camera. Since the deployment of the 25V-615 remedy, ODI has received only 3 VOQs alleging a rear camera outage, yielding a complaint rate of 0.01% for Recall 25V-615. ODI assessed the conditions that led to the 25V-280 remedy failures and the countermeasures deployed to prevent recurrence in vehicles that received the remedy for 25V-615. To measure its efficacy, ODI analyzed materials produced by Polestar in its responses to ODI’s July 18, 2025, IR letter and additional materials Polestar furnished in response to email requests and a technical meeting in 2026.ODI also reviewed information Polestar provided in response to another IR letter NHTSA sent on March 25, 2026, requesting additional information related to the decision-making process for correcting the remedy failure of Recall 25V-280. On June 10, 2026, at the request of ODI, Polestar presented a technical briefing of the remedy for Recall 25V-615, which included both completion rates and remedy failure counts. ODI has monitored the remedy for Recall 25V-615 since April 2026 and has observed the failure rate to remain low. ODI is closing this RQ following manufacturer action in the form of Recall 25V-615. The Agency will continue to monitor the remedy and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009796This is a Technical Journal: If the customer experiences a Propulsion System Performance message in the DIM in combination with Diagnostic Trouble Code IHFA P060C04 and/or IHFA P060C00. Perform software download.
- 11009795This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.
- 11008836This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
- 11008835This is a Technical Journal: ESM Communication DTCs. Replace front ESM unit according to VIDA.
- 11008812This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
- 11008811This is a Technical Journal: ESM Communication DTCs. Replace front ESM unit according to VIDA.
- 11008788This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed.
- 11008787This is a Technical Journal: ESM Communication DTCs. Replace front ESM unit according to VIDA.
- 11007848This is a Technical Journal: Park Assistance System enhanced troubleshooting. Water and/or dirt can be stuck between the sensor and the sensor holder. Verify that the holder is clean and test that water can easily be drained away via the drain hole and clean the sensor. For cleaning of sensors and holder use Isopropanol.
- 11005717Polestar Automotive USA Inc. on behalf of Polestar Performance AB, have decided to launch Service Action S10227 on certain model year 2021 2023 Polestar 2 vehicles. Polestar investigations have identified that vehicles are unable to receive Over-The-Air (OTA) updates due to old or conflicting software. To remedy the concerned vehicles, Polestar will perform a software upgrade to enable OTA updates. A total of 1,162 U.S. and 117 Canadian vehicles are eligible for this service action.
- 11005716This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.
- 11002689This is a Technical Journal: ESM Communication DTCs. Replace front ESM unit according to VIDA.
- 11002688This is a Technical Journal: If a customer experiences a "Propulsion Service Required" message displayed in the DIM in combination with DTC IHFA P06030. Perform software download.
- 11002687This is a Technical Journal: If the customer experiences a Propulsion System Performance message in the DIM in combination with Diagnostic Trouble Code IHFA P060C04 and/or IHFA P060C00. Perform software download.
- 11000237This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary
- 11000236This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. Provide vehicle report.
- 11000078This is a Technical Journal: Google acceptance required for SW 3.0.3. After installing software v3.0.3, the customer must accept the Googles Terms of Service
- 10253887This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.
- 10253318This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly.
- 10253278This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise.
- 10252998This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA
- 10251605This is a Technical Journal: iCUP, Searching for GPS message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA.
- 10251604This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles
- 10250608This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary
- 10250226This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available.
- 10249706This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.
- 10249196This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update.
- 10249195This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing.
- 10245263This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download.
- 10245262This is a Technical Journal: Software Update Fails and VIDA Cant Connect, VGM Unresponsive. If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the most indicative symptom is that the car does not show up in VIDA. The car might be readable with DICE, but it will not be possible to perform a reload or get out of this unresponsive state via the DICE. Follow steps in VIDA.
- 10245173This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.
- 10244323This is a Technical Journal: Electrical Motor (ERAD) Sound Information. Examples of normal ERAD sound/noise.
- 10244322This is a Technical Journal: BEV IHFA Internal Processor Failure. Improved Software is now available.
- 10244272This is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.
- 10243627This is a Technical Journal: Searching for GPS Message in DIM / CSD
- 10243623This is a Technical Journal: DIM"DISCONNECT CHARGING CABLE" MESSAGE WITH NO CABLE ATTACHED. Software fix is available.
- 10242241This is a Technical Journal: Propulsion Message in DIM with BECM DTC P0D1800. Improved BECM (Battery Energy Control Module) software
- 10239760This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.
- 10239744This is a Technical Journal: iCUP, Searching for GPS message in DIM / CSD. Restart IHU via home button
- 10239707This is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.
Every Polestar Polestar 2 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.