2016 RAM Promaster City
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › RAM › Promaster City › 2016
These records cover every 2016 RAM Promaster City. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2016 RAM Promaster City. Newest first.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to…
Risk and remedy
Risk
The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during…
Risk and remedy
Risk
Trailer brake lights that are inoperative can increase the risk of a crash.
Remedy
Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the…
Risk and remedy
Risk
Trailer brake lights that are inoperative can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.
Owner complaints
25 complaints
What owners report most
Latest complaints
- Power train
The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated.…
The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.
- Engine
Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months
- Exterior lighting › Turn signal
The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.
- Engine and engine cooling
The contact owns a 2016 Ram Promaster City. The contact received a Catalyst Efficiency campaign program notice for Catalyst Efficiency; however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system
The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown)…
The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.
- Power train · Wheels
Last oct./nov. I had to have the left axle cv joint replaced in my RAM promaster city while in arizona. yesterday the local dealer informed me that all three parts of this axle now need to be replaced. both times the local dodge dealer did the work. I am worried about the safety of this vehicle. both times this happened I was away from home traveling on interstate highways
- Electrical system
Ignition key IS locked in the ignition and won't come out in the off position *tr
- Seat belts
TL* the contact owns a 2016 RAM pro-master city. The contact stated that while attempting to exit the vehicle, he was unable to unlatch the driver's side seat belt. The contact stated that the tongue ceased inside of the buckle. The contact called local dealer (greenway dodge chrysler jeep RAM…
TL* the contact owns a 2016 RAM pro-master city. The contact stated that while attempting to exit the vehicle, he was unable to unlatch the driver's side seat belt. The contact stated that the tongue ceased inside of the buckle. The contact called local dealer (greenway dodge chrysler jeep RAM located at 9051 e colonial dr, orlando, fl 32817) and was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was 29,328.
- Electrical system · Unknown or other
Battery died, put in new battery, key will not turn ignition
- Electronic stability control (esc) · Engine · Power train
Vehicle unexpectedly shutoff at highway speeds in rush hour traffic, service hill assist, ABS, airbag, check engine and service transmission messages coincided with issue. Vehicle suddenly went into 'limp' mode while accelerating in traffic. Vehicle would not stay in gear.
- Engine
Radiator fan began to smoke while engine idle. Radiator fan became inoperative, and engine overheating soon followed. Radiator and fan were damaged, and had to be replaced.
- Vehicle speed control
Heading southbound on hwy 37 the peddle fell off.. Vehicle decelerated and I steered to the right shoulder of the highway .. Lucky cause traffic was heavy and it was dark but glad it didn't get stuck in acceleration it stopped and didn't move again.. Thankful for the end result of this defect.
- Structure › Body
I was driving down southbound on the highway at 60 mph when all of a sudden the gas peddle seemed to disappear under my foot and went all the way to the floor.as the car slowed down I realized the peddle was next to my foot on the floor.. It had fallen off.. Broken at the neck, the base of the peddle . Completely off.
- Engine
Code p0481 cooling fan failure. Overheats during idol only. Less than 30,000 mi.
- Exterior lighting
The dash lights are not bright enough to be able to easily read the information. If you wear sunglasses, you must remove your sunglasses in order to attempt to read the speedometer or other information, because it IS too dim. The dash IS dimly lit and does not have enough contrast. When it IS…
The dash lights are not bright enough to be able to easily read the information. If you wear sunglasses, you must remove your sunglasses in order to attempt to read the speedometer or other information, because it IS too dim. The dash IS dimly lit and does not have enough contrast. When it IS overcast, the dash IS barely readable. When it IS sunny or bright outside, the dash IS impossible to see. This IS dangerous, because it takes the driver's eyes off of the road for too long. Having the dimmer switch set to full bright does not make a difference. We have been to the dealer about this issue, and they have been unable to resolve the issue. This has been an ongoing problem since the vehicle was purchased on 5/18/17. attached are a picture of the dash when it IS sunny and a picture when it IS cloudy.
- Electrical system · Engine · Vehicle speed control
Experiences dangerous stalling and loss of electrical power to engine during driving. This can cause a serious accident. This IS specifically a symptom of one of the many recalls supposedly performed on this vehicle already. I believe the recall repair previously was not completed properly because I have experienced this 10 times in the past two weeks.
- Electrical system · Power train
Cooling fan and relay blew at 46000 miles. Cooling fan bearings went and seized, cooling fan relay no good. Dealer would not warranty because it was over 36000 miles. From what I read on forums, this IS a common issue with this van and they are aware of it, yet they have not recalled any. I first…
Cooling fan and relay blew at 46000 miles. Cooling fan bearings went and seized, cooling fan relay no good. Dealer would not warranty because it was over 36000 miles. From what I read on forums, this IS a common issue with this van and they are aware of it, yet they have not recalled any. I first discovered this issue while idling in traffic. I called the dealership and they weren't much help, I week later the fan seized and the check engine like came on pushing a code for the fan 2 control system.
- Unknown or other
Bad fan control relay, causes the van to overheat and blows fuses all while moving.
- Power train
Cooling fan failure, cooling fan does not operate after vehicles water temp gets high, vehicle will overheat if stationary ie sitting in traffic 38,000 miles when problem started replace cooling fan relay once already problem not corrected
- Engine
I had problem with the radiator fan , just get locked up and car begin to warming up , I call all dealers to buy new part , and all they gave me same answer , they have huge amount of back orders , will take 10 days to arrive , for me personally sounds weird how many cars have the same type of problem ate same time . I think needs investigation from you guys , thanks
- Power train
Car get stuck in 8TH gear. I tried to shift manually, car shows gear change but it IS still in 8TH gear. Have to stop, put neutral and shift reverse then the gears get unlock and transmission starts shifting. Good for 20 miles, then same thing happened again. Car has 10550 miles, bought it with 6,500.
- Electrical system · Electrical system › Instrument cluster/panel
TL* the contact owns a 2016 RAM promaster city. While driving various speeds, the speedometer was not illuminated properly and could not be read by the contact. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 8,200. ..updated 06/08/17 *bf
- Electrical system · Electronic stability control (esc) · Engine
TL* the contact owns a 2016 RAM promaster city van. While driving approximately 40 mph, the engine stalled and the speed decreased without warning. The vehicle was towed to a dealer where it was diagnosed that the electronic stability control unit failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 2,500.
- Unknown or other
Speedometer IS recessed into dashboard and not visible in daylight. Dash lighting IS set at max. Dealer has no solution.
- Electrical system · Power train
TL* the contact owns a 2016 RAM promaster city. The contact received notification of nhtsa campaign number: 16v202000 (electrical system, power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248564MIL/check engine lamp comes on after performing U90 recall PCM software update.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244403MIL/check engine lamp comes on after performing U90 recall PCM software update.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243215Emissions Recall U90 - Catalyst Efficiency
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 102369282.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10236888Emission Recall U90 Catalyst Efficiency
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 102318002.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10231750Warranty Bulletin D-23-01 - (XB1) 2.4L Engine ? Select 2014 - 2019 Jeep Cherokee (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Dart (PF), 2015 - 2017 Chrysler 200 (UF), 2016 - 2018 Fiat 500X (FWD) (FB), (AWD), 2015 - 2018 Ram Promaster City (VM)
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 102298042.4L Engine Oil Consumption Test The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine. This bulletin involves performing an oil consumption verification test.
- 10229778Emission Recall U90 Catalyst Efficiency
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 102293202.4L Engine Oil Consumption Test This bulletin involves performing an oil consumption verification test. The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine.
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10227727Emission Recall U90 Catalyst Efficiency
- 10226018Emissions Recall U90 Catalyst Efficiency
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10224741Flash: Transmission Diagnostic and Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following DTCs:P1634 - TCM Internal Watchdog Performance. P0887 - TCM Power Control Circuit High. P1720 - Output Speed Sensor-Wheel Speed Rationality. P1DCCD - TCM Monitoring Processor Performance Multiple Clutches Locked Up. P0711 - Transmission Fluid Temperature Sensor A Circuit Range-Performance. P1DAD - Input Shaft-Output Shaft Direction Correlation. P1CC9 - Unable To Engage Gear. This software release also includes the following improvements:Calibrations to support changes in air flow to protect the catalyst. Transmission shift quality. Enable the capability to capture non-DTC control module data through the Uconnect data recording system.
- 102246642.4L Powertrain Diagnostic And System Enhancements
- 10224643Flash: 2.4L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: P0456 - EVAP System Small Leak. P0133 - O2 Sensor 1/1 Slow Response. P2610 - PCM Internal Engine Off Timer Performance - (Powertrain Control Module). P1607 - PCM Internal Shutdown Timer Rationality. C0501 - Wheel Speed Signal Left Front Rationality. C0507 - Wheel Speed Signal Right Front Rationality. C050D - Wheel Speed Signal Left Rear Rationality. C0513 - Wheel Speed Signal Right Rear Rationality. P030X - Cylinder X Misfire improvements when P0335 (Crankshaft Position Sensor Circuit) is present.
- 10224617Flash: 2.4L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: **P0335 - Crankshaft Position Sensor Circuit.** P0456 - EVAP System Small Leak. P0133 - O2 Sensor 1/1 Slow Response. P2610 - PCM Internal Engine Off Timer Performance. P1607 - PCM Internal Shutdown Timer Rationality. C0501 - Wheel Speed Signal Left Front Rationality. C0507 - Wheel Speed Signal Right Front Rationality. C050D - Wheel Speed Signal Left Rear Rationality. C0513 - Wheel Speed Signal Right Rear Rationality. **In addition the following enhancement are included: Enhancements to AC compressor clutch cycling.**
- 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
- 10223854Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
- 10223559Blind Spot Or Park Assist Warnings, False Activation
- 10223550Replacement BCM Will Not Proxi Align
- 102217502.4L Engine Oil Consumption Test This bulletin involves performing an oil consumption verification test. The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine.
- 10221597No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10221594Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10221277Customer Complaint May Include Engine Oil Leak Or Consumption
Every RAM Promaster City model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.