2010 Saturn Outlook
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2010 Saturn Outlook. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2010 Saturn Outlook. Newest first.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured…
Risk and remedy
Risk
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through…
Risk and remedy
Risk
If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy
General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not…
Risk and remedy
Risk
Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy
GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
General motors IS recalling certain model year 2009-2010 chevrolet traverse, buick enclave, GMC acadia, and saturn outlook vehicles. the second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back IS returned to a seating position after being folded flat. if the buckle contacts the seat frame, additional…
Risk and remedy
Risk
The safety belt may not restrain the occupant as intended during a crash, increasing the risk of injury to the seat occupant.
Remedy
Dealers will modify the second row seat side trim shields. if a safety belt buckle IS damaged, dealers will replace it free of charge. the safety recall began on august 18, 2010. owners may contact chevrolet at 1-800-630-2438, buick at 1-866-608-8080, GMC at 1-866-996-9463, and saturn at 1-800-972-8876, or at the owner center at www.gmownercenter.com.
Owner complaints
16 complaints
What owners report most
Latest complaints
- Steering
Intermittent loss of power steering when trying to park in a space in a parking garage. It also happened when turning in motion into a street off a highway while braking. Power steering fluid levels were full both times.
- Exterior lighting
My 2010 saturn outlook has 124,xxx miles on it. I've owned it since january of 2017. 2 or 3 months ago my passenger side low beam headlight went out. I decided that due to having to go through the wheel well to get to the bulbs, I would just change all 4 while I was in there. Everything seemed fine…
My 2010 saturn outlook has 124,xxx miles on it. I've owned it since january of 2017. 2 or 3 months ago my passenger side low beam headlight went out. I decided that due to having to go through the wheel well to get to the bulbs, I would just change all 4 while I was in there. Everything seemed fine for about a month. Then I noticed it flickering on and off while I was driving. Or when I unlocked the car it wouldn't turn on. So I bought another bulb and changed it and it still didn't work. Took it all apart again only to find out my headlight socket had melted. So I bought a replacement, installed it and everything was great. Except for now, a week later, my bulb quit again. This IS not safe. I can't drive down the road and question whether or not my headlights are going to function properly. I have read and there are a lot of people having the same problems or had the same problem at one time. This needs to be addressed. I am not going to be happy if I have to spend time and money taking this to the shop to get something so simple fixed.
- Vehicle speed control
TL* the contact owns a 2010 saturn outlook. While driving 25 mph, the vehicle failed to accelerate when the pedal was depressed. Ocassionally, the vehicle would abnormally accelerate without the pedal being engaged. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 79,243.
- Engine
Engine light was coming on & off. After a couple days, the outlook had a loss of power. Had it checked & was told we had a timing issue with the 3 timing chains. The chains were stretched & one of the timing chain gears was one tooth off. They needed to be replaced. I was also told that there was a…
Engine light was coming on & off. After a couple days, the outlook had a loss of power. Had it checked & was told we had a timing issue with the 3 timing chains. The chains were stretched & one of the timing chain gears was one tooth off. They needed to be replaced. I was also told that there was a recall on the 2007-2009 saturn outlooks for the same problem but the 2010 models were not included. Why wouldn't the 2010 models be included? The loss of power happened on 9/30/16. Check engine light was coming on & off just a couple days prior to the loss of power.
- Exterior lighting
Headlights wire harnesses burnt
- Steering
When turning right or left, typically at lower speeds, the steering nearly freezes up making it almost impossible to turn. I have taken the car to the shop - can't figure out what it IS, and I have called my dealer - says it's no longer under warranty and no recall issued for this type of thing so…
When turning right or left, typically at lower speeds, the steering nearly freezes up making it almost impossible to turn. I have taken the car to the shop - can't figure out what it IS, and I have called my dealer - says it's no longer under warranty and no recall issued for this type of thing so I would be wasting my time to bring it in. The car IS only at 90,000 miles and I'm afraid this issue may result in a crash and or injury to my family and I have no idea what to do. There IS no leaking from any areas including the power steering pump and rack and pinion.
- Electrical system · Exterior lighting
Melted low beam headlight wiring harness. Bulbs have been replaced numerous times and now there IS no low beam headlights at all. *tr
- Steering · Unknown or other
When driving slow forward or back, when turning the steering wheel, it locks up then will come loose, letting you turn the wheel. I understand there IS a class action suit against gm by the chevy traverse owners for this same problem. Case number IS [xxx], filed 3/12/13. Since I have a saturn…
When driving slow forward or back, when turning the steering wheel, it locks up then will come loose, letting you turn the wheel. I understand there IS a class action suit against gm by the chevy traverse owners for this same problem. Case number IS [xxx], filed 3/12/13. Since I have a saturn, that IS a twin to the chevrolet traverse and gm acadia. I think I have the same problem they are having in the steering. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Steering · Vehicle speed control
I have had numerous issues with power steering in my saturn. This IS my family vehicle that I drive my children in and bought it with safety in mind. I am starting to believe the vehicle IS very unsafe. Instead of gm fixing the problem they have taken no blame and are asking me to pay hefty bills…
I have had numerous issues with power steering in my saturn. This IS my family vehicle that I drive my children in and bought it with safety in mind. I am starting to believe the vehicle IS very unsafe. Instead of gm fixing the problem they have taken no blame and are asking me to pay hefty bills related to the steering wheel. The car has had 3 steering gears and now needs a steering pump. I know many saturn owners are having the same issues. Please help, this IS not fair to the consumer. We are being lied to so gm does not have to cover these costly parts. *tr
- Steering
I have been experiencing intermittent power steering loss at low speeds for several months. after viewing hundreds of complaints from owners of other similar year model vehicles on the lambda platform I contacted gm/saturn about a possible recall. after speaking with a customer service rep we…
I have been experiencing intermittent power steering loss at low speeds for several months. after viewing hundreds of complaints from owners of other similar year model vehicles on the lambda platform I contacted gm/saturn about a possible recall. after speaking with a customer service rep we took our vehicle to our local dealer for diagnostic testing and it was determined that the power steering pump needs to be replaced. when explaining to the shop employee the problem he said that he was aware of what to look for because he has heard of many complaints identical to ours. the gm rep told us that she was placing our vehicle under a recall and that gm would absorb all charges related to repairing this issue. once we called to check the status of the vehicle we were informed that this was not the case and gm would not be covering the repairs. I spoke with gm again and explained that unexpected loss of power steering was an important safety concern and was told that the vehicle was not under a recall and that there was nothing else to be done. I believe that this issue needs to be addressed through a recall. in my opinion the number of owners having this issue IS too high to be considered a coincidence and IS the result of a defective power steering pump. *tr
- Steering
I was entering a turning lane and turning from the highway onto the road of my residence. the power steering stopped working and I could barely turn the wheel to make the turn. there was a car coming that could have hit me. since the first incident, this has been occurring more and more…
I was entering a turning lane and turning from the highway onto the road of my residence. the power steering stopped working and I could barely turn the wheel to make the turn. there was a car coming that could have hit me. since the first incident, this has been occurring more and more frequently always at slow speeds (backing out of garage, in parking lots, making turns, etc.). on one occasion, I was exiting the freeway on a ramp that IS curved and leads directly onto another road. during the curve, the power steering quit working and I almost ran off the road trying to make the curve. it seems to always happen when my foot IS on the brake. I had the car evaluated by the gm dealer, and they told me that the power steering pump needs to be replaced at a cost of approximately $750. a recall for this same problem was issued by gm on march 31, 2014, but my vehicle was not included in the recall. when I called gm's corporate offices to ask why it was not included and try to get them to make the repairs, they refused to do so. I really believe this IS a safety issue and that the recall should be expanded to include all affected models and years. if you do a simple google search on the internet, you will find thousands of cases of the same issue in many gm models that have not been recalled. *tr
- Electrical system · Steering
TL* the contact owns a 2010 saturn outlook. the contact stated that the ignition module failed, causing the vehicle to stall sporadically and without warning on multiple occasions. The contact was able to restart the vehicle after multiple attempts however, each time the vehicle stalled. The…
TL* the contact owns a 2010 saturn outlook. the contact stated that the ignition module failed, causing the vehicle to stall sporadically and without warning on multiple occasions. The contact was able to restart the vehicle after multiple attempts however, each time the vehicle stalled. The vehicle was to be inspected and diagnosed by an authorized dealer. The vehicle was not included in nhtsa campaign ID number: 10v073000 (steering) but experienced the same failure. The manufacturer was notified of the failure. The approximate failure mileage was 108000.
- Electrical system · Exterior lighting
Recently my headlights have been burning out regularly. I have one go out each month while driving on the highway. this creates a persistent safety problem and IS expensive to repair. the 2010 outlook requires the removal of the front wheels and wheel wells to replace the bulb. I understand from some research that there IS a general problem with the wiring harness. *Tr
- Structure
This IS the 2ND occurance of water spillage out of my head liner. water leaking out of the rear back up indicator and down by the passenger side floor. When orginally occured brought to chev delaership to diagnose repair, told about old recall on models but my vin did not fall with in the correct…
This IS the 2ND occurance of water spillage out of my head liner. water leaking out of the rear back up indicator and down by the passenger side floor. When orginally occured brought to chev delaership to diagnose repair, told about old recall on models but my vin did not fall with in the correct numbers, it was just outside of it. Gm customer service stated nothing they could do with me paying for the diagnositic first, and I was quoted over $500 by dealership to do so. Also, concerned about possible electrical issues since water damage in rear back up indicator and front fuse panels. *tr
- Electrical system · Exterior lighting
Headlights in saturn outlook 2010 failed. problem with wiring assembly. smell of electrical fire (no flame, just smell). followed with visual inspection to see components in back of headlamp scorched. very expensive to service with no apparent root cause addressed. *Tr
- Electrical system · Exterior lighting
Melting of headlight wiring harness, this IS the second incident on same vehicle. *Tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard…
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
- Seat Belt Anchor Cable Failure
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY)…
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006849This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006670This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
- 11006293This Preliminary information communicates to the dealer an issue where the vehicle's engine may crank over unprompted andnot start afterward. This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.
- 11005311This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002441This service bulletin provides information for engine oil life monitor operation calculation.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001971This Warranty Administration bulletin provides information on customer vehicles concern results in a manufacturer repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.
- 11001325This warranty administration bulletin provides policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
- 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 11000160This service bulletin provides information on proper use of floor mats.
Every Saturn Outlook model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.