2015 Scion Iq

Owner complaints

Latest complaints

• Nov 26, 2017GU6,000 miCrash
  Air bags
  I purchased the vehicle on 10-24-17 from a private party who purchased it from the toyota dealer, ak toyota, guam. Upon bringing the vehicle home I try to fill the windshield washer reservoir but the fluid leaks straight down under the vehicle. I called the dealer and was told the repair would be…

  I purchased the vehicle on 10-24-17 from a private party who purchased it from the toyota dealer, ak toyota, guam. Upon bringing the vehicle home I try to fill the windshield washer reservoir but the fluid leaks straight down under the vehicle. I called the dealer and was told the repair would be under warranty since the vehicle IS under 3 year's old. When the repair diagnosis was presented to me it was a surprise that the leak in the washer reservoir was caused by a prior accident and therefore the repair will not be covered by the vehicle warranty. the accident was not disclosed by the dealer when it was sold according to the person I bought the vehicle from. I was able to photograph the paper work on the repair work on the accident (attached), it IS quite extensive. Hood, bumper, radiator and support, etc were replaced. Base on the damaged it would be expected that the airbags would have deployed. I asked the dealer if repairs were made on the airbag system. The dealer's answer was "if it IS not on the list airbag was not repaired". My concern IS with the amount of damage repaired the airbags should have deployed. If the airbag did not deploy it IS conceivable the airbag system IS not working properly. please advice what can be done to have an assurance the airbag system IS working. this vehicle IS very small, only 2100 lbs, probably the smallest on the market and the airbags must be working. *Tt

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10230369DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
• 10230368DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
• 10230367DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
• 10220158DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
• 10211828DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
• 10211826CSP: Customer Support Program ZKG - Paint Repair Process Operation Flow Chart
• 10204546DL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
• 10204545RL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
• 10200383Automatic/Continuously Variable Transmission Replacement Precautions
• 10200379Immobilizer and Smart Key Reset
• 10185779TT: HVAC drain tube is found to be blocked/clogged.
• 10181769TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
• 10179604DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
• 10170750Technical Instructions: Customer Support Program ZKG ? Technical Instructions. December 12, 2019. This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
• 10170749Dealer Package: December 12, 2019 This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
• 10170717TSB: Some 2012 ? 2015 model year iQ painted with 070 Blizzard Pearl and 2008 ? 2015 model year xB vehicles painted with 040 Super White may exhibit peeling paint on one or more metal body panels. The paint may peel between the primer and E-coat layer, exposing the gray or brownishgreen E-coat. The affected panel(s) will require prepping and repainting to address this condition. The paint repair may need to be sublet to a body shop.
• 10170191TSB: OBSOLETE NOTICE December 20, 2019: This bulletin is no longer applicable and is now obsolete.
• 10164896Dealer Package: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
• 10164888Dealer Package: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers' ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
• 10164887Region Letter: Phase 1 ? Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels.
• 10164886Dealer Email: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
• 10164885Region Email: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
• 10153260TT: In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair. To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.
• 10152157TSB: Some 2015 model year iQ vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P2610 (Engine Off Timer Performance) present. The Engine Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure below to address this condition.
• 10134472SB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
• 10134471SSB: Scion models equipped with the BeSpoke Premium Audio featuring Aha? require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update, however a unique Activation Number is required for each vehicle. Activation Numbers are provided in an Activation Card Number (ACN) pamphlet available through the normal parts ordering system. Use the process described in this bulletin to perform the update. NOTE-Map data will be released annually through the shipment of a Special Service Tool USB drive to each dealer. The SST must be stored in the SST cabinet to ensure it can be easily found.
• 10132773TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
• 10132743Tech Tip: Starting with the 2010 Model Year, Scion began a gradual transition to the use of synthetic 0w20 viscosity engine oil. There are multiple benefits of this oil including: Reduced friction and wear on engine surfaces, Improved fuel economy, Reduction in waste oil stream (in vehicles approved for 10,000 mile oil change intervals), Reduced maintenance cost (in vehicles approved for 10,000 mile oil change intervals). Due to the improved performance and durability of 0w20 synthetic oil, Scion has extended the oil change intervals to 10,000 mile for vehicles that require this oil (except the FR-S). With this change, the following should be noted: Only Scion vehicles in which 0w20 oil is mandatory have been approved for extended oil change intervals. Vehicles in which 0w20 is an option to 5w20 (or 5w30) will continue to require 5,000 mile change intervals, even if 0w20 oil is used. In the case of vehicles with 10,000 mile oil change intervals, the 5,000 mile service interval has not been eliminated. The traditional 5,000 mile maintenance procedures (such as tire rotation) will continue to be required, and the fluid levels (including engine oil) will need to be checked and adjusted at this time. If the vehicle operation meets the standard criteria for "Special Operating Conditions" such as: driving off-road, on dirt roads, towing a trailer, making repeated short trips under 32 degrees F, or extensive idling, the engine oil must be replaced at 5,000 mile intervals, regardless of oil used. exception is FR-S, where the oil must be replaced every 3,750 miles, under "Special Operating Conditions."
• 10132725TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.
• 10132722TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
• 10132574SB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
• 10132573SSB: Scion models equipped with the BeSpoke Premium Audio featuring Aha? require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update, however a unique Activation Number is required for each vehicle. Activation Numbers are provided in an Activation Card Number (ACN) pamphlet available through the normal parts ordering system. Use the process described in this bulletin to perform the update. NOTE-Map data will be released annually through the shipment of a Special Service Tool USB drive to each dealer. The SST must be stored in the SST cabinet to ensure it can be easily found.
• 101318292015 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may utilize retaining clips for passenger side floor mats as well. Follow the appropriate installation procedure to attach the driver?s side and passenger?s side (if applicable) floor mat to the vehicle carpet using the floor mat retaining clips during Pre-Delivery Service (PDS).
• 10131828Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
• 10111570SSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
• 10111396SSB: Some 2013 - 2015 model year Scion vehicles equipped with BeSpoke Premium Audio featuring Aha(version less than 14.1.0) may exhibit one or more of the following conditions: * When using the navigation route guidance the arrival time at the destination is incorrect. The GPS indicated arrival time is off by one hour (issue connected to Daylight Savings Time.) * Phonebook entries could not be found on the head unit phonebook list due to an issue with upper case and lower case text entry. * Podcasts cannot be played back on Apple devices loaded with or upgraded to iOS 8, when in iPod audio mode ("Loading..." displayed on screen). BeSpoke Premium Audio featuring Aha? System Update 14.1.0 fixes the conditions listed above as follows: * Improvement in arrival time performance when GPS data is used for Daylight Savings Time calculation. The time calculation will take into consideration if a Daylight Savings Time change has occurred. * Phonebook sorting logic has been improved to better account for lower and upper case letters. The improvement will provide better access to entries with mixed upper and lower case text. * Apple device compatibility has been improved when iOS 8 is loaded. The improvement allows Podcast playback in iPod mode.
• 10111395SSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
• 10111360SSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture.
• 10111340TT: Some vehicles equipped with Display Audio may exhibit a condition where the touch screen is inoperative.
• 10111307TT: iPhone text messages do not appear on multi media display.

Every Scion Iq model year

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