2009 Volkswagen Routan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volkswagen › Routan › 2009
These records cover every 2009 Volkswagen Routan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2009 Volkswagen Routan. Newest first.
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Risk and remedy
Risk
If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy
VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from…
Risk and remedy
Risk
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles.…
Risk and remedy
Risk
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy
Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and…
Risk and remedy
Risk
Failure of the rear axle may increase the risk of a crash.
Remedy
Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Volkswagen IS recalling certain model year 2009 routan vehicles manufactured from june 2008 through july 2009. these vehicles may have been built with an improper routed wire harness that may have a condition where the lower sliding door hinge bracket can make contact and wear through the wire insulation. contact with a 12V power feed circuit within the…
Risk and remedy
Risk
This could result in an overheated latch and a fire within the rear sliding door could occur.
Remedy
Volkswagen will inspect the sliding door wire track wire assembly and the sliding door power drive unit wire assembly for damage, repair/replace as necessary, tie strap the two harnesses together and route the harnesses under the sliding door weather strip. this service will be performed free of charge. the safety recall began on october 15, 2010. owners may contact volkswagen at 1-800-822-8987.
Volkswagen IS recalling 18,500 my 2009 routan vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 208, "occupant crash protection." the owner's manual was printed without the fmvss no. 208 required information explaining that no objects should be placed over the or near the air bag on the instrument panel.
Risk and remedy
Risk
Any such objects could cause injury to the vehicle's occupants in the event of a crash severe enough to cause the air bag to inflate.
Remedy
Dealers will send an owner's manual insert containing the required air bag information for owner installation or dealers will install in the event the owner prefers assistance from the dealer. The recall began on july 31, 2009. owners may contact volkswagen at 1-800-822-8987.
Owner complaints
294 complaints6 involved a crash3 involved a fire12 injuries
What owners report most
Latest complaints
- Electrical system
The contact owns a 2009 Volkswagen Routan. The contact received notification for NHTSA Campaign Number: 15V194000 (Electrical System); however, the part to complete the recall repair was not available. The local dealer was contacted to schedule the recall repair, but the part remained unavailable.…
The contact owns a 2009 Volkswagen Routan. The contact received notification for NHTSA Campaign Number: 15V194000 (Electrical System); however, the part to complete the recall repair was not available. The local dealer was contacted to schedule the recall repair, but the part remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Air bags
The contact owned a 2009 Volkswagen Routan. The contact stated that while driving at 65 MPH, the contact suffered a medical emergency and lost control of the vehicle. The contact's vehicle crashed into the rear of a semi-truck. In addition, the contact's vehicle crashed into a ditch. The contact…
The contact owned a 2009 Volkswagen Routan. The contact stated that while driving at 65 MPH, the contact suffered a medical emergency and lost control of the vehicle. The contact's vehicle crashed into the rear of a semi-truck. In addition, the contact's vehicle crashed into a ditch. The contact stated that the air bags did not deploy. The paramedics and the Police arrived on the scene. A Police report was filed, however thePolice report information was unavailable. The contact sustained eight broken ribs on the left side and two broken ribs on the right side, injury to the left eye which needed stitches, major trauma to the left lung and bruises and cuts. The contact was taken to the local hospital by ambulance. The vehicle was condemned a total loss. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
- Electrical system
Volkswagen dealership does not want to fulfill the recall.
- Electrical system
The contact owns a 2009 Volkswagen Routan. The contact received notification of the NHTSA Campaign Number: 15V194000 (Electrical System) however, the parts to do the recall repair were not yet available. The contact stated while attempting to start the vehicle, the engine failed to turn over. No…
The contact owns a 2009 Volkswagen Routan. The contact received notification of the NHTSA Campaign Number: 15V194000 (Electrical System) however, the parts to do the recall repair were not yet available. The contact stated while attempting to start the vehicle, the engine failed to turn over. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the ignition switch failed and needed to be replaced; however, the dealer confirmed that parts were not available for the recall repair. The vehicle had not yet been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for assistance. The failure mileage was approximately 170,000. Parts distribution disconnect.
- Electrical system
While driving the vehicle flashed several of the dashboard waring lights, starting dinging and then stopped, started flashing and dinging again then the vehicle completely turned off. I was able to pull over out of traffic but the vehicle would not restart. None of the interior lights would come…
While driving the vehicle flashed several of the dashboard waring lights, starting dinging and then stopped, started flashing and dinging again then the vehicle completely turned off. I was able to pull over out of traffic but the vehicle would not restart. None of the interior lights would come one and the emergency lights would not come on. I could not unlock any of the doors. The battery has been replaced with in the last year and is working correctly.
- Electrical system
the car shuts off while driving which is scary. requires restarting while in traffic. there was a recall in past and the fix clearly did not work. This incident has occurred multiple times.
- Electrical system
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA Campaign Number: 15V194000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect
- Electrical system · Seats · Visibility/wiper
After getting wires regrounded at the mechanic, the car continues to malfunction. The wiper blades turn on, the entire dash blinks, the seat moves back and forth, resetting repeatedly. If seat is disconnected for safety, the seatbelt does not register as secured. Eventually doors stop functioning…
After getting wires regrounded at the mechanic, the car continues to malfunction. The wiper blades turn on, the entire dash blinks, the seat moves back and forth, resetting repeatedly. If seat is disconnected for safety, the seatbelt does not register as secured. Eventually doors stop functioning, have completely lost lock function, tried replacing battery and sending to mechanic specialist. Still the car malfunctions at random.
- Electrical system
My vehicle shows no pending recalls, but ignition switch still malfunctioning whenever it is bumped or a lanyard is on the key. Brakes malfunction, car seat moves, windshield wipers move, car seems to think it is resetting as original recall states is a problem.
- Engine
The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The…
The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the starter needed to be replaced. The failure mileage was approximately 54,000.
- Structure › Body › Door › Hinge and attachments
The brackets that hold the automatic door wires brake continuously. Then the wire gets pinched in the door and it causes a large amount of electrical problems. The abs, esp bad, brake, and traction control lights come on when the wire gets pinched. These doors were made very poorly and should have been looked over before this vehicle was made.
- Electrical system · Engine · Service brakes
Thank god I was not going fast. Vehicle shut down completely while driving. Was able to put in park and was able to start it back up. Apparently, the routan IS manufactured by crysler and this issue also happens with the 09 town and countries as well.
- Service brakes
TL* the contact owns a 2009 volkswagen routan. The contact stated that while driving approximately 25 mph, the esc warning light suddenly displayed, and the braking system erroneously activated causing the vehicle to abruptly stop. The contact stated that after turning off and restarting the…
TL* the contact owns a 2009 volkswagen routan. The contact stated that while driving approximately 25 mph, the esc warning light suddenly displayed, and the braking system erroneously activated causing the vehicle to abruptly stop. The contact stated that after turning off and restarting the vehicle, the vehicle operated normally. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The approximate failure mileage was 140,000.
- Air bags · Air bags › Sensor › Occupant classification
TL* the contact owns a 2009 volkswagen routan. The contact stated the air bags warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the orc module needed to be replaced. The vehicle was not repaired as of yet. A dealer was contacted. Upon…
TL* the contact owns a 2009 volkswagen routan. The contact stated the air bags warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the orc module needed to be replaced. The vehicle was not repaired as of yet. A dealer was contacted. Upon investigation, the contact associated the failure with nhtsa campaign number: 16v083000 (air bags) however, the vin was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.*dt*jb
- Electrical system · Engine · Steering
Van has stalled while driving on multiple occasions. power steering IS lost. Vehicle will then start right back up. This IS extremely dangerous for a minivan used to transport multiple children. No codes or faults are recorded.
- Electrical system · Service brakes · Steering
Five times in the past 6 months the power in the van basically turns off. The steering becomes next to impossible and the brakes become extremely tight to the point you can't even use them. It IS terrifying to have zero control over your car considering I have 4 children. It has happened while I…
Five times in the past 6 months the power in the van basically turns off. The steering becomes next to impossible and the brakes become extremely tight to the point you can't even use them. It IS terrifying to have zero control over your car considering I have 4 children. It has happened while I was going only 30mph and also when I was going 45 mph. It happens when I'm going straight and has also happened while turning. Since the latest issue I refuse to drive anywhere that I can't take back roads to.
- Electrical system · Engine · Exterior lighting
Dash flashing, hard start after putting in a new fuse box and after flash from the dealer
- Electrical system
TL* the contact owns a 2009 volkswagen routan. The contact stated that while driving at 45 mph, the vehicle stalled with an unknown warning light illuminated. The contact stated that the failure occurred after the vehicle was repaired under nhtsa campaign number: 15v194000 (electrical system). The…
TL* the contact owns a 2009 volkswagen routan. The contact stated that while driving at 45 mph, the vehicle stalled with an unknown warning light illuminated. The contact stated that the failure occurred after the vehicle was repaired under nhtsa campaign number: 15v194000 (electrical system). The vehicle was towed to volkswagen of macon located at 4786 riverside dr, macon, ga 31210, (478)781-7701, to be diagnosed. The mechanic was unable to start the vehicle. The contact stated that the mechanic was unable to retrieve any information from the computers in the vehicle. The contact was informed that the part needed to repair the vehicle was on back order. The contact stated that the tow truck operator provided a diagnostic test and informed the contact that the ignition switch module needed to be replaced. The ignition switch module was replaced however, the failure recurred. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 124,000.
- Air bags
The passenger side airbag cover are inflated , crack , bubble, look like the airbag may exploted.. I call VW and they say IS it normal and not sale the part. 2009 MINI van. .?? I really not think they change or overheating.. Getting words .. and yesterday from not wear the routan not drive over…
The passenger side airbag cover are inflated , crack , bubble, look like the airbag may exploted.. I call VW and they say IS it normal and not sale the part. 2009 MINI van. .?? I really not think they change or overheating.. Getting words .. and yesterday from not wear the routan not drive over 35 mph when my wife driving on the highway and check engine came , 4 code ,p0733,p0734, p0792. And almost a truck hit my wife.. I look on VW forums and it IS common problem,, why this it not a recall with so many people complaining and problems.. Unsafe to drive.
- Electrical system
My drivers side back seat door will not close all the way and will open back up if it does not latch correctly. the engine wiring will make my cars dash lights all come on and make the wipers go off. The door only does this while stationary however, the dash lights go off while in motion on a regular street going less than 40mph
- Electrical system
While driving car it turns off. has to be restarted. Faulty ignition switch. Noticed a past recall.*dt*jb
- Electrical system
There are two issues that keep occurring that may or may not be related. First, sometimes when I start the vehicle every single light on the dash will be lit up, the wipers will be on, the radio won't work, and none of the gauges will be working. I have to use my gps just to know what my speed IS…
There are two issues that keep occurring that may or may not be related. First, sometimes when I start the vehicle every single light on the dash will be lit up, the wipers will be on, the radio won't work, and none of the gauges will be working. I have to use my gps just to know what my speed IS since the spedometer doesn't work. I also can't turn on my defrost when this happens so I'm stuck sitting in the parking lot waiting. Eventually it will randomly switch back to normal and then everything works. my second issue IS that I will lose all power while driving. This happened in a roundabout once which almost caused a crash! I lose ignition, power steering, everything. I have to get to the side of the road, put it in park, and turn the ignition off and back on again. One of these days this IS going to cause a crash and then I will be suing volkswagen when my babies get injured because of this. From the looks of the other complaints this IS happening to a lot of these vans!
- Electrical system
I take my VW routan to finish the recall .becaused my door open when I was driving from georgia to florida with my 2 daughter in the back seat and driver rear slide door open at 70 miles.. VW dealer talk me no have the parts but they fixed and when I take to different dealer they talk me they…
I take my VW routan to finish the recall .becaused my door open when I was driving from georgia to florida with my 2 daughter in the back seat and driver rear slide door open at 70 miles.. VW dealer talk me no have the parts but they fixed and when I take to different dealer they talk me they ready did the recall and replaced the harness.. Thursday my wife driving and has the same problem door open when she driving.. Take the MINI van to shop and they talk me dealer never did the recall... I alway have the MINI van and no one touch dear before...
- Engine · Unknown or other
Vehicle has been moving and will suddenly shut down while driving. all power steering, braking and electrical systems go out. I have to try to manually swerve off the road and put the car in park. take the key out of the ignition and restart. I understand that this problem had been fixed in…
Vehicle has been moving and will suddenly shut down while driving. all power steering, braking and electrical systems go out. I have to try to manually swerve off the road and put the car in park. take the key out of the ignition and restart. I understand that this problem had been fixed in 2015 under a recall with the win module and VW indicates that since it's been fixed they only offer a 12 month warranty. for me to get a new win module, the dealership said it would be $2,000 and a long estimated time without the car. this car IS blue booked as only worth $3,500.00. this IS again a faulty piece that should be covered by the recall. the car only has 75K miles. there's no reason to have a car with 75K miles and need two win modules so far. I want this to be in writing that when I am driving on I-95 and my car suddenly stalls and my 2 1/2 year old and 4 1/2 year old and myself end up in a casket, it's because of this faulty product which they will not cover again on the recall.
- Electrical system
There are so many complaints for the same thing yet VW refuses to admit it IS a problem. My electrical will shut off completely. I will normally loose anything electrical, throttle, sometimes power steering. Then the electrical comes back on and all the lights on the dashboard cluster come on. It…
There are so many complaints for the same thing yet VW refuses to admit it IS a problem. My electrical will shut off completely. I will normally loose anything electrical, throttle, sometimes power steering. Then the electrical comes back on and all the lights on the dashboard cluster come on. It will continually do this, even when you are on the freeway. They are going to continue to deny this until somebody IS killed or severely injured due to this malfunction. I bought my 2009 VW routan used and the service department IS dodging replacing the tpim/ignition switch, probably because it IS expensive. VW should also take responsibility for this since it IS hazardous to drive. Please if you are reading this and have a VW routan with this issue, make a report and bring this to light.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008846Wind & Water Leak Checking
- 10253483Engine Exhaust Flap Limited Warranty Extension
- 10253439Volkswagen Carefree Maintenance Program ? Gasoline Engines (Except Routan) - REVISED
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252940Cluster Warning Lights Coming On, Windshield Wipers Will Not Turn Off, and/or Headlights Will Not Shut Off
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252900GPS Antenna Concerns
- 10252225Vehicles Equipped with Bluetooth Hands-Free Phone ? Pairing of Android Phones
- 10252220All Vehicles with Bluetooth Phone Kit Installed ? Streaming Audio from Phone to Radio
- 10250695Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI Clean Diesel Engine Vehicles Registered in the State of Minnesota Only (US Dealers
- 10250686Section 3.30.2 Volkswagen Carefree Maintenance Policy Modifications
- 10249138Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
- 10249067RNA1 Code in Elsa for 2009 MY Routan Affected by Safety Recall 28G1 WIN Module (Ignition Switch)
- 10245617Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
- 10244072Rattling Noises from Engine Compartment Area or Exhaust System
- 10244069Third Row Seating
- 10244045Volkswagen Elsa Newsletter
- 10243065VW Elsa Newsletter
- 10243052VW Elsa Newsletter
- 10243047VW Elsa Newsletter
- 10243044VW Elsa Newsletter
- 10243039VW Elsa Newsletter
- 10243034VW Elsa Newsletter
- 10243029VW Elsa Newsletter
- 10243025VW Elsa Newsletter
- 10243023VW Elsa Newsletter
- 10243010VW Elsa Newsletter
- 10243009VW Elsa Newsletter
- 10243003VW Elsa Newsletter
- 10243001VW Elsa Newsletter
- 10242996VW Elsa Newsletter
- 10242682ODIS Service Update
- 10242400VW Elsa Newsletter
- 10242399VW Elsa Newsletter
- 10242398VW Elsa Newsletter
- 10242390VW Elsa Newsletter
- 10242385VW Elsa Newsletter
Every Volkswagen Routan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.