2014 Volkswagen Touareg
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Volkswagen Touareg. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Volkswagen Touareg. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.
Risk and remedy
Risk
If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will inspect the brake pedal assembly to verify the presence of the securing clip and install any missing securing clips, free of charge. The recall began on April 27, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 46G4.
Owner complaints
27 complaints1 involved a crash2 involved a fire4 injuries
What owners report most
Latest complaints
- Air bags · Seat belts
The safety computer which checks the different sensors and reports their condition on the i instrument dash indicated air bag sensor failure, This automobile has not been in any accident.. A rear seat belt came apart. The top plastic locking system came apart from the metal part of the locking…
The safety computer which checks the different sensors and reports their condition on the i instrument dash indicated air bag sensor failure, This automobile has not been in any accident.. A rear seat belt came apart. The top plastic locking system came apart from the metal part of the locking system, Making the seat belt not useable . The sear belt was not used very much, since we are retired sad my wife does all the driving/ Ergo the rear seat is not use very often. The VW dealer does not believe this type of failure is a future safety condition. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
Wet Air intake filter. Clearly showed water damage and rot on the air filter. This is a repeated issue.
- Electrical system · Electrical system › Seat heater › Mat
The contact owns a 2014 Volkswagen Touareg. The contact stated that while operating the vehicle a burning odor was present inside the cabin of the vehicle and smoke was seen coming from the front console. After stopping the vehicle to inspect the cause it was discovered that the front passenger…
The contact owns a 2014 Volkswagen Touareg. The contact stated that while operating the vehicle a burning odor was present inside the cabin of the vehicle and smoke was seen coming from the front console. After stopping the vehicle to inspect the cause it was discovered that the front passenger side seat heater had malfunctioned burning a hole into the seat and the passenger's pants. During the incident, the passenger sustained a burn to the left thigh area. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the incident. The failure mileage was 128,000.
- Seats
Vehicle has 72000 miles on it, Driver seat heater burned a hole on the leather, burning my pants, underwear and skin while I was driving. I had to pull over because smoke started to come out of the seat. VW of Fort Myers checked it out and confirmed the heater was bad, but they said they don't make the replacement part anymore. No warning lights came on.
- Electrical system
I attempted to start the vehicle and the starter button clicked followed by a strong ozone electrical smell and copious smoke from under the hood. We called the local fire department but canceled the call as the smoke seemed to be clearing. VW dealer says the starter, alternator, battery and two…
I attempted to start the vehicle and the starter button clicked followed by a strong ozone electrical smell and copious smoke from under the hood. We called the local fire department but canceled the call as the smoke seemed to be clearing. VW dealer says the starter, alternator, battery and two wiring harnesses need to be replaced. Full details pending as they are still working on it but estimate cost of nearly $4000. This is a serious concern and was transporting my 92 year old Mom. Fortunately the burning stopped on its own. Please contact Wyoming Valley VW at 272-770-2997 for details.
- Engine
After recently purchasing this vehicle I noticed the car be long more and more sluggish. While driving one morning I experienced loss in power and an flashing check engine light and glow plug light on the dash. The car went into “limp” mode and I could not accelerate past 40 MPG on a busy road. I…
After recently purchasing this vehicle I noticed the car be long more and more sluggish. While driving one morning I experienced loss in power and an flashing check engine light and glow plug light on the dash. The car went into “limp” mode and I could not accelerate past 40 MPG on a busy road. I pulled over slowly and let the car sit. After turning the car on off and back on, the CEL went away . I attempted to pull out into traffic and with my foot to the floor, the car has no acceleration leaving me going extremely slow into traffic. The cars acceleration has been terrible and really not safe to drive. I have several CEL codes including P0402. After having the car inspected we found that the intake filter had Completely deteriorated at the bottom. Almost as if water had been sitting in the bottom of the air filter box. After removing the old filter and replacing it with a new one, we also cleaned the mass airflow sensor, unplugged it and plugged it back in. This did help the vehicle drive much better. Unfortunately, this only lasted for a very short time. Within several miles later I’m driving a vehicle acceleration issues persisted again. Some fluid was found to be inside of the oil as well. The car vehicle Is now scheduled to go back to have a full examination in service. Based on some recent finds it also seems that there have been many others who have experienced the same issue. Reference the lawsuit in China. https://www.caixinglobal.com/2018-03-16/volkswagen-apologizes-for-engine-defect-101222386.html
- Engine
Keep getting water in my air filter box, soaking the air filter. took it to the dealer, they said they removed some part in the drain. doesnt seem like a fix to me
- Engine
Engine air filter and housing are wet, this IS an ongoing event. I remedy it buy buying a new filter, drying out the housing and replacing the wet filter. I am afraid at some point the water will enter the engine causing damage and perhaps an accident if the car stalls.
- Engine
When driving the check engine light came on. at the service center at the dealer, the dealer indicated that the air filter had become wet with water. while reading a VW forum I became aware of a known problem with the air filter housing drain becoming clogged and the air filter becoming wet and…
When driving the check engine light came on. at the service center at the dealer, the dealer indicated that the air filter had become wet with water. while reading a VW forum I became aware of a known problem with the air filter housing drain becoming clogged and the air filter becoming wet and water being ingested into the engine, hydrolocking the engine and requiring the installation of a new engine. the service only required replacement of the maf sensor. Even though my vehicle has only been owned for less than 8 months IS under warranty, I have to pay for repairs (~$650). I am now hesitant to drive the vehicle at all. As this has been a known problem for a number of years with this vehicle I am surprised that there IS no recall in place.
- Vehicle speed control
TL* the contact owns a 2014 volkswagen touareg. While driving 50 mph, the vehicle did not accelerate when the accelerator pedal was depressed. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 132,000. *Tt*jb
- Unknown or other
On august 10, 2018 at approximately 1:30 pm in bountiful utah, I was turning left into a business. I stopped on a steep hill and allowed the on coming traffic to pass. It then became safe for me to complete my turn. That IS until the car hesitated yet again. This hesitation problem IS severe post…
On august 10, 2018 at approximately 1:30 pm in bountiful utah, I was turning left into a business. I stopped on a steep hill and allowed the on coming traffic to pass. It then became safe for me to complete my turn. That IS until the car hesitated yet again. This hesitation problem IS severe post repair of VW due to emissions recall. Fortunately the oncoming driver slowed down allowing me to enter the business; however, this hesitation IS beyond dangerous. I have communicated with the local VW dealership and the regional office but to no avail. The safety of this vehicle has been adversely impacted by this recall!
- Engine
VW 3.0 liter deisel engine with recall issue due to fraud by VW. VW applied the fix to the engine as approved by the court. this fix has created a situation where the car has significant hesitation on take off and in traffic making it impossible to safely enter the stream of traffic or cross…
VW 3.0 liter deisel engine with recall issue due to fraud by VW. VW applied the fix to the engine as approved by the court. this fix has created a situation where the car has significant hesitation on take off and in traffic making it impossible to safely enter the stream of traffic or cross traffic at intersections. this IS a repetitive situation occurring both at highway speed and at intercity speeds. VW acknowledges the situation but refuses to fix the problem. problem began immediately after recall completion to make vehicle compliant with federal law. car was returned within the week to VW and has been returned additional times to resolve issue. VW service reports no way to solve the issue.
- Steering
Strong vibration in steering wheel (&noise) while driving when making turns. This IS sporadic and happens whether turning steering wheel left or right. traveling at slow speeds when leavin my driveway, on paved roads, city streets... I don't know the exact date this started but it started in the last 30 days
- Unknown or other
When turning on the air conditioning of the car it comes a very strong smell of engine fumes in the cabin. It does give us headache every time we breath it in. I do have a small child in the car so that makes it worse. Every time I give it for inspection in the VW dealership they refuse to smell it and deny that this IS a problem.
- Electrical system
The vehicle turns off spontaneously in motion with no warning and unpredictably. Has been on a certified service center on multiple occasions and for prolonged periods of time and the problem can not be diagnosed or identified. The problem has occurred on multiple ocassions however can not be diagnosed by the certified service center.
- Tires › Pressure monitoring and regulating systems
TL* the contact owns a 2014 volkswagen touareg. While driving at various speeds, the tire pressure decreased and the tire pressure indicator illuminated constantly. The vehicle was not diagnosed nor repaired. Due to the read out, additional air was constantly added to the tires. All the tires were affected by the failure. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
- Air bags
TL* the contact owns a 2014 volkswagen touareg. The contact's vehicle was rear ended by another vehicle at approximately 60 mph. The air bags failed to deploy. The contact was injured and required medical attention. A police report was filed. The vehicle was towed. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 33,000.
- Steering · Suspension · Unknown or other
The cars' steering wheel shakes at 60mph+ even after following volkswagens' service bulletins, new tires, alignment, roadforce balance, etc. the vibration IS felt throughout the front end of the car.
- Power train · Wheels
Vibration in drive train. local dealer put in a new drive train, this did not work, then they put in a new torque converter, this did not work. all under warranty (23,000 miles on a 20124 VW touareg) now I am going directly to vwof america to file a case. VW says this IS normal in all new…
Vibration in drive train. local dealer put in a new drive train, this did not work, then they put in a new torque converter, this did not work. all under warranty (23,000 miles on a 20124 VW touareg) now I am going directly to vwof america to file a case. VW says this IS normal in all new touaregs. this IS not true. it did not vibrate when we first bought it and if you test drive a new one on the lot, it does not vibrate. The vibrations happen when the car IS coasting from 40 mph to 15 mph, when the transmission IS downshifting.
- Structure › Body
While driving straight on the freeway at about 70mph the front half of our 'panoramic' sunroof 'exploded' from the inside out as if from cabin pressure. The remaining glass was blown upwards. There were no other vehicles nearby nor was there anything above our vehicle when this occurred. There was no evidence of a projectile in or around the vehicle.
- Steering
The steering wheel continues to oscillate and vibrate at freeway speeds above 65mph. It continues to do so regardless of road surface. VW has replaced tires, steering columns, and other areas that may be causing this issue, but the problem remains. The vehicle IS now at 22,000 miles and IS still experiencing the same problem and VW IS not acknowledging the long term issue. I would like VW to repurchase the vehicle.
- Engine and engine cooling · Fuel/propulsion system
Sudden loss of engine power while driving on highway. Was able to coast to side of road. Required tow to nearest dealership. Diagnosed as high pressure fuel pump failure in my VW touareg tdi (diesel). Have owned SUV 4 months and only 4000 miles. *tr
- Steering · Suspension
Purchased vehicle on 2/1/15. I noticed when driving at speeds above 63 mph the steering wheel shakes back and forth which IS felt through the steering wheel, seat & front end. I opened a case with VW on about 2/11/15 and made an appointment with my local VW service department for 2/16/15. On…
Purchased vehicle on 2/1/15. I noticed when driving at speeds above 63 mph the steering wheel shakes back and forth which IS felt through the steering wheel, seat & front end. I opened a case with VW on about 2/11/15 and made an appointment with my local VW service department for 2/16/15. On 2/16/15 the VW dealer made a repair which helped reduce the sws, but it did not go away. I made another appointment for 2/23/15 for them to revisit this problem. For the second appointment the service department stated they didn't detect any shaking of the steering wheel. I picked the vehicle up and found the steering wheel was still shaking at speeds above 63 mph. I returned to the dealership (same day) and took the service advisor with me on a test drive. I demonstrated the steering wheel shake and he acknowledged it. He stated they may not be able to get rid of it. I left the vehicle with the dealership for them to work on it more. The service department swapped wheels with another touareg and it still had the steering wheel shaking problem. I picked the vehicle up and this problem still persists. *tr
- Steering · Suspension
At road speeds, 65-75 mph, the steering wheel has a vibration, and all parts (dash, seats etc) vibrate. If you take your hands off wheel, it will visibly shake. Vehicle has been in shop for over two weeks combined with the following repairs to no avail. On lift over two days with 60 psi in…
At road speeds, 65-75 mph, the steering wheel has a vibration, and all parts (dash, seats etc) vibrate. If you take your hands off wheel, it will visibly shake. Vehicle has been in shop for over two weeks combined with the following repairs to no avail. On lift over two days with 60 psi in tires-did not fix it. Road forced all tires and wheels,-did not fix it. New set of tires of different manufacturer-did not fix it. Car still vibrates. Dealer said it was ok, but still vibrates. *tr
- Steering
Unfortunately I have encountered continued steering wheel shaking with my tdi VW touareg. currently have approximately 3K of miles on the car. the vehicle has had two service attempts to date for this concern by a local dealer. I have been seeing this issue becoming progressively worse with…
Unfortunately I have encountered continued steering wheel shaking with my tdi VW touareg. currently have approximately 3K of miles on the car. the vehicle has had two service attempts to date for this concern by a local dealer. I have been seeing this issue becoming progressively worse with time. the observed issue IS a shaking / oscillation in the steering wheel which appears in speeds of 30-60+ mph. one can both feel it in the wheel as well visually see the wheel shaking if your hands are removed from the steering wheel. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 102534902014 Model Year Volkswagen Vehicle Warranty, Roadside Assistance, and Carefree Maintenance
- 10253489Model Year 2014 Prepaid PDI Time Units
- 10253473Volkswagen Care Scheduled Maintenance Interval Time or Mileage Guidelines
- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253192Infotainment Worksheet (U.S. Only)
- 10253189UMI Software Update for Various Bluetooth Concerns
- 10253188Infotainment Worksheet (U.S. Only)
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252922Washer Level Sensor
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
- 10252221All Navigation Radios-All Models
Every Volkswagen Touareg model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.