2009 Buick Enclave
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Buick › Enclave › 2009
These records cover every 2009 Buick Enclave. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2009 Buick Enclave. Newest first.
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured…
Risk and remedy
Risk
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through…
Risk and remedy
Risk
If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy
General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not…
Risk and remedy
Risk
Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy
GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
General motors IS recalling certain model year 2009-2010 chevrolet traverse, buick enclave, GMC acadia, and saturn outlook vehicles. the second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back IS returned to a seating position after being folded flat. if the buckle contacts the seat frame, additional…
Risk and remedy
Risk
The safety belt may not restrain the occupant as intended during a crash, increasing the risk of injury to the seat occupant.
Remedy
Dealers will modify the second row seat side trim shields. if a safety belt buckle IS damaged, dealers will replace it free of charge. the safety recall began on august 18, 2010. owners may contact chevrolet at 1-800-630-2438, buick at 1-866-608-8080, GMC at 1-866-996-9463, and saturn at 1-800-972-8876, or at the owner center at www.gmownercenter.com.
Gm IS recalling certain model year 2006-2009 buick, lucerne; cadillac DTS; hummer H2; model year 2008-2009 buick enclave; cadillac CTS; model year 2007-2009 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, silverado, suburban, tahoe; GMC acadia, sierra, yukon, yukon XL; saturn outlook; and model year 2009 chevrolet traverse vehicles…
Risk and remedy
Risk
It IS possible for the heated washer module to ignite and a fire may occur.
Remedy
Dealers will permanently disable and remove the heated washer fluid module. an updated page for the owner manual will be provided and inserted in the owner manual to document that the feature has been permanently disabled and removed from the vehicle. the safety recall began on june 11, 2010. owners may contact buick at 1-866-608-8080, cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, saturn at 1-800-972-8876, GMC at 1-866-996-9463 and hummer at 1-800-732-5493 or at the owner center at www.gmownercenter.com.
General motors IS recalling 276,729 my 2009 buick enclave, chevrolet cobalt, HHR, malibu, traverse, GMC acadia, pontiac G5, G6 and saturn aura and outlook passenger vehicles. these vehicles fail to comply with federal motor vehicles safety standard 102, "transmission shift position sequence, starter interlock, and transmission braking effect", and fmvss…
Risk and remedy
Risk
The driver may not be able to restart the vehicle and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.
Remedy
Dealers will inspect and ensure that the shift cable adjustment clip IS fully engaged. in the event that the clip does not engage, the shift cable will be replaced free of charge. the recall IS expected to begin on or before march 24, 2009. owners may contact buick at 1-866-608-8080, chevrolet at 1-800-630-2438, GMC at 1-866-996-9463, pontiac at 1-800-620-7668 and saturn at 1-800-972-8876 or at www.gmownercenter.com.
Gm IS recalling 16,667 my 2009 buick enclave, chevrolet traverse, GMC acadia, and saturn outlook vehicles for failing to conform with the requirements of federal motor vehicle safety standard no. 209, 'seat belt assemblies.' these vehicles may have been built with a safety belt buckle in the second or third row that IS missing a rivet.
Risk and remedy
Risk
In a vehicle crash, if the rivet IS missing, the buckle may separate from the mounting strap, increasing the risk of injury to the passenger.
Remedy
Dealers will inspect the safety belt buckles in the second and third rows, and replace them if necessary. the recall began on november 26, 2008. owners may contact buick at 1-866-608-8080; chevrolet at 1-800-630-2438; GMC at 1-866-996-9463; saturn at 1-800-972-8876; or through their website at <a href=http://www.gmownercenter.com>http://www.gmownercenter.com</a> .
Owner complaints
220 complaints3 involved a crash6 involved a fire11 injuries
What owners report most
Latest complaints
- Steering
Every time I turn right my car turns off. I am able to restart after. I’ve taken it to several mechanic's and no one seems to know the issue. I’ve had my battery change circuits change a tune up and my gas filter changed and the car still doesn’t work.
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact owns a 2009 Buick Enclave. The contact purchased the vehicle from a local used car dealer in April 2025. The contact stated that the odometer and the bill of sales indicated that the mileage was 133,000. The contact stated that while registering the vehicle with…
Odometer Fraud. The contact owns a 2009 Buick Enclave. The contact purchased the vehicle from a local used car dealer in April 2025. The contact stated that the odometer and the bill of sales indicated that the mileage was 133,000. The contact stated that while registering the vehicle with Carshield, the contact was informed that the mileage was reported in January 2025 at 163,000. The dealer was made aware of the issue.
- Latches/locks/linkages › Hatchback/liftgate › Lock
The contact owns a 2009 Buick Enclave. The contact stated that while driving approximately 35 MPH, the rear tailgate unintentionally opened. The contact stated that once the failure had occurred, the contact closed the rear tailgate, and the rear tailgate was inoperable and failed to open. No…
The contact owns a 2009 Buick Enclave. The contact stated that while driving approximately 35 MPH, the rear tailgate unintentionally opened. The contact stated that once the failure had occurred, the contact closed the rear tailgate, and the rear tailgate was inoperable and failed to open. No warning lights were illuminated; however, the message "Gate Lifted" was displayed on the instrument panel. The vehicle was taken back to the residence. The contact researched and was made aware of an undisclosed recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Steering
The contact owns a 2009 Buick Enclave. The contact stated while reversing at 5 MPH, the steering wheel seized and was inoperable. The contact stated that the vehicle lost motive power. The contact was able to restart the vehicle and drive to his destination. The contact stated that the failure had…
The contact owns a 2009 Buick Enclave. The contact stated while reversing at 5 MPH, the steering wheel seized and was inoperable. The contact stated that the vehicle lost motive power. The contact was able to restart the vehicle and drive to his destination. The contact stated that the failure had occurred several times. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering wheel sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 179,000.
- Electrical system
The seat caught on fire. Origin of fire started in the seat according to fire officials.
- Electrical system › Instrument cluster/panel · Power train · Seat belts › Rear/other › Buckle assembly
The contact owns a 2009 Buick Enclave. The contact stated that the rear driver’s side and center seat belt failed to latch securely. The vehicle was taken to an independent mechanic where it was diagnosed but no failure could be determined. could not be determined. The contact then stated that on…
The contact owns a 2009 Buick Enclave. The contact stated that the rear driver’s side and center seat belt failed to latch securely. The vehicle was taken to an independent mechanic where it was diagnosed but no failure could be determined. could not be determined. The contact then stated that on another occasion, while driving at an undisclosed speed, the gear shifter failed to operate in drive(D). The contact stated that the shifter was stuck in drive (Low). As a result, while the accelerator pedal was depressed, the vehicle failed to exceed 30 MPH. Additionally, the contact stated that on multiple occasions, the instrument panel digital display failed to illuminate, and the contact was unable to state whether there were any warning lights illuminated. The vehicle was taken to an independent mechanic where the instrument panel light bulb was replaced; however, the failure recurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 150,000.
- Engine
My 2009 Buick Enclave CXL, VIN 5GAEV23D79J118427: Engine caught on fire during the time i was driving it. The car hesitated as if it was going to shut off then i saw smoke coming from underneath the front hood, I pulled to the side of the road and stopped the car and open the front hood, my engine…
My 2009 Buick Enclave CXL, VIN 5GAEV23D79J118427: Engine caught on fire during the time i was driving it. The car hesitated as if it was going to shut off then i saw smoke coming from underneath the front hood, I pulled to the side of the road and stopped the car and open the front hood, my engine was on fire. The fire was located on the passenger side of the car or the left side of the car if you were facing the front of the car. I tried to put the fire out, but the fire got out of control. I called 911 and the fire Department and Police arrived. My car was being repair due to the fire.
- Steering
While driving 65 mph on the hwy, in rush hour traffic my entire steering column came completely out and I lost control of my vehicle causing a 3 car wreck. The only indicator that something was wrong was that just prior to this happening the tilt on my steering wheel came undone 2 times and by the…
While driving 65 mph on the hwy, in rush hour traffic my entire steering column came completely out and I lost control of my vehicle causing a 3 car wreck. The only indicator that something was wrong was that just prior to this happening the tilt on my steering wheel came undone 2 times and by the 3rd time when I pushed the wheel back up to lock it into place it came out entirely. There was no lights, no nothing. No tampering of any kind had ever been done to it whatsoever. And no one has looked at it since. It still falls randomly while driving. I have a picture taken about 5 minutes before this happened and one taken after the accident I will upload.
- Steering
Having problems with the power steering, was a recall but was informed recall has expired. I didn’t purchase the vehicle until 2016, steering wheel is really tight, and going to cost thousands to fix, If this is a problem GM knew about they should at least be willing in some type of assistance to correct it.
- Structure › Body › Hatchback/liftgate
The contact owns a 2009 Buick Enclave. The contact stated upon pressing the liftgate power button to open the liftgate, the liftgate partially opened and rapidly closed on her. The contact's husband who was standing nearby, held the liftgate manually until she was able to remove herself out of the…
The contact owns a 2009 Buick Enclave. The contact stated upon pressing the liftgate power button to open the liftgate, the liftgate partially opened and rapidly closed on her. The contact's husband who was standing nearby, held the liftgate manually until she was able to remove herself out of the path of the liftgate. The contact stated that the failure had been reoccurring and she had to manually open and hold the liftgate open. The contact stated that the software update for the power liftgate actuator motor control unit was previously completed under NHTSA Campaign Number: 15V415000 (Structure) which she associated to the failure. The local dealer was contacted and an appointment was scheduled for repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the recall had been closed. A case was opened. The failure mileage was approximately 42,000.
- Seat belts
I attempted to put my seatbelt on the cable that attaches the seatbelt to the vehicle broke. If this had failed during an accident, my seatbelt would have failed. I have contacted GMC regarding the issue. They advised me that there was an extended warranty for this item but it has since expired on my vehicle. They are not willing to fix even though it is a big safety concern.
- Power train
My wife took a trip to springfield ill. From paris mo. On 5/5/21 she drove appox 50 miles toward springfield on I72 e.her tachometer started shooting up about 5-6 thousand rpm at 70mph .hot transmission light came on.i told her to stop an let it cool.the light went off and she put it in gear only…
My wife took a trip to springfield ill. From paris mo. On 5/5/21 she drove appox 50 miles toward springfield on I72 e.her tachometer started shooting up about 5-6 thousand rpm at 70mph .hot transmission light came on.i told her to stop an let it cool.the light went off and she put it in gear only to find she only had low gear.we took it to s & k buick in springfield ill. Where they diagnosed it . The wave plate in the transmission had exploded.when we explained this vehicle only has 52,000 miles they or gm would do nothing for us.we find that ridiculous.they only used that transmission for 2 years and abruptly stopped using it.we have read of many of these with the same issue on the internet sites. Know they want us to pay nearly $5000.00 to replace transmission.once again this vehicle only has 52,000 original miles IS garage kept and IS pampered .this in our mind should be a recall and they should have some responsibity in this issue at general motors.any help would be appreciated.also wednesday 5/19/2021 the dealer will have had this vehicle 2 weeks.another joke.
- Exterior lighting · Suspension
TL* the contact owns a 2009 buick enclave. The contact stated that while driving at various speeds, the headlights failed to provide adequate illumination while driving. There were several unknown warning lights illuminated. The contact stated that while the vehicle the vehicle was being inspected…
TL* the contact owns a 2009 buick enclave. The contact stated that while driving at various speeds, the headlights failed to provide adequate illumination while driving. There were several unknown warning lights illuminated. The contact stated that while the vehicle the vehicle was being inspected at the residence, she was informed that the driver's and passenger's side lower control arms and ball joints were faulty. The vehicle was taken to greens auto repair (23 e orvis st, massena, ny 13662, (315) 514-1282) to be diagnosed however, the result was still pending. The vehicle repair was started but not yet completed. The manufacturer was not notified of the failure. The failure mileage was approximately 112,769. The vin was not available.
- Power train
TL* the contact owns a 2009 buick enclave. The contact stated that upon placing the gear shifter into park, the vehicle reverted to neutral with the circuit relay warning message displayed on the instrument panel. Due to the failure, the contact was unable to remove the key from the ignition and…
TL* the contact owns a 2009 buick enclave. The contact stated that upon placing the gear shifter into park, the vehicle reverted to neutral with the circuit relay warning message displayed on the instrument panel. Due to the failure, the contact was unable to remove the key from the ignition and was unable to restart the vehicle. She also mentioned that the vehicle began to roll away as the failure occurred. The contact applied the parking brake to stop the vehicle. Upon investigation, the contact linked the failure to nhtsa campaign number: 09v073000 (power train) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
- Engine
The timing change IS leaking it was fixed back in 2019 it hasn't even been a year now since I had it and it's leaking again I was driving home when I noticed a smell like oil burning and when I park the vehicle it started leaking from the front of the vehicle where the timeing change IS housed
- Electronic stability control (esc) · Steering · Unknown or other
Transmission-push on gas but wouldn't move, just revved up, was parked and tried to leave and vehicle wouldn't go in reverse so ended up having it towed and transmission replaced. Less than 75,000 mile on it. Power steering pump-would go to turn wheel and would take both hands to turn it because it…
Transmission-push on gas but wouldn't move, just revved up, was parked and tried to leave and vehicle wouldn't go in reverse so ended up having it towed and transmission replaced. Less than 75,000 mile on it. Power steering pump-would go to turn wheel and would take both hands to turn it because it was that tight. Motor mount for stabilitrak needed replaced. Would be driving down road and it would be wobbly and light would come on that stabilitrak/traction control needed fixed. Have vehicle about 6 months and put less than 1,000 miles on it. Only had 74,000 when I got it. Regret purchase and now feel unsafe in my own car.
- Engine
TL* the contact owns a 2009 buick enclave. The contact stated while his wife was driving unknown speed, when she heard an abnormal noise and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The driver was able to drive a short distance to her…
TL* the contact owns a 2009 buick enclave. The contact stated while his wife was driving unknown speed, when she heard an abnormal noise and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The driver was able to drive a short distance to her residence. The driver stated smoke was entering the vent inside the cab. The driver was able to exit the vehicle safety. A fire department was contact and arrived to the residence and was able to extinguish the fire. The contact stated the vehicle sustained major damage in the front of the vehicle. The driver contacted 911 but police did not arrive to the residence. The vehicle was not drivable. The insurance adjuster was made aware of the failure. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had been informed of failure. The failure mileage was approximate of 77,000.
- Steering
It was hard to steer the car and to turn it was very difficulty to do.
- Steering
Steering locks up periodically in motion at slow speed when making a turn on highway also from a dead stop when turning leaving a intersection. arm strong power steering meaning very hard to turn.
- Engine · Unknown or other
While driving my car twice this week my vehicle turned off while I was driving. one of the times it cut off at the light while I was turning.
- Steering
My steering continues to lock up when driving. Making turns steering gets tight. I have had almost had an accident due to this safety issue. at this point I am concerned for my safety and children when driving. There seems to be alot of issues and complaints regarding a replacement steering…
My steering continues to lock up when driving. Making turns steering gets tight. I have had almost had an accident due to this safety issue. at this point I am concerned for my safety and children when driving. There seems to be alot of issues and complaints regarding a replacement steering gear/rack pinion and leaking fluid. At one point do gm think about the safety of their customers. This repair cost IS $1709.04. On top of other repairs I just paid $1812.44 to fix other issues that I can somewhat understand but the steering gear and rack pinion IS definitely an issue of concern to all families and can definitely loose their life. Every day I get in my vehicle my concern IS will my family loose their life if my steering lock up or I cant avoid an accident due to the issue.
- Seat belts
2 rear seat belts will not latch. Major safety concern as we use these seats.
- Unknown or other
Rear door liftgate, closes suddenly hard when trying to open at all times.
- Engine · Suspension
Vehicle suddenly stopped accelerating over 20 mph and became unable to reverse. this was discovered while driving. We do not have the funds to make this repair. the car has sat at the end of our driveway in a non-drivable condition since april 2019. the rear strut towers required complete…
Vehicle suddenly stopped accelerating over 20 mph and became unable to reverse. this was discovered while driving. We do not have the funds to make this repair. the car has sat at the end of our driveway in a non-drivable condition since april 2019. the rear strut towers required complete replacement. this was noticed while driving 10 mph. the car made a clunking noise. I took it to the buick garage and they recommended the strut towers be replaced and the rear axle. they have record of the date and mileage. the power steering cable rubbed on the air conditioning line and a a hole was created. the air conditioner became non-functional. a diagnostic was performed by the buick garage but, we did not have the funds to repair the air conditioner since we needed to rebuild the strut towers. so we drove the car with a non-functioning air conditioning unit, until the car stopped operating in reverse and stopped accelerating over 20 mph. I am a single mom with 3 children. this has been a great hardship for us. it IS very unlikely that I would purchase a car from buick in the future.
- Engine
2009 buick enclave, stretched timing chain so when this code appears your car will drive rough and of course the check engine light comes on so you lose your remote start. I have replaced sensor after sensor as well, also a motor mount. The vehicle has now approached 150K miles.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard…
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
- Seat Belt Anchor Cable Failure
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY)…
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
- Fleet Vehicle Recall Completion Audit
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary…
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006849This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006353This service bulletin provides inspection/diagnosis/correction information on a cold start misfire and/or rough idle and DTC P0300 that may also be set.
- 11006293This Preliminary information communicates to the dealer an issue where the vehicle's engine may crank over unprompted andnot start afterward. This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.
- 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001325This warranty administration bulletin provides policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
- 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 11000160This service bulletin provides information on proper use of floor mats.
- 11000158This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
- 11000119This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10253770This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).
- 10253632Rear and Side Tempered Glass Spots.
- 10253127Engineering Information
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251888This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 10251679This Preliminary information communicates concerns with dtc U1521 after replacing the headlamp
Every Buick Enclave model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.