2014 Buick Enclave
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 Buick Enclave. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2014 Buick Enclave. Newest first.
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
Dealers will replace the driver's air bag module, free of charge. GM began mailing final owner letters February 23, 2024 and will continue mailing through December 2025. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N232404980.
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Risk and remedy
Risk
Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy
GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally…
Risk and remedy
Risk
If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through…
Risk and remedy
Risk
If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy
General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2014 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles manufactured March 26, 2013, through August 15, 2013. In the affected vehicles, the engine control module (ECM) software may cause the fuel gauge to read inaccurately.
Risk and remedy
Risk
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will reprogram the ECM to correct the fuel gauge reading, free of charge. The recall began on June 27, 2014. Owners may contact General Motors at 1-800-521-7300 (Buick), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14007.
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles…
Risk and remedy
Risk
If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy
General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.
Owner complaints
292 complaints9 involved a crash3 involved a fire17 injuries
What owners report most
Latest complaints
- Air bags · Seats
The vehicle has issues with the air bags and seats. If you move the seat the airbag light comes on. There were open recalls and while the dealership says they are repaired, this is an ongoing issue and the fixes appear to only be temporary.
- Electrical system · Unknown or other
My vehicle starts displaying traction control on the dash then says reduced engine power and looses power starting until u stop turn it off and crank it back up. Sometimes it runs really rough and you have to crank it back up. The ac goes in and out on it, sometimes it jerks while driving, after…
My vehicle starts displaying traction control on the dash then says reduced engine power and looses power starting until u stop turn it off and crank it back up. Sometimes it runs really rough and you have to crank it back up. The ac goes in and out on it, sometimes it jerks while driving, after having a new transmission put in, 3 starters, 2 batteries! Everyone keeps telling me it’s something electrical but can’t figure out what or where. Replaces mass air flow sensor also
- Engine · Fuel/propulsion system · Power train
The engine, power steering, stabilitrak, and reduced engine power (vehicle would essentially die while driving at random times). My safety AND others were put at risk when I am traveling down the road/interstate and the engine just cuts out and am no longer able to accelerate to any speeds, causing…
The engine, power steering, stabilitrak, and reduced engine power (vehicle would essentially die while driving at random times). My safety AND others were put at risk when I am traveling down the road/interstate and the engine just cuts out and am no longer able to accelerate to any speeds, causing me to have to pull over to the shoulder WITHOUT ANY ENGINE POWER. Yes, the problem has reproduced and confirmed with the dealer I purchased from. Vehicle has not been inspected by the above mentioned. Only had it inspected by the dealer I purchased the vehicle from. There were no prior lamps, messages, or other symptoms until it just showed up while driving one day. It happens at the same time as the engine loses power and acceleration. The check engine light comes on, within 2-3 seconds the engine "dies" and then the "Service stabilitrak" pops up, as well as the warning "Reduced Engine Power". This first appeared on approximately on 05 JUN 2026. Vehicle was purchased on 12 MAY 2026.
- Unknown or other
The rear powered liftgate on a 2014 Buick Enclave unexpectedly fell without warning while the vehicle was parked and the liftgate was fully open. The liftgate suddenly closed and struck the operator on the head. There were no warning lights, messages, or prior indications of a malfunction before…
The rear powered liftgate on a 2014 Buick Enclave unexpectedly fell without warning while the vehicle was parked and the liftgate was fully open. The liftgate suddenly closed and struck the operator on the head. There were no warning lights, messages, or prior indications of a malfunction before the incident. The impact caused a concussion that required emergency medical evaluation, including a CT scan and follow-up neurological care. The incident occurred during normal use of the vehicle while loading items into the rear cargo area. The liftgate system has not been repaired and remains available for inspection. The component currently appears to operate normally, and the malfunction has not been reproduced since the incident. No prior symptoms or warnings were observed before the failure. The sudden closure of a powered liftgate presents a safety risk because it can strike occupants standing beneath it, including adults or children loading cargo. The vehicle and liftgate system have not been inspected by a dealership or manufacturer since the incident.
- Electrical system · Forward collision avoidance › Automatic emergency braking · Power train
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they…
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shaking, called dealership/told them what was happening/they said bring it back on Monday—this was a Thursday evening after 6 PM! a. I had to drive this ‘shaking-car’ home approximately 35 miles away, while going about 30-40 mph/in a shaking car, seems car wanted to stop. Very frightening in the dark night. b.I had a wrecker come and take the car back to dealership. I do not care to deal with dealership after this—I changed to different dealership. c.About 3 years ago, while driving on US 8 outside of Rhinelander the car just ‘simply’ went off the highway; I quickly managed to bring the car back onto the highway blacktop. Is this for real? i.Until July 2025 I worked 40 hours/week and I believed and trusted that the repair services would inform me that I needed to beware of ‘this or that’; when usual car maintenance was completed. d.In 2019, going through a ‘Traffic Circle’ in Green Bay, WI area; this vehicle just would not stop (as I need to wait for cars coming from the left) and somehow, I made it through that circle without hitting another car or damaging this car! The police officer asked, ‘What happened?’ and I told him, ‘I have no idea what happened’. I was given a ticket for $175; that was mailed with a check before a certain date. i.Now, after reading all the ‘recalls and complaints’ I can understand ‘the why’ I had to endure driving with this vehicle’s unreliable mechanisms” throughout these years. 5)2021 Air bag ‘red light’ for Service recall Airbag/serviced. 2-19-2026 airbag another warning to replace again. PeopIe say this car looks like new. A 'lemon' buy
- Electrical system
I own a 2014 Buick Enclave experienced two major safety‑related failures. First, while driving on the highway, the vehicle suddenly lost throttle response and triggered a check‑engine light with code P1682 (Ignition 1 Switch Circuit 2). After replacing the ignition relay in the under‑hood fuse box…
I own a 2014 Buick Enclave experienced two major safety‑related failures. First, while driving on the highway, the vehicle suddenly lost throttle response and triggered a check‑engine light with code P1682 (Ignition 1 Switch Circuit 2). After replacing the ignition relay in the under‑hood fuse box, the issue seemed resolved temporarily. A few weeks later, while stopped at a traffic light, the vehicle displayed “Traction Control Off,” followed by “Engine Power Reduced,” and began shaking violently. The engine warning light turned on, and the car became undrivable in traffic, creating a dangerous situation. A mechanic later confirmed no failure in the replaced ignition relay. The root cause may be a design flaw in the fuse box and its bottom wire‑harness connection, which is known to loosen because the two internal securing screws do not get tighten at all, its freely moving and not securing anything. This potential defect has reportedly affected multiple GM vehicles from 2013–2015, posing serious safety risks and potentially leading owners to spend significant money on repairs without resolving the underlying issue. In Buick Forum, thousands of customers experiencing the same issue, spending thousands and suffering financial implications and severe safety threat just for a careless design and carelessness in addressing a small design issue!!!
- Air bags
I am not sure if I have the correct form. I puchased a 2014 Buick Enclave from Group 1 Toyota 20465 Southwest Fwy, Richmond, TX 77469. The dealership sold me this vehicle without addressing the safety recall. They claim it is not their responsibility.
- Air bags · Electrical system · Unknown or other
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the…
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly, I contacted the dealership we purchased the vehicle from and they informed me to come in so they could hook the diagnostic machine to the car to determine the codes. I went into the dealership early the following morning (work order initiated at 8:21AM). I explained the situation again, and was told that they'd perform a complimentary diagnostic test to determine the issue. The service advisor listed "Safety Recall - Driver Front Airbag Inflator May Rupture" [I did notify them that the warning light indicated it was the passenger side airbag]. At 9:00 AM I received a text message "To review the inspection and approve the recommendations": CUSTOMER STATES SERVICE AIRBAG MESSAGE CHECK AND ADVISE [Other]: DIAG, NEED 1.5HR DIAG TIME TO TEST CIRCUITS RELATED TO PASSENGER AIR BAG FOR CODE B0021 PASSENGER SEAT SIDE AIR BAD DEPLOYMENT LOOP. (NEED TOI REMOVE SEAT TO TEST)$389.93 -- yes, I approved. But when questioning why there was a charge for the resolving the recall issue, I was told, "It's a different issue than the recall." Then I was told they'd need to remove the seat to get to the wires/connectors for the airbag and that cost would be $519.90 BYPASS THE AIR BAG CONNECTOR UNDER THE SEAT BY SOILDERING THE 4 PIN CONNECTOR TOGETHER. INTERBNAL FAULT IN CONNECTOR CASUING HIGH RESISTANCE. Also add $44 Shop Charge. The "free recall repair" cost us $957.46 (I did ask for the military discount since this was totally unexpected and immersed with the planned costs for the holidays). I feel like this is unfair and inappropriate to charge customers for a service that should have been covered. I would have never come into the dealership had it not been for the recall
- Air bags
I was notified of the recall May 10,2023 Manufacturer Recall NumberN232404980 NHTSA Recall Number23V334 by mail. I called my Buick dealer and was told they had the part. I set up an appointment and took my car in for the repair, and was told they made a mistake and didn't have the part after all…
I was notified of the recall May 10,2023 Manufacturer Recall NumberN232404980 NHTSA Recall Number23V334 by mail. I called my Buick dealer and was told they had the part. I set up an appointment and took my car in for the repair, and was told they made a mistake and didn't have the part after all and that they would let me know when they got it in. I guess now all I can do is sit and wait to be notified, however long that will take. 2014 Buick Enclave Leather [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Air bags
I got the notice air bag recall and gmc said it's passenger front seat side . They said it's discontinued and Wana use another 1 and charge me 500.00 plus labor. I just paid 398.00 for them to tell me this don't think that's fair what can I do if it's a recall I paid for nothing
- Fuel/propulsion system · Power train
The vehicle began shuddering and losing power during normal driving. The issue occurs at various speeds, especially between 35–60 mph, and feels as though the car is slipping or will stall. A certified service center diagnosed a failing torque converter, which is part of the transmission/power…
The vehicle began shuddering and losing power during normal driving. The issue occurs at various speeds, especially between 35–60 mph, and feels as though the car is slipping or will stall. A certified service center diagnosed a failing torque converter, which is part of the transmission/power train. The repair estimate was several thousand dollars. This failure poses a safety risk because the vehicle can suddenly lose acceleration or struggle to move in traffic. The service center confirmed the defect but stated there is no recall or assistance from Buick or GM. I have contacted Buick Customer Care and GM Executive offices with no response. The vehicle remains unsafe to drive.
- Air bags
I was involved in an accident that myself and my passenger were injured in due to our airbags not deploying and because of this we both hit our heads. I hit the steering wheel they hit the dashboard and side windows.
- Air bags
The contact owns a 2014 Buick Enclave. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact became aware that the air bag warning light was illuminated more than five times. A dealer was contacted. The vehicle was taken to the dealer where…
The contact owns a 2014 Buick Enclave. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact became aware that the air bag warning light was illuminated more than five times. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that that GM Part Number: 13576628 (Module 16.712) needed to be replaced, and the contact was provided and estimate for the repair. The air bag inflator was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The contact stated that the failure had occurred several times. The failure mileage was unknown.
- Air bags
I am submitting this statement regarding an ongoing issue with the driver seat airbag in my vehicle. The airbag warning light continues to illuminate intermittently. I have had the issue looked at multiple times by my mechanic. He has replaced parts underneath the seat in an effort to resolve the…
I am submitting this statement regarding an ongoing issue with the driver seat airbag in my vehicle. The airbag warning light continues to illuminate intermittently. I have had the issue looked at multiple times by my mechanic. He has replaced parts underneath the seat in an effort to resolve the problem, but the warning light still returns. At times, the light will go off temporarily, only to come back on again later. I have noticed that the only way the light sometimes changes is when I move the seat back and forth. There is no other visible damage underneath the seat, and no other cause has been identified. Despite repeated repair attempts, the issue remains unresolved, and I am concerned about the reliability and safety of the airbag system.
- Air bags
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer however, the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
- Air bags
Purchased vehicle almost a year ago with Mobile dealership telling me they were unable to have air bags replaced due to lack of parts from manufacturer. I have been in contact every few months with local dealership (Mullinax in Montgomery, AL) checking on status of recalled airbags. July 2025 I…
Purchased vehicle almost a year ago with Mobile dealership telling me they were unable to have air bags replaced due to lack of parts from manufacturer. I have been in contact every few months with local dealership (Mullinax in Montgomery, AL) checking on status of recalled airbags. July 2025 I received a letter from General Motors to contact local dealer as airbags were available for recall. I did so and dealership confirmed part and scheduled appointment for repair for a month later. On date of appointment I was on time delivering vehicle as they confirmed it would take most of the day. Three hours later I was called saying there was no airbags available to me and that I would have to be put on a waiting list as one was ordered. I have read where these malfunction causing major damage to vehicle which dealerships and GM do not cover. I cannot afford this type of damage and don't understand how a month goes by where you have the part and then on the day of repair you don't.
- Air bags · Seat belts
Service airbag light came on one week before airbags in the front driver in front passenger side ruptured on their own in the middle of driving. This is cars the seat belts and the front seats to lock up and we now have no airbags. We did bring it in to see if we could get it at least the steering…
Service airbag light came on one week before airbags in the front driver in front passenger side ruptured on their own in the middle of driving. This is cars the seat belts and the front seats to lock up and we now have no airbags. We did bring it in to see if we could get it at least the steering wheel one replaced because of the recall but the dealership (todd wenzel) and Grand Rapids Michigan stated that they refused to do it because they thought we were in an accident but you can clearly see we were not in an accident. The vehicle was also sold to me by a dealership that did not disclose the airbags had a recall and I did not find out until after the purchase was made.
- Air bags
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was already performed; however…
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was already performed; however, the air bag warning light was constantly illuminated. The contact stated that an unknown part was replaced on the battery. The contact was informed that the sensor failed to function as intended. The contact stated that other local dealers had no parts to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool showed no open recall.
- Air bags
See attached document for complaint. In June 2023, I received a safety recall from GM, identified with the number N232404980, informing me that my 2014 Buick Enclave SUV, VIN : had a dangerous defect in the front-driver airbag inflater. The letter stated that the necessary parts to repair my…
See attached document for complaint. In June 2023, I received a safety recall from GM, identified with the number N232404980, informing me that my 2014 Buick Enclave SUV, VIN : had a dangerous defect in the front-driver airbag inflater. The letter stated that the necessary parts to repair my vehicle were not available on that date. For the past two years, I have been calling the dealers closest to my address, and they always give me the same response: "We don't have that spare part available yet" and that I should keep waiting . Two years have passed since their recall, and they still have not resolved my problem. Therefore, I am writing this letter so that you know that I am awaiting soon repair, and also to record that they are aware of the situation and that, therefore, GM is responsible for any safety issues that may arise due to your failure to guarantee the means of correcting the aforementioned defect in my car.
- Air bags
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags · Seat belts
The contact owns a 2014 Buick Enclave. The contact stated that on several occasions while the vehicle was started, the message “Service Air Bags” was displayed, and the red seat belt warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and DTC: B0014 and B0022…
The contact owns a 2014 Buick Enclave. The contact stated that on several occasions while the vehicle was started, the message “Service Air Bags” was displayed, and the red seat belt warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and DTC: B0014 and B0022 were retrieved. The contact stated that the passenger’s side seat belt anchor pretensioner showed a poor connection and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that after the diagnostic test was performed, the seat belt warning light was not illuminated at start up. The manufacturer was notified of the failure. The failure mileage was approximately 85,500.
- Air bags
I received notice of this recall June 2023. Today still no resolution. My car display often shows SERVICE AIRBAG SOON but I'm still waiting. Why should it take 2 years for a resolution?
- Air bags
The contact owns a 2014 Buick Enclave. The contact stated that while driving at an undisclosed speed, the message "Service Air Bag" was displayed. The air bag warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After…
The contact owns a 2014 Buick Enclave. The contact stated that while driving at an undisclosed speed, the message "Service Air Bag" was displayed. The air bag warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V334000 (Air Bags); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 180,000.
- Air bags
The contact owns a 2014 Buick Enclave. The contact stated that while his wife was driving at unknown speeds in the snow, the brake pedal was applied, but the vehicle slid and crashed into an unknown vehicle. There were no warning lights illuminated. The air bags did not deploy. There was no…
The contact owns a 2014 Buick Enclave. The contact stated that while his wife was driving at unknown speeds in the snow, the brake pedal was applied, but the vehicle slid and crashed into an unknown vehicle. There were no warning lights illuminated. The air bags did not deploy. There was no reported fire or injuries. A police report was filed. The driver was able to drive away from the crash. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 163,000.
- Air bags
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard…
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
- Seat Belt Anchor Cable Failure
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY)…
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011990This service bulletin provides a procedure to clean the back side of the rims and rotors and to correct the customer concern of wheel clicking.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006849This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor.
Every Buick Enclave model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.