2017 Buick Regal
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Buick › Regal › 2017
These records cover every 2017 Buick Regal. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
20 complaints1 involved a crash1 involved a fire1 injuries
What owners report most
Latest complaints
- Service brakes
Noticed a recall regarding Buick Regal concerning break issues causing the valve to not operate correctly. Possibly the electronic break module not working properly and an update needed along with some parts. Recently the break valve was replaced because the break assist failed. Now, after running…
Noticed a recall regarding Buick Regal concerning break issues causing the valve to not operate correctly. Possibly the electronic break module not working properly and an update needed along with some parts. Recently the break valve was replaced because the break assist failed. Now, after running the vehicle for more than an hour or sometimes two, the same thing happens. My thoughts are that this affecting more vehicles than just the ones that were recalled.
- Electrical system · Steering · Unknown or other
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they…
When i turn the car off the key will not allow me to remove it from ignition to the proper position to remove the key. This is a safety hazzard. I have to mess with the brakes, steering wheel and parking console and keep starting and turning off the car to get key removed. The dealer said they could not locate the problem however several of your other GM vehicles are having this issue. Please assist. I am being stranded in the dark in the cold with a car i cannot leave the key in or someone could steal the car, the doors will not lock with key in ignition.
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated while driving approximately 15 MPH, the braking system suddenly malfunctioned and the brake pedal was firm while depressed, causing the braking distance to be extended. The vehicle was towed to the local dealer who diagnosed that the brake…
The contact owns a 2017 Buick Regal. The contact stated while driving approximately 15 MPH, the braking system suddenly malfunctioned and the brake pedal was firm while depressed, causing the braking distance to be extended. The vehicle was towed to the local dealer who diagnosed that the brake vacuum pump had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure had previously occurred, and the vacuum pump was replaced by the dealer; however, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated while driving 80-85 MPH downhill and depressing the brake pedal, the brake pedal was rigid, failed to lower as needed, and the vehicle failed to respond. The Brake Assist warning light was illuminated. The contact stated that upon depressing…
The contact owns a 2017 Buick Regal. The contact stated while driving 80-85 MPH downhill and depressing the brake pedal, the brake pedal was rigid, failed to lower as needed, and the vehicle failed to respond. The Brake Assist warning light was illuminated. The contact stated that upon depressing the brake pedal harder, the brake pedal slightly travelled down and bounced back. Additionally, the steering wheel shuddered, and the vehicle failed to respond. The contact allowed the vehicle to gradually decelerate independently. The contact was able to drive to her destination at slower speeds. The contact related the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to the dealer, where a fee was charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 165,000.
- Forward collision avoidance › Automatic emergency braking · Service brakes
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to…
I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated while driving 35 MPH and approaching a traffic light, the contact depressed the brake pedal, but the vehicle failed to stop as needed. The contact stated he used the parking brake to stop the vehicle. The contact stated that the brake assist…
The contact owns a 2017 Buick Regal. The contact stated while driving 35 MPH and approaching a traffic light, the contact depressed the brake pedal, but the vehicle failed to stop as needed. The contact stated he used the parking brake to stop the vehicle. The contact stated that the brake assist warning light was illuminated after the failure had occurred. The contact continued driving the vehicle at 5 MPH to a nearby gas station and continued to use the parking brake to stop the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake vacuum pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,528.
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated that while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rear-ended another vehicle. It was unknown if any warning lights illuminated. The contact stated that no injuries were sustained. A…
The contact owns a 2017 Buick Regal. The contact stated that while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rear-ended another vehicle. It was unknown if any warning lights illuminated. The contact stated that no injuries were sustained. A police report was filed. The vehicle was towed to a collision repair facility. The contact stated he was unaware of the cause of the brake failure as well as what was repaired. The contact stated that the failure reoccurred in August of 2022 while driving at 70 MPH, the brake pedal was depressed and traveled to the floorboard as the vehicle rolled to a stop. The contact was once again unaware of any warning lights. The vehicle was towed to an independent mechanic where the vacuum brake booster and sensor were replaced. The contact stated that the failure reoccurred for a third time in April of 2023 while driving at 70 MPH, the brake pedal was depressed once again and traveled to the floor as the failed message " Vacuum Pump Brake Booster" was displayed. The vehicle was able to be driven to the contact's residence as he was awaiting a tow to the dealer for diagnosis and repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall and opened a case. The contact was relating the failure to NHTSA Campaign Number: 22V465000 (Service Brakes, Hydraulic) however, the vehicle year, make, and model was not included. The failure mileage was 70,509.
- Service brakes
Brakes failed. This happened twice in 14 months. Vacuum Pump had to be replaced both times. The first time it happened it was sitting in a parking lot and we just started to pull out. The second time we were on a 4 lane highway in the fast lane and had to pull the car over through the lanes to the…
Brakes failed. This happened twice in 14 months. Vacuum Pump had to be replaced both times. The first time it happened it was sitting in a parking lot and we just started to pull out. The second time we were on a 4 lane highway in the fast lane and had to pull the car over through the lanes to the berm of the highway. No warning lights came on and no problems beforehand. The car has been well maintained and kept up to date with all maintenance.
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated while her son was exiting a parking spot at 5 MPH and depressing the brake pedal, the vehicle failed to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the vehicle rolled to a stop. The driver…
The contact owns a 2017 Buick Regal. The contact stated while her son was exiting a parking spot at 5 MPH and depressing the brake pedal, the vehicle failed to stop the vehicle. The contact stated no warning light was illuminated. The contact stated that the vehicle rolled to a stop. The driver took the vehicle to an independent mechanic and was informed that the vacuum pump needed to be replaced. The vehicle was repaired but experienced the failure a second time on 9/17/2022. The contact took the vehicle to another independent mechanic and was informed that the vacuum pump needed to be replaced a second time. The vehicle was repaired. The contact stated that the local dealer was notified of the first failure but not the second failure. The manufacturer had been informed of the failure. The failure mileage was approximately 76,000.
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated while driving 80 MPH, the brake pedal seized while depressed, preventing the vehicle from immediately stopping. The brake assist warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a brake vacuum pump…
The contact owns a 2017 Buick Regal. The contact stated while driving 80 MPH, the brake pedal seized while depressed, preventing the vehicle from immediately stopping. The brake assist warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a brake vacuum pump failure. The dealer informed the contact that the exhaust camshaft needed to be replaced and the computer needed to be reset. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
- Electrical system · Power train · Service brakes
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My…
Vacuum Pump blew up forcing cam shaft sensor to blew out of engine and caused my brakes to fail. This happened at a stop sign. I proceed through the stop in front of a semi-tractor. Fortunately it was in front of the police station in(30mph) town zone and he was able to brake before killing me. My vehicle stopped before going through the front door of an auto shop, My Timing Cam is damaged and Shepherds is quoting $2600 to replace, plus an additional $800 already spent in replacing the vacuum pump. I’ve driven the car an additional 6 months with the cam sensor detached but the vehicle stalls when I slow or stop. This has caused additional hazardous situations. Person(s) will die if this defect is not addressed, it’s probably already happened. I have over 25 years in Automotive safety systems design and manufacture, this needs addressed immediately.
- Service brakes
Three years in a row starting in 2020, the vacuum pump has gone out causing the brakes to malfunction (NO BRAKES). In 2020, I was coming off the freeway when the brakes went out. In 2021, the brakes went out on my daughter. June 2022, brakes out while grandson was driving. No accidents or injuries occurred. Just frazzled nerves.
- Unknown or other
The wave plate has failed inside the transmission causing the car to not go in reverse. I have done my research and this is a common problem with Buick models and should be recalled. The part is only 8 dollars but the transmission must be dropped in order to replace the part, which the labor is over 2,000 dollars which isn’t fair to the customers. Something should be done as soon as possible.
- Back over prevention › Sensing system › Camera
The contact owns a 2017 Buick Regal. The contact stated that the rearview camera would fail to activate while reversing. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the human interface module failed and needed to be replaced. The vehicle…
The contact owns a 2017 Buick Regal. The contact stated that the rearview camera would fail to activate while reversing. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the human interface module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they could not assist as there were no open recalls associated with the VIN. The failure mileage was approximately 50,000.
- Exterior lighting
Hid headlights moisture accumulation inside housing manufacturing defect cause IS either a crack in headlight housing or seal could cause damage to bulbs and/or ballast/wiring
- Service brakes, hydraulic
The contact owns a 2017 Buick Regal. The contact stated that while driving at an undisclosed speed, the brake assists unexpectedly failed, and the brake pedal was firm while depressed. The contact was able to pull over and was awaiting a tow. The vehicle was not diagnosed nor repaired by an…
The contact owns a 2017 Buick Regal. The contact stated that while driving at an undisclosed speed, the brake assists unexpectedly failed, and the brake pedal was firm while depressed. The contact was able to pull over and was awaiting a tow. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The vehicle had previously been serviced by an independent mechanic for a vacuum pump replacement. The manufacturer was not made aware of the failure. The failure mileage was 139,790.
- Unknown or other
air recirculation button stays open 20% all times with the air recirculation button always no Engineering has the car vents always open 20% form factory specifications. Hello good evening from Miami my name is [XXX] I enjoy my 2017 Buick Regal GS love my car but I've been back and forth with the…
air recirculation button stays open 20% all times with the air recirculation button always no Engineering has the car vents always open 20% form factory specifications. Hello good evening from Miami my name is [XXX] I enjoy my 2017 Buick Regal GS love my car but I've been back and forth with the service department at both the main Buick dealer about outside smells coming inside the car at all times especially when there's any car in front of my vehicle all smells comes into the car A/C system even when it shut off and the air recirculation button always no. My main concern I Am getting all type of smells from the outside especially for fumes from other vehicle, diesel, toxic, nature. the smells of fumes hit my face so bad that gets me lightheaded while I'm driving the vehicle also my passengers complains several times about the smells. I got the car back today from Lorenzo Buick dealer in Miami the service advisor a notify me that there's nothing they can do that Engineering has the car vents always open 20% form factory specifications. The service advisor told me to find somewhere else to get the car computer reprogrammed to keep it always shut. My complaint is that I would like to have the car air recirculation button always shut close 100% not 20% for safety reasons for my health and allergy outside smells there should be a recall to get this matter fixed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Power train
TL* the contact owns a 2017 buick regal. The contact stated that while driving at various speeds, the vehicle shuddered while shifting gears. Serpentini chevrolet buick of orville (1107 n main st, orrville, oh 44667) was made aware of the failure. The vehicle was repaired three times with an oil…
TL* the contact owns a 2017 buick regal. The contact stated that while driving at various speeds, the vehicle shuddered while shifting gears. Serpentini chevrolet buick of orville (1107 n main st, orrville, oh 44667) was made aware of the failure. The vehicle was repaired three times with an oil change while two unknown transmission parts were replaced. The mechanic was unable to duplicate the failure. The failure recurred. The vehicle was taken to a transmission specialist who duplicated the transmission failure. The independent mechanic contacted the dealer and informed them of the result. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer contacted the dealer and was informed that there was nothing wrong with the vehicle. The failure mileage was 19,500.
- Exterior lighting
I purchased a cpo 2017 buick regal sports touring edition on 11/13/2020. On 12/12/2020 I took it to get washed at a hand carwash as I do with all my vehicles. I had to wait for my real license plate to arrive as the paper/temp one would have been ruined. After the car was finished, I noticed that…
I purchased a cpo 2017 buick regal sports touring edition on 11/13/2020. On 12/12/2020 I took it to get washed at a hand carwash as I do with all my vehicles. I had to wait for my real license plate to arrive as the paper/temp one would have been ruined. After the car was finished, I noticed that there was a substantial amount of condensation with in my passenger side headlamp. After arriving home, I researched and found this IS a known issue that has been going on for approx. 10 years with these specific vehicles. I went and look at the car again and found there to be a crack in the housing which appears to me to be a manufacturing defect. This IS most definitely a safety hazard as my research shows that it has been blowing peoples ballast and bulb causing a dangerous situation for both driver, passenger and others around including pedestrians. It also shows that wires with these head assemblies have been melting make it more likely as a potential fire hazard. I check the driver side as well and it appears to be on the verge of cracking as well as the pictures show.
- Electrical system · Unknown or other
The past two weeks while driving the vehicle, it suddenly turns off and the brake light comes on for the emergency brake. it IS so scary when driving down the road and my vehicle suddenly stops. I have to put it back in park and try to get the emergency brake off. it takes a bit to get it…
The past two weeks while driving the vehicle, it suddenly turns off and the brake light comes on for the emergency brake. it IS so scary when driving down the road and my vehicle suddenly stops. I have to put it back in park and try to get the emergency brake off. it takes a bit to get it off. Then I can start it again. I happened today while sitting at a red light and while driving down the road. I was on a city street.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011896This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010651This service bulletin informs the technician of an alternate lift procedure that has been developed when the lift plate does not fit the top of the transmission case for 6T30, 6T35, 6T40, 6T45, and 6T50 Transmissions.
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010422This service bulletin provides information on summer tire performance and tire cold weather cracking.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11008893This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
Every Buick Regal model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.