2002 Chevrolet Avalanche
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Avalanche › 2002
These records cover every 2002 Chevrolet Avalanche. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2002 Chevrolet Avalanche. Newest first.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
Certain replacement fuel filters, fram brand name p/n g3727, with date codes x52911 through x60801 sequentially or x600141 and a mexico country or origin marking on the fuel filter housing manufactured from october 18, 2005, through march 21, 2006, sold for use on the vehicles listed above and on certain school buses. (to see the school bus engine sizes…
Risk and remedy
Risk
This condition may cause an inadequate seal at the connection, potentially leading to a fuel leak. In the presence of an ignition source, a fire could occur.
Remedy
Honeywell will notify owners and replace the fuel filters free of charge. the recall began on october 18, 2006. owners may contact fram customer service at 1-800-890-2075 (option 1).
Certain pickup trucks and sport utility vehicles may experience unwanted antilock brake system (ABS) activation. this condition IS more likely to occur in environmentally corrosive areas. this recall will be launched in the "salt belt" states of connecticut, delaware, illinois, indiana, iowa, maryland, massachusetts, maine, michigan, minnesota, missouri…
Risk and remedy
Risk
This can cause increased stopping distances during low-speed brake applications, which could result in a crash.
Remedy
Dealers are to remove the wheel speed sensor and thoroughly clean the wheel speed sensor mounting surface on the bearing, apply rust inhibitor to the cleaned surface, grease the mounting surface, reinstall the wheel speed sensor, and check the peak-to-peak output voltage to ensure the wheel speed signal IS within specifications. the recall began september 22, 2005. owners may contact chevrolet at 1-800-630-2438 or GMC at 1-866-996-9463.
On certain pickup trucks and sport utility vehicles, the galvanized steel tailgate support cables that retain the tailgate in the full open (horizontal) position may corrode, weaken, and eventually fracture. if both cables fractured, the tailgate would suddenly drop and strike the top surface of the rear bumper.
Risk and remedy
Risk
Anyone sitting or standing on the horizontal surface of the tailgate when both cables fractured could be injured by falling from the tailgate. on vehicles that have had the bumper removed, the tailgate may drop even lower. additionally, if there IS cargo on the tailgate the cargo may fall off if the support cables fracture.
Remedy
Dealers will replace the cables. interim owner notification began on april 7, 20004. the recall began on september 24, 2004, when replacement parts were available, and will continue through october 29, 2004. owners should contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438 or GMC at 1-866-996-9463, or visit www.mygmlink.com, and enter your vehicle identification number.
Owner complaints
444 complaints38 involved a crash31 injuries3 deaths
What owners report most
Latest complaints
- Service brakes
The contact owns a 2002 Chevrolet Avalanche. The contact stated while attempting to stop the vehicle, the brake pedal was firm, and vehicle kept accelerating unintendedly. Several warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was…
The contact owns a 2002 Chevrolet Avalanche. The contact stated while attempting to stop the vehicle, the brake pedal was firm, and vehicle kept accelerating unintendedly. Several warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a faulty ABS module. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not included in a recall because he was not located in a salt State. The failure mileage was unknown.
- Exterior lighting · Power train · Service brakes, air › Antilock › Abs warning light
The contact owns a 2002 Chevrolet Avalanche. The contact stated that while driving at an undisclosed speed, the ABS and oil warning lights illuminated. Additionally, the speedometer, the 4-wheel drive function, parking brake, and headlights failed to operate as needed. The instrument panel light…
The contact owns a 2002 Chevrolet Avalanche. The contact stated that while driving at an undisclosed speed, the ABS and oil warning lights illuminated. Additionally, the speedometer, the 4-wheel drive function, parking brake, and headlights failed to operate as needed. The instrument panel light failed to illuminate, the gear shifter did not display the selected gear, the sub-frame was corroded, and the wheel hub bearing assembly was fractured. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000.
- Service brakes
Brake lines are made out of defective materials gm knows they have a problem the lines rust out prematurely . The first one blew out I was backing in a parking space pedal went to the floor. The second one blew at a traffic light pushed on the brake went thru the red light dodged traffic .the third…
Brake lines are made out of defective materials gm knows they have a problem the lines rust out prematurely . The first one blew out I was backing in a parking space pedal went to the floor. The second one blew at a traffic light pushed on the brake went thru the red light dodged traffic .the third on the interstate traffic was stopping suddenly pushed on the pedal another brake line broke went to the floor and I managed to hit the median cross the middle and get it stopped before a head on collision with the traffic heading the other direction on interstate 81 . The rest of the under side IS rust and corrosion free only the brake lines are rusted out ! .That being said gm has a repair kit with coated lines they always have in stock because they know its a major problem !!! I got a repair estimate from my local dealership $1580.00 I am replacing all steel lines . Please make them recall this IS going to kill someone
- Service brakes
When traveling at low speeds, >5MPH, the ABS activates and vehicle continues on to the point of entering traffic. This occurs frequently and without warning, at stop signs and even just pulling out of private driveway into traffic. My local mechanic ran a diagnostic test and indicated that a front…
When traveling at low speeds, >5MPH, the ABS activates and vehicle continues on to the point of entering traffic. This occurs frequently and without warning, at stop signs and even just pulling out of private driveway into traffic. My local mechanic ran a diagnostic test and indicated that a front speed sensor was at fault. After investigating numerous sites, I found that there was a recall issued for the exact problem on the '02 avalanche as well as other similar chassis trucks from '99-'02. And these were included in a recall of over 1,353,700 trucks under the nhtsa campaign # 05v379000. The report stated to contact gm and request authorization for the recommended repair. When I did that, the representative stated that there were no open recalls according to the vin. How does gm determine which vin IS affected? IS the nhtsa monitoring gm's selection process? I've own the vehicle since 6/05, and the above recall was initiated 9/05, but I've never received any type of notice that my vehicle may or may not be affected and to bring it to a gm dealer for inspection. I've had one hub assembly replaced years ago at my own expense, (i was told I had a bad bearing but they had the replacement part only came assembled as the bearing, hub and sensor). The designer must also have been the supplier. It's good that there IS the nhtsa to try and keep these manufacturers accountable for the safety of the cars they produce, but with more automation in the industry to cut costs, you now have 1 worker overseeing what it took 10 to do. More and more mistakes are bound to happen. Our safety IS worth more then their corporate jets and lavish lifestyles.
- Engine
While driving at 65 mph the engine cut out. could be the crankshaft position sensor. the truck IS a 2500 with an 8.1L engine. similar issues that the 2001 was recalled for. same engine and cps as the 2001 but not included in the original recall. this has happened several times at various speeds.
- Service brakes
While driving my truck and towing a trailer, I lost almost all my braking power. Had to down shift and use the emergency brake to stop. Found that a brake line from the master cylinder to the anti-lock brake module (which IS mounted under the drivers seat, great place) had rusted through and blew…
While driving my truck and towing a trailer, I lost almost all my braking power. Had to down shift and use the emergency brake to stop. Found that a brake line from the master cylinder to the anti-lock brake module (which IS mounted under the drivers seat, great place) had rusted through and blew out. Found all the brake lines are severely corroded in this area and need to be replaced. Looks like gm used inferior metal brake lines in constructing the vehicle and located the anti-lock brake module in an area that gets severe exposure to the elements. The vehicle was totally rendered unsafe with the rupture of one brake line, which indicates the system as a whole IS a faulty design. I was very luck to have been able to stop and not hit another vehicle. *tr
- Service brakes
Brake pedal went to the floor upon braking. Had to downshift to low gear and apply what little brake I had left taking approximately 200 feet to stop. Luckily there was no vehicle in front of me or it would have been a rear end collision. Slowly returned home about a mile away and upon further inspection found the hard brake line right front passenger side had burst. No prior warning to loss of brakes. *tr
- Service brakes
Applied brakes to stop and pedal went to floor. Upon inspection found brake line ruptured due to excessive corrosion. Vehicle required 100% replacement of all brake lines. *tr
- Air bags
Clear dry day. Accident occurred when vehicle his a side of a building. Air bags did not deploy resulting in injury. *tr
- Service brakes
The brake line that goes the length of the truck from the front to the rear brakes corroded through and resulted in the failure of the brakes on my truck. I had to steer off the road and into some brush and a drainage ditch to stop the vehicle and avoid hitting cars in front of me. *tr
- Service brakes
Driving in school parking lot at 10 mph when all of a sudden, without any warning or notification from dash display, had to depress brake pedal all the way to the floor for the vehicle to stop. Braking distance increased dramatically. Went to the dealership and they informed me that the brake line…
Driving in school parking lot at 10 mph when all of a sudden, without any warning or notification from dash display, had to depress brake pedal all the way to the floor for the vehicle to stop. Braking distance increased dramatically. Went to the dealership and they informed me that the brake line ad rusted, brake fluid started to leak and all brake lines had to be replaced. Estimated cost of repairs IS $1200.00 usd. All the times I took truck in for service and maintenance, not once did they recommend replacing brake lines. Did research online and mechanics and owner's of similar vehicles said that this IS a design flaw and should be subject to recall. *tr
- Air bags
In this collision where I was a passenger we flipped over 2 and slid on passenger side of vehicle and no air bags deployed .unconscious during first 2 seconds of collision after I regained consciousness I felt my head dragging on pavement and grabbed my head and lifted it up from being dragged as…
In this collision where I was a passenger we flipped over 2 and slid on passenger side of vehicle and no air bags deployed .unconscious during first 2 seconds of collision after I regained consciousness I felt my head dragging on pavement and grabbed my head and lifted it up from being dragged as truck slid at the end of the collision. I was taken to nearby e.r. And got staples in my head . and numerous other injuries road rash, chest pains, whip lash, back pains excetra . *tr
- Engine
The engine will die at any time with out warning. This happens fairly often. Sometimes after trying to restart it will restart with no delay and other times it will take a few minutes. Then it will run normally for no specific amount of time. Then it will die again. Incidences may occur hundreds of…
The engine will die at any time with out warning. This happens fairly often. Sometimes after trying to restart it will restart with no delay and other times it will take a few minutes. Then it will run normally for no specific amount of time. Then it will die again. Incidences may occur hundreds of miles in between. The dealer says they don't know why it would do this and it would be very difficult to diagnose the problem because it happens spontaneously and it usually restarts quickly. This IS very dangerous and turning the vehicle to get off the road when the engine dies IS very hard to do. *tr
- Service brakes
TL* the contact owns a 2002 chevrolet avalanche. The contact stated while driving 35 mph, the brake pedal was depressed but failed to respond. The contact had to use the emergency brake to stop the vehicle. The dealer diagnosed that the brake line needed to be repaired. The vehicle was repaired but…
TL* the contact owns a 2002 chevrolet avalanche. The contact stated while driving 35 mph, the brake pedal was depressed but failed to respond. The contact had to use the emergency brake to stop the vehicle. The dealer diagnosed that the brake line needed to be repaired. The vehicle was repaired but failure persisted. The manufacturer had not been notified. The vin was not available. The approximate failure mileage was 170,000.
- Electrical system · Service brakes · Wheels
Gm had repaired the rust brake defects on my type of vehicle in many salt states that endure cold weather. but because there was not enough outrage they did not repair this same defect in my state. there IS a problem with the wheel bearings where rust causes the anti lock braking system to…
Gm had repaired the rust brake defects on my type of vehicle in many salt states that endure cold weather. but because there was not enough outrage they did not repair this same defect in my state. there IS a problem with the wheel bearings where rust causes the anti lock braking system to needless engage when it should not during slow speeds sometimes making braking dangerous in slow turning and parking situations. I have already spent thousands of dollars fixing these defects on my own but because of a faulty design in the system this problem has a tendency to re occur. *tr
- Service brakes
Driving the vehicle while towing a horse trailer, went to apply the brakes and didn't have any brakes the brake lines broke. *tr
- Fuel system, gasoline › Delivery › Hoses, lines/piping, and fittings · Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings · Structure
TL* the contact owns a 2002 chevrolet avalanche. The contact stated the brake and fuel lines was rusted and leaking fluid. In addition, the contact stated that the frame was rusted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000 and the current mileage was 140,000. updated 10/7/14*cn
- Service brakes
Pulling boat (22 ft ) from the boat launch to the make ready area. Stepped on brakes and peddle suddenly and without warning went to the floor ! Upon inspection of the brake lines, they are rusted and in bad shape. The brake line that runs on top of the frame rail on the drivers side and goes to the rear wheels had blown out !! *tr
- Power train
Transfer case fluid leaking from a hole in the case caused by internal pump rub. All the transfer case oil expelled onto the hot exhaust causing smoke and possibly a fire. *tr
- Service brakes
When applying the brake to shift from park the brake pedal goes to the floor. This happened in july and november 2013, and again about two weeks ago. *js
- Electrical system
I'm have been experiencing several technical issues with my 2002 avalanche through years. I can removed my key when my ignition turned on to drive. My truck also reduces engine speed when driving at 45 mpg. It result for me to pull over on the interstate to reset the pcm to drive. Then my check…
I'm have been experiencing several technical issues with my 2002 avalanche through years. I can removed my key when my ignition turned on to drive. My truck also reduces engine speed when driving at 45 mpg. It result for me to pull over on the interstate to reset the pcm to drive. Then my check engine light will appear on also. Then it will clear itself sometimes. Sandy sanson a gm dealership in pensacola fl where I bought the car in 2006 has charge me unnecessary for parts and labor to fix these issues. When bringing the problem to the attention of auto repair. A sale rep said my keychain can where my ignition out. He also stated that my car needed other component parts in order to fix the problem. Which never solve the main issue that I requested to be fix. I also talk to the head supervisor and got poor customer service. Furthermore, it has not been resolve at this moment. I continue to drive because my truck IS the only transportation I have at the moment. I'm going to speak to the dealership again about this issues, but please assist me because I been having the same problems. That are in the headline at this moment. I written about my reduce engine speed in the past. *tr
- Service brakes
Was driving around the block as I had just jump started the dead battery. As I approached a stop the brakes were applied and the truck kept rolling as the brakes were spongy. As I applied more pressure the pedal hit the floor. I narrowly missed hitting a car coming from the side street. I coasted…
Was driving around the block as I had just jump started the dead battery. As I approached a stop the brakes were applied and the truck kept rolling as the brakes were spongy. As I applied more pressure the pedal hit the floor. I narrowly missed hitting a car coming from the side street. I coasted the truck home and there was fluid pouring from the lines just behind the ABS module. All the lines are severely rusted. *js
- Fuel system, gasoline
As I was traveling on the highway at 70mph the engine sputtered and stopped running causing me to lose all power assist and to coast to the side of the highway. the vehicle was towed to my mechanic where it was discovered that the fuel line had rusted out and needed to be replaced at my expense. *tr
- Service brakes
As I was approaching a stop light at approximately 25 mph I applied the brakes and the brake pedal suddenly went to the floor and I lost the brakes causing me to roll through the traffic light. fortunately no one was coming through from the other direction. it was taken to my mechanic where he…
As I was approaching a stop light at approximately 25 mph I applied the brakes and the brake pedal suddenly went to the floor and I lost the brakes causing me to roll through the traffic light. fortunately no one was coming through from the other direction. it was taken to my mechanic where he discovered that the rear brake lines were so corroded that they burst when the brakes were applied. entire rear brake line system needed to be replaced at my expense. *tr
- Service brakes
When approaching a stop light changing to red, brakes were applied moderately hard and the pedal went to the floor with severely reduced braking resulting in a stopping distance about 1 car length longer than normal. no brake warning light during this incident. I continued another mile to my…
When approaching a stop light changing to red, brakes were applied moderately hard and the pedal went to the floor with severely reduced braking resulting in a stopping distance about 1 car length longer than normal. no brake warning light during this incident. I continued another mile to my destination with reduced braking. when the warning light appeared, the leak in a corroded line on top of the frame on the left side of the engine was apparent. I drove the vehicle to a chevrolet dealer about 1 more mile for repairs. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Brake line corrosion failure
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines.DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010…
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines.DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehicles manufactured and sold by General Motors Corporation (GM).On July 2, 2010, ODI received GM's response to an information request, which included GM's assessment of the frequency and safety consequences of the alleged defect. GM stated that:(1) the brake system of the subject vehicles is split front/rear and should a brake pipe suddenly fail for any reason, the affected vehicle would be capable of stopping with the pressure supplied by the remaining circuit; (2) the subject vehicles were designed to meet the hydraulic circuit partial failure requirements of Federal Motor Vehicle Safety Standards 105 and 135, Light Vehicle Brake Systems; and (3) should a brake fluid leak occur for any reason, the brake system malfunction indicator lamp (MIL) would illuminate and warn the driver before the brake fluid level was low enough to cause a loss of line pressure.ODI's and GM's analysis indicates that 85 percent of the complaints occurred on vehicles used primarily in States that use salt on the roads during Winter months (Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin).Overall the complaint rates per 100,000 vehicles for Salt Belt States is 43.0 and Non-Salt Belt is 3.0.In approximately 25 percent of the complaints the brake pipe failure occurred suddenly, with no warning (i.e., no MIL, Brake Fluid Loss Warning), and resulted in extended stopping distances.In 30 of these the increase in stopping distance that resulted was a factor in the crash and in 10 others the vehicle was intentionally steered off the road or into another lane of travel in order to avoid a crash.This investigation has been upgraded to an Engineering Analysis (EA11-001) for subject vehicles sold or currently registered in Salt Belt States to further assess the scope, frequency and safety risks associated with sudden failures of corroded brake pipes that can result in decreased brake effectiveness. ODI will continue to gather information on subject vehicles outside the Salt Belt as well.
- Crank position sensor failure - stall
The office of defects investigation (odi) opened a preliminary evaluation (pe06-016) on may 4, 2006 based on eleven vehicle owner questionnaires (voqs) and early warning (ewr) data alleging sudden engine shutdown while driving as a result of crank position sensor failures in my 2001-2002 general motors c/k platform…
The office of defects investigation (odi) opened a preliminary evaluation (pe06-016) on may 4, 2006 based on eleven vehicle owner questionnaires (voqs) and early warning (ewr) data alleging sudden engine shutdown while driving as a result of crank position sensor failures in my 2001-2002 general motors c/k platform vehicles equipped with 8.1L engines.in response to an information request letter sent by odi, general motors (gm) provided owner complaint information, field reports and warranty claim data based on a population of 108,338 vehicles. The data was categorized by engine stalls while driving, engine stalls with an unknown driving condition, no start conditions and claims where it was indeterminate if an engine stall occurred while driving.general motor's response included 1,213 owner complaints and field reports of which 289 were categorized as engine stalls while driving allegedly caused by crank position sensor failures. General motors also submitted warranty claims from its regular warranty (5 years/50,000 miles) and from its extended warranty database. From the regular warranty database there were 3,140 claims of crank position sensor replacement of which 147 claims were from consumers alleging engine stall while driving.gm stated that 2,841 of the claims were indeterminate if an engine stall occurred while driving.from its extended warranty database, gm submitted 1,561 claims of crank position sensor failure that it also stated were indeterminate as to whether an engine stall occurred while driving.in total, gm reports 4,701 claims of crank position sensor failure combining regular warranty and extended warranty.similar to gm's statistical analysis, odi's analysis showed that the failure rate for warranty claims of engine stall while driving at three years in service IS low (less than 1%).however, further analysis determined that the my 2001 vehicle build period from may 2000 through october 2000 had significantly higher (more than four times) crank position failure rates in both consumer complaint data and warranty claim data than in the build period from november 2000 through july 2001.adding the claims of known engine stall while driving and claims where engine stall was indeterminate, the failure rate at three years in service for this population IS over 6%.AN engineering analysis (ea06-016) has been opened to further assess the frequency and potential safety consequences associated with the alleged defect in vehicles built from may 2000 through october 2000.
- Parking brake failure
Odi's review of complaint data received since the close of ea04-011 revealed no indication that the investigation should be re-opened.more details can be found in the federal register notice enclosed in the dp05-009 public file.odi reserves the right to reopen the investigation in the future should conditions warrant.
- Unwanted low-speed ABS activation
In a letter dated august 29, 2005, gm notified odi that it was recalling certain model year 1999 through 2002 c/k pickup trucks and sport utility vehicles to correct a problem with anti-lock brake system (ABS) wheel speed sensor corrosion that may result in unwanted ABS activation and extended stopping distances…
In a letter dated august 29, 2005, gm notified odi that it was recalling certain model year 1999 through 2002 c/k pickup trucks and sport utility vehicles to correct a problem with anti-lock brake system (ABS) wheel speed sensor corrosion that may result in unwanted ABS activation and extended stopping distances during low-speed braking (recall 05v-379).gm's recall covers approximately 804,000 vehicles currently registered in the following 14 salt-belt states:connecticut, illinois, indiana, massachusetts, maine, michigan, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, and west virginia.the recall procedure will involve removing the sensor, cleaning the mounting surface, applying a rust inhibitor (zinc-x) to the surface, and reinstalling the sensor.if necessary, the sensor will be replaced. The population and failure report data given in this resume are for the full region that has been considered by odi as the salt-belt.that includes delaware, iowa, maryland, minnesota, missouri, wisconsin and the district of columbia in addition to the 14 states included in 05v-379.the states covered by gm's recall have the highest incident rates for the subject condition, accounting for 91% of the incidents, but only 24% of subject vehicle sales in the united states.odi's analysis determined that 840 of the complaints, 244 of the crashes, and 16 of the injuries identified in this investigation occurred in those states.the resulting incident and crash rates are 96.2 and 28.0 per 100,000 vehicles respectively (note:rates are based on vehicle sales, not registered vehicles). The corresponding numbers in the excluded portions of the salt-belt are 399,000 vehicles, 81 incidents (20.3 per 100,000 vehicles), 3 crashes, and no injuries.the statistics in the remaining 30 states are 2,406,000 vehicles, 168 incidents (7.0 per 100,000 vehicles), 31 crashes, and one injury.gm and odi are continuing to monitor the problem experience in states that are not included in the recall.gm will provide odi with updated complaint, field report, and warranty data in november 2005.odi and gm will review that data and assess the appropriateness of the current scope of the recall at that time.
- Hydraulic pump failres
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these…
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. Gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report.
- Tailgate cable breakage
General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi IS aware of reports of tailgate cable breakage occurring in model year…
General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi IS aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi IS initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. The complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation.
- Throttle sticking closed
This investigation involves the general motors corporation (gm)throttle body (tb) utilized in model year (my) 1999-2002 silverado, sierra, tahoe, suburban, avalanche and yukon (subject vehicle(s)) with 4.8L, 5.3L, and 6.0L engines. The tb valve may intermittently stick in a closed position.in such a situation, an…
This investigation involves the general motors corporation (gm)throttle body (tb) utilized in model year (my) 1999-2002 silverado, sierra, tahoe, suburban, avalanche and yukon (subject vehicle(s)) with 4.8L, 5.3L, and 6.0L engines. The tb valve may intermittently stick in a closed position.in such a situation, an operator may apply additional accelerator pedal force to increase engine speed.the application of additional accelerator pedal force, to open a stuck throttle valve, may open the throttle valve more than intended and, in turn, accelerate the engine and vehicle more than intended and reasonably expected by the driver.on august 1, 2002, the office of defects investigation (odi), of the national highway traffic safety administration (nhtsa), opened this engineering analysis.the investigation revealed that two factors may cause the defect: 1) tb manufacturing process problems; and 2) accumulation of deposits (a pcv system by-product) on or around the tb throttle valve and bore.odi concludes that the tb performs in a defective manner after analyzing gm?s data submissions, and test data collected by the vehicle research and test center (vrtc).fifty-nine crashes are alleged to have occurred as a result of gm?s tb defect.the majority of the crashes involve a single vehicle, engaging in a close quarter vehicle maneuver (or low speed), and causing only minor property damage.four out of the fifty-nine crashes involve injury, and those injuries were minor.although gm?s tb IS defective, based on the evidence gathered, odi has found that the accelerator pedal force required to open a stuck throttle valve IS negligible, and the throttle valve does not stick in the open position.therefore this engineering analysis (ea02-015) will be closed at this time.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for a detailed discussion of the tb component and testing, please see the attached report.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10115143This Preliminary Information communication provides information to the technician about gasoline powered cars, mid-size trucks, light duty trucks, and heavy duty trucks with premature catalytic converter failures. It is recommended to inspect for a poor crimp on the grounds ring terminal at the engine block for the bank with the concern and repair the wire.
- 10114474This Preliminary Information communication provides information to the technician about connectivity concerns when connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.
- 10114470This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
- 10114431This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
- 10114408This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.
- 10114343This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
- 10114342This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
- 10113843This warranty administration bulletin provides information on the Clarification of Use for Dealer Empowerment Labor Operations and Customer Enthusiasm
- 10113787This informational bulletin provides information to advise dealers about seat belt buckles not operating and/or seat belt warning light illumination, as well as difficulty latching and unlatching the buckle or the buckle release button sticking.
- 10113722This informational bulletin provides information on communication with OnStar module after Canadian cellular upgrade.
- 10113720This informational bulletin provides information on a GM of Canada OnStar cellular communication upgrade.
- 10113662This informational bulletin provides dealership personnel with information on flexible fuel vehicles (FFVs) and the usage of E85 fuel in GM vehicles.
- 10113654This informational bulletin provides information on a GM of Canada OnStar cellular communication upgrade.
- 10113652This informational bulletin provides information on a GM of Canada OnStar cellular communication upgrade.
- 10112697This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.
- 10112681This Preliminary Information communication provides information to the technician about vehicles that may have a planetary gear whine noise in first and second gear. Technician should compare the noise to a like vehicle. Technician will need to check the build date of the transmission, if it was built after 09/01/2003 and it is determined that a vehicle has an abnormal amount of noise, perform the rear unit end play check. Technician will replace the output planetary gear set if end play is out of specification. The transmission assembly will need to be replaced if the end play is with in specification.
- 10112655This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 10112600This Preliminary Information communication provides information to the technician with the axel setup information from American Axle Manufacturing. Technician should be advised that the maximum pinion shim to be used or stacked behind the pinion is 0.050?, and the minimum pinion shim is 0.020? for an 8.6 axle. The range for available pinion depth shims for the 10.5? axle is 0.006? to 0.024?. When setting the backlash it should be set between 0.003? to 0.005? on a new ring and pinion for any American Axle Manufacturing application. The ring and pinion can be reused or adjusted if the mileage is less than 500 miles, if not used for towing. Technician should be advised that a ?roller coaster? or ?hourglass? pattern on the bearings may be normal up to 10,000 miles and possibly longer. With a mis-machined housing you may get a heel pattern on both sides of the gear teeth at build up can generally be corrected with backlash adjustments. When setting up an 8.6? axle with a 5 cut gear set is to use a 0.035? pinion shim and set backlash to 0.004?. When using the newer 2 cut gear set also use a 0.035? pinion shim and still set backlash to 0.004?. To set the gear pattern use backlash to adjust the pattern heel to toe. Use the pinion shim to adjust the height of the pattern. The proper drive pinion bearing pre-load is from 15 - 30 inch pounds with new bearings. The total torque to turn after the differential case is installed should increase 5 - 10 inch pounds at the pinion. A new pinion nut must be used whenever the old one is removed. The axle shaft end play specification is 0.012? per side and the radial specification is 0.002? - 0.003?. Technician should be advised that synthetic lube can be used in all new American Axle Manufacturing axle assemblies. The new pinion seal for the 8.6? axle assembly is a two piece design.
- 10112546This Preliminary Information communication advises the technician that the Hydro-Boost is not serviceable and will need to be replaced if the brake pedal moves or applies on its own at a full turn.
- 10112523This Preliminary Information communication provides information to the technician about vehicles that have slip in forward ranges immediately after replacing the input housing. Technician will inspect the 3-4 clutches and the forward clutch oil feed passages for leakage between circuits. Technician should apply regulated compressed air to the 3-4 clutch feed hole and the forward clutch feed hole one at a time with the input housing. Technician will need to replace the input housing if there is an air leak 3-4 clutches.
- 10112382This Preliminary Information communication provides information to the technician about the percentage of UV protection or tint offered by the windshield or side glass. Technician should be advised Windshield reduces UV rays down to 4% or less. Front side door glass reduces UV rays down to 35% or less. Windshields are SOLAR glass with a light transmittance of >/=70%. Front door glass are Solar glass with a light transmission of >/=70%. Rear door glass, quarter windows and back windows can use either Solar glass (>/=70%) or Privacy glass, which has a light transmittance of 20%.
- 10112299This informational bulletin provides information on Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only)
- 10112116This Preliminary Information communication provides information to the technician about engine block of possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by. Technician will need to inspect the engine for Cylinder damage or scoring, An out of round cylinder bore, Dirt intrusion, and Catalytic Converter failure.
- 10112034This Preliminary Information communication provides information to the technician about vehicles that may have slack in one of the tailgate cables. Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.
- 10112013This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
- 10096026This preliminary information communication provides information to the technician about finding needle bearings during an oil change. Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that IS missing needle bearings. Be sure to clean the oil drains to retrieve the needle bearings. Each roller rocker has 66 bearings.
- 10054261Chevrolet/gmc/cadillac: anytime hydraulic brake pipes assembly need replacing, pre-formed and pre-flared brake pipes are available, except rear axle crossover pipe. Model 1999-2007 silverado, sierra, 2000-2006 escalade models, avalanche, suburban, tahoe, yukon models. Updated 7/18/14. Updated 12/9/14.
- 10052488Gm: if the service suspension system IS displayed on the dic, the trim height may be incorrect, loose compressor inlet hose, or the compressor self test may be inoperative. Also included suburban ld my 2001-2013, yukon denali XL my 2013, yukon XL ld 2001-2013
- 10042986General motors: information provided by bulletin for all 2012 and prior general motor trucks and passenger vehicles regarding the adjustable comfort and custom upholstery of the driver and the passenger head restraint.
- 10038344Gm: the front or rear door may not open from the inside or outside handle, the door will not unlock with any method. The probably cause an incorrect installation of a handle component. Updated on 7/26/2013. All 2014 and prior gm passenger cars and trucks.
- 10038295Gm: information on fixing multiple situations right the first time.
- 10038294Gm: there are seat belt problems: difficulty latching and unlatching buckle. Buckle release button IS sticking. Seat belt warning light illuminated. Likely caused by sticky beverages that are spilled into the buckle assembly. Updated 4/3/12.
- 10037933Gm: the service engine soon light IS on, there IS also a misfire or engine noise. There are multiple possible causes.
- 10036545Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. Do not replace entire steering gear for pitman seal leak. Technicians have been replacing entire steering gears due to not being able to service just leaking pitman shaft seal. Updated 5/9/11.
- 10027804General motors corp: special coverage adjustment; analog onstar deactivation. Updated 2/17/09.
- 10026805Buick\chevrolet\gmc service campaign: see document search button for owner letter. Special coverage adjustment-analog onstar deactivation. Csc letter was received.
- 10026804GMC: fluid leak from transmission oil cooler lines due to corrosion. All 2000-2006 light duty trucks equipped with the light duty automatic transmission.
- 10026704GMC: fuel gauge fluctuation in park or neutral, causing the low fuel light to illuminate.
- 10026586Buick\cadillac\chevrolet\gmc\hummer\oldsmobile\pontiac\saab\saturn service campaign: see document search button for owner letter. Special coverage adjustment-analog onstar deactivation. Fcc ruled in 2002 wireless carriers would no longer re required to support analog wireless network starting in 2008. Csc letter was received. Updated 12/1/08.
- 10024345Eaton locking differential chatter shudder noise on turns, equipped with a locking rear differential rpo G80. Updated 7/17/2008.
Every Chevrolet Avalanche model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.