2010 Chevrolet Equinox
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Equinox › 2010
These records cover every 2010 Chevrolet Equinox. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2010 Chevrolet Equinox. Newest first.
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox…
Risk and remedy
Risk
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
Remedy
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat…
Risk and remedy
Risk
If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
General motors IS recalling certain model year 2010 chevrolet equinox and GMC terrain vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 103, "windshield defrosting and defogging systems and with federal motor vehicle safety standard no. 101, controls and displays". the software in the center instrument panel…
Risk and remedy
Risk
Driving without a functioning defrost system can decrease your visibility under certain driving conditions and could result in a crash without warning.
Remedy
Dealers will replace the computer module in the center instrument panel free of charge. the safety recall IS expected to begin during january 2010. owners may contact chevrolet at 1-800-630-2438, GMC at 1-866-996-9463 or at www.gmownercenter.com.
Owner complaints
784 complaints15 involved a crash9 involved a fire23 injuries
What owners report most
Latest complaints
- Engine
The contact owns a 2010 Chevrolet Equinox. The contact stated that the vehicle was previously taken to the local dealer for Technical Service Bulletin TSB #: 19-NA-065. While driving at 15 MPH, the vehicle lunged forward; the driver was able to pull over. While attempting to restart the vehicle, it…
The contact owns a 2010 Chevrolet Equinox. The contact stated that the vehicle was previously taken to the local dealer for Technical Service Bulletin TSB #: 19-NA-065. While driving at 15 MPH, the vehicle lunged forward; the driver was able to pull over. While attempting to restart the vehicle, it suddenly caught fire. No warning lights were illuminated prior to the failure. AAA was called, and the vehicle was towed to her residence. The occupant called 911, and the fire department was able to extinguish the fire. There were no reported injuries. The local dealer was called, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was unknown.
- Fuel system, gasoline › Delivery › Fuel pump
The contact owns a 2010 Chevrolet Equinox. The contact stated that while stopped at a red light or stop sign, the vehicle experienced severely rough idling before it stalled. The contact believed that the high-pressure fuel pump (HPFP) was the cause of the failure. The dealer was notified of the…
The contact owns a 2010 Chevrolet Equinox. The contact stated that while stopped at a red light or stop sign, the vehicle experienced severely rough idling before it stalled. The contact believed that the high-pressure fuel pump (HPFP) was the cause of the failure. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 152,000.
- Engine · Power train · Vehicle speed control
Vehicle looses power and can very easily cause a bad wreck I've replaced multiple thing and it still does it I'm not sure what it is possibly the timing or something to do with camshaft
- Vehicle speed control
TCM shift issues
- Visibility › Windshield wiper/washer
Windshield wipers mechanism popped on my Chevy equinox.
- Engine
This 2010 Chevy Equinox has the 2.4 liter motor that is recalled in similar vehicles by Chevrolet due to the piston rings having “blow by”. We have had to carry a quart of oil because of the constant consumption of oil, which led to the catalytic converter getting clogged. Most recently while…
This 2010 Chevy Equinox has the 2.4 liter motor that is recalled in similar vehicles by Chevrolet due to the piston rings having “blow by”. We have had to carry a quart of oil because of the constant consumption of oil, which led to the catalytic converter getting clogged. Most recently while traveling to Denver cylinder 3 lost compression and put the vehicle into “limp mode” on [XXX] (XXX) with traffic traveling at 75MPH and our car doing 20 MPH trying to exit. I spoke to Chevy customer service several years ago and was told “Yes we know the issue however your VIN isn’t part of our recall, we’ve satisfied the NHTSB call for action”. In my research loss of compression due to “blow by” can be direct correlation to engine failure. Oil was checked as I always do before any road trip, no engine lights or warning signs were present, we were 210 miles from home when this happened, and had to rent a car to continue our trip to Denver and return home to retrieve a truck and trailer to pick up our broken down vehicle located in Silverthorne. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train › Automatic transmission
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at 25 - 30 MPH, the vehicle experienced a loss of automotive power. No warning lights illuminated. However, after the failure, the low engine power warning message would display. The vehicle was able to restart…
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at 25 - 30 MPH, the vehicle experienced a loss of automotive power. No warning lights illuminated. However, after the failure, the low engine power warning message would display. The vehicle was able to restart however the failure would recur. The failure occurred on 4 separate occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was no oil, although the panel showed the vehicle had 40% oil, transmission, and a high-pressure fuel pump. The vehicle was repaired but the failures persisted. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 115,000.
- Engine and engine cooling · Suspension
The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving approximately 50 MPH and depressing the accelerator pedal, the vehicle stalled. The contact stated that the vehicle coasted off to the side of the road. The contact had the vehicle towed to an independent…
The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving approximately 50 MPH and depressing the accelerator pedal, the vehicle stalled. The contact stated that the vehicle coasted off to the side of the road. The contact had the vehicle towed to an independent dealer where the vehicle was purchased. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that later while driving approximately 55 MPH and going left around a bend, there was an abnormal sound like metal snapping coming from the rear of the vehicle. The contact stated that the driver's side rear tire had stopped rolling. The contact stated that an unknown warning light was illuminated. The contact had the vehicle towed to the same dealer where it was purchased. The vehicle was diagnosed and determined that the rear subframe and suspension had collapsed due to extreme rust. The contact stated that the vehicle was repaired; however, another failure occurred. The contact stated that after refueling the vehicle failed to start. The contact had the vehicle towed back to the same independent dealer. The dealer was unable to repair the vehicle and informed the contact that the vehicle was to be auctioned off. The manufacturer was not informed of the failure. The failure mileage was approximately 158,000.
- Electrical system · Seats · Visibility/wiper
The climate controls, including the seat warmers, located on the control panel directly below the radio/stereo controls on my 2010 Chevy Equinox stopped working. As a result, the ability to control the temperature and direction of heated/cooled air was lost. I tolerated the conditions for several…
The climate controls, including the seat warmers, located on the control panel directly below the radio/stereo controls on my 2010 Chevy Equinox stopped working. As a result, the ability to control the temperature and direction of heated/cooled air was lost. I tolerated the conditions for several seasons, winter being the toughest due to temp and the need for defrost, until buying a new car (as an addition, not a replacement vehicle). As my oldest child became of age to begin driving, I've attempted to prepare the car for his driving and safety. In researching how to repair this malfunction, I came across a recall that addresses this exact problem; however, upon taking my Chevy Equinox to my local Chevy dealership, I discovered that my VIN is not on the list for this repair. The coincidence that my car falls in the category of vehicles included for this recall (Bulletin No.: 09298C), but is not included is confusing, to say the least. There were no warning lamps or messages prior to this failure that began in 2019.
- Engine
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving 35 MPH, the vehicle unintendedly accelerated to approximately 75 MPH. The contact stated that upon depressing the brake pedal, the vehicle failed to respond as needed. The vehicle stalled, and the contact was able to pull…
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving 35 MPH, the vehicle unintendedly accelerated to approximately 75 MPH. The contact stated that upon depressing the brake pedal, the vehicle failed to respond as needed. The vehicle stalled, and the contact was able to pull to the side of the road. The contact stated that the vehicle failed to restart and was towed to the dealer it was purchased from. The dealer informed the contact that there was no oil in the vehicle even though an oil change had been performed on the vehicle. The dealer replaced the upper part of the engine; however, the failure recurred while driving. The contact stated while driving 65 MPH, the vehicle started shuddering, made abnormal sounds and stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the lower part of the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for the VIN to be added in an unknown related recall. The failure mileage was approximately 150,000.
- Visibility › Defroster/defogger/hvac system
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the defroster became inoperable. There was no warning light illuminated. The contact stated the vehicle became very difficult to drive due to the failure. The vehicle was taken to an independent…
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the defroster became inoperable. There was no warning light illuminated. The contact stated the vehicle became very difficult to drive due to the failure. The vehicle was taken to an independent mechanic where it was diagnosed that the actuator had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the computer module in the center instrument panel had failed and needed to be replaced. The contact was informed that the failure was associated with TSB: 09298C (Heating and Windshield Defrost Inoperative. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in TSB: 09298C. The approximate failure mileage was 235,000.
- Engine
The contact owns a 2010 Chevrolet Equinox. The contact stated that the engine was consuming one quart of oil every 1,000 miles driven. The contact stated that the check engine warning light had remained illuminated since becoming aware of the oil consumption issue. The local dealer was not…
The contact owns a 2010 Chevrolet Equinox. The contact stated that the engine was consuming one quart of oil every 1,000 miles driven. The contact stated that the check engine warning light had remained illuminated since becoming aware of the oil consumption issue. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 107,000.
- Engine · Fuel/propulsion system
I purchased this vehicle back last year and I put a lots of money into the engine and having troubles with it I’m just now finding out this type of vehicle I have has been recalled and I’m trying to see is there some type of way I can get it fix without coming out of my pockets like I already had…
I purchased this vehicle back last year and I put a lots of money into the engine and having troubles with it I’m just now finding out this type of vehicle I have has been recalled and I’m trying to see is there some type of way I can get it fix without coming out of my pockets like I already had engine light still on after I got the part put on and I don’t have money like that to keep getting it fix I have low income and trying to take my kids to school sometimes I be afraid to drive cause it keeps cutting off in middle of traffic problems with the catalytic converter and 02 sensors I change everything and still having trouble and out of money can somebody please help me no incidents just a recall and bad motor
- Engine · Visibility/wiper
I have a 2.4 ltr Chevy equinox and the engine went out at 140000miles, no warning symbol. Left me stranded in the middle of nowhere, two days after being stuck in a rain storm, when I found out my wipers died.
- Engine · Power train
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle jerked, stalled, and made a clicking sound while idling. The check engine warning light was illuminated. The vehicle was taken to a local mechanic who stated that the exhaust camshaft…
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle jerked, stalled, and made a clicking sound while idling. The check engine warning light was illuminated. The vehicle was taken to a local mechanic who stated that the exhaust camshaft timing was over-advanced beyond limits for a predetermined period, the system performance catalyst was low efficiency, and the evaporator systems had a small leak. The contact stated that two calipers and the boot of the axle were previously repaired due to a leak. The mechanic stated that the contact needed to replace the engine variable valve timing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,823.
- Electrical system
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the turn signals and the speed odometer were inoperable. The vehicle was taken to the dealer. The contact was informed that there were no open recalls on the VIN for the failure. Additionally…
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the turn signals and the speed odometer were inoperable. The vehicle was taken to the dealer. The contact was informed that there were no open recalls on the VIN for the failure. Additionally, the contact was advised to take the vehicle where the vehicle was purchased for the repair. The contact stated that the vehicle had several failures since purchasing the vehicle three years ago. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Visibility/wiper
The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the front windshield wipers became inoperable. The contact's wife was driving at night while it was raining. The contact stated that after inspecting and researching the cause of…
The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the front windshield wipers became inoperable. The contact's wife was driving at night while it was raining. The contact stated that after inspecting and researching the cause of the failure, he discovered that a failure with the windshield wiper transmission assembly. The contact became aware that the windshield wiper transmission assembly needed to be replaced. The contact stated that he would repair the vehicle himself. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,011.
- Engine
Horrible oil consumption issue. Piston rings are bad and the car doesn’t have that many miles. A huge issue with the equinox.
- Engine
Vehicle started to make funny noise took to local repair shop and was informed it was the timing chain. Mechanic also told me he has been replacing quit a few on equinox lately. Called cheverlot for assistance after looking online and seeing there was a special bulletin issued a while back. The…
Vehicle started to make funny noise took to local repair shop and was informed it was the timing chain. Mechanic also told me he has been replacing quit a few on equinox lately. Called cheverlot for assistance after looking online and seeing there was a special bulletin issued a while back. The representative never informed me of it during our call nor did they acknowledge it was a problem. The Mechanic explained the dangers of it going out while driving and I think it's a pretty dangerous situation to have happen while driving. I was only informed of windshield wiper joint recall that I informed him I knew of already because mine went out while driving in the rain and had to go 2 days without wipers
- Engine
We were unaware of the oil consumption issue related to the 2010 Equinox. As a result we purchased one with less then 100 k miles, changed the oil, and sent my college bound daughter off with it. After driving just 4-5k miles in about 3-4 months the oil was very low and ruined the engine! Now we are facing an engine replacement if the vehicles is even worth investing that much more money.
- Engine
The contact owns a 2010 Chevrolet Equinox. The contact stated that while checking the oil level, the dipstick was removed, and the contact detected an abnormal gasoline odor in the oil. There were no warning lights illuminated. The contact called the local dealer, who stated the vehicle was not…
The contact owns a 2010 Chevrolet Equinox. The contact stated that while checking the oil level, the dipstick was removed, and the contact detected an abnormal gasoline odor in the oil. There were no warning lights illuminated. The contact called the local dealer, who stated the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated there was no recall coverage for the failure. The contact stated that the failure was related to Product Emission Recall: 43180 High Pressure Fuel Pump. The failure mileage was approximately 73,740. The VIN was not available.
- Air bags · Engine
After taking my vehicle to three repair shops I was advised by the last body shop that there was a bulletin (14159) out in regards to excessive engine oil consumption. The mechanic explained the issues I am having with my car is due to the excessive engine oil consumption. He stated the car is not…
After taking my vehicle to three repair shops I was advised by the last body shop that there was a bulletin (14159) out in regards to excessive engine oil consumption. The mechanic explained the issues I am having with my car is due to the excessive engine oil consumption. He stated the car is not losing oil it’s burning it. My entire engine is effected due to this issue. To go further in detail my car was cutting on and off in the middle of traffic. This is a huge safety issue for me I have a disabled son who I travel with on the daily. I quote “ All consumers should receive notice of a recall affecting them. Car manufacturers are required to notify registered owners and purchasers of all recalled cars by letter, and state agencies will provide manufacturers with lists of registered owners for this purpose.” I never received a letter concerning a recall or this issue. I took very well care of my vehicle my car is a 2010 Chevrolet Equinox and it only has 108,774miles. This is so devastating I have no other transportation and now I’m stuck looking for a new vehicle. If any documentation is needed I can assure you I can provide it.
- Electrical system › Ignition · Engine · Fuel system, gasoline
The contact owns a 2010 Chevrolet Equinox. The contact stated that on several occasions while driving at various speeds, there was an abnormal fuel odor throughout the vehicle. The contact stated that while driving, the vehicle inadvertently decelerated and stalled. Several unknown warning lights…
The contact owns a 2010 Chevrolet Equinox. The contact stated that on several occasions while driving at various speeds, there was an abnormal fuel odor throughout the vehicle. The contact stated that while driving, the vehicle inadvertently decelerated and stalled. Several unknown warning lights were illuminated. The contact stated that she waited approximately 30 minutes before restarting the vehicle. Additionally, one quart of engine oil needed to be added to the vehicle every one to two months. The contact stated that after inserting the key into the Ignition, the key became stuck. The contact had to manipulate the key to be able to remove the key from the ignition switch. The vehicle was towed to an independent mechanic where it was diagnosed that the variable solenoid valve and intake and exhaust needed to be replaced. The vehicle was not repaired. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 192,000.
- Engine
Purchased a 2010 Chevy Equinox from this Chevy dealer in the Pinehurst NC area in December 2022. Heard knocking noise start mid-March 2023. Vehicle seemed to go into "limp" mode and lost power (dangerous situation had vehicle been on interstate with no shoulder or exit ramp or could have been…
Purchased a 2010 Chevy Equinox from this Chevy dealer in the Pinehurst NC area in December 2022. Heard knocking noise start mid-March 2023. Vehicle seemed to go into "limp" mode and lost power (dangerous situation had vehicle been on interstate with no shoulder or exit ramp or could have been rear-ended due to sudden lack of power). No check engine light on at any time or when vehicle was taken to another Chevy dealer (March 20, 2023). Initially, Chevy dealer stated there were no issues. Insisted that the vehicle be checked again. Dealer took vehicle on test drive and then put on lift. Chevy dealer then stated oil loss issues and need to replace timing chains, actuators, gaskets, pistons, piston rings, oil coolant, water pump, balance chain, and other related parts. This is a design flaw in engine and piston rings causing excessive oil consumption which then leads to failure of other components. Was advised to change oil every 3,500 miles as opposed to going by the "oil" light and advised only to drive the vehicle sparingly and only if absolutely needed to drive.
- Service brakes · Structure › Body · Suspension
I took the Chevy Equinox to the Chevy dealership to have the oil changed. The House Technician said it was unsafe to put it on a lift. The entire frame was corroded. On 02/28/2023, I had the dealership do a Multi-Point Vehicle Inspection. This is their findings: #1-1010: INSPECTIONS…
I took the Chevy Equinox to the Chevy dealership to have the oil changed. The House Technician said it was unsafe to put it on a lift. The entire frame was corroded. On 02/28/2023, I had the dealership do a Multi-Point Vehicle Inspection. This is their findings: #1-1010: INSPECTIONS INSPECT/CHECK inspect due to customer request Inspected unit due to customers request found excessive rear under body rust and left rear upper control arm is held on by two bolts, but structure is unstable due to corrosion. The rear drive shaft has been removed for unknown reasons. This assessment is visual and at this time. Unit looks unsafe and unstable to drive due to rear under vehicle rust. l would recommend to park the unit and get alternative transportation and replacing the vehicle due to rust. Customer has been advised of our findings. I called GM and reported the problem. They couldn't do a buyback on the Equinox. I filed a complaint with BBB AUTO-LINE, they closed the case said the vehicle was to old. GM said the Equinox came from up north, and since I live in Arkansas the climate change made the vehicles frame rust rapidly due to the moisture. The emergency brake cable, and control arm is rusted into. The vehicle went from excellent condition to unsafe to drive in one day. Their was no visibility of rust in December2022.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Momentary Increased Steering Effort
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC…
On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745
- Front Wiper Transmission Inoperative
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not…
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
- Windshield Wiper Transmission Failure
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were…
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11010651This service bulletin informs the technician of an alternate lift procedure that has been developed when the lift plate does not fit the top of the transmission case for 6T30, 6T35, 6T40, 6T45, and 6T50 Transmissions.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006849This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor.
- 11006711This service bulletin provides diagnostic repair information for customer concerns of Engine Run-On, Rough Running, Malfunction Indicator Lamp (MIL) Illuminated.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006670This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006353This service bulletin provides inspection/diagnosis/correction information on a cold start misfire and/or rough idle and DTC P0300 that may also be set.
- 11006293This Preliminary information communicates to the dealer an issue where the vehicle's engine may crank over unprompted andnot start afterward. This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.
- 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
Every Chevrolet Equinox model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.