2020 Chevrolet Equinox
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Equinox › 2020
These records cover every 2020 Chevrolet Equinox. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2020 Chevrolet Equinox. Newest first.
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Risk and remedy
Risk
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
Remedy
Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Risk and remedy
Risk
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
Risk and remedy
Risk
Brake drag may result in overheating of the brake pads, affecting the braking ability and increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The recall began October 29, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438. GM's number for this recall is N192270920.
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Risk and remedy
Risk
A fuel leak in the presence of the ignition source can increase the risk of a fire.
Remedy
GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192271870.
Owner complaints
318 complaints21 involved a crash7 involved a fire12 injuries1 deaths
What owners report most
Latest complaints
- Engine · Fuel/propulsion system · Service brakes
Vacuum pump failed causing brakes to fail then causing exhaust camshaft to break.
- Service brakes
There were no warning lights prior. We were driving on the highway and the brake pedal all of a sudden became hard as a rock, and we could barely stop the car. Stoping distance was extremely long and dangerous, we were very lucky there was no one in front of us and that we were almost the the exit…
There were no warning lights prior. We were driving on the highway and the brake pedal all of a sudden became hard as a rock, and we could barely stop the car. Stoping distance was extremely long and dangerous, we were very lucky there was no one in front of us and that we were almost the the exit we needed to be at. Managed to slowly pull the car into a lot and arrnage for a tow to the nearest Chevrolet dealer (Open Road Chevrolet, Union NJ). They inspected it and said the vacuum pump was missing. Also said the notify the customer that tehre may be damage to the camshaft but they did not elaborate and they replaced the vacuum pump and verified their work and said no further repairs required at this time. Crazy dangerous situation to be in. Nothing warned us aboutt he issue at all. Just happened and we were very lucky.
- Service brakes
Vacuum pump, I was driving 75mph and needed to slow down due to traffic and my break pedal was hard and wouldn’t stop me, I almost hit a car in front of me. I also had my children with me. No the problem hasn’t been inspected, I bought the part to repair it myself. There was no fair warning. I ALMOST wrecked with my children in the car! I was over a hour and half from my house.
- Electrical system
Emissions traction ecs
- Engine · Unknown or other
"Brake vacuum pump seized and shattered, sending metal debris into engine via camshaft. Vehicle lost power and would not restart – towed to dealer. Dealer found metal debris in oil fill (photo available) and quoted $2,101 for camshaft/vacuum pump and $9,480 for engine assembly – total $12,493.83.…
"Brake vacuum pump seized and shattered, sending metal debris into engine via camshaft. Vehicle lost power and would not restart – towed to dealer. Dealer found metal debris in oil fill (photo available) and quoted $2,101 for camshaft/vacuum pump and $9,480 for engine assembly – total $12,493.83. This is identical failure to class action Thieme et al v. GM for 2018-2022 Equinox 1.5L. Safety risk – loss of power brake assist and sudden stall. RO 449922 Dave White Chevrolet Sylvania OH since 10/2/26. Known defect not under recall."
- Engine · Power train · Service brakes
Vacuum Pump failed, Camshaft is broken. When vacuum pump failed there were no brakes and no warning. Almost flew off a bridge.
- Engine · Service brakes · Suspension
Unknown
- Air bags
None of the airbags deployed in an accident. The right front end of the car hit a utility trailer and nothing went off. The car has been deemed a total loss after being trailered to the lot and assessed by the insurance inspector.
- Electrical system · Visibility › Rearview mirrors/devices
The contact owns a 2020 Chevrolet Equinox. The contact stated that there were persistent electrical issues with both side-view mirrors independently adjusting after the vehicle was turned off. The driver was constantly manually readjusting the mirrors while operating the vehicle. The dealer…
The contact owns a 2020 Chevrolet Equinox. The contact stated that there were persistent electrical issues with both side-view mirrors independently adjusting after the vehicle was turned off. The driver was constantly manually readjusting the mirrors while operating the vehicle. The dealer performed a software reprogram, but the failure recurred the same day. The was intermittent at first but had become a constant failure. The manufacturer was notified of the failure but referred the contact back to the dealer for assistance. The failure mileage was approximately 25,000.
- Service brakes, hydraulic
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 20 - 25 MPH and depressing the brake pedal, the brakes locked up. The contact turned into a nearby parking lot and coasted to a stop and shifted into park(P). The contact waited a while for a co-worker…
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 20 - 25 MPH and depressing the brake pedal, the brakes locked up. The contact turned into a nearby parking lot and coasted to a stop and shifted into park(P). The contact waited a while for a co-worker, and the co-worker drove the vehicle to the residence. A certified mechanic arrived and inspected the vehicle. The mechanic informed the contact that the brake booster had failed and there was a recall for the failure. The manufacturer was informed of the issue and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure.
- Engine
I've spent $1000 on repairs to my turbo and now have to replace the whole thing. While looking online I've seen many people are having the same issue with the 2020 model. Almost every car has to replace the turbo between 60,000-80,000 miles which seems ridiculous.
- Engine · Fuel system, gasoline
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start, but initially the vehicle restarted. The contact was able to drive to the residence, but the vehicle failed to restart. An independent mechanic arrived at the residence and identified a failure with the…
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start, but initially the vehicle restarted. The contact was able to drive to the residence, but the vehicle failed to restart. An independent mechanic arrived at the residence and identified a failure with the fuel pump module, Part Number: 13565338, as the cause of the failure. General Motors was contacted by phone and informed that the vehicle was not under recall. The failure mileage was approximately 51,000
- Engine
Vehicle began sputtering suddenly while driving 40mph. "Reduced Engine Power" warning appeared on dash. While trying to limp it home, the vehicle died in the middle of a turning lane. Pushed vehicle to the side of the road and had it towed to a shop. Their notes attached below. Technician Notes…
Vehicle began sputtering suddenly while driving 40mph. "Reduced Engine Power" warning appeared on dash. While trying to limp it home, the vehicle died in the middle of a turning lane. Pushed vehicle to the side of the road and had it towed to a shop. Their notes attached below. Technician Notes: Customer concern verified with DTCs P0014 (Exhaust Camshaft Position System Performance) and P0017 (Exhaust Camshaft Position Not Plausible). Upon removing the exhaust cam position sensor, metal buildup was found. The vacuum pump failed, breaking the keyed driveshaft on the cam and causing the metal buildup. Recommendation: Replace the vacuum pump and exhaust camshaft with timing chains, or consider replacing the engine. Same catastrophic failure as many others have reported due to the vacuum pump seizing up. Metal shavings throughout motor now, likely ruining the whole motor.
- Electrical system · Engine · Service brakes
While operating my vehicle, I experienced a sudden, catastrophic failure of the power-assisted braking system. The brake pedal completely lost hydraulic pressure, plunging effortlessly all the way to the floorboard. The vehicle failed to respond to normal foot-pedal application. Emergency stopping…
While operating my vehicle, I experienced a sudden, catastrophic failure of the power-assisted braking system. The brake pedal completely lost hydraulic pressure, plunging effortlessly all the way to the floorboard. The vehicle failed to respond to normal foot-pedal application. Emergency stopping power was only achieved by pushing the pedal into the absolute floorboard, which engaged an emergency mechanical override and forced the Anti-lock Braking System (ABS) pump into a violent stutter/pulsation to halt the vehicle. No dashboard warning lights, diagnostic trouble codes (DTCs), or fluid level sensors illuminated prior to or during the braking failure. A certified automotive repair facility diagnosed the root cause as a total internal seizure and mechanical failure of the engine-driven brake booster vacuum pump. Because the vacuum pump is driven directly by the engine, its sudden lockup sheared and severely damaged the drive slots on the exhaust camshaft, necessitating an intensive engine teardown, camshaft replacement, and secondary component repair totaling $2,390. This design poses an extreme, life-threatening safety risk. The total loss of braking assist occurs without warning, and the mechanical failure simultaneously compromises internal engine timing components while moving at speed.
- Vehicle speed control › Accelerator pedal
The contact owns a 2020 Chevrolet Equinox. The contact stated that occasionally while at a red light or while stopped, the vehicle hesitated for approximately 10 to 15 seconds to move while the accelerator pedal was depressed. The vehicle then accelerated. The vehicle was taken to the local dealer…
The contact owns a 2020 Chevrolet Equinox. The contact stated that occasionally while at a red light or while stopped, the vehicle hesitated for approximately 10 to 15 seconds to move while the accelerator pedal was depressed. The vehicle then accelerated. The vehicle was taken to the local dealer, who was unable to retrieve a fault code. There was no warning light illuminated. The manufacturer was contacted by phone, and an email was sent to the president of GM. The failure mileage was approximately 109,000.
- Electrical system
The electrical system just stopped working it is throwing up false alerts of driving systems and brake assist, and then the air conditioning on/off button doesn’t respond defrost nothing lights up or comes on.
- Unknown or other
Vacuum pump, brake asst light. And more unknown because it is still under repair.
- Engine · Power train · Vehicle speed control
Engine power reduced Car will not accelerate Jerks after a long stop Have replaced engine and transmission same problem occurred
- Vehicle speed control
Car failing to accelerate properly when pushing gas peddle to floor, delay for couple seconds/ longest was 30 seconds before car registered need to move. No defined time its happening intermittently, no warning or codes populating for issue. Recent issue Car was only registered 5 mph after pulling…
Car failing to accelerate properly when pushing gas peddle to floor, delay for couple seconds/ longest was 30 seconds before car registered need to move. No defined time its happening intermittently, no warning or codes populating for issue. Recent issue Car was only registered 5 mph after pulling into street from a parking lot with pedal to the floor. After 30 ish seconds car jerks speeding forward at the expected force with pedal to floor. Car Basically was not moving and risked being hit by cars not realizing we are having acceleration issues. Luckily no cars coming and other traffic was stopped by red light. Took to repair shop they had it for 2 days and confirmed issue but all tests were cleared and areas check passed. Research showed known issue but no fix found. Issue started within last 2 weeks. Note current heat wave and online forms says other with same issue on 2020 Chevy equinox seems to notice issue more often when extreme heat weather and ac on high in car. Repair shop had no options for repair unless it happens and codes for them to read, recommend trading in car due to safety issue.
- Engine · Fuel system, gasoline
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start as needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the fuel pump and fuel pump control module. The contact related the failure to…
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle failed to start as needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the fuel pump and fuel pump control module. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 38,451.
- Service brakes, hydraulic
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving 80 MPH, the message “Service Brake Assist” warning light illuminated twice. The contact stated that while attempting to depress the brake pedal, the vehicle failed to respond as needed, causing the contact to engage…
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving 80 MPH, the message “Service Brake Assist” warning light illuminated twice. The contact stated that while attempting to depress the brake pedal, the vehicle failed to respond as needed, causing the contact to engage the parking brake and manually shift the gear shifter to a lower gear to get the vehicle to come to a complete stop. A dealer was contacted. The contact stated that the check engine warning light was illuminated. The contact stated that the failure had occurred twice. The vehicle was taken to the dealer, where it was diagnosed and determined that the brake booster pump needed to be replaced. The brake booster pump was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.
- Engine · Service brakes
While driving, my 2020 Chevrolet Equinox suddenly lost power and shut off without warning while I was pulling into traffic. The vehicle would buzz not crank afterward but would not restart. This created a safety hazard because the unexpected engine shutdown occurred while the vehicle was in motion.…
While driving, my 2020 Chevrolet Equinox suddenly lost power and shut off without warning while I was pulling into traffic. The vehicle would buzz not crank afterward but would not restart. This created a safety hazard because the unexpected engine shutdown occurred while the vehicle was in motion. This is the second brake vacuum pump failure I have experienced with this vehicle. In 2022, the brake vacuum pump failed and was found shattered internally. At that time, the engine continued running, and the pump was replaced. During this most recent incident, the brake vacuum pump failed again, and the internal end of the pump broke apart. I replaced the vacuum pump and removed the broken pieces I could access, but the vehicle remains in a crank/no-start condition. The vehicle has not yet been inspected by a dealership or independent repair facility. However, after seeing the shattered pump components, a couple of mechanics I know expressed concern that the broken pieces may have affected the engine timing. That has not been confirmed. The failed pump and replacement parts are available for inspection.
- Service brakes
I was pulling into a parking lot off the state Thruway with the brake system failure no brakes, hard pedal, and the car would not stop
- Engine · Steering · Unknown or other
I bought the 2020 equinox May the 9th 2026 the dealership concealed a lot of things going on this vehicle and I complain to them two days after purchase he told me I was stuck with it in the meanwhile as I drive the vehicle I have had repairs done but it's something going on with the acceleration…
I bought the 2020 equinox May the 9th 2026 the dealership concealed a lot of things going on this vehicle and I complain to them two days after purchase he told me I was stuck with it in the meanwhile as I drive the vehicle I have had repairs done but it's something going on with the acceleration it accelerates on its own sometimes and slow to pick up speed. The steering seems to get away from me at times that makes me feel like I'm going to lose control when driving. I have almost had a couple of accidents since then so what really worries me is the steering problems which I just had a little alignment done today July 15th 2026 and the accelerating from time to time went backing up or pulling off. I do feel like the safety of others can be at risk for should I say my safety is that risk at times so I am extremely cautious when I'm driving. No I have not had really anyone to look at I have been having a car looked at for many issues but that issue I am still trying to get in to see a mechanic that I'm used to dealing with but he's been backed up. No there are no lights of any such but when I purchased it the sensors in the tires and I've had that replaced and I've noticed this situation with the acceleration when I bought the vehicle and the slow speed pick up when driving.
- Structure › Body
In early XXX, I noticed that water was pooling in the spare tire well. I took it to a Chevrolet dealership and they concluded that the rear sunroof drains were clogged. After unclogging the drains and confirming adequate sealing of the tubes, rain water was still leaking into the spare tire well.…
In early XXX, I noticed that water was pooling in the spare tire well. I took it to a Chevrolet dealership and they concluded that the rear sunroof drains were clogged. After unclogging the drains and confirming adequate sealing of the tubes, rain water was still leaking into the spare tire well. This is causing mold on the carpet and rust. This same issue, with the same year/make/model, happened to somebody else around the same time, and they made a post on Reddit ([XXX]). I believe there is an issue with the drainage system, leading to auto parts potentially rusting and mold growth, both of which severely harm the driver and passengers. Two cases of the exact same situation, starting around the same time, may not be a coincidence and it’s possible this is a widespread issue that has yet to be reported. An investigation into this issue could help drivers stay safe on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011996This service bulletin provides diagnostic/repair information to correct a customer concern of Cellphone not Charging or USB Receptacle Inoperative.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011853This technical bulletin provides a procedure to correct a customer concern of a High Pitch Whine Noise Coming from Front Instrument Panel (IP) Speakers.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011779This preliminary information discusses potential for a code C0010.5A to store in the brake controller which appears to be setting falsely or is induced by the customer.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011367This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- 11011225This service bulletin advises the tech that the rotational Clicking Noise Heard After Engine Shut Down may be normal characteristics of the vehicle.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010901This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
- 11010651This service bulletin informs the technician of an alternate lift procedure that has been developed when the lift plate does not fit the top of the transmission case for 6T30, 6T35, 6T40, 6T45, and 6T50 Transmissions.
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009760This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11009021This Preliminary information communicates to dealer that GM is aware of the issue and is working on a resolution.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
Every Chevrolet Equinox model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.