2017 Chevrolet Volt
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Chevrolet Volt. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
703 complaints8 involved a crash9 involved a fire11 injuries
What owners report most
Latest complaints
- Engine
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost power. The check engine warning light illuminated, and the message "Propulsion Power Reduced" was displayed. The manufacturer was notified of the failure. The failure mileage was 124,000.
- Electrical system
The contact owns a 2017 Chevrolet Volt. The contact stated that on several occasions while driving at 65-70 MPH, the vehicle lost motive power or experienced reduced motive power. The "Reduced Propulsion" message displayed, and the check engine warning light illuminated. Additionally, upon parking…
The contact owns a 2017 Chevrolet Volt. The contact stated that on several occasions while driving at 65-70 MPH, the vehicle lost motive power or experienced reduced motive power. The "Reduced Propulsion" message displayed, and the check engine warning light illuminated. Additionally, upon parking, the "Shift to Park" message displayed, causing the vehicle to fail to turn off until the contact pressed and held the Engine Start/Stop button multiple times. A diagnostic trouble code for the battery energy control module (BECM) was retrieved. The vehicle was taken to the dealer but was not diagnosed. The contact associated the failure with Special Coverage: N232432680 (Battery Energy Control Module Malfunction); however, the dealer informed the contact that the vehicle was not covered under the special coverage. The manufacturer was notified of the failure by telephone and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 125,000.
- Electrical system · Fuel/propulsion system · Power train
My 2017 Chevrolet Volt, with 97,758 miles, experienced a failure that rendered the vehicle inoperable. The vehicle would not start or operate normally. The vehicle was taken to an authorized Chevrolet dealership for diagnosis. After several days, the dealership confirmed that the Battery Energy…
My 2017 Chevrolet Volt, with 97,758 miles, experienced a failure that rendered the vehicle inoperable. The vehicle would not start or operate normally. The vehicle was taken to an authorized Chevrolet dealership for diagnosis. After several days, the dealership confirmed that the Battery Energy Control Module (BECM) had failed. The dealership quoted approximately $2,500 for replacement, including parts and labor. This failure presents a serious potential safety concern because BECM malfunctions can result in loss of propulsion, reduced power, or an inability to restart the vehicle, potentially leaving drivers stranded in unsafe locations. General Motors has previously recognized BECM failures in certain Chevrolet Volt vehicles and established a special coverage adjustment for affected vehicles. However, despite my vehicle experiencing the same diagnosed component failure, GM informed me that my VIN was excluded from the coverage program. I contacted General Motors directly and opened a case. GM confirmed that my repair would be considered an out-of-pocket expense and advised me to report the failure to NHTSA. I believe this failure warrants investigation because vehicles experiencing the same defect should be evaluated regardless of whether their VINs are currently included in GM’s existing special coverage program. The failed BECM has been diagnosed by an authorized Chevrolet dealership. The vehicle’s current repair status and availability for further inspection can be confirmed with the servicing dealership.
- Engine · Fuel/propulsion system · Power train
I am reporting a suspected Battery Energy Control Module (BECM) failure in my 2017 Chevrolet Volt. My vehicle has experienced multiple symptoms consistent with the known BECM defect documented by General Motors, including intermittent failure to start, reduced propulsion power, and failure to…
I am reporting a suspected Battery Energy Control Module (BECM) failure in my 2017 Chevrolet Volt. My vehicle has experienced multiple symptoms consistent with the known BECM defect documented by General Motors, including intermittent failure to start, reduced propulsion power, and failure to operate on electric power despite the high-voltage battery being fully charged. When the vehicle did start, it would run using the gasoline engine instead of the fully charged battery. The vehicle also experienced reduced propulsion power, limiting acceleration and creating a serious safety concern, particularly when merging into traffic, crossing intersections, or driving at highway speeds. The intermittent starting failures also create a risk of becoming stranded. My vehicle has generated multiple diagnostic trouble codes associated with these malfunctions, which are available for review. These symptoms are consistent with those identified in GM Technical Service Bulletin 18-NA-261 and Special Coverage Program N232432680. GM established extended BECM warranty coverage of 15 years or 150,000 miles for eligible 2016–2018 Chevrolet Volts. However, despite my vehicle being a 2017 model and experiencing the same documented failures, my VIN is excluded from this coverage. NHTSA previously investigated this defect under PE23022 and closed its investigation following GM’s implementation of extended coverage. I am requesting that NHTSA investigate why my vehicle is excluded despite exhibiting the same known safety-related symptoms and whether GM’s coverage should be expanded to include similarly affected vehicles.
- Electrical system · Fuel/propulsion system
2017 Chevy Volt, lost propulsion and stalled on a highway in 3 separate instances. GM Case # XXX: The first instance, in late 2021, resulted in a BECM replacement. The following instances, XXX and SXXX, had the exact same symptoms: loss of propulsion on highway, shift to park, full charge but 0…
2017 Chevy Volt, lost propulsion and stalled on a highway in 3 separate instances. GM Case # XXX: The first instance, in late 2021, resulted in a BECM replacement. The following instances, XXX and SXXX, had the exact same symptoms: loss of propulsion on highway, shift to park, full charge but 0 range, check engine light. GM Case # XXX: In March the vehicle was towed to Haselwood Chevrolet in [XXX] and they told to check for BECM issues. The dealership refused to include the customer description of the failure on the highway, or acknowledge there was a possible BECM issue, since they said there was no BECM code. The failure presented as a classic intermittent BECM thermal failure. They failed to follow GM's diagnostic tree for an intermittent communication loss, as per GM Technical Service Bulletin PIP5812. Because of that diagnostics failure, I am now completely disabled, again, at [XXX],191 miles, 6 months later. This is a single, continuous warranty failure spanning from March through Sept 2026. GM Case # XXX: Due to previous misdiagnosis, I am awaiting GM’s pre-approval or referral for a rental car as covered by GM Special Coverage Program XXX, before having the car towed to Ruddell Chevrolet in [XXX]. I live a 2 hr round trip from [XXX] and am stranded without a loaner or rental. The tow truck is my way to the dealership to get a rental. If the BECM was recalled, these last two instances could have been prevented and I would not have had to fight tooth and nail with dealerships and GM for coverage, towing, and rental reimbursement, yet again. Please issue a recall on the Volt 2017 BECM and any BECM replaced before the soldering issue on these parts was corrected to prevent future dangerous failures and high levels of customer inconvenience and frustration. My 4 x JPEG and PNG attachments under 10MB failed to upload on this site. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
I would like to file a formal complaint. 2017 Volt suffered an EVAP purge line hole due to the failure of the remedy applied under NHTSA Campaign ID 19V891000. Recall #N192273600 was completed on my vehicle in 2020 by installing a protective bumper. That bumper failed by shifting out of place…
I would like to file a formal complaint. 2017 Volt suffered an EVAP purge line hole due to the failure of the remedy applied under NHTSA Campaign ID 19V891000. Recall #N192273600 was completed on my vehicle in 2020 by installing a protective bumper. That bumper failed by shifting out of place, and the A/C line has now rubbed a hole completely through my EVAP purge pipe—the exact failure the recall was designed to prevent. I called GM and asked for a Goodwill Policy adjustment, and they refused as my dealer had already offered me a $500 reduction to the repair. The total cost of the repair is over $2700.
- Engine
3rd failure of EGR valve (GM part 12691147, superseded by 19436521) on this vehicle. 10/10/2019 at 11,336 mi: Check Engine Light and Driver Information Center displayed "Loss of Propulsion" message; EGR valve diagnosed as cause and replaced by dealer under warranty at no cost. 11/2023 at approx.…
3rd failure of EGR valve (GM part 12691147, superseded by 19436521) on this vehicle. 10/10/2019 at 11,336 mi: Check Engine Light and Driver Information Center displayed "Loss of Propulsion" message; EGR valve diagnosed as cause and replaced by dealer under warranty at no cost. 11/2023 at approx. 30,000 mi: EGR valve failed again; dealer stated OEM part was no longer available from manufacturer due to supply shortage and installed a third-party replacement part; repair not covered, paid out of pocket. 8/26/2026 at 49,864 mi: EGR valve failed a third time; a used, refurbished part was sourced due to continued unavailability of a reliable new OEM part, with repair scheduled for 9/14/2026, again paid out of pocket. This is a known, recurring failure on 2016-2019 Chevrolet Volts, referenced in GM Technical Service Bulletin 19-NA-206. The failure does not present only as an emissions fault — it triggers a "Loss of Propulsion" driver warning, indicating a direct impact on the vehicle's ability to be safely driven. Sustained unavailability of the OEM part is forcing owners toward third-party or used/refurbished parts of unknown long-term reliability, at repeated cost to the owner, in order to keep the vehicle operable.
- Electrical system
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 50 MPH, the "Propulsion Power Reduced" and "Shift to Park" messages were intermittently displayed on the instrument panel. The vehicle lost automotive power and stalled, and the contact pulled over to the…
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 50 MPH, the "Propulsion Power Reduced" and "Shift to Park" messages were intermittently displayed on the instrument panel. The vehicle lost automotive power and stalled, and the contact pulled over to the shoulder to avoid a crash. The failure had occurred on several occasions. The contact sustained emotional distress from the failure. The vehicle was towed back to the residence and then towed to a dealer to be diagnosed, and it was determined that the battery needed to be replaced. The vehicle was towed to an independent mechanic to be diagnosed, and it was determined that the battery energy control module needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.
- Electrical system › Propulsion system › Traction battery › Management system/energy control module (bms/becm)
The contact owns a 2017 Chevrolet Volt. The contact stated that he had experienced a recurring loss of propulsion that would occur shortly after vehicle startup, which was attributed to a failure with the Battery Energy Control Module (BECM). The failure caused the check engine, ABS, Stabili-Trak…
The contact owns a 2017 Chevrolet Volt. The contact stated that he had experienced a recurring loss of propulsion that would occur shortly after vehicle startup, which was attributed to a failure with the Battery Energy Control Module (BECM). The failure caused the check engine, ABS, Stabili-Trak, and Forward Collision Avoidance warning lights to illuminate. The contact informed the local dealer of the failure and was referred to the manufacturer for assistance. The manufacturer acknowledged that there was a Customer Satisfaction Program for the failure, but the vehicle was not included. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.
- Electrical system
Chevrolet is denying that my car is included in Special Coverage Bulletin N232432680, because of where it was built. The car is now in Kentucky, which is not a CARB state. Was the reason for a vehicle not to be included in the bulletin because it would be included under CARB? It seems like a loophole they are using not to fix my car. Am I wrong?
- Fuel/propulsion system · Power train
Battery Energy Control Module Malfunction Module replaced but not covered under Special Coverage N232432680
- Fuel/propulsion system
While driving down highway rapidly slowed to 15mph. "reduced propulsion" was displayed with significant battery and gas left. Caused cars to swerve and pile up behind me. The car was inspected by dealer and received a variety of U26XXX codes. Dealer states its a faulty BECM. There was no warning…
While driving down highway rapidly slowed to 15mph. "reduced propulsion" was displayed with significant battery and gas left. Caused cars to swerve and pile up behind me. The car was inspected by dealer and received a variety of U26XXX codes. Dealer states its a faulty BECM. There was no warning lights on before the incident and have had no issues till then. We were lucky this was during the day. Nighttime would have been a terrible accident with oncoming traffic. Dealer is not wanting to cover BECM repair from GM Special Coverage Bulletin N232432680 that was investigated by your organization a couple of years ago.
- Electrical system · Fuel/propulsion system
In March 2026, our 2017 Chevrolet Volt (89,300 miles) would not charge nor start, and had to be towed to an authorized Chevrolet dealership in Portland, Oregon. The dealership diagnosed an internal fault in the Battery Energy Control Module (BECM) producing U26XX diagnostic trouble codes, per GM…
In March 2026, our 2017 Chevrolet Volt (89,300 miles) would not charge nor start, and had to be towed to an authorized Chevrolet dealership in Portland, Oregon. The dealership diagnosed an internal fault in the Battery Energy Control Module (BECM) producing U26XX diagnostic trouble codes, per GM bulletin #18-NA-261, and replaced the BECM under GM Special Coverage N232432680 — GM's field remedy for a known BECM defect affecting 2016–2019 Volts that causes reduced power, no-start, or no-charge conditions (the subject of NHTSA investigation PE23022).The remedy failed immediately. On the day the vehicle was returned to us (March 26, 2026), the check engine light illuminated while driving home on public roads, and the vehicle failed to charge that same night — the identical condition it had before. It was towed back to the dealership. The dealership's second work order confirms in writing that the vehicle "will not start after previous repairs and is having the same issues," and attributes the failure to the high-voltage battery contactor. The dealership informed us the part is no longer produced and cannot be obtained, advising that the vehicle be scrapped. Safety concerns: (1) after the repair, the dealership returned the vehicle to us as fixed, and we drove it approximately 26 miles home on public highways in traffic, unaware the defect was still present — the check engine light illuminated during that drive. This defect is the subject of NHTSA investigation PE23022 into sudden loss of propulsion, we unknowingly operated a defective vehicle in conditions where that failure could have occurred at highway speed; (2) GM's official field remedy for this known defect (Special Coverage N232432680) failed within hours of being performed; and (3) the parts required to complete the remedy are reportedly discontinued, leaving a known safety defect permanently unrepairable. Supporting documents uploaded: dealer repair orders, and the GM warranty history of the N232432680 repair
- Electrical system · Fuel/propulsion system
While driving at highway speeds over 100 miles away from home with my child in the vehicle, the car experienced a sudden, catastrophic loss of propulsion power and entered 'Propulsion Power Reduced' mode, dropping vehicle speed immediately and creating an extreme hazard with high-speed highway…
While driving at highway speeds over 100 miles away from home with my child in the vehicle, the car experienced a sudden, catastrophic loss of propulsion power and entered 'Propulsion Power Reduced' mode, dropping vehicle speed immediately and creating an extreme hazard with high-speed highway traffic. A full computer scan revealed active diagnostic codes U2603 through U2624, confirming an internal hardware communication failure of the Battery Energy Control Module (BECM). This matches GM Technical Service Bulletin 18-NA-261. The vehicle has over 150,000 miles, but I have only owned the car since January. This is a known, systemic manufacturing defect (cracked internal circuit board solder joints) that creates a critical safety liability regardless of vehicle mileage. GM has refused to remedy the safety defect due to the mileage limit.
- Engine · Fuel/propulsion system · Power train
Received "reduced propulsion" message, with no engine detected. Car slowed to a near stop while driving on the Interstate highway. Very dangerous to have that suddenly happen. Message popped up randomly with no prior warning.
- Electrical system · Fuel/propulsion system
I was not going to put in a complaint about this failure but after learning about GM creating a special extended warranty program for this issue, I felt it should be addressed and treated as a recall. The battery energy control module (BECM) failed on my 2017 Chevrolet Volt at exactly 170,000…
I was not going to put in a complaint about this failure but after learning about GM creating a special extended warranty program for this issue, I felt it should be addressed and treated as a recall. The battery energy control module (BECM) failed on my 2017 Chevrolet Volt at exactly 170,000 miles in December of 2024, leaving me in a dangerous position on the roadway and almost causing me to be rear ended due to losing the ability to accelerate. I had no choice but to have the vehicle towed to a dealership where it was eventually repaired with an out of pocket cost of $1900. My vehicle was not eligible for the extended warranty program which I find to be unacceptable.
- Electrical system
BECM failure. My car is available for inspection upon request. This car has unexpectedly stopped adequately accelerating all of a sudden while on the road! This problems has been confirmed by the dealership. The manufacturer has not inspected it. Not much warning. I found out SOME not ALL chevrolet…
BECM failure. My car is available for inspection upon request. This car has unexpectedly stopped adequately accelerating all of a sudden while on the road! This problems has been confirmed by the dealership. The manufacturer has not inspected it. Not much warning. I found out SOME not ALL chevrolet volt 2017 users got their BECM replaced without cost because it is a WELL KNOWN ISSUE with the car. Chevrolet did not provide extended warranty for all chevrolet volt users even though it is an issue with most volts. I do drive much. I got the car when it was brand new and in 8 years accumulated 77k miles. If I had known all of the cars would have had this safety issue I would not have bought the car in the first place. Chevrolet expects me to pay 2500 out of pocket for something they know is faulty and dangerous in their vehicles.
- Engine
Egr valve went out ; causing a fuse to go out; which triggered a limp home mode: stranding me on side of road
- Engine
Brought car into Chevrolet dealership for intermittent “miss” when driving. Dealer diagnosed it needed an EGR valve replaced at a cost of around $4,000.00 which is a significant portion of the cars value.
- Electrical system · Fuel/propulsion system · Power train
Failure of Battery Energy Control Module (BECM), within the high voltage battery. Vehicle is unable to charge and sets “reduced power” message. GM released special coverage bulletin for this issue (N232432680), but this vehicle is not listed due to which state it was registered. Continued failure of the BECM will lead to inoperability of the vehicle.
- Electrical system › Propulsion system › Traction battery › Management system/energy control module (bms/becm)
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle failed to start while parked. The check engine warning light illuminated and remained illuminated, with several unknown warning lights illuminated. The vehicle was restarted. The vehicle was taken to the dealer, where it…
The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle failed to start while parked. The check engine warning light illuminated and remained illuminated, with several unknown warning lights illuminated. The vehicle was restarted. The vehicle was taken to the dealer, where it was diagnosed with Battery Energy Control Module (BECM) failure. The manufacturer was notified of the failure and informed the contact that the repair would be at the owner's expense. The approximate failure mileage was 84,000.
- Engine
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed or while starting the vehicle, the check engine warning light was unexpectedly illuminated. Additionally, there were several error codes provided through the Mobile App for engine-related failures.…
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed or while starting the vehicle, the check engine warning light was unexpectedly illuminated. Additionally, there were several error codes provided through the Mobile App for engine-related failures. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 92,000.
- Fuel/propulsion system
Coolant was found inside the Lithium-Ion battery module when the dealership opened it to repair a different issue. They condemned the battery on the spot. There was no damage to the battery module. All PMs were performed at Chevrolet dealerships throughout the life of the car. All recalls were…
Coolant was found inside the Lithium-Ion battery module when the dealership opened it to repair a different issue. They condemned the battery on the spot. There was no damage to the battery module. All PMs were performed at Chevrolet dealerships throughout the life of the car. All recalls were fixed. Including the BECM replacement the car is known have problems with. Car had 127,000 miles on it. One of the service reps even admited that he's seen it on multiple cars and that it is a manufacturing problem. Dealership said the repair is $29,000. The car was $35000 new 10 years ago. Thank God there was no fire, I drove my family around in that car for years. The dealership won't even let me see the diagnosis report online anymore...
- Electrical system · Fuel/propulsion system · Power train
Three separate high-voltage battery section failures within one year, each causing complete loss of propulsion. Two occurred at freeway speeds on [XXX]. FAILURE 1 ([XXX]): Vehicle lost propulsion. Dealer diagnosed DTC P0AFA (low voltage), failed cell in Battery Section 3. Section 3 replaced under…
Three separate high-voltage battery section failures within one year, each causing complete loss of propulsion. Two occurred at freeway speeds on [XXX]. FAILURE 1 ([XXX]): Vehicle lost propulsion. Dealer diagnosed DTC P0AFA (low voltage), failed cell in Battery Section 3. Section 3 replaced under GM Special Coverage N232432680 (BECM, 15yr/150k). Vehicle out of service approximately six months awaiting GM authorization and parts. FAILURE 2 ([XXX]): Vehicle lost propulsion on [XXX] at night at freeway speeds. Required towing. Dealer diagnosed DTC P0AFA, Cell 85 at 1.85V in Battery Section 1 (different section). Section 1 replaced under same Special Coverage. Vehicle returned Jan 28, 2026. FAILURE 3 ([XXX], ~300 miles after Failure 2 repair): Vehicle again lost propulsion on the freeway with check engine light, then progressed to no-start condition. Towed to dealer. Diagnosed Feb 20, 2026: DTC P0AFA, Cell 57 at 1.5V in Battery Section 2 (GM minimum spec 2.5V). Third distinct section failure. Vehicle remains at dealer awaiting GM repair authorization as of filing date. SAFETY CONCERN: Loss of propulsion at freeway speeds is an immediate safety hazard. During the Nov 2025 event, the vehicle lost power on [XXX] at night in active traffic. The progressive failure pattern (three different sections failing sequentially in the same pack, identical DTC) suggests a systemic defect rather than isolated component failures. Prior section replacements have not resolved the underlying problem. Vehicle has been usable approximately 20 total days in the past 12 months. All repairs performed or pending under GM Special Coverage N232432680. GM Case [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Engine · Power train
I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer…
I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer after experiencing reduced propulsion power while driving on the highway, coupled with the illumination of the check engine light. The mechanic performed a quick inspection and used a GM scan tool to diagnose the issue, revealing the code P1E00 for the Hybrid Powertrain Control Module 2, which was cleared without a thorough investigation. I was advised to return if the issue reoccurred. Despite the reset, the problem persisted, and on February 9th, 2024, I scheduled another appointment due to my Chevy Volt's High Voltage battery charging only to 65% capacity despite indicating a full charge. Subsequently, on February 11th, 2024, the check engine light illuminated again, and on February 12th, 2024, November 25th, 2025, January 11th, 2026, and February 12, 2026 while driving to work, both times I experienced a loss of propulsion power on the highway, placing my safety at risk and lost all power in a traveling lane of traffic. These ongoing issues with propulsion power and the high-voltage battery charging system are not only inconvenient but also potentially dangerous. Despite multiple visits to the dealership and attempts to diagnose and resolve the problem, it persists, indicating a systemic issue that requires immediate attention. The reduced propulsion power while driving on the highway, coupled with the illumination, I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly to ensure the safety of Chevy Volt drivers and passengers. It is imperative that General Motors addresses these issues promptly and implements appropriate measures to prevent further incidents.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of Motive Power due to the Battery Energy Control Module
On November 29, 2023, the Office of Defects Investigations (ODI) opened PE23022 to investigate allegations of a loss of motive power, including a stall, reduced power state, and/or a no start condition due to the Battery Energy Control Module (BECM) in model year (MY) 2016-2019 Chevrolet Volt passenger car vehicles…
On November 29, 2023, the Office of Defects Investigations (ODI) opened PE23022 to investigate allegations of a loss of motive power, including a stall, reduced power state, and/or a no start condition due to the Battery Energy Control Module (BECM) in model year (MY) 2016-2019 Chevrolet Volt passenger car vehicles manufactured by General Motors (GM). The BECM is located within the high voltage electric vehicle (EV) battery pack and monitors the temperature, current, and voltage of the high voltage battery cell groups. GM stated that the root cause was identified as an internal failure leading to a loss of communication within the BECM and does not pose a risk to motor vehicle safety. GM further stated that the failure cannot result in a complete stall, only a reduced power mode, no start condition, or a no charge condition. GM additionally stated that if these conditions occur, the driver will be warned via a Malfunction Indicator Lamp (MIL) and/or a reduced-propulsion message in the Driver Information Center (DIC). Data received and analyzed by ODI from all sources indicates that nearly all related BECM failures caused conditions aligning with GM’s predicted outcomes. Despite the large number of warranty claims, nearly all failures were not safety-related, i.e., not a stall or reduced power mode. ODI isaware of a single minor crash and no injuries or deaths. In March 2024, GM issued Special Coverage N232432680, which was mailed to consumers, addressing BECM failures in certain MY 2016-2018 Chevrolet Volt vehicles. This special coverage provides an extension of the warranty coverage for the BECM from 8 years / 100,000 miles to 15 years / 150,000 miles for all 2016-2018 Chevrolet Volts. Additionally, GM stated that replacement components are sourced from a different supplier and not susceptible to the failure. In view of the Special Coverage issued by GM, the existing warranty coverage already in place, and the low number of safety-related occurrences, ODI is closing this Preliminary Evaluation (PE). The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011896This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010577This service bulletin advises the tech to check the wiring harness to validate that the harness is not the cause of the check engine light and to replace the EGR to correct a customer concern of MIL Illuminated.
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11008893This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006644This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006317This Preliminary information communicates assistance in locating theRear seat belt comfort guidesin the parts catalog.
- 11006290This service bulletin provides information to dealership personnel on a new refrigerant (R1234yf) for A/C service.
Every Chevrolet Volt model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.