2016 Dodge Journey
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › Journey › 2016
These records cover every 2016 Dodge Journey. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2016 Dodge Journey. Newest first.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb)…
Risk and remedy
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.
Risk and remedy
Risk
If the engine stalls, there is an increased the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the crankshaft or camshaft sensor connector, free of charge. The recall began February 8, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S89.
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize…
Risk and remedy
Risk
If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.
Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Risk and remedy
Risk
A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
Owner complaints
389 complaints19 involved a crash4 involved a fire16 injuries
What owners report most
Latest complaints
- Engine · Service brakes
My catalytic converter code keeps popping. There is a recall for the year of my car, but the 2.4L. I truly believe the 3.6L for 2016 dodge journeys should be added to this recall as I see all over online its a huge issue for that year make and model as well. Abs module- the lights in my dash and…
My catalytic converter code keeps popping. There is a recall for the year of my car, but the 2.4L. I truly believe the 3.6L for 2016 dodge journeys should be added to this recall as I see all over online its a huge issue for that year make and model as well. Abs module- the lights in my dash and code reader indicate a failing abs module. This is such a problem that the part is on back order. I believe this should also be a recall as it affects the safety of everyone on the car when the brakes aren't functioning properly and it can also affect other components of the car.
- Power train
The contact's wife owns a 2016 Dodge Journey. The vehicle lost power while depressing the accelerator pedal in the middle of an intersection and narrowly avoided being struck by an 18-wheeler. The check engine warning light and several other unknown warning lights were illuminated. The contact and…
The contact's wife owns a 2016 Dodge Journey. The vehicle lost power while depressing the accelerator pedal in the middle of an intersection and narrowly avoided being struck by an 18-wheeler. The check engine warning light and several other unknown warning lights were illuminated. The contact and his wife manually pushed the vehicle out of the intersection. Once out of the intersection, the contact attempted to drive the vehicle; however, the vehicle failed to engage while shifted in drive(D) or reverse(R). Due to the failure, the contact had a friend tow the vehicle back to the residence. The contact’s wife informed him that a week prior to the failure, the vehicle surged forward upon depression of the accelerator pedal after coming to a complete stop. The contact stated that there was an abnormal, burning odor coming from the vehicle after the failure. The contact and his wife suffered mental anguish due to the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in the recall. The failure mileage was 128,761.
- Electrical system · Service brakes · Vehicle speed control
The ABS light came on and the Brake light came on plus the traction light is on. The car will not activate cruise control or the traction control either. We have no idea when it will completely stop working and causing an accident as a result. The problem has been identified as the ABS Brake…
The ABS light came on and the Brake light came on plus the traction light is on. The car will not activate cruise control or the traction control either. We have no idea when it will completely stop working and causing an accident as a result. The problem has been identified as the ABS Brake Module by Integrity Automotive in Wylie Texas. Both Autozone and Orielly's have printed off the same codes. The lights in the dash have been on for 3 days.
- Seats › Front assembly › Head restraint
The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was parked, the driver’s side headrest exploded. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,490.
- Back over prevention › Sensing system › Camera
An authorized Dodge dealer replaced the original rearview backup camera under warranty in 2021 with Mopar replacement part 56054158AG. The replacement camera later became inoperative, displaying a black or distorted image and eventually no usable rearview image when the vehicle is shifted into…
An authorized Dodge dealer replaced the original rearview backup camera under warranty in 2021 with Mopar replacement part 56054158AG. The replacement camera later became inoperative, displaying a black or distorted image and eventually no usable rearview image when the vehicle is shifted into reverse. I later received an official FCA US owner notification for Mopar replacement camera part 56054158AG under Safety Recall 60C (NHTSA Recall 25E-052). The owner notification states that the remedy is available. Attached are the dealer's 2021 warranty repair invoice documenting installation of part 56054158AG, the FCA recall notices, and the dealer's July 2026 service record documenting that there were no active recalls associated with the vehicle. When I presented the vehicle, the owner notification, and the repair documentation to the authorized dealer, I was told there is no active recall associated with the vehicle, and the dealer documented that there were no active recalls for the vehicle at that time. As a result, the dealer did not perform the recall repair. I am concerned that owners of vehicles with recalled replacement cameras may have no clear path to obtaining the recall remedy when the replacement part is documented but no active recall is associated with the vehicle. The backup camera remains inoperative, reducing rearward visibility while backing and increasing the risk of a crash.
- Visibility/wiper
The rearview camera of my Dodge Journey, without warning, displayed an inverted screen in place of the rearview image. "A rearview image that is blank/black/blue or inverted reduces the driver's view of what is behind the vehicle, increasing the risk of a crash." I have received two safety recall…
The rearview camera of my Dodge Journey, without warning, displayed an inverted screen in place of the rearview image. "A rearview image that is blank/black/blue or inverted reduces the driver's view of what is behind the vehicle, increasing the risk of a crash." I have received two safety recall letters from FCA describing this exact issue, but the recall does not show when searching via my vehicle's VIN. I took the vehicle to a local CJDR dealership, and the rearview camera needed to be replaced.
- Engine · Service brakes, hydraulic
The contact owns a 2016 Dodge Journey. The contact stated that while driving approximately 25-30 MPH, the engine made an abnormally loud sound. The check engine and ABS warning lights were illuminated. The contact stated that the failure had progressively worsened. The vehicle was taken to an…
The contact owns a 2016 Dodge Journey. The contact stated that while driving approximately 25-30 MPH, the engine made an abnormally loud sound. The check engine and ABS warning lights were illuminated. The contact stated that the failure had progressively worsened. The vehicle was taken to an independent mechanic, where it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the driver's side of the cabin, underneath the steering wheel, was significantly hot while driving. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 116,000.
- Unknown or other
The vehicle has experienced multiple sudden and complete losses of power without warning, creating a serious safety hazard. On May 22, 2026, while driving toward a parking lot exit, the engine abruptly shut off and all electrical systems powered down. After approximately five minutes, the vehicle…
The vehicle has experienced multiple sudden and complete losses of power without warning, creating a serious safety hazard. On May 22, 2026, while driving toward a parking lot exit, the engine abruptly shut off and all electrical systems powered down. After approximately five minutes, the vehicle restarted and I was able to leave. The failed component is UNKNOWN, and the vehicle is available for inspection. This condition puts me and others at risk because the vehicle can lose all power unexpectedly while in motion, increasing the risk of a crash due to loss of propulsion and reduced control. The issue has occurred three times and taken to the dealership 3 times: May 22, 2026 – complete shutdown while driving May 27, 2026 – shutdown while reversing; vehicle would not restart and required towing June 10, 2026 – shutdown again immediately when leaving dealership There were no warning lights, messages, or prior symptoms before any failure. The vehicle has been inspected multiple times by a dealership. Each time, they reported no diagnostic trouble codes and no identified cause. The failures have not been reproduced under dealership testing conditions, despite repeated real-world occurrences, including immediately after release from service. No inspections by the manufacturer, police, or insurance representatives have occurred. Cause remains UNKNOWN. Due to the repeated, unpredictable loss of power and inability to diagnose or repair the issue, I believe the vehicle is unsafe to operate.
- Seats
Headrest deployed and won't go bac in. The vehicle was just sitting in the driveway, when we ot in we noticed the headrest out.
- Electrical system · Power train · Service brakes
The 2012-2015 Dodge Journey was previously subject to an NHTSA recall for an electronic stability control module defect producing similar ABS warning and brake-related symptoms. The 2016 model year was not included in that recall. Other 2016 Dodge Journey owners have reported the same symptoms to…
The 2012-2015 Dodge Journey was previously subject to an NHTSA recall for an electronic stability control module defect producing similar ABS warning and brake-related symptoms. The 2016 model year was not included in that recall. Other 2016 Dodge Journey owners have reported the same symptoms to consumer complaint databases and noted the gap in recall coverage. The 2018 Dodge Journey was separately recalled for a brake caliper defect affecting braking performance. The defects I experienced on this 2016 vehicle appear consistent with a documented pattern across multiple Dodge Journey model years that may warrant extending recall coverage.
- Service brakes
My abs, brake and traction light came on. I ran a code reader which indicated my abs module has failed. I called my local dodge garage and they said this is a known common issue with my year make and model, and while there is a recall for dodge trucks for this, there isn't for the journey. The part…
My abs, brake and traction light came on. I ran a code reader which indicated my abs module has failed. I called my local dodge garage and they said this is a known common issue with my year make and model, and while there is a recall for dodge trucks for this, there isn't for the journey. The part is also on backorder. I have looked on many forums and many dodge journey owners also have this issue. I use this car to get my children around and to school each day. When the weather turns, my car will no longer be safe. I am urging for this abs module to be on recall so it can get fixed, as even the dodge garage i called today confirmed the part isn't readily available due to how many dodge journeys have this issue.
- Electrical system
The air conditioner turns on by itself. When I turn it off it immediately turns itself back on. I have turned it off at least ten times repeatedly back to back and it continued to turn back on by itself. It can happen randomly sometimes, but has now become more of a problem.
- Back over prevention › Sensing system › Camera · Electrical system · Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Abs warning light
The traction control light, the service AWD light and the abs light are all on, the horn stopped working, the buttons on the steering wheel stopped working, the backup camera stopped working, the air in the back portion of the vehicle turns on randomly-and the temp to the back randomly adjusts on…
The traction control light, the service AWD light and the abs light are all on, the horn stopped working, the buttons on the steering wheel stopped working, the backup camera stopped working, the air in the back portion of the vehicle turns on randomly-and the temp to the back randomly adjusts on its own and the heated steering wheel control shuts off and doesn't work. I brought it in to the dealership to have the U49 recall completed but they said they don't have to inspect the wiring that is included into the functioning of the CAN bus system. All of these issues started within a week of each other and nothing fixes them.
- Power train
The car started making a whining noise as I was exiting the highway. Within 2 minutes, the check engine light came on. Shortly after that as I was turning right on the street to enter the parking lot, the car lost power and would not move forward. THe car just lost power in the middle of the street…
The car started making a whining noise as I was exiting the highway. Within 2 minutes, the check engine light came on. Shortly after that as I was turning right on the street to enter the parking lot, the car lost power and would not move forward. THe car just lost power in the middle of the street as I was driving. I had someone look at the car and they said the transmission pump or transmission needs to be replaced. I read there was a recall: Recall Number: S44 (NHTSA Campaign 16V-461) Affected Vehicles: The recall affects approximately 26,299 vehicles, specifically 2016 Dodge Journey models manufactured between August 17, 2015, and January 29, 2016. 2. Issue: The transmission pump may seize, resulting in a loss of hydraulic pressure. This can lead to a complete loss of motive power, increasing the risk of a crash without warning. This is exactly what happened to me but my vin doesn't come up when I enter it on the website. I think my vehicle should have been included under the recall and transmission pump replaced.
- Steering
The contact owns a 2016 Dodge Journey. The contact stated that while driving at 25 MPH and turning left, the steering wheel was extremely stiff. The contact stopped, exited the vehicle, opened the hood, and became aware that the power steering hoses were disconnected. The vehicle was towed to a…
The contact owns a 2016 Dodge Journey. The contact stated that while driving at 25 MPH and turning left, the steering wheel was extremely stiff. The contact stopped, exited the vehicle, opened the hood, and became aware that the power steering hoses were disconnected. The vehicle was towed to a local dealer to be diagnosed, and the failure was associated with NHTSA ID Number: 16V273000 (STEERING); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 147,000.
- Back over prevention › Rearview system braking
The rear view camera has become unreliable. It sometimes flickers. It sometimes is upside down. It is sometimes gray. It works properly about 10% of the time. I believe it was a significant contributor to my backing into and damaging another vehicle in a parking lot. I understand that there…
The rear view camera has become unreliable. It sometimes flickers. It sometimes is upside down. It is sometimes gray. It works properly about 10% of the time. I believe it was a significant contributor to my backing into and damaging another vehicle in a parking lot. I understand that there is a recall notification (NHTSA 25V552; Chrysler 59C) for the Dodge Journey beginning with model year 2019. This vehicle is a 2016. I am not overly concerned about the specific accident noted above but do consider this a serious risk that should be reported.
- Air bags
Air bags did not deploy during an mvc
- Engine and engine cooling · Power train
The contact owns a 2016 Dodge Journey. The contact stated that while driving 35-40 MPH, the engine started overheating. The message "Temperature High" was displayed. Additionally, the contact stated that the power windows were intermittently inoperable. While attempting to drive from a complete…
The contact owns a 2016 Dodge Journey. The contact stated that while driving 35-40 MPH, the engine started overheating. The message "Temperature High" was displayed. Additionally, the contact stated that the power windows were intermittently inoperable. While attempting to drive from a complete stop, the transmission failed to shift gears as intended. The contact stated that upon depressing the accelerator pedal while driving, the engine revved, but the vehicle failed to respond as intended. Additionally, there was a discrepancy between the instrument cluster speedometer reading and the digital speedometer reading. The vehicle was taken to Wilcox & Sons Automotive, where it was diagnosed, and determined that the water pump, the radiator, the cooling system, and the transmission needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Numbers: 16V461000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 220,000.
- Power train
I had to have my engine replaced Dan Cummins didn’t put the bolts back into my transfer case which caused me to need a new transfer case and sylnoids , now I am being told I need a new transmission.
- Power train
Started off with check engine light reaching the end of November 2025 then about a week later started to experience whining noises when accelerating, jerking and fluid started leaking. My safety and of others was put at risk because as the jerking happened out of nowhere when driving other vehicles…
Started off with check engine light reaching the end of November 2025 then about a week later started to experience whining noises when accelerating, jerking and fluid started leaking. My safety and of others was put at risk because as the jerking happened out of nowhere when driving other vehicles could of hit me from behind. I looked up to see if there was any recalls and some did show up but when i reached out to the dealer they did not respond back. Then a independent service center looked into it and on their end they also saw the recall without me mentioning it and they reached out to the dealer and they were told there was no recall.
- Power train
i have been having problems with my 2016 dodge journey crossroads loss of propulsion while accelerating and a p0841 with a whine noise. Car was made 6 /2016 door vin says it was made.
- Steering
The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was started and running, there was an abnormal popping sound coming from the vehicle. The contact exited the vehicle and noticed a puddle of fluid on the ground underneath the vehicle. The contact stated that the fluid…
The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was started and running, there was an abnormal popping sound coming from the vehicle. The contact exited the vehicle and noticed a puddle of fluid on the ground underneath the vehicle. The contact stated that the fluid was possibly power steering fluid. The contact was on the way to work, and while the vehicle was in reverse(R), there was an abnormally loud sound coming from the steering wheel. The contact stopped at an auto specialty store, and when the contact checked the power steering fluid reservoir, the reservoir was empty. The contact refilled the power steering fluid reservoir. The contact stated that later in the day the contact checked the power steering fluid reservoir was checked and was empty. There was no warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted. There was abnormal sound coming from the steering wheel, and extra effort was needed to turn the steering wheel. Upon investigation, the contact related the failure to NHTSA Campaign Number: 16V273000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
- Electrical system · Exterior lighting · Vehicle speed control
I bought the car in 2019 . Since purchasing it has had electrical issues. The AC blew hot air, the rear windows did not work, the center console usb plug caught fire, the lights on dash flicker. Dome light comes on by itself. Now the head lights flicker and go out. I have had it checked , and on…
I bought the car in 2019 . Since purchasing it has had electrical issues. The AC blew hot air, the rear windows did not work, the center console usb plug caught fire, the lights on dash flicker. Dome light comes on by itself. Now the head lights flicker and go out. I have had it checked , and on computers nothing comes up.I cannot even use cruise control because it speeds up on its own to high speeds. I contacted the dealership, I was told I was making it up, I took it in and was told they could not find anything. I have taken video, and even have numerous witnesses to this. This is just one of many issues.Three nights ago on my way home from the store all my lights went out on the highway. It was pitch black. I was lucky no one was around me and I was able to get off the near by exit without crashing. There is no recalls on my car but on the 2016 Dodge journey this is mentioned by numerous customers. I even contacted Dodge Chrysler and was told they have no records of any issues with my year make or model.
- Electrical system
The EVIC lights will turn off while driving. Doesn’t matter if it’s daylight or evening. During evening hours it poses a risk due to not seeing speed or any other lights on dashboard. The EVIC will stay on after car is shut off and key fob is moved away from vehicle causing the battery to die.
- Electrical system · Engine · Power train
As I was driving my 2016 DJ just list power.. I coast my to the side of the road. I try cranking the car up but it wouldn't crank up. So I had it towed to my house which were about 5 mins away. Please help me with my car. Vehicle would not go up small hills
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Vehicle entrapment
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or…
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Stall from Crankshaft\Camshaft Failure
On December 13, 2016, the National Highway Traffic Safety Administration (NHTSA) received recall 16V-907 from Fiat Chrysler Automobiles (FCA) that identified a safety defect involving crankshaft or camshaft sensor failures on certain 2016 Model Year Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. The failure…
On December 13, 2016, the National Highway Traffic Safety Administration (NHTSA) received recall 16V-907 from Fiat Chrysler Automobiles (FCA) that identified a safety defect involving crankshaft or camshaft sensor failures on certain 2016 Model Year Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. The failure of the crankshaft or camshaft sensor may lead to a loss of motive power (LOMP) in the recalled vehicles. Following the receipt of recall 16V-907, the Office of Defects Investigation (ODI) received 127 vehicle owner’s questionnaires (VOQ), in which consumers allege experiencing crankshaft or camshaft failures on similar vehicles not included in the recall. On July 22, 2022, this Recall Query was opened to further assess the scope, frequency, and safety consequences of the alleged defect described in the recall. During this investigation, ODI sent two information request (IR) letters to FCA. The first letter was sent on August 15, 2022, and the second on July 12, 2024. Responses to these IR letters, that included manufacturer claim data related to the alleged defect, were received on September 26, 2022, and September 6, 2024, respectively. Analysis of ODI and FCA claim data identified two failure modes relating to intermittent crankshaft and camshaft sensor loss of signal. The first failure mode involves a faulty crankshaft or camshaft electrical connector, as identified in recall 16V-907. The second failure mode involves a faulty crankshaft and/or camshaft position sensor. Both failure modes exhibit intermittent operation of the crankshaft and/or camshaft position sensor that can result in a malfunction indicator lamp (MIL), engine stall while driving, or a no start condition. For the first failure mode, the claim data indicates that the majority of failures resulted in a LOMP and occurred on vehicles covered by recall 16V-907. For the second failure mode, the claim data indicates that the majority of failures resulted in a MIL or no start condition and occurred on vehicles manufactured prior to the vehicles covered by recall 16V-907. VOQ and claim data submitted to NHTSA, involving vehicles built outside the scope of recall 16V-907, commonly do not describe a LOMP. These claims typically describe experiencing symptoms such as a MIL, Diagnostic Trouble Code (DTC) associated with crank/camshaft position sensor, and subsequent visits to a dealership. A substantially smaller percentage of the complaints allege an actual LOMP ( During production, FCA implemented multiple corrective actions to address the camshaft/camshaft sensor signal issue. The last of which was a software update that occurred in February 2016 and based on the claim data, addressed the crankshaft and/or camshaft position sensor issues that were leading to MIL or no start. For vehicles built prior to the software update, the sensor failures were normally covered under warranty. FCA’s assessment of the alleged defect is that the subject vehicles (not included in recall 16V-907) are not typically experiencing a LOMP when they have trouble with their crankshaft and/or camshaft position sensor and for that reason it does not represent a safety defect. FCA states consumers experience multiple warning signs including MIL illumination, drive quality changes, or no start conditions when a crankshaft and/or camshaft position sensor is failing. Based on ODI's analysis of the failure modes, the failure mode for vehicles not included in recall 16V-907 is unlikely to result in LOMP. The data indicates that vehicles not included in the recall experience LOMP at much lower rates than the recalled population. In addition, ODI is not aware of any related vehicle crashes or injuries in that time. Given these facts, a safety-related defect trend has not been identified at this time. Accordingly, this investigation is closed without action. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10243192Suspected engine coolant leak.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10231753Emissions recal U67 Catalytic Converter Efficiency
- 10230438Some of the above-involved vehicles may exceed NOx (Oxides of Nitrogen) emission level standards due to loss of catalytic converter efficiency
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230029Customer Complaint May Include Engine Oil Leak Or Consumption
- 10229810Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228975Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- 10228101Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10224888Evaporative Purge System Parts MIL On ? P0456: If fault code P0456 is active, contact Manuel Gandara on cell: (248) 622-8109 before performing repair service. If you do not receive a response within 15 minutes, please continue with the normal repair procedure.
- 10224699Cargo and floor cargo organizer storage bin and latch Please note that for both the cargo area bin/lid and floor cargo organizer; latches are serviceable separately. You do not need to replace the entire bin or lid for this, the following part numbers are for the cover latches: 1CB78DK7AA 1CB78XDVAA Failure to follow this could result in a dealer chargeback
- 10224686Console, Overhead For concerns with the Overhead Sunglass Bin (regardless of LED or incandescent lighting), please contact: Marco Rodriguez at (248) 941-8623 prior to replacing the component. If you do not receive a response within 15 minutes, please continue with normal repair procedure.
- 10224666Powertrain Diagnostic And System Enhancements
- 10224612Body Control Module (BCM) Re-configure This bulletin involves re-configuring the BCM. The customer may describe the headlamps appear more yellow than white.
- 10224075Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- 10224063Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2012-2018 Dodge Journey (JC) and 2012-2014 Dodge Avenger/Chrysler 200 (JS) (Rev. A)
- 10224057Warranty Bulletin D-20-16 (X84) Active Head Restraint - Select 2010-2018 Dodge Journey (JC) and 2010-2014 Dodge Avenger/Chrysler 200 (JS)
- 10224022(Rev. A) Power Inverter Load Ratings
- 10223987Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10223858Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A for an exchange or 05064993A for a new part replacement. Prior to replacing parts, Please contact Leony Gonzalez at cell (248) 736-1267 or Reggie Phillips at cell (678) 330-0255. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair.~ Issue 3; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Reggie Phillips at cell (678) 330-0255. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~ ~______________________________________~ Contact Us at CAGRIS@Chrysler.com for feedback related ONLY to this GPOP Tech Tip. DO NOT email regarding repair procedures unrelated to this Tech Tip or part order inquires. Please include the Part Number (s) and Tech Tip Part Description of the Tech Tip you are referencing for our tracking system.
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