2013 Ford C-Max Energi
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › C-Max Energi › 2013
These records cover every 2013 Ford C-Max Energi. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2013 Ford C-Max Energi. Newest first.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle…
Risk and remedy
Risk
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
Remedy
Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
Owner complaints
50 complaints2 involved a crash3 involved a fire2 injuries
What owners report most
Latest complaints
- Back over prevention
The contact owns a 2013 Ford C-Max Energi. The contact stated while reversing, the back over prevention camera displayed the image upside down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.
- Power train · Suspension
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the…
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving 30 MPH, there was a grinding sound coming from underneath the vehicle; followed by the vehicle shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the front axle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there were no recalls for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 73,000.
- Power train
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.…
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated after contacting NHTSA, the dealer was able to locate the parts and repair the recall.
- Power train › Automatic transmission
The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure…
The contact owns a 2013 Ford C-Max Energi. The contact stated that while driving 60 MPH, the transmission inadvertently downshifted. The vehicle was taken to the dealer, where it was determined that the rear bearings needed to be replaced. The dealer replaced the rear bearings; however, the failure recurred. The vehicle was then taken to Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879) where it was diagnosed with transmission failure. The contact related the failure to Technical Service Bulletin: 14B07. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 350,000.
- Steering
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving approximately 30 MPH, the steering wheel locked up. The contact stated that it was difficult to turn the steering wheel. The contact received help from her passenger to pull off the road. The contact stopped and turned off…
The contact owns a 2013 Ford C-Max Energi. The contact stated while driving approximately 30 MPH, the steering wheel locked up. The contact stated that it was difficult to turn the steering wheel. The contact received help from her passenger to pull off the road. The contact stopped and turned off and restarted the vehicle and the power steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact stated that she had stopped driving the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
- Power train
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.…
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a message appeared on the screen indicating an unknown fault. The contact stated that while driving, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic however, the mechanic declined to diagnose the vehicle and advised the contact to take the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified. VIN tool confirms part not available. The failure mileage was unavailable.
- Unknown or other
The contact owns a 2013 Ford C-MAX Energi. The contact stated that while driving at various speeds, a message to Stop Safely was displayed. The contact stated that the vehicle would slow independently and lose motive power. The contact stated that the failure occurred approximately every 6-months.…
The contact owns a 2013 Ford C-MAX Energi. The contact stated that while driving at various speeds, a message to Stop Safely was displayed. The contact stated that the vehicle would slow independently and lose motive power. The contact stated that the failure occurred approximately every 6-months. The contact stated that during the failure, the contact would pull over and restart the vehicle after a few minutes before resuming normal driving. The contact took her vehicle to the dealer and was informed that the mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure and the contact was referred to the NHTSA for assistance. The failure mileage was 121,000.
- Power train
TL* the contact owns a 2013 ford c-max energi. The contact stated that while driving approximately 40-50 mph, there was an abnormally loud sound coming from under the hood of the vehicle. The contact stated that there was no warning light before or after the failure occurred. The vehicle was taken…
TL* the contact owns a 2013 ford c-max energi. The contact stated that while driving approximately 40-50 mph, there was an abnormally loud sound coming from under the hood of the vehicle. The contact stated that there was no warning light before or after the failure occurred. The vehicle was taken to an unknown dealer to be diagnosed. The mechanic stated that the transmission bearing failed, which caused the transmission fluid to leak from the vehicle. The contact performed his own inspection and noticed the bearing had created a hole in the transmission. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 152,000.
- Electrical system
TL* the contact owns a 2013 ford c-max energi. The contact stated while driving at 10 mph and making a turn, water came in contact with the battery. The vehicle stopped after the battery was saturated. The vehicle was taken to roswell ford (821 n main st, roswell, nm 88201: (888 881-7087)) where it…
TL* the contact owns a 2013 ford c-max energi. The contact stated while driving at 10 mph and making a turn, water came in contact with the battery. The vehicle stopped after the battery was saturated. The vehicle was taken to roswell ford (821 n main st, roswell, nm 88201: (888 881-7087)) where it was confirmed that eh battery needed replacement but the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 57,000. The vin was not available.
- Wheels
Consistent rolling noise heard while driving. Wheel bearings on both rear wheels needed replaced at 57,500 miles.
- Electrical system · Steering
Power steering went out while in motion in a parking lot. Car was less than 2,000 miles outside of warranty. Poor design of column that had been recalled on similar vehicles caused shorts throughout the electrical system. This resulted in three pages worth of system errors when checked. $2,000 to repair. No shorts since replacement of faulty part.
- Electrical system
I charger was recalled in august 2018. The replacement part IS noy available. I cannot charge my car without risking a fire.
- Electrical system
2013 ford c-max energi. Consumer writes in regards to failed charging cable. Consumer IS seeking reimbursement for cable purchased prior to recall. *Ld *js
- Steering
While driving the car to the grocery store, a warning light appeared on the dashboard that stated power steering system failure. The steering intermittently locked up but with significant effort, I was able to steer the vehicle.
- Engine
Re: power cord for hybrid charging system. It IS faulty and dangerous! safetyrecall #: 18s24. nhtsa recall: 18v-592 I purchased a vehicle (used) locally from a ford dealership-mullinax ford in north palm beach fl. unfortunately the power cord was not with the vehicle and they had to…
Re: power cord for hybrid charging system. It IS faulty and dangerous! safetyrecall #: 18s24. nhtsa recall: 18v-592 I purchased a vehicle (used) locally from a ford dealership-mullinax ford in north palm beach fl. unfortunately the power cord was not with the vehicle and they had to contact the dealership it came from, and georgia, to send a power cord. as it turns out that power cord IS faulty from day one. It overheats in just minutes. I complained to the dealership many times, brought the vehicle in and they confirmed the power cord was indeed faulty. they had first said they would contact ford and would cover it. Well they lied and did not cover it. And I'm stuck with paying for an expensive vehicle that I cannot charge, paid extra to have a ford certified, so I then could pay even more to have an extended warranty. None of which covers this faulty power cord the one that probably did not even come with the vehicle. Then, I have received not one but two notices from the ford corporation stating there's a recall on the cords, great I thought. Well, they still are not providing me with a new safe and functioning cord! Nothing from ford, and nothing from the dealership who, according to a person I spoke with at ford, I was told that they had already repaired my vehicle. That IS a blatant lie! I took it in a second time per their request, and he still would not repair or replace my cord. I spent extra money having an electrician to my house and ran another power lead out to where my car IS and found that indeed it was the cord. through my online research I have found that many homes and garages have been burnt down because of these faulty cords! can you please explain to me how florida can get away with this, and the local dealerships can screw the public like this? Putting us in danger? selling extended warrantees are not honoring them?
- Steering
I was driving to work one night down a residential street and suddenly lost power steering. The wrench light came on and a message displayed about the power steering. Luckily I wasn't on a busy street so I coasted to the side of the road and called a tow truck. When the tow truck arrived I turned…
I was driving to work one night down a residential street and suddenly lost power steering. The wrench light came on and a message displayed about the power steering. Luckily I wasn't on a busy street so I coasted to the side of the road and called a tow truck. When the tow truck arrived I turned the car back on and the power steering was working like nothing happened. The service light and message were no longer there. I still had the car towed to the ford dealer and was told there IS no problem with the power steering. That if it happens again try and get to a shop while the service light IS on so they can see what code pops up. I was lucky that I was the only person traveling on that road and my rate of speed wasn't that high. If the problem would have happened on a highway or a busier intersection it could have been fatal.
- Electrical system
The car IS completely dead. No lights and will not start. This IS the forth time and the dealer does not know how to fix the problem
- Unknown or other
Ford issued a recall in august 2018 with still no remedy available. This IS a long time and I'D like a fix soon.
- Electrical system
Stereo system fails into an unresponsive state. The radio will remain on and emit sound even when car IS shut off. This puts a drains the battery and will make it impossible to start after sitting for a day or two.
- Electrical system · Unknown or other
Hello my 12V battery IS discharging suddenly and without reason. The battery has been replaced and the fault returns. According to tsb 15-0089, when replacing the battery in the 2013 car, the electronic module should be replaced. The dealer never performed this step, the ford motor company does…
Hello my 12V battery IS discharging suddenly and without reason. The battery has been replaced and the fault returns. According to tsb 15-0089, when replacing the battery in the 2013 car, the electronic module should be replaced. The dealer never performed this step, the ford motor company does not take responsibility for the dealer. I'm afraid that eventually my car will burn. this faulty electronic module (modem or telemetrics) IS located near the high voltage lion battery. please help . I mention that ford recommends not to connect the charging cable due to the possibility of fire. greetings (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6)
- Electrical system · Equipment
TL* the contact owns a 2013 ford c-max energi. The contact stated that the convenience charge cord overheated. The contact received notification of nhtsa campaign number: 18v592000 (equipment); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a…
TL* the contact owns a 2013 ford c-max energi. The contact stated that the convenience charge cord overheated. The contact received notification of nhtsa campaign number: 18v592000 (equipment); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hansel ford (3075 corby ave, santa rosa, ca 95407, (707) 623-1426) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was made aware of the failure by the dealer. The failure mileage was 50,000. Vin tool confirms parts not available. *Dt*jb
- Steering
Power steering warning light came on and power steering quit while driving in the middle of turn. It came back on after stopping the car and turning off the ignition. it almost caused a wreck. This IS very dangerous.
- Steering
I started the car and the power steering was not functioning. I could barely move the steering wheel. the power steering message appeared and steering wheel remained impossible to turn. I tried to drive it in my driveway, but the power steering would not reset itself. I turned car off and then it…
I started the car and the power steering was not functioning. I could barely move the steering wheel. the power steering message appeared and steering wheel remained impossible to turn. I tried to drive it in my driveway, but the power steering would not reset itself. I turned car off and then it reset. It happened several times over a few months. Took it to dealer and they indicated the steering gear failed their test. The electronic steering guide had to be replaced at the cost of $2200 for a car with 70,000 miles. Searched online complaints and other cmax owners have reported a similar problem.contacted the ford executive office and they helped cover some of the cost. This problem should be recalled since it impacts the safety of driver while operating the car. I am lucky it did not open while I was driving on the highway.
- Unknown or other
Car was plugged in to charge overnight in the garage. Early the next morning, the garage was on fire. Car burned to the ground. Investigation points towards the charging car as the cause of the fire.
- Electrical system
We have used the supplied utility 120V charging cable since we acquired the car to charge it at home. recently, I noticed that the utility cable plug was melted and the weatherproof socket fixture plastic housing was burnt I changed the unit to a different outdoor outlet. It burned that outlet so…
We have used the supplied utility 120V charging cable since we acquired the car to charge it at home. recently, I noticed that the utility cable plug was melted and the weatherproof socket fixture plastic housing was burnt I changed the unit to a different outdoor outlet. It burned that outlet so badly that it's gfci was tripped and could not be reset. Fearing a possible house fire, I stopped using the cord. I reported it to our ford dealer as a hazardous product defect. Out of warranty was the reply. I do not know where the electrical rate limiting circuitry IS in the system, but I strongly suspect that during charging, the car now draws more wattage (1600-1700w, less than a powerful hairdryer) than the cable unit IS rated at (1440w, per it's labeling), and this discrepancy over many many hours of continuous load has led to the failure. The service manager at the dealership said this was the third such failure he has personally seen. That IS one dealership out of the nationwide ford network, implying 1000's of these failures may have occurred. It IS a very serious condition, which could lead to a house fire and should be investigated and recalled, in my view.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
- Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with…
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V-643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10204994Online automotive service information system for March 2016
- 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10168790Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and Emission Diagnosis (PC/ED) Manual for the referenced DTCs, incorrect results may be obtained due to an internal powertrain control module (PCM) software conflict. In order to make sure the PPT provides accurate results, immediately prior to step HX22, make sure the fuel door is fully latched and then press the fuel door release button. Keep the door open while completing HX22, then fully latch again, prior to continuing the remainder of testing
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10153935Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10144195Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10143089Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB) orientation. The other method is to observe the braided protective sleeves that are installed on the hoses. The longer, nylon sleeve is on the inboard hose and should be attached to the tube that is closest to the driver's side. The shorter, fabric sleeve in on the outboard hose and should be installed to the tube that is closer to the passenger's side.
- 10109018Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
- 10095781Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 MKX and 2017 continental vehicles operating with a 3G tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2G networks were decommissioned on 16-jan-2017. If the 3G tcu was operating on a 2G network, it will not automatically attempt to reconnect to the replacement 3G network. To correct, reset the tcu by removing its power fuse for 5 minutes. If the concern IS still present, follow normal diagnostics in workshop manual (wsm), section 415-00. Refer to pts oasis home page for tcu version identification. For claiming, use causal part 14g229 and applicable labor operations in section 10 of the service labor time standards (slts) manual.
- 10058456Ford: the battery energy control module (becm) needs reprogramming to latest calibration to reset diagnostic trouble code (dtc) p0b13 after connecting to electric charging station. Model 2013-15 c-max phev, fusion phev.
- 10058325Ford: a 12 volt battery will discharge on certain vehicles. Model 2013-14 c-max energi.
- 10058266Tsb contains owner notification letter. Select document search button below. Ford 2013-2014 c-max hybrid: customer satisfaction program regarding 12volt battery test and module software update.
- 10058109Ford: after four wheel flat towing behind recreational vehicle, vehicle may experience discharged of 12 volt battery and/or service advance trac cluster message. Model 2013-14 c-max hybrid or energi.
- 10058094This tsb contains owners letter. See document search button. Ford my/ford lincoln 2011-2014 model year vehicles equipped with sync and myford/my lincoln touch. Warranty extension covering accessory protocol interface module software and hardware.
- 10057866Ford: potential driving issues occur when using aftermarket devices for vehicles with smart data link connector (sdlc) and to check for aftermarket devices and disconnect them from data link connectors and retest for codes prior to diagnostics. Model 2012-14 focus electric, 2013-14 c-max hybrid/energi.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10057731Ford: vehicles are experiencing a delay opening or stuck closed on the fuel door after release button on center console IS pressed. Model 2013-14 c-max energi, fusion energi.
- 10056699Ford: an intermittent noise IS heard mostly at specific speeds, rpm ranges, and vehicle loads, when engine IS running and noise IS loud, low frequency, and droning powertrain type, while driving up a grade or hill. Model 2013-14 c-max.
- 10056697Ford: see document search button for owner letter. On some vehicles, the 12 volt battery IS experience a discharge and to correct this issue, a service procedure has been provided. Model 2013-14 c-max.
- 10055363Ford: vehicle drift left at low speed regenerative braking and tires need inspecting and inflated for cold pressure correction, per manual. Model 2013-2014 c-max hybrid, energi.
- 10055312Ford: some model vehicles manual for powertrain control/emission diagnostic (pc/ed) has been updated regarding improved cooling fan circuit due to a lack of air conditioning, a malfunctioning indicator lamp (mil) and overheating.
- 10055057Ford: the body control module (bcm) could have low voltage from poor ground, causing an intermittent, erratic operation of several components, if diagnostic trouble code (dtc) IS present. Model 2013 c-max, 2013-2014 escape, focus.
- 10055015Lincoln/ford: on some vehicles, the illumination of the wrench lamp and/or red triangle lamp, the check engine lamp IS accompanied with various diagnostic trouble codes (dtcs) and service procedures updates. Model 2013 c-max, fusion, MKZ.
- 10054992Ford: some vehicles may have a broken latch or the latch housing IS cracked. Model 2013 c-max, 2013-2014 escape.
- 10054973Ford: when attempting to eject the compact disc (cd), it would stick in player. Model 2013 c-max, 2013-2014 escape.
- 10054957Ford: a message indicating sirus update stuck at 0% status, where radio fails to turn on, and cd fails to eject with message saying no disk; a software solution to issues IS being developed. Model 2013 c-max, f-super duty.
- 10054810Ford/lincoln: the wrench lamp (hybrids) or service engine soon lamp (energi) will illuminate when using engine block heater and lamps turn off within no more than three drive cycles after unplugging engine block heater. Model 2013-2014 c-max, fusion, MKZ hybrid/energi.
- 10054756Ford: the high voltage battery, fails to charge, when using either 120 volt level 1 electric vehicle service equipment (evse) or the 240V level 2 evse and may need becm reprogrammed and recalibrated. Model 2013 c-max, 2013-2014 fusion.
- 10054560Ford: after being fully charged, the EV range may be displayed and distance to empty feature IS similar to conventional gasoline vehicle and how vehicle was driven prior to charging battery. Model 2012-2014 focus electric, 2013 c-max energi, 2013-2014 fusion energi.
- 10054558Ford: some vehicles can have a poor ground that causes low voltage in body control module (bcm) that leads to erratic, intermittent operation of several electrical components and ground circuits need to be checked. Model 2013 c-max, 2013-2014 escape, focus.
- 10054353Ford: the compact disc (cd), when trying to eject, would become stuck and possibly need to be removed and/or repaired, after problem has been found. Model 2013 c-max.
- 10054343Ford: powertrain/transaxle whine, thumping or clunking or tipping in or out of throttle or a tactile vibration, whenever braking IS due to foreign object lodged in powertrain mounts. Model 2013 c-max, 2013-2014 fusion, MKZ.
- 10053484Ford: on some vehicles, diagnostic trouble codes (dtcs) are stored in powertrain control module memory, and using remote start feature, would have crank no start or stall, shortly after vehicle has been driven. Models 2013 c-max, focus, escape.
- 10053481Ford: on some vehicles, a diagnostic trouble codes (dtc) appears regarding vehicle being plugged in, due to possible high voltage battery IS not charging. Models 2013 c-max, fusion.
- 10053477Ford/lincoln: when vehicle IS left unattended for hours in cold weather temperatures, on some vehicles, battery fails to maintain a charge or becomes discharged when operated at maximum electrical loads for short cycle drive. Models 2013 c-max, fusion, MKZ.
- 10053476Lincoln\ford: check engine lamp and/or wrench lamp illuminates and accompanied by various diagnostic trouble codes, on some vehicles. Models 2013 MKZ, c-max, fusion.
- 10053471Ford:lincoln: on some vehicles, there are various related concerns about the sync features, such as sync features inoperative, lack of or slow response to phone and voice button operation. Models 2012-2013 focus, e-series, edge, expedition, fusion, explorer, F-150, F-250, navigator, 2013-2014 flex, 2012-2014 fiesta, mustang, 2013 escape, c-max, taurus, 2012 MKZ.
- 10053460Lincoln/ford: due to various diagnostic trouble codes, some vehicles may experience electrical concerns or various drivability issues such a possible intrusion of water in connectors. Models 2013 c-max, fusion/mkz hybrid/energi.
- 10053457Ford: on some vehicles, with mytouch, my experience displayed time jumping or audio popping during initial ignition on cycle, or slow navigation calculations, due to amount of data, within size of contact list, creating processing problem for module during key on cycle. Models 2011-2013. No model listed.
- 10053454Ford: there IS an issue, on some vehicles with myford touch, where radio fails to come on, message saying sirus update IS stuck, cd fails to eject with message no disk; software IS being permanent developed to correct problem. Models 2013 f-super duty, c max.
Every Ford C-Max Energi model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.