2014 Ford C-Max Energi
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › C-Max Energi › 2014
These records cover every 2014 Ford C-Max Energi. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
30 complaints1 involved a fire
What owners report most
Latest complaints
- Back over prevention
The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for…
The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 110,700.
- Power train
The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to…
The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, who confirmed a transmission failure to the contact. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Structure › Interior panels › Door
The contact owns a 2014 Ford C-MAX Energi. The contact stated the front driver’s seat power seat was stuck in the reclined position. The contact took the vehicle to a local dealer to be repaired. The vehicle was returned, and the contact became aware that the rear driver’s side door panel was…
The contact owns a 2014 Ford C-MAX Energi. The contact stated the front driver’s seat power seat was stuck in the reclined position. The contact took the vehicle to a local dealer to be repaired. The vehicle was returned, and the contact became aware that the rear driver’s side door panel was loose, causing the door to not open properly. The contact took the vehicle to the local dealer who diagnosed that the door panel was damaged and need to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
- Electrical system
2014 ford c-max energi. Consumer writes in regards to defective charging cord for vehicle. *Ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. *Js *js
- Wheels
My daughter drove the 2014 ford c max to pick up my younger daughter and had a blowout with her tire on june 26, 2019. She heard the front tire popped and had to merge from the left lane to the right shoulder. The sidewall had a hole and wasn't able to fix so had to call the tow truck. This…
My daughter drove the 2014 ford c max to pick up my younger daughter and had a blowout with her tire on june 26, 2019. She heard the front tire popped and had to merge from the left lane to the right shoulder. The sidewall had a hole and wasn't able to fix so had to call the tow truck. This occurred on highway 4 which didn't have any road construction and she didn't run over anything. I am concerned with the integrity of the tires. The mileage IS 43600 and the treads are still good. I've replaced two tires since even treads need to be paired up. two new tires in the front and the original tires on the rear. I've kept the third tire for future use. hearing the whole fact from my daughter am concerned of the original tires as well as the new tires since replaced with the same brand. the brand IS michelin energy saver.
- Electrical system · Equipment
TL* the contact owns a 2014 ford c-max energi. The contact stated that the electrical system warning indicator illuminated. The vehicle was serviced per nhtsa campaign number: 18v592000 (equipment). The vehicle was serviced at ed butts ford (1515 n hacienda blvd, la puente, ca 91744, (800)…
TL* the contact owns a 2014 ford c-max energi. The contact stated that the electrical system warning indicator illuminated. The vehicle was serviced per nhtsa campaign number: 18v592000 (equipment). The vehicle was serviced at ed butts ford (1515 n hacienda blvd, la puente, ca 91744, (800) 960-3673), but the remedy failed to repair the vehicle. The contact mentioned that the electrical system warning indicator illuminated after the recall repair. The vehicle was supposed to get an "as" cord; however, the mechanic installed an "ah" cord instead. The manufacturer was made aware of the failure. The failure mileage was 23,000.
- Electrical system
I still have not received a notice from ford that the recall 18v-592 parts are in stock to replace the recharger cord. I was notified originally on sept 2018 but now 6 months later no notification of parts available. The car cannot be charged using 110V power as ford recall notice said to quit using the defective charge cord.
- Electrical system
TL* the contact owns a 2014 ford c-max energi. The contact stated that the recall notice for nhtsa campaign number: 18v592000(electrical system) was received in september of 2018. After contacting the dealer (tuttle click ford, 9501 research dr, irvin, ca), the contact was informed that the parts…
TL* the contact owns a 2014 ford c-max energi. The contact stated that the recall notice for nhtsa campaign number: 18v592000(electrical system) was received in september of 2018. After contacting the dealer (tuttle click ford, 9501 research dr, irvin, ca), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was notified. The contact had not experienced a failure. Vin tool confirms parts not available.
- Power train · Unknown or other
The transmission went out and based on research ford claimed the transmission problem was fixed for the 2013 model. ford does not acknowledge any further transmission problem but when I contacted the corporate office they did not refuse to replace it completely without cost.*bf
- Electrical system · Structure › Body
I bought this vehicle used in march of 2018. The 12 volt battery has completely drained numerous times the first month I owned it. About 10 - 12 times. Finally in april of 2018 I replaced the 12 volt batter to the tune of $155.00. I thought this would take care of the problem. It did for a few…
I bought this vehicle used in march of 2018. The 12 volt battery has completely drained numerous times the first month I owned it. About 10 - 12 times. Finally in april of 2018 I replaced the 12 volt batter to the tune of $155.00. I thought this would take care of the problem. It did for a few weeks. Then I would get up to leave for work and my battery would be dead again. I have been averaging 3-4 jumps a week to get car running. The battery was replaced yet again in july 2018. This week I have had to jump my car a total of 6 times in 5 days. I have been late to work twice. And two of the mornings the car did start it had been on the battery charger overnight. I was able to get to work these two mornings, but 4 hours later when I went out to go to lunch the battery was dead again.i am typing this on my lunch hour as I sit at my desk. Car IS dead again and I can't leave. I read all the issues other owners are having that are just like mine and do not know why ford has refused to issue a recall. I have to carry around jumper cables and a battery charger in my car and hope someone comes along to assist me. This car IS unreliable. Then november 17 when we were in branson, mo for thanksgiving the rear tailgate latch failed. It has not worked since. I understand another of ford's issues. We have adjusted the rear bumper pads per ford's recommendation for that issue.it did not help. Now I have to take it in the ford dealer on 12/15 and have that replaced to the tune of $358.00. How can they get away with issues with no accountability?
- Steering
After 3 days sitting on my driveway, this morning I went to start the car and noticed a warning on the screen "power steering assist fault". I tried to back out to the street, but the power steering remained un-maneuverable. online search found out there had been a lot of reports for the very same issue on focus, c-max, and fusion. it appears this IS a known issue not unique to my car.
- Electrical system
I now find that the charger for the car battery was recalled about 6 weeks ago and there IS no replacement available as yet. the charger IS supposed to add 18 miles to the battery but last time I plugged it in while parked in front of my house, overnight (about 10 hours) it took 10 mgw, and charged for one mile. and the charger was hot. It was plugged directly into a wall socket outside my house.
- Engine
TL* the contact owns a 2014 ford c-max energi. While driving 65 mph, the "stop safely now" message appeared and the vehicle stalled. The contact was able to restart the vehicle. Alhambra ford in alhambra, california was made aware of the failure and requested that the vehicle be brought in for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
- Service brakes
Ford certified the c-max as being tow-able 4 wheels down behind a motorhome. their instructions state that the ignition should "off". in this state the brakes should not be active (unpowered). the problem IS they sporadically become active (powered) then return to inactive for no apparent…
Ford certified the c-max as being tow-able 4 wheels down behind a motorhome. their instructions state that the ignition should "off". in this state the brakes should not be active (unpowered). the problem IS they sporadically become active (powered) then return to inactive for no apparent reason. with this happening there IS no way to properly set a supplemental braking unit. sometimes you are over breaking and other times not braking at all. it IS very dangerous and caused me brake lockup three times on a major highway where I could not pull over. this episode destroyed a brand new set of tires. ford IS well aware of this issue but they refuse to recognize it. I even paid a ford dealer to upgrade my firmware in the hope that would fix the issue. it did not! I also replaced my supplemental brake unit with another brand with the exact same result. I don't believe the solution IS really that difficult, either the c-max brakes should be active or inactive when the ignition IS 'off' and the vehicle IS in motion. bouncing between those states IS extremely dangerous.
- Electrical system · Fuel/propulsion system
Received a "stop safely now" dash indicator light while driving on a city street approaching an intersection. Car began losing power and I applied the brake to stop prior to intersection. Placed the car in park and attempted to turn vehicle off, but car did not respond or power down. Accessory…
Received a "stop safely now" dash indicator light while driving on a city street approaching an intersection. Car began losing power and I applied the brake to stop prior to intersection. Placed the car in park and attempted to turn vehicle off, but car did not respond or power down. Accessory items were still functioning in car, but unable to get the car to switch into gear and drive. Eventually, placed the car in neutral and pushed vehicle into a parking lot. After 10 minutes I was able to turn the car off and on, but still unable to get the vehicle to go into motion. Having vehicle towed to ford dealership.
- Electrical system
120 volt convenience charging cord heats up >150 degrees f while charging, as checked by a digital thermometer, resulting in browning of the electrical outlet (picture enclosed). outlet IS a standard 120volt 15amp gfci outlet with nothing else connected. Tested on a different outlet with similar results picture enclosed).*dt *js
- Fuel/propulsion system
The portable charger wall plug melted while charging. The plastic melted and was too hot to touch. This was after two hours of charging an empty battery. Ford IS not replacing it under warranty, IS it IS just outside 3 years.
- Power train
The car did the same thing this morning, 7/14/2017, slipped out of gear on the down grade in low. I just filed a reported of 2 other instances over the past 2 months of the same nature yesterday 7/13/2017. I also reported to our local ford agency this morning ( autonation ford in torrence, ca). it was suggested that the next time this happens have it towed in and let them check the computer.
- Structure › Body
There IS a recall on door latch. Ford IS making it impossible to get my car fixed because they will not allow the dealerdhip to order more than one set of parts at a time. The dealership must complete one work order before the next car's parts can be ordered, making it essentially impossible to make an appointment to get the recall issue resolved.
- Latches/locks/linkages › Doors › Latch
TL* the contact owns a 2014 ford c-max energi. While driving 40 mph, the latches failed and all four of the doors opened independently. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the latches failed and needed to be replaced. The dealer also…
TL* the contact owns a 2014 ford c-max energi. While driving 40 mph, the latches failed and all four of the doors opened independently. The failure recurred multiple times. The vehicle was taken to a dealer where it was diagnosed that the latches failed and needed to be replaced. The dealer also stated that they could only perform the repair with another defective part because the manufacturer had not provided the correct parts to conduct the recall repair. The vehicle was repaired, but the failure recurred due to the faulty repair parts. The manufacturer was made aware of the issue and stated that the vin was included in nhtsa campaign number: 16v643000 (latches/locks/linkages). The approximate failure mileage was 13,000.
- Electrical system
We have noticed a temperature problem when charging with our ford supplied 120 volt evse fm58-10b706ae, manufacture date: 14122, for our 2014 ford c-max-energi, with 29,100 miles. on august 24, 2016, I did some initial temperature testing on with an infrared thermometer. the highest recorded…
We have noticed a temperature problem when charging with our ford supplied 120 volt evse fm58-10b706ae, manufacture date: 14122, for our 2014 ford c-max-energi, with 29,100 miles. on august 24, 2016, I did some initial temperature testing on with an infrared thermometer. the highest recorded temperature on the outside of the plug indicated 192.2 degrees. while attempting to record amperage at the outlet the 15 amp rated tester began to melt. we had the car and evse in with our local ford dealer on august 25, 2016 and september 13, 2016 to be checked. After being checked and having a repair made to the vehicle we were told that the evse was warm but nothing wrong with it because it charged the vehicle. We were also told that if we were concerned then we shouldn't leave it charging unattended. we stopped using the ford supplied evse. on february 7, 2017, I took the time to record the information below. the highest temperature areas are on the plug and wire cable just below the plug. timedurationplug temperatureline (hot) blade temperaturevoltage at outletamperage at outletamperage at carhertz 6:45 pm00:005250120.80060 6:46 pm00:01547412112.11260 7:05 pm00:2093157120.71211.960 7:15 pm00:30119192120.611.911.860 8:00 pm01:15118178120.81211.860 8:30 pm01:45110175121.61211.960 9:00 pm02:15115206120.41211.960 9:40 pm02:55114176121.61211.960 testing conducted on a dedicated 20 amp circuit with a single 20 amp duplex outlet connect at circuit panel via 24" 12 gauge copper wire. amperage measured using a digital clamp ammeter. voltage measured using a digital voltage meter with direct contact probes. hertz measured using a digital hertz meter with direct contact probes. temperature measured using a digital thermometer with direct contact probe. ambient temperature was 50 degrees.
- Engine · Engine and engine cooling › Cooling system › Radiator assembly · Latches/locks/linkages › Doors › Latch
TL* the contact owns a 2014 ford c-max energi hybrid. While driving 35 mph, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the rods and pistons fractured and caused the engine to fail. As a result, the engine needed to be replaced. The vehicle…
TL* the contact owns a 2014 ford c-max energi hybrid. While driving 35 mph, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the rods and pistons fractured and caused the engine to fail. As a result, the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the failure. The failure mileage was 52,000. .....Updated 10/13/16 *bf the consumer stated the radiator needed to be replaced. The driver's side door opened while driving. the consumer requested to have the vehicle replaced or repurchased. Updated 09/20/2017*js
- Electrical system
TL* the contact owns a 2014 ford c-max energi. The contact stated that the vehicle was plugged in and recharging in the garage. Two hours later, an extensive fire erupted from the charge cord. The fire department was able to extinguish the flames. The dealer tested the vehicle and stated that the…
TL* the contact owns a 2014 ford c-max energi. The contact stated that the vehicle was plugged in and recharging in the garage. Two hours later, an extensive fire erupted from the charge cord. The fire department was able to extinguish the flames. The dealer tested the vehicle and stated that the charge cord overheated. The manufacturer was notified of the failure and sent a technician, but was not able to determine the specific cause of the failure. The vehicle was inspected by a dealer and the insurance adjuster. The cosmetic damages were repaired, but the contact was unable to determine if the failure would recur. The vin and failure mileage were not available.
- Electrical system
The charge housing cap fell off. dealer says it affects the charging capacity $500 cheap crap!!!! it did not even last 2-years!!!! how can u abuse it when all u do IS push a button!! never more... A ford!!!
- Electrical system
We get a "fault in charging" error message when we try to charge the vehicle
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
- Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with…
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V-643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10235323Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles.
- 10216851Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.
- 10204994Online automotive service information system for March 2016
- 10204043Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
- 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10172972SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
- 10168790Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and Emission Diagnosis (PC/ED) Manual for the referenced DTCs, incorrect results may be obtained due to an internal powertrain control module (PCM) software conflict. In order to make sure the PPT provides accurate results, immediately prior to step HX22, make sure the fuel door is fully latched and then press the fuel door release button. Keep the door open while completing HX22, then fully latch again, prior to continuing the remainder of testing
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10153935Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10144195Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10143089Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB) orientation. The other method is to observe the braided protective sleeves that are installed on the hoses. The longer, nylon sleeve is on the inboard hose and should be attached to the tube that is closest to the driver's side. The shorter, fabric sleeve in on the outboard hose and should be installed to the tube that is closer to the passenger's side.
- 10109018Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
- 10095781Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 MKX and 2017 continental vehicles operating with a 3G tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2G networks were decommissioned on 16-jan-2017. If the 3G tcu was operating on a 2G network, it will not automatically attempt to reconnect to the replacement 3G network. To correct, reset the tcu by removing its power fuse for 5 minutes. If the concern IS still present, follow normal diagnostics in workshop manual (wsm), section 415-00. Refer to pts oasis home page for tcu version identification. For claiming, use causal part 14g229 and applicable labor operations in section 10 of the service labor time standards (slts) manual.
- 10058456Ford: the battery energy control module (becm) needs reprogramming to latest calibration to reset diagnostic trouble code (dtc) p0b13 after connecting to electric charging station. Model 2013-15 c-max phev, fusion phev.
- 10058325Ford: a 12 volt battery will discharge on certain vehicles. Model 2013-14 c-max energi.
- 10058266Tsb contains owner notification letter. Select document search button below. Ford 2013-2014 c-max hybrid: customer satisfaction program regarding 12volt battery test and module software update.
- 10058109Ford: after four wheel flat towing behind recreational vehicle, vehicle may experience discharged of 12 volt battery and/or service advance trac cluster message. Model 2013-14 c-max hybrid or energi.
- 10057866Ford: potential driving issues occur when using aftermarket devices for vehicles with smart data link connector (sdlc) and to check for aftermarket devices and disconnect them from data link connectors and retest for codes prior to diagnostics. Model 2012-14 focus electric, 2013-14 c-max hybrid/energi.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10057731Ford: vehicles are experiencing a delay opening or stuck closed on the fuel door after release button on center console IS pressed. Model 2013-14 c-max energi, fusion energi.
- 10056699Ford: an intermittent noise IS heard mostly at specific speeds, rpm ranges, and vehicle loads, when engine IS running and noise IS loud, low frequency, and droning powertrain type, while driving up a grade or hill. Model 2013-14 c-max.
- 10056697Ford: see document search button for owner letter. On some vehicles, the 12 volt battery IS experience a discharge and to correct this issue, a service procedure has been provided. Model 2013-14 c-max.
Every Ford C-Max Energi model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.