2016 Ford C-Max Energi
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › C-Max Energi › 2016
These records cover every 2016 Ford C-Max Energi. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
32 complaints5 involved a crash4 injuries
What owners report most
Latest complaints
- Back over prevention
The contact owns a 2016 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rearview camera failed to display an image as…
The contact owns a 2016 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rearview camera failed to display an image as intended on the center digital screen. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
- Back over prevention
The contact owns a 2016 Ford C-Max Hybrid. The contact stated that while in reverse(R), the rearview camera image appeared upside down. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact was referred to the dealer for assistance. The vehicle was taken to…
The contact owns a 2016 Ford C-Max Hybrid. The contact stated that while in reverse(R), the rearview camera image appeared upside down. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact was referred to the dealer for assistance. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact was referred to the NHTSA Hotline for assistance. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
- Electrical system · Electrical system › 12v/24v/48v battery
The contact owns a 2016 Ford C-Max Energi. The contact stated that while charging the hybrid battery, the battery stopped charging after 15-16 minutes. The contact stated that the battery could only be charged for 15-16 minutes at a time. The contact stated that there was a red triangle warning…
The contact owns a 2016 Ford C-Max Energi. The contact stated that while charging the hybrid battery, the battery stopped charging after 15-16 minutes. The contact stated that the battery could only be charged for 15-16 minutes at a time. The contact stated that there was a red triangle warning light illuminated on the charger but there was no warning light illuminated on the vehicle. Additionally, the contact stated that the mileage range of the vehicle per charge was decreasing continuously. The vehicle was taken to dealer several times to be diagnosed; however, the cause of the failure could not be determined. The vehicle was taken to another dealer, Gator Ford (11780 Tampa Gateway Blvd, Seffner, FL 33584), where it was diagnosed that the hybrid battery had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
- Steering
The contact owns a 2016 Ford C-Max Energi. The contact stated that while operating the vehicle, the message "Service Power Steering" was displayed, and the steering wheel suddenly became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering…
The contact owns a 2016 Ford C-Max Energi. The contact stated that while operating the vehicle, the message "Service Power Steering" was displayed, and the steering wheel suddenly became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer has not yet contacted. The failure mileage was 37,200.
- Power train › Automatic transmission
The contact owns a 2016 Ford C-Max. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, prompting her to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who…
The contact owns a 2016 Ford C-Max. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, prompting her to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission would need to be replaced. The vehicle was not repaired. The contact stated that the transmission had previously been replaced 3 years prior. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 49,000.
- Electrical system › Horn
The contact owns a 2016 Ford C-Max Energi. The contact stated while driving 25 MPH, the contact attempted to honk at another vehicle, but the horn failed to respond while depressed. The contact stated that the horn occasionally responded while depressed. The vehicle was taken to an independent…
The contact owns a 2016 Ford C-Max Energi. The contact stated while driving 25 MPH, the contact attempted to honk at another vehicle, but the horn failed to respond while depressed. The contact stated that the horn occasionally responded while depressed. The vehicle was taken to an independent mechanic where it was repaired temporarily with electrical gel on a fuse. The contact attempted to check the fuse, but the fuse box cover was difficult to remove. The failure reoccurred after several months but the electrical gel failed to repair the vehicle. In addition, the horn failed to respond while depressed. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.
- Back over prevention · Electrical system
The contact owns a 2016 Ford C-Max Energi. The contact stated while in reverse (R) and backing up at 3 MPH the back-over prevention camera failed and displayed a black screen. The contact stated that when the back-over prevention camera failed to operate, the radio and the GPS became inoperable.…
The contact owns a 2016 Ford C-Max Energi. The contact stated while in reverse (R) and backing up at 3 MPH the back-over prevention camera failed and displayed a black screen. The contact stated that when the back-over prevention camera failed to operate, the radio and the GPS became inoperable. The contact stated that the back over prevention screen occasionally turned blue or showed a distorted image. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but occurred several times. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired. The contact stated that she was advised by the dealer that the software update was not a certain remedy. The contact stated that the failure had reoccurred and that the back-over prevention camera became inoperable. The manufacturer was informed of the failure. The failure mileage was 127,295.
- Power train
Was driving it to a shop to do a transmission fluid exchange and got a big Stop Safely Now warning on the dash with an AdvanceTrac warning as well. Car stopped dead on a freeway off ramp - was very fortunate to get an immediate SoCal Freeway Service tow off the ramp in Los Angeles to a safe place…
Was driving it to a shop to do a transmission fluid exchange and got a big Stop Safely Now warning on the dash with an AdvanceTrac warning as well. Car stopped dead on a freeway off ramp - was very fortunate to get an immediate SoCal Freeway Service tow off the ramp in Los Angeles to a safe place, and after AAA told me I might wait 4 hours for a tow to my preferred Ford dealer, I got the car restarted and got it to a another dealer a couple miles away. Inspection showed a P0B37 error code with chafing of the high voltage battery harness. The dealer originally quoted me $1200 to fix it, but when I mentioned the California 10/150 hybrid powertrain warranty, they subsequently found TSB 17-0015 which deals with this exact issue on the 2013-16 Energi, and I've now read a report of the same issue on a 2017. The TSB quotes 1.8 hours labor with chafing and installation of heat shrink tubing, tie strap, and electrical tape... where the dealer came up with $1200 is beyond me. Obviously I'm pleased with the fact Ford is covering this one, but hope it doesn't happen to you... I had about 30 seconds to get the car to a safe place before it stopped entirely, and if I'd been in heavier traffic the vehicle would have stopped dead on a very busy expressway.
- Electrical system
I have a 2016 Ford C-Max. On Saturday, 9-16-2023 my wife and I were traveling on Highway 69 in Prescott AZ. We turned off the highway and about 50 yards from Hwy 69 a STOP SAFELY NOW flashed on the instrument pannel. The car IMMEDIATELY braked hard and stopped. I had no time to pull over. Had…
I have a 2016 Ford C-Max. On Saturday, 9-16-2023 my wife and I were traveling on Highway 69 in Prescott AZ. We turned off the highway and about 50 yards from Hwy 69 a STOP SAFELY NOW flashed on the instrument pannel. The car IMMEDIATELY braked hard and stopped. I had no time to pull over. Had it been 50 yards sooner I would have abruptly stopped on Hwy 69. The Hwy was traveling at 55 MPH. You figure it out, we were going to have an accident 100%. The C-Max was towed to Sun Valley Tire, a AAA approved repair shop in Prescott Valley. They pulled up the Ford, Technical Service Bulletin - TSB 17-0015. That bulletin describes wiring that chafes and shorts out the car. Exactly what happened to us. The actual fix is simple, locate the shorted out wire and repair it. To get to it requires disassembling most of the car. Total cost $438.01. That is not the point, Ford knew that this problem existed, sent out a TSB and is allowing Ford owners like me to have a life threatening incident. WHY has Ford been allowed to continue allow these C-Max's to stay on the road without a fix! Are you doing your jobs? I want the NHTSA to do its job. I also want to be reimbursed. Who do I contact. You have my VIN # and therefore all my information.
- Wheels
In the course of routine maintenance, it has been brought to my attention that Stock Ford lug nuts have "Swelled" and can not be removed using normal methods, making on the road tire replacement impossible. Ford states this is a known issue with defective Ford lug nuts.
- Back over prevention › Rearview system braking · Back over prevention › Warnings · Lane departure › Blind spot detection
blue images on the rearview camera when trying to reverse. No accidents have happened from the blue-screen problem
- Wheels › Hub
2016 ford cmax. Consumer writes in regard to failure of rear wheel hubs. the consumer stated the manufacturer exceeded a reasonable amount of time determing a remedy for the failure.
- Electrical system › Propulsion system › Charging › Cable/cord › Accessory · Equipment
The contact owns a 2016 Ford C-Max Energi. The contact stated that while the vehicle was parked, the charging cord overheated and became inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 18V592000 (Equipment). The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
- Electrical system
The contact's father owns a 2016 Ford C-Max Energi. The contact stated that several electrical features including the horn, hazard lights, power locks, and power windows engaged independently while driving at various speeds. The contact also stated that on multiple occasions, all four windows had…
The contact's father owns a 2016 Ford C-Max Energi. The contact stated that several electrical features including the horn, hazard lights, power locks, and power windows engaged independently while driving at various speeds. The contact also stated that on multiple occasions, all four windows had been lowered upon returning to the vehicle even though the vehicle was turned off. The dealer had been notified of the failure and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000. The VIN was not available.
- Engine
The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power…
The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power steering message was displayed with an additional message to See Dealer. Additionally, the vehicle failed to start however, after an hour, the vehicle restarted. The vehicle had been jumped started several times. The vehicle was towed to the local dealer where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 18,000.
- Seat belts
The seat belt no longer retracts. It is available for inspection. The dealership has indicated they will charge us to replace the part and labor.
- Steering
Power steering system failed while driving, just out of warranty above 60,000 miles; vehicle is currently at a dealer for repair within a week. This made it extremely difficult to safely maneuver the car off the road. Dealer confirmed the power steering system is inoperable and needs to be replaced. Warning light appeared when power steering gave out; no other warning was given.
- Electrical system
The contact owns a 2016 Ford C-Max. The contact stated that the mobile charger failed and the vehicle was unable to be charged. The contact stated that several different outlets were tried however, the failure persisted. The local dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.
- Electrical system
Several times now the vehicle has completely shut off while driving. At first, it was driving uphill on the freeway and when it hit a small bump it would shut off. I figured it was just at high speeds that this occurred. Recently, it was just driving up a driveway incline at 5 mph, and going over a…
Several times now the vehicle has completely shut off while driving. At first, it was driving uphill on the freeway and when it hit a small bump it would shut off. I figured it was just at high speeds that this occurred. Recently, it was just driving up a driveway incline at 5 mph, and going over a small speed bump triggered it to shut off. I have taken the vehicle in to have service fix it and they can't duplicate the issue. It IS very dangerous to be driving 65mph on the freeway and the car just shuts off. It does not go into a safe mode, just completely shuts down. In order to continue driving, you must press the push-button start and let the car sit for a few minutes. After you wait, push the button again and it will allow you to continue driving as normal. I believe it IS a wiring issue but multiple service locations have not been able to locate it. I have paid hundreds in labor attempting to fix it. Very dangerous!
- Structure › Body
The front splash guard keep becoming loose this IS the second time it has happened I had to replace the first one. The first one occurred when I was driving on the freeway. Second time I was driving on the streets.
- Unknown or other
Ford has recalled many cars/trucks for backup camera issues. My car IS not part of the recall and has had many issues with the camera which I have mentioned to the dealer. I would like you to included my vehicle in the recall as well. The camera shows a dark screen and then a message appears saying…
Ford has recalled many cars/trucks for backup camera issues. My car IS not part of the recall and has had many issues with the camera which I have mentioned to the dealer. I would like you to included my vehicle in the recall as well. The camera shows a dark screen and then a message appears saying it IS not available. I'm attaching the most recent incident which was 10/08/2020 & happened again numerous times. I just don't want to be stuck paying for this "repair". Thank you kindly, barbara d. Johnson
- Electrical system · Engine · Power train
Driving along a highway holding steady speed of 65mph, the car displayed a "stop safely now" message and disabled the accelerator. We were able to coast to a stop on the side of the road. The car would turn on and off with the push of the on/off button, but the "stop safely now" message remained on…
Driving along a highway holding steady speed of 65mph, the car displayed a "stop safely now" message and disabled the accelerator. We were able to coast to a stop on the side of the road. The car would turn on and off with the push of the on/off button, but the "stop safely now" message remained on the dashboard any time the car was powered on, and the car would not move. we called ford as we are still under warranty; however, a tow truck would have taken approx 90 minutes, and I was not in a safe position, so I used a obdii scanner and app to reset the fault codes. After that the vehicle resumed normal operation. this IS the third time we have seen this error in the last 18 months; however, the last time was approximately a year ago.
- Unknown or other
My charger isn't always fully charging at home and work. At home my car IS parked in the driveway, the outlet IS dedicated to the charger. At the top of charger I get the red flashing light and sometimes on the bottom as well.
- Power train
TL* the contact owns a 2016 ford c-max. On two separate occasions, after the vehicle was parked, the contact arrived back to where the vehicle was parked; however, the vehicle was no longer in the parking spot. The contact stated that the vehicle had rolled away. On the first occasion, the vehicle…
TL* the contact owns a 2016 ford c-max. On two separate occasions, after the vehicle was parked, the contact arrived back to where the vehicle was parked; however, the vehicle was no longer in the parking spot. The contact stated that the vehicle had rolled away. On the first occasion, the vehicle was parked on a flat surface. The vehicle rolled backwards and crashed into a tree, causing major damage to the vehicle. A police report was not filed. On the second occasion, the vehicle rolled backwards again, struck a tree, and continued onto the roadway. There were no injuries and a police report was not filed. The vehicle was taken to santa monica ford lincoln (located at 1230 santa monica blvd, santa monica, ca 90404, (310) 451-1588) to be diagnosed, but the mechanic was unable to reproduce the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.
- Electrical system
I was going to back into my driveway. I put the car in reverse then all of the electrical went haywire.everything turned on( windshield wipers, radio, all the lights. Etc.) then I put my foot on the gas to go in reverse and it went forward. Then I tried turning the car off and it would not turn…
I was going to back into my driveway. I put the car in reverse then all of the electrical went haywire.everything turned on( windshield wipers, radio, all the lights. Etc.) then I put my foot on the gas to go in reverse and it went forward. Then I tried turning the car off and it would not turn off, so I was stuck in the middle of the street. I then moved the stick shift back and forth, put it in reverse again and it went a couple of feet, then wouldn't move anymore. All the electrical components remained on, but I couldn't turn the car off. I then had it towed to the car dealership with all the electrical components still on.they couldn't get it turned off either. They have it there and have no idea what to do. Now they can't get it turned on because the battery died.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10235323Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles.
- 10216851Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.
- 10205015Energi - Malfunction Indicator lamp (MIL) with diagnostic trouble code (DTC) P0C27 AND/OR P0C28
- 10204994Online automotive service information system for March 2016
- 10204043Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
- 10183749In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
- 10179117Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
- 10175895Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10172972SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
- 10168790Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performing pinpoint test (PPT) HX in the Powertrain Controls and Emission Diagnosis (PC/ED) Manual for the referenced DTCs, incorrect results may be obtained due to an internal powertrain control module (PCM) software conflict. In order to make sure the PPT provides accurate results, immediately prior to step HX22, make sure the fuel door is fully latched and then press the fuel door release button. Keep the door open while completing HX22, then fully latch again, prior to continuing the remainder of testing
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10153935Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10144195Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
- 10143089Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB) orientation. The other method is to observe the braided protective sleeves that are installed on the hoses. The longer, nylon sleeve is on the inboard hose and should be attached to the tube that is closest to the driver's side. The shorter, fabric sleeve in on the outboard hose and should be installed to the tube that is closer to the passenger's side.
- 10109028Certain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi - Telematics Control Unit Reprogramming
- 10109018Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field service actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Reprogram the TCU using Integrated Diagnostic System (IDS) release 104.05 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.
- 10095781Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 MKX and 2017 continental vehicles operating with a 3G tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2G networks were decommissioned on 16-jan-2017. If the 3G tcu was operating on a 2G network, it will not automatically attempt to reconnect to the replacement 3G network. To correct, reset the tcu by removing its power fuse for 5 minutes. If the concern IS still present, follow normal diagnostics in workshop manual (wsm), section 415-00. Refer to pts oasis home page for tcu version identification. For claiming, use causal part 14g229 and applicable labor operations in section 10 of the service labor time standards (slts) manual.
- 10091425Some 2016 c-max energi and focus electric vehicle built on or before 4/18/2016, may have 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. Reprogram the telematics control unit (tcu) to the latest calibration using ids release 101.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use causal part 14g229 and 12561d04 labor operations in section 10 of the service labor time standards (slts) manual.
- 10075280ENERGI - MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0C27 AND/OR P0C28 ISSUE Some 2016 Fusion Energi and C-Max Energi vehicles may exhibit a MIL with DTC P0C27 and/or P0C28. ACTION Reprogram the powertrain control module (PCM) and the hybrid powertrain control module (SOBDMC) to the latest calibration using IDS release 99.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
Every Ford C-Max Energi model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.