2024 Honda Prologue
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2024 Honda Prologue. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2024 Honda Prologue. Newest first.
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Risk and remedy
Risk
A rearview image that does not display correctly reduces the driver's view behind the vehicle, increasing the risk of a crash or injury.
Remedy
Dealers will replace the rearview camera, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 7, 2026. Additional letters will be sent once the remedy is available, anticipated in late 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are DO5 and RO6. The information in your report suggests that Honda (American Honda Motor Co.) may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor…
Risk and remedy
Risk
An instrument panel display that fails to show critical safety information, such as the speedometer or warning lights, increases the risk of a crash or injury. Additionally, the loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash or injury.
Remedy
Dealers will update the vehicle radio control module software, free of charge. Owner letters were mailed April 22, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are TNL and XNK. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 4, 2026.
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Risk and remedy
Risk
A right front lower control arm fracture can cause loss of vehicle control, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the right front lower control arm as necessary, free of charge. Owner notification letters were mailed September 3, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is PIY.
Owner complaints
861 complaints12 involved a crash1 involved a fire13 injuries
What owners report most
Latest complaints
- Steering
The Prologue has recently begun making clicking noises when turning the vehicle left or right. I have concerns about steering and control of the vehicle.
- Electrical system · Unknown or other · Visibility/wiper
I purchased my 2024 Honda Prologue on [XXX]. On [XXX], I opened a case with American Honda because the vehicle has an open rearview camera safety recall, NHTSA Recall 26V-306 / Honda Recall D05. Since then, I have repeatedly contacted American Honda and several authorized Honda dealerships trying…
I purchased my 2024 Honda Prologue on [XXX]. On [XXX], I opened a case with American Honda because the vehicle has an open rearview camera safety recall, NHTSA Recall 26V-306 / Honda Recall D05. Since then, I have repeatedly contacted American Honda and several authorized Honda dealerships trying to get the recall repaired. I have spent weeks calling representatives, speaking with case managers, contacting dealerships myself, and trying to understand who is responsible for providing the replacement camera. I have received conflicting information and very little clear assistance. On [XXX], Future Honda in Citrus Heights inspected the vehicle. Their repair order states: “SAFETY RECALL CAMPAIGN: REAR VIEW CAMERA - REPLACE.” The rearview camera was not functioning at the time, and the dealership told me the replacement camera had to be requested or ordered through Honda. Future Honda later told me the request had been submitted and they were waiting for the part. On [XXX], an American Honda representative left me a voicemail stating she had contacted the dealer, confirmed the part was ordered, and that I needed to continue waiting for it to arrive. As of October 25, 2026, the recall remains incomplete. I still have no repair, estimated delivery date, shipping information, or confirmation that a camera has been allocated to my vehicle. Future Honda says it is waiting for Honda, while American Honda has also told me dealerships handle their own parts. I am filing this complaint because I have been trying to obtain this recall repair since September 14, and after more than a month I still do not have a timely remedy or clear resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Seat belts
Seat belt malfunctioned and I could not release my daughter from it. It kept on getting tighter and tighter, started to cause respiratory compromise and I had no choice but to cut the belt to release her.
- Steering
When using my Honda prologue and making a turn you will here some clicking noise
- Electrical system
My 2024 Honda Prologue Touring AWD has repeatedly displayed a “Service High Voltage System” warning. During a recent repair, Heritage Honda of Westminster explained that an A/C refrigerant leak reduced the system’s ability to cool the high-voltage battery and caused the vehicle to enter protection…
My 2024 Honda Prologue Touring AWD has repeatedly displayed a “Service High Voltage System” warning. During a recent repair, Heritage Honda of Westminster explained that an A/C refrigerant leak reduced the system’s ability to cool the high-voltage battery and caused the vehicle to enter protection mode. The dealership replaced leaking A/C seals and recharged the refrigerant. After charging the battery, the check-engine light came on. The dealership contacted Honda Technical Support and installed a software update. I picked up the vehicle on XXX, after these repairs. That same night, the “Service High Voltage System” warning returned. I have a photograph documenting the warning and have notified the dealership. I am concerned that the underlying problem remains unresolved and could affect battery cooling or vehicle operation while driving. I have asked the dealership whether the vehicle is safe to drive or charge. Please review this recurring warning and the related battery-cooling and protection-mode issues for a potential safety defect. Honda Corporate case number: XXX. VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Service brakes · Structure › Body · Unknown or other
Braking system failed to function when backing up in the dark and caused me to hit a small tree which caused body damage to my vehicle.
- Suspension
Bad CV axles, clicking noise progressively getting worse starting at 5k miles exacerbated by 20k miles. Causes bad alignment, uneven tire wear and a shaky ride.
- Steering · Suspension
Clicking noise from front axle. Both front axles were replaced under warranty.
- Back over prevention
The contact owns a 2024 Honda Prologue. The contact received notification of NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a…
The contact owns a 2024 Honda Prologue. The contact received notification of NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while the vehicle was in Reverse (R), the rearview camera displayed a blank screen. The dealer was contacted. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 16,000.
- Back over prevention
The contact owns a 2024 Honda Prologue. The contact received a safety recall notification for NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part required for the repair was not yet available. The contact stated that the failure was actively occurring, with the rearview…
The contact owns a 2024 Honda Prologue. The contact received a safety recall notification for NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part required for the repair was not yet available. The contact stated that the failure was actively occurring, with the rearview camera displaying an intermittent and brief image. Additionally, the contact stated that the rubber weatherstripping seals for all doors, windows, and the sunroof continually detached. Although the dealer previously replaced the seals, the repairs failed to correct the issue, and the seals continued to detach. Both the manufacturer and a local dealer were notified of the ongoing failures, and a case was filed. The failure mileage was 12,000.
- Steering · Suspension
My front wheel is leaking grease behind the brakes... Front end of my car has broken 4 times in less than 2 years is this EV gone be a recall?
- Suspension · Unknown or other
The vehicle makes a "loud clicking/ratcheting noise from the front wheels when making sharp left or right turns even with the turn signal on and/or off. The noise is getting progressively louder. I am concerned a failing CV axle assembly could lead to a loss of vehicle control or unexpected…
The vehicle makes a "loud clicking/ratcheting noise from the front wheels when making sharp left or right turns even with the turn signal on and/or off. The noise is getting progressively louder. I am concerned a failing CV axle assembly could lead to a loss of vehicle control or unexpected drivetrain failure at higher speeds. Honda company issued Tech Line Summary Article for 2024–2026 Honda Prologue as below but somehow dealer refused to correct this issue, and dealer said it is normal. However, this is not a normal. it is serious safety issue. No car in the world produced clicking/ratcheting noise from the front wheels when making sharp left or right turns. The active manufacturer bulletin detailing this issue is: • Bulletin ID: Tech Line Summary Article ATS30070 (Version 1) • Release Date: December 19, 2025 • Applies To: All trims of the 2024–2026 Honda Prologue • The Symptom: "Customers may complain of a clicking or ratcheting type noise when turning."
- Electrical system · Unknown or other · Vehicle speed control
The center display and instrument cluster on my 2024 Honda Prologue fail intermittently while driving. When the instrument cluster drops out, I lose the speedometer and driver information display. When the center display fails, the backup camera image is unavailable, along with audio and climate…
The center display and instrument cluster on my 2024 Honda Prologue fail intermittently while driving. When the instrument cluster drops out, I lose the speedometer and driver information display. When the center display fails, the backup camera image is unavailable, along with audio and climate information. On July 24th, while driving at approximately 45 mph near Keuka Park with my family in the vehicle, the center display went black. Minutes later, the instrument cluster cut out and recovered three separate times. I recorded video of the display failure and two of the cluster dropouts. The problem began at 868 miles, about three weeks after delivery in April 2025. Dealers replaced the touch screen audio unit in May 2025 and the radio control assembly and infotainment module in June 2025. The problem returned. Honda Recall 26-056 (Meter/Center Display software update) was performed on 5/5/2026, and the dealer technician documented on the repair order that the screen was still flickering and freezing immediately after the recall. A later dealer visit could not duplicate the problem. Failures continue, and I have ongoing video documentation. The recall remedy did not fix this defect. Losing the speedometer and rearview camera while driving is a safety risk. Losing the infotainment screen and rearview camera is almost a daily guarantee at this point.
- Power train
CV axle makes a very loud clicking noise when turning either right or left. Dealer says there is no recall and they want 190 dollars to diagnose the problem. I mentioned it six months ago to them right after I bought the car and they acknowledged the problem and told me they were waiting to hear from HONDA. The noise has gotten much worse and now they are telling me they want 190 dollars to diagnose the problem.
- Suspension
Every time I turn the wheels it feels like something's about the break there's this loud grinding noise. It can't be just nothing the noise is too severe. Apparently they ordered the par and then it's not the right part because they just keep breaking but something has to be done I have 8,000…
Every time I turn the wheels it feels like something's about the break there's this loud grinding noise. It can't be just nothing the noise is too severe. Apparently they ordered the par and then it's not the right part because they just keep breaking but something has to be done I have 8,000 miles of warranty left like this is a problem. I've owned many cars and many Hondas in fact I've never heard a noise like this that was not a problem it's a problem. It affects the turning of the vehicle because when you turn your think the wheels are something's about to fall off it's just a grinding noise it's not it makes the turning not smooth.
- Electrical system · Fuel/propulsion system
On the morning of October 6, 2026, approximately 0500 PST, the vehicle displayed a "Service High Voltage System" warning on startup and the estimated range display went blank ("-- mi"). The high-voltage battery system was not delivering power. This appears to be the same defect reported by multiple…
On the morning of October 6, 2026, approximately 0500 PST, the vehicle displayed a "Service High Voltage System" warning on startup and the estimated range display went blank ("-- mi"). The high-voltage battery system was not delivering power. This appears to be the same defect reported by multiple other 2024 Prologue owners (sudden HV system fault, reduced or no propulsion, loss of charging). It also states battery is low, separate from the HV message. Honda Roadside Assistance will be contacted today and I will request the vehicle be towed to the (a) dealer as the vehicle is not able to move at all nor do I feel safe to operate the vehicle as I am and would be concerned about potential loss of propulsion while driving if this fault occurs at speed.
- Back over prevention › Sensing system › Camera
While backing up the car abruptly stops Back up. This happens a couple of times when it was slightly raining also when there was nothing behind my vehicle. Honda sent me notification of a backup camera recall. When I took my car for the recall and inspection, I was told the part is on back order.…
While backing up the car abruptly stops Back up. This happens a couple of times when it was slightly raining also when there was nothing behind my vehicle. Honda sent me notification of a backup camera recall. When I took my car for the recall and inspection, I was told the part is on back order. I then got an email from EVGO stating the following: Thu, Oct 1 at 10:43 PM EVgo Fast Charging Hi [XXX], We've revised our EVgo Terms of Service and Privacy Policy. The updated documents take effect on October 15, 2026. Here's a summary of the key changes: Vehicle safety, recalls, and insurance: We’ve added clarification on what equipment is allowed to be used on our charging network. If your vehicle has an open, unresolved NHTSA recall on its charging system, battery, or electrical components, you may not charge on the EVgo network until the recall has been addressed. To use EVgo charging services, you must maintain automobile liability insurance in accordance with the laws of your state. Accessing charging services: We’ve added information about your responsibilities when accessing our charging services and clarification on access methods and charging locations that are owned or managed by third parties. Subscriptions and autorenewal: We’ve added additional disclosures about how we manage subscription plans and how you can cancel. Dispute resolution improvements: We’ve added a mandatory pre-arbitration dispute resolution procedure. Arbitration is now conducted remotely by default, or if applicable, in your state of residence. EVgo will cover all arbitration fees beyond the initial filing fee. You may opt out of arbitration entirely or reject changes to the arbitration provision by contacting us and following the instructions in Section 15 of the Terms of Service. Safety monitoring at charging stations: For safety and that Also I wont be able to charge at a EVgo charging station starting on 10/15/2026. My dealership and service is Ray Price Honda Stroudsburg PA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
- Back over prevention › Rearview system braking · Electrical system
I have been calling Honda of Temecula, Ca since February of this year. I have been calling them monthly to fix my recalls and their response is " I have one to and we do not have the parts and software for the vehicle." I lease this vehicle and still have until December 2027. A recall should be…
I have been calling Honda of Temecula, Ca since February of this year. I have been calling them monthly to fix my recalls and their response is " I have one to and we do not have the parts and software for the vehicle." I lease this vehicle and still have until December 2027. A recall should be repaired in a timely manner and I am now going on 8 months. I would happily turn in this vehicle for another lease. I have already had the battery replaced, spend countless hours at honda, had rental cars half the size, and been inconvenienced for years now.
- Electrical system
The pin became bent in the charging port, for no apparent reason causing me high repair costs.
- Steering · Suspension
I have just 25k miles on the car and the constant velocity joints are noisy when I turn.
- Steering
Turning the wheels both forward and backward while moving causes a pinging sound in the CV joint. I have started hearing this noise after 20,000 miles and the noise is getting louder. I am concerned either the axle will give out or the CV joint will break causing an accident.
- Power train
Thumping noise from front axle had repaired and it just came back a month later. It happens when you are at a slow speed and turning the wheel all the way like when you are parking mostly.
- Electrical system
My car has a recall for a defective rareview camera (showing all black). I took it to the dealer 2 months ago and they told me that i have to wait for a camera replacement and that they do not know when the part will be available. This is a major safety issue for me and I am not sure how to expedite the process. Or what are the alternatives as I need a car but do not feel safe driving it. Thanks!
- Steering · Wheels
My car started clicking when making left and right turns. I have to replace both CV joints. The symptoms appeared approximately 20k miles.
- Steering · Suspension
I currently lease a 2024 Honda Prologue, and for the past year, both front axles have been clicking. This is a well-documented problem, and it has been determined that the axles have a build problem and need to be replaced. The clicking sound started off on the left side only when making sharp…
I currently lease a 2024 Honda Prologue, and for the past year, both front axles have been clicking. This is a well-documented problem, and it has been determined that the axles have a build problem and need to be replaced. The clicking sound started off on the left side only when making sharp turns, and now both axles make loud clicking noises all the time. This obviously is unacceptable for a vehicle that I have owned for less than 2 years. I went to Honda and asked them about replacement, and they told me there was no recall and that the axles would not be replaced unless they are leaking (please note that I do not have the ability to check everyday for leaks, as I would assume that is something a mechanic would need to fully investigate). The dealership informed me that the manufacturer does not have new axles built to the point where all cars can have them replaced, and the only thing they can do is to extend the warranty after the 3 years of lease is up, which would make a repair free of charge. This is a moot point, as I am not interested in keeping the car after the lease is up. I believe that the axles have already started to fail, and I am afraid that there could be an accident if the axles completely break down or break apart.This would obviously cause damage to the vehicle and potential harm to myself or to my family. In my opinion, Honda should replace these faulty axles as soon as possible, or in the alternative, should replace the vehicle with one in proper working condition...or lastly, should buy back the vehicle if no safe fix can be performed.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006808Service Bulletin - The sunroof/sunshade motor initialization procedure in Service Information is incorrect.
- 11002856Service Bulletin - The sunroof/sunshade motor initialization procedure in Service Information is incorrect. Use the revised procedure outlined in this service bulletin.
Every Honda Prologue model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.