2008 Infiniti EX35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › EX35 › 2008
These records cover every 2008 Infiniti EX35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2008 Infiniti EX35. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain model year 2008 Infiniti EX35 vehicles equipped with the power tilt/telescope option included in the premium package, manufactured June 29, 2007, to April 25, 2008, 2009 Infiniti FX35 and FX45 vehicles manufactured October 31, 2007, to April 16, 2008, and 2009 Nissan GT-R vehicles manufactured March…
Risk and remedy
Risk
Extra play in the steering wheel or a loss of steering may increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will replace the steering shaft on the Infiniti EX35, FX35, and FX45 vehicles, and will replace the steering column assembly on the Nissan GT-R vehicles, free of charge. The recall began on March 9, 2015. Infiniti owners may contact customer service at 1-800-662-6200. Nissan owners may contact the GT-R hotline at 1-866-668-1487.
Curt IS recalling certain class 1 receiver hitches, p/n 11500, manufactured between march 26, 2008 and march 12, 2009, sold as aftermarket equipment for use on model year 2008 through 2010 nissan infiniti EX35 vehicles. when the hitch IS loaded to the maximum rating, the bumper structure of the vehicle may pull away from the vehicle frame.
Risk and remedy
Risk
A vehicle crash can occur should the towed vehicle separate from the towing vehicle while in operation.
Remedy
Curt mfg will notify owners and replace the hitches free of charge. the safety recall began on august 14, 2009. owners may contact curt mfg toll-free at 1-800-738-7213.
Nissan IS recalling 204,361 my 2007-2008 altima, altima hybrid, 350Z, 350Z roadster, my 2008 altima coupe, rogue, my 2009 murano, and infiniti my 2007-2008 G35 sedan, my 2008 G37 coupe and EX35 passenger vehicles equipped with continental automotive systems' occupant classification system (ocs) control units. a varistor in the ocs control unit located in…
Risk and remedy
Risk
This could result in the passenger air bag being suppressed which could fail to provide adequate protection in the event of a crash.
Remedy
Dealers will test the signal between the ocs and acu systems using a special tool to check that it IS functioning as designed. if necessary, the seat cushion (containing ocs hardware) will be replaced with a new one manufactured to specification. the recall began on november 4, 2008. owners may contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
Nissan IS recalling 16,365 my 2008 infiniti EX35 and my 2009 nissan murano vehicles. due to incorrect software programming, the air bag control unit (acu) may cause the passenger air bag not to operate as designed if the vehicle battery becomes significantly discharged.
Risk and remedy
Risk
This could result in the passenger air bag not inflating in a crash in which it was designed to do so, and increasing the risk of injury.
Remedy
Dealers will reprogram the acu in affected vehicles. the recall began on february 19, 2008. owners may contact infiniti at 1-800-662-6200 or nissan at 1-800-647-7261.
Owner complaints
44 complaints5 involved a crash2 involved a fire3 injuries
What owners report most
Latest complaints
- Structure › Interior panels › Dashboard
TL* the contact owns a 2008 infiniti EX35. The contact stated that the dashboard was melting and was causing a glare that was impairing his vision while driving. The contact took the vehicle to infiniti of sarasota 4950 clark rd, sarasota, fl 34233, (941) 924-1211) and inquired if the vehicle was…
TL* the contact owns a 2008 infiniti EX35. The contact stated that the dashboard was melting and was causing a glare that was impairing his vision while driving. The contact took the vehicle to infiniti of sarasota 4950 clark rd, sarasota, fl 34233, (941) 924-1211) and inquired if the vehicle was under recall. He was informed that the vin was not under recall. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000.
- Electrical system · Power train · Suspension
While driving the car I noticed that every time I hit a bump or dip in the road, it feels like I am going to lose control of the vehicle. the car IS extremely hard to control when hitting a bump on the street or highway and it's scary. I also noticed that the car jerks violently when changing…
While driving the car I noticed that every time I hit a bump or dip in the road, it feels like I am going to lose control of the vehicle. the car IS extremely hard to control when hitting a bump on the street or highway and it's scary. I also noticed that the car jerks violently when changing gears in the automatic transmission. I bought the car in may of this year, its under 100K miles. I contacted the dealership and I'm waiting on a response.
- Engine · Fuel/propulsion system
Vehicle stalls while driving sometimes at 3/4 full and sometimes at 1/2 tank full of gas and sometimes in between the two making it unpredictable and unsafe.
- Air bags
Takata recall
- Air bags
The passenger airbag light stays on constantly. We had the dealership do a diagnostic on it and came back that the occupant control sensor unit in the passenger seat IS bad and they want 6400.00 to fix it!! Ironically, other 2007-2008 infinity EX35 models were recalled for the same issue, except…
The passenger airbag light stays on constantly. We had the dealership do a diagnostic on it and came back that the occupant control sensor unit in the passenger seat IS bad and they want 6400.00 to fix it!! Ironically, other 2007-2008 infinity EX35 models were recalled for the same issue, except mine due to my vin! Why were 200,00+ other cars from same year and model recalled but not mine? Even if new part was used, it still has the same error and should be recalled. This IS a safety issue and totally unresponsible of these auto manufacturers to not take responsibility of this!
- Steering
TL* the contact owns a 2008 infiniti EX35. While operating the vehicle, the steering wheel electronic tilt malfunctioned and the driver was unable to properly re-position the steering wheel. In addition, while turning the steering wheel in either direction, the steering wheel exhibited excessive…
TL* the contact owns a 2008 infiniti EX35. While operating the vehicle, the steering wheel electronic tilt malfunctioned and the driver was unable to properly re-position the steering wheel. In addition, while turning the steering wheel in either direction, the steering wheel exhibited excessive play. The vehicle was taken to an independent mechanic who diagnosed that the steering wheel tilt motor was faulty and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vin was not included in nhtsa campaign number: 15v054000 (steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 68,000.
- Engine
The engine repeatedly stalls driving at low speeds or while braking. this has happened dozens of times, including while driving through parking lots, braking during rush hour traffic on city streets and freeway off ramps as well as braking on a left turn through a traffic light on a highway…
The engine repeatedly stalls driving at low speeds or while braking. this has happened dozens of times, including while driving through parking lots, braking during rush hour traffic on city streets and freeway off ramps as well as braking on a left turn through a traffic light on a highway, almost causing me to get rear ended multiple times. this problem IS identical to problems that precipitated a recall of other inifiniti models, same model year, however the EX35 was not included in the recall. car has been taken to the dealer who cannot identify the problem.
- Suspension
Front cross member rotted out in 77000 miles. Possible safety concern because the front a-arm bolts to this member. Called infiniti dealer and they said there IS no recall.
- Steering
Took the car to dealer for fixing the below recall notice. manufacturer recall numberr1501 nhtsa recall number15v-054 however, the dealership IS saying something else in the steering need to be fixed before applying the fix and refusing to do the recall. I believe the part was damaged, because of the faulty steering column component.
- Steering
TL* the contact owns a 2008 infiniti EX35. While the vehicle was stationary, the steering wheel became detached from the vehicle. The contact was able to re-attach the steering wheel to the steering column temporarily and drove the vehicle to the dealer. Nalley infiniti of marietta, georgia (2020…
TL* the contact owns a 2008 infiniti EX35. While the vehicle was stationary, the steering wheel became detached from the vehicle. The contact was able to re-attach the steering wheel to the steering column temporarily and drove the vehicle to the dealer. Nalley infiniti of marietta, georgia (2020 cobb parkway SE, 30060) stated that the vehicle could not be repaired due to the contact's failure to respond to the notification for nhtsa campaign number: 15v054000 (steering). The manufacturer was made aware of the issue and stated that the vehicle should have been repaired per the recall and confirmed the dealer's statement. The failure mileage was unknown.
- Steering
Under recall number 15v054000, my initial steering column recall was repaired on 04/06/2015. The repaired failed on 05/08/2017. I experienced excessive play in my steering wheel as a result of a broken steering column while driving on the highway.
- Engine
Auto stalls at low speed motion either while slowing down or starting to move. stalls out in traffic and almost caused several wrecks on a city street when stalled trying to get through traffic.
- Electrical system · Engine · Power train
While driving, and I'm getting ready to slow down or stop. The car completely shuts off. I have to put it back in neutral quickly in order for it to start. Also while at a complete stop. Once I accelerate, the car just cuts of in the middle of the road! This week alone I've almost had three…
While driving, and I'm getting ready to slow down or stop. The car completely shuts off. I have to put it back in neutral quickly in order for it to start. Also while at a complete stop. Once I accelerate, the car just cuts of in the middle of the road! This week alone I've almost had three accidents because of this. My car has been at numerous repair shops. They've all stated the cannot find anything wrong. Once my check engine light comes on. Bring it back. Really?! It cuts off daily, while in motion at least 6-10 times. *tr
- Electrical system › Wiring · Engine
TL* the contact owns a 2008 infiniti EX35. While the vehicle was parked, after being driven approximately 45 minutes earlier the contact noticed a burning odor in the cabin. A cloud of smoke also appeared. The contact took the vehicle to two mechanics and the dealer where it was diagnosed that the…
TL* the contact owns a 2008 infiniti EX35. While the vehicle was parked, after being driven approximately 45 minutes earlier the contact noticed a burning odor in the cabin. A cloud of smoke also appeared. The contact took the vehicle to two mechanics and the dealer where it was diagnosed that the wiring harness and body control module needed to be replaced. The vehicle was repaired. The manufacturer stated that due to no recall and warranty expiration, they were unable to provide a repair. The vin was unknown. The approximate failure mileage was 167,214. updated 04/19/17 *lj updated 7/6/18*jb *tr
- Air bags
The occupant classification sensor does not always function properly. even with an adult passenger in the front passenger seat, using the seat belt, the passenger air bag status light occasionally IS illuminated (indicating air bag IS off). this appears to occur randomly. I cannot find a…
The occupant classification sensor does not always function properly. even with an adult passenger in the front passenger seat, using the seat belt, the passenger air bag status light occasionally IS illuminated (indicating air bag IS off). this appears to occur randomly. I cannot find a pattern on what causes this to happen. we first noticed it more than 2 years ago, but didn't think much of it until now, with another recall on our QX60.
- Unknown or other
Various cracks have formed in the leather dashboard. One near the odometer readings extending towards the driver side window. A second to the left of the center dash extending from top to bottom. Contact infiniti consumer affairs because they replaced FX35 dashboards with the same issue. They said they would not replace my vehicle dash. I first noticed the cracks on june 26, 2016. called infiniti on july 1, 2016.
- Steering
TL* the contact owns a 2008 infiniti EX35. The contact received notification of nhtsa campaign number: 15v054000 (steering) however the local nissan dealer refused to perform the repair due to not being compensated to perform the repair. The contact also stated that the nearest infiniti dealer was…
TL* the contact owns a 2008 infiniti EX35. The contact received notification of nhtsa campaign number: 15v054000 (steering) however the local nissan dealer refused to perform the repair due to not being compensated to perform the repair. The contact also stated that the nearest infiniti dealer was 118 miles away and it was informed that the towing service would be out of the contacts expense. The manufacturer was notified of issue. The contact had not experienced a failure. Parts distribution disconnect.kh
- Electrical system › Wiring › Interior/under dash
TL* the contact owns a 2008 infiniti EX35. The contact stated that the top of the dashboard became sticky which caused a glare to the windshield. The vehicle was taken to a dealer where it was diagnosed the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. The vin was not available.
- Air bags
Airbag sensor in passenger side seat IS not working , other 2008 EX35 recalled for this, but not mine!!!??? dealer wants 4600 dollars to repair it!!
- Air bags
TL* the contact owned a 2008 infiniti EX35. While driving at approximately 15 mph and turning left, another vehicle failed to stop at a red traffic light and crashed into the front passenger side of the contact's vehicle. The air bags did not deploy. A police report was filed. The contain sustained…
TL* the contact owned a 2008 infiniti EX35. While driving at approximately 15 mph and turning left, another vehicle failed to stop at a red traffic light and crashed into the front passenger side of the contact's vehicle. The air bags did not deploy. A police report was filed. The contain sustained an injury, but did not require medical attention. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000. Updated 10/19/15 *bf
- Unknown or other
While driving, the car cuts off, I have to put the car in park and cut it back on. I was hit from the back due to this because I was in the middle of a intersection when the car cut off with my 11 year old son in the car. Luckily we are okay and the damage was not bad because the other driver was…
While driving, the car cuts off, I have to put the car in park and cut it back on. I was hit from the back due to this because I was in the middle of a intersection when the car cut off with my 11 year old son in the car. Luckily we are okay and the damage was not bad because the other driver was not going fast but what if they were my son and I could have lost our lives due to this, and this has happened on more then one occasion. The dealership don't know whats going on! I am highly frustrated with this issue I just purchased this vehicle on april 30TH 2015.
- Steering
2008 infiniti EX35. consumer writes in regards to steering column recall notice. *smd the dealer informed the consumer they would not fix the recall issue, because the telescope was frozen and to correct it, would cost$ 900.00. The consumer stated there were no issues with the telescope prior to arriving at the dealer. *jb
- Air bags
Had just paid for parking garage at booth- gate opened and as I began to move forward hit curb with front drivers side wheel- airbag deployed and hit me with stunning force (lacerations on forehead- hand and forehead bleeding - black and blue eyes later). The overall length of curb starting from…
Had just paid for parking garage at booth- gate opened and as I began to move forward hit curb with front drivers side wheel- airbag deployed and hit me with stunning force (lacerations on forehead- hand and forehead bleeding - black and blue eyes later). The overall length of curb starting from gate was only 4 feet( I went back and measured later) at the end of curb was a 2 ft high concrete block. there was zero damage to my bumper and obviously had not accelerated since I had less than 4 ft to do so and was pulling out from a stopped position. called infiniti where I got my car- said they had never heard of such a thing- never got any answers and the airbag recall doesn't apply to my vin according to my research. Filed a claim with my insurance as airbag replacement very expensive and it fried my electrical. *tr
- Steering
I was pulling into my garage traveling at low speeds when the steering wheel pulled out nearly separating from the steering column. ball bearings fell from the steering column and the clock spring cable unraveled. this caused the stability control to kick on and turn the car violently towards the…
I was pulling into my garage traveling at low speeds when the steering wheel pulled out nearly separating from the steering column. ball bearings fell from the steering column and the clock spring cable unraveled. this caused the stability control to kick on and turn the car violently towards the curb. I was able to park the car safely. I contacted the local infiniti dealer, but as I am located overseas in korea, the dealership refused to work on a us spec car. I checked with two other nearby dealerships and both said they refused to work on us spec infinitis. I was forced to order parts online and tow the car to a local repair shop to have the repairs completed.
- Steering
Tl*the contact owns a 2008 infiniti EX35. The contact stated that the vehicle was taken to a dealer where it was serviced under nhtsa campaign number: 15v054000 (steering). The technician mentioned that there were difficulties performing the recall remedy however, it was completed. The contact…
Tl*the contact owns a 2008 infiniti EX35. The contact stated that the vehicle was taken to a dealer where it was serviced under nhtsa campaign number: 15v054000 (steering). The technician mentioned that there were difficulties performing the recall remedy however, it was completed. The contact stated that while driving at approximately 30 mph, the steering wheel seized and there was a loud abnormal noise. the contact mentioned that the failure occurred after the vehicle was serviced under the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,400.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Steering column separation
In a January 28, 2015 letter to NHTSA, Nissan identified a safety defect in the steering column assemblies used in certain model year (MY) 2008 and 2009 Infiniti EX35, Infiniti FX35/45 and Nissan GT-R vehicles equipped with power tilt/telescope steering columns supplied by Fuji Kiko Co., Ltd (NHTSA Recall No. 15V-054…
In a January 28, 2015 letter to NHTSA, Nissan identified a safety defect in the steering column assemblies used in certain model year (MY) 2008 and 2009 Infiniti EX35, Infiniti FX35/45 and Nissan GT-R vehicles equipped with power tilt/telescope steering columns supplied by Fuji Kiko Co., Ltd (NHTSA Recall No. 15V-054, Nissan R1501/R1502).The recall covers a total of 16,973 vehicles, including 15,647 MY 2008 Infiniti EX35 vehicles manufactured from June 29, 2007 (SOP) to April 25, 2008; 1,100 MY 2009 Infiniti FX35/45 vehicles manufactured from October 31, 2007 (SOP) to April 16, 2008; and 226 MY 2009 Nissan GT-R vehicles manufactured from March 14, 2007 (SOP) to April 25, 2008.The affected vehicles may have been manufactured with a steering column outer tube that is out of specification (out of round), which may result in stress at the upper bearing.According to Nissan, in rare instances, the condition caused the bearing retainer to fracture creating excessive play in the steering wheel.In this condition, if excessive axial force is applied to the steering wheel, the column may separate and cause a loss of steering control.Nissan's remedy instructs dealers to replace the steering shaft on the Infiniti EX35 and FX35/45 vehicles and to replace the entire steering column assembly on the Nissan GT-R vehicles.ODI's analysis of complaint and warranty data related to the alleged defect in the subject vehicles identified a total of 5 incidents in which steering column separation appears to have occurred, including one alleging that a crash resulted.Sixteen (16) additional incidents of loose steering were identified in Nissan complaints (1) and warranty claims (15).The 5 separation incidents identified by ODI involved vehicles built from November 7, 2007 to February 5, 2008, including 3 vehicles built from February 2 to February 5, 2008.The 16 incidents of loose steering involved vehicles built from January 19, 2008 to April 3, 2008, including 9 vehicles built from February 1 to February 11, 2008.None of the incidents involved the approximately 1,800 MY 2008 EX35 vehicles that are not included in the recall, which either were not equipped with the Fuji Kiko power adjustable steering columns (the manual adjustable steering columns were made by a different supplier) or were built after April 25, 2008.This investigation is closed based on Nissan's safety recall.The VOQs associated with this investigation are: 10350255 and 10605536.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192806IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192788SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
- 10192728SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192639SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
- 10192616SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
- 10192598SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer are capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
- 10192589SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192511SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.
- 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
- 10192475SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
- 10192396SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
- 10192345SERVICE INFORMATION When diagnosing an applied vehicle for possible power steering gear (rack and pinion steering rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. - Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192265SERVICE INFORMATION If one or more of these EVAP leak DTCs are stored (P0442, P0455, P0456) on a 2007 through 2011 Infiniti vehicle, a loose fuel fill cap may be the cause. Use the following resources to perform diagnostics and confirm the cause of stored DTCs. ASIST: - Appropriate Service Manual diagnostic procedures - Applicable Technical Service Bulletins (TSB). Leak Test: - With CONSULT-III plus - WORK SUPPORT >> EVAP SYSTEM CLOSE. NOTE: Use Essential Tool J-42909 or equivalent to pressurize the EVAP system. - With a "Smoke" leak detection machine. Refer to the machine's Operator's Manual for proper use. Make sure the customer is informed of the proper fuel filler cap installation.
- 10192238SERVICE INFORMATION Scratch Shield is a scratch-resistant clear coat which "heals" by itself when the vehicle gets a small scratch in the clear coat. If the scratch reaches the color base coat, however, it will not "heal". Scratch Shield was implemented for the first time in the U.S. with the 2008 EX35. NOTE: Scratch Shield is applied to body panels and fasicas only. Scratch Shield Label Vehicles equipped with Scratch Shield have a label (see Figure 1) which is typically located underneath the hood. Vehicles that DO NOT have the Scratch Shield label shown in Figure 1 are not equipped with Scratch Shield. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192232SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics. The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192188SERVICE INFORMATION The navigation system in the Applied Vehicles of this bulletin has an HDD (Hard Disc Drive) map data storage system. This bulletin contains the information and instructions for updating/upgrading the map data with a new version. See this bulletin for further detail.
- 10192157SERVICE INFORMATION The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10192134On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to recalibrate the speedometer and odometer at no charge for parts or labor. See this bulletin for further detail. Campaign I.D.#: P0303
Every Infiniti EX35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.